MDG reviews & complaints 51
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company money business financing credit phone christmas order warranty interest unprofessional approved bank account contract items payment purchase shipping email accountNewest MDG reviews & complaints
Bed frame
I bought a bed frame for MDG. The market place selling is asking for all kinds of pictures. They sent me the wrong size.
I ordered a full side they sent me a queen size.
I was speaking with a supervisor yesterday on the phone. Is was not understanding of my situation and said over and over I ordered a queen. I was getting very upset with her and said you should be supporting me as the customer not aqusting me of being in the wrong. Instead of helping me fix the problem. I didn’t get her name up it was recorded yesterday around 3:00 pm Ontario time. . I informed her I wanted to talk to a manager she said good luck on that one.
Very very unprofessional she was
Thanks
Karen Dobbin
Claimed loss: Time and would kind a replace of a full size frame with a discount for the time and inconvenience it’s been for me
Desired outcome: Superior needs to be reprimanded
Delivery of product
I ordered a sectional that was a terrific price
Was delivered on Tuesday Oct 24 with one problem,I live in an apt on the 3rd floor,The driver come to my door and said they can only delver to the lobby
I told him I am a senior of 71 how am I to get this upstairs ( there is an elevator)
The reply was TO BAD
I told the driver if he can not deliver it ten take it back a there is no way I can do this
I phoned Customer Service and told them what was going on she check with hecollege and told me there is a charge for this which i was-never told about
I asked what was the charge she n did not know.
I really wanted this set but had no one to bring it upstairs
I thought delivery was to the customers door So although I did not ant to cancel as i really wanted the set I cancelled due to not informing me of this charger Disgusting service Will never deal with MDG again
Desired outcome: Would love to have the furniture I ordered an expected delivery to my addressee
I feel like they lie and mislead people.
I signed up for their service. I filled out all the paperwork. They took payments. After multiple payments were taken I contacted them looking for my phone. I was then informed that I would have to make 6 payments before they would send my phone. By then the phone would be 75% paid for. That's not credit. I was told I had $1900.00 in credit. But that's not what I got. I'm still waiting for my refund from canceling.
Desired outcome: A full refund of my "down payment".
Samsung TV
I purchased a PS5 and Sansung TV bundle from MDG. I recieved Them on 11/08/22. I really only wanted the PS5 but figured I would put the TV up for a Xmas present. On Xmas morning my son opened the TV and it is cracked one end to the other. I contacted MDG on Xmas day and was told oh well should have noticed sooner and that they would not cover it under warrenty. So I must continue paying for the broken TV and they refuse to help at all and we're so rude on the phone. They are not willing to help and there is no customer service whatsoever.
Desired outcome: A replacement. I will contine to pay for the merchandise but would like a functional one.
5579448 Cuisinart Digital AirFryer Toaster Oven Sold By MDG, Shipped By MDG
ok it was to 17" x 21.73" 15.75" and it is 16 x 12 x 14
next you cant set the clock it starts cooking
also cant turn it off as it just keeps running so have to unplug it
i contacted mdg by phone and email was hung on several times n talked to a stupervisor who said take a picture of it cause thats gonna sow her whats wrong plz im just so done and want results on how to send the dam thing back free of charge cause im so very very very disappointed with the whole situtaion
as for a puc no cell phone so pic
Desired outcome: return for and cancel the dam payments asap
Desktop Computer
Less than 1 year ago I took MDG up on their financing offer for a gaming desktop computer.Advertised as a Thermaltake Ryzen 3600x system with MSI motherboard etc. WHat I got was a barebones base econo system when I unpacked and installed it. I ran the system specs to find that the grpahics card and processor in it were all bare minimum to run even the base games of today and this system was not at all what they billed it in the advertising. I paid in financing almsot 1800 in total. I was given a pure piece of crap graphics card,a Sapphire Radeon 350 8gig that has since started making fan noises and has crashed repeatedly on me. 3 months in. I emailed them 5 times about this,to replace it,they repeatedly said to contact Sapphire and Radeon,yet THEY were the ones who bought the card and installe dit in this package,I have no warranty card for this POS.,so now I have a paperweight because I cannot afford a card replacement to run this machine now.
Desired outcome: Very least,get them to replace the video card
Entire Company
Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!
Desired outcome: Refund
Gaming PC and 3 Year Warranty Not being honored
2 years ago I leased to own a low tier gaming pc from MDG Canada, Having used them in the past we KNEW a warranty was needed as there has ALWAYS been something wrong with the hardware they use to build their pcs. Within six months of receiving the pc it had to be sent back because of a graphics card issue, We are now 8 months since we sent it in and received it back and again there is another graphics card issue. We called support to explain the tearing in the screen, the extreme heat and the PC freezing completely because of the graphic card failing. They asked for a picture of the front / back/ top of the pc and the screen and said there is nothing visible wrong with the product and refused to honor warranty. I then took pictures of the event logs and the screen when the tearing was happening and they still said there is nothing wrong with the product. I took pictures of more event logs (6 to be exact) two of the pc crashing because of unexpected issues, to an event log of the graphics card crashing where they said it was a 3rd party program and wasn't covered under the warranty. The Adrenalin driver is what AMD uses to identify your hardware and any issues that the driver is having issues of to insure that a clean install and repair can be done.
MDG upper management have refused to honor their agreement and the warranty we have purchased because they no longer carry the pc I purchased and dont offer the parts in any of the newer models meaning they have no more of the parts needed to honor said warranty. I am already paying 3x the price of the pc over a 3 year plan and still have 30 payments they are expecting as they refuse to allow me to send the pc back for repairs. This is a formal complaint so anyone else looking to use them for services are aware of them offering warranties and not honoring them and sending you faulty products while refusing to take responsibility when it arrives faulty.
Desired outcome: Them replace the full pc , with a brand new one of the same model or ending our contract with them completely as I are prepared to seek legal representation.
fraud/ stealing customers money
This company needs to be investigated through the BBB, because they put all this interest rate on their products making it unbearable for anyone to payoff the amount. This will cause not an increase for credit, but putting your credit in a bad condition. They don't live up to their policy on the paperwork, and I think an Attorney, or someone with business authority need to address this company robbing and stealing form the people, Period!
Thanks from a customer that has been caught under this company un-loyal commitments.
I'm having the same issue, I've been paying on this now for 6 months, and the price never goes down only goes up. After asking for explanation I didn't really get one. I even did the math for them. Based on my calculations this will never go away. I've already paid at least $210 on the $1,110.00 I agreed to pay. Yet, I'm still owing $1295.00? How is that possible. Like I get interest, but how does the amount I owe go UP, effectively upping my credit utilization, every month.
Most installment loans are like, okay these payments go to interest (which u agree to pay upfront) then after so many payments this amount goes to principal and this amount goes to interest, and after and after a while the principal amount goes up, this effectively starts paying off your amount after so many payments, but it seems like this amount never goes down and it has been 8 months since I made the purchase and has never gone down but only ever gone up. And they pull money out of the account a day early to ensure you don't have it so they can tack on two outrageous fees. Which they are happy to waive because they know they are in the wrong, but I agreed to pay on Fridays for a reason, not Thursdays, the amount should not be removed until then. Etc.
The other account I have I agreed to pay 645$ and I've barely got it to go back under 695$ after paying already $310. I should be at least 1/4th of the way paid off, even with an outrageous interest rate. But nope, I still owe more than what I agreed to pay. This really needs to be investigated, and I wish I knew how to get out of this debt. Already for both products I agreed to pay double what it costs in retail normally. But it seems like it is never going down.
order
I submitted an order and was prequalified
Went through the whole process, they asked for my sin number and alot of personal information telling me i was approved and it was just to finalize my file. So i sent all the required documents and now they say its refused and my order was cancelled. No reasons were given. I have a very good job a good salary so i dont understand but they have all my banking info and all. I had to put a stop payment to make sure they dont put payments through.
Very unprofessional
Why are they asking for a Screen Shot of my Down Payment of $28.00 there is no reason for it? ANd I will not give them a screen shot of my bank account it has too much information on it.
leather recliner couch and double love seat recliner
I financed a double love seat that reclines it came and it worked great for a few weeks now it gets stuck when it reclines also my black leather recliner couch I purchased came and it doesn't recline at all I have sent videos and pictures to Mdg and they won't replace it I was told when I wifjend up for this company that you could return things this company is terrible I am paying 81 dollars a month for things that don't work I am not going to pay one more dime till these problems are fixed I changed bank accounts so that Mdg can't take my money until this is fixed please respond
Shipping concerns
December 16th I apply for credit, instant accepted (shocker...)
December 16th only applied cause I wanted a 75" tv for Christmas to myself
Clicked add to cart to find out that it is not able to be shipped to my house (which is next to a major city...
December 17th Contacted mdg and was advised that the item is too large to ship to my house using their carrier who delivers the large items... cause ups or purolator is too expensive
BUT the guy would look into it and call me back within an hour
December 18th, still no contact, so I all back and speak to a different guy who said same thing but felt that it should be deliverable, and would call me back within the hour,
December 19th, NO CALL BACK (shockerrrrr) so I receive an email asking me to provide a survey, or i can go straight to management with my complaints...
December 19th I filed a complaint outlining my displeasure with grave detail,
December 20th 10:13pm NO CALL BACK (this is a growing trend here) so I send yet again ANOTHER complaint via the survey
DECEMBER 27th... after countless messages I still received NO response
Hey mdg if this is how you do business, then dont ever contact me again for your products, this is the most unprofessinal company I have ever dealt with, follow up with your customers should be #1 priority!
Fix your system! Cause its costing you business !
Problem #2
There is a huge price discrepancy between what's showing on their site vs what that are actually charging me
And it indicates on bbb complaint that its because it's a members and non members price,
But theres clearly NO indication on the pricing showed that theres a difference if your a member or not
65" hisense 4k tv h8
I received the tv I ordered today. Set it up and turned it on and nothing but a black screen. Does not do anything. The black will turn lighter black if you hit picture button but still black. No splash screen or logo or set up for language or time. Was hoping to have it going before Christmas because of the Xbox one x that came with it that I was giving to my daughter. I do not have the money to pay for shipping to send back. I paid for extended warranty as well. Would like this problem fixed as soon as possible please.
issues with verification and my sales rep
Hello my name is Michael Conklin my order number is 2548248 I ordered the xbox one x and I have sent in all the info I needed to and my bank statement was accidentaly cropped so it was put on hold so I sent in a new one witch was good my sales rep said he was going to take the hold off and get it to the varifaction to get it going I hold him how important it is to get it before Christmas the first payment has already been rakin out and cleared threw my bank and I am a repeat customer and my order is still on hold I've tried to call and email my sales rep with no reply at all if someone can look in this it would be great cell#[protected]
I signed a contract with mdg they in return will not give me my product after they took my money
Date 08/20/2018... I purchased 2 items with mdg I fulled the required down payment..in return the said after they took my money someone will contact me when shipping will occure 4days gone by and nothing I called after being put on hold for 10 mins and phone just gone dead iv been miss treat by this company and lied to... When I got a hold of someone.. They said we are not giving you the product or honoring the new contract. You owed us money from 2008. They said.. I file bankrupsy a yr later cause of x comminlaw took house car and had to pay out bills out of my controll it was hard.. I puy company in bankrupys mdg.. When I filed for credit again to build on they said yes..6 down payments and we will ship you your product ok I said great... They in return lied on the agreement I believe from the begining.. I was misled and lied to and sighed a new contract..
they are not responding to my calls..or honouring the new contract
laptop purchase
Tried to Purchase a Laptop in the US, while still paying on one in Canada, AFTER they took my shipping and first payment, they canceled my order and told me they were going to apply the amount to what is owed in Canada.
FRADULENT! I am protected by the american consumer act! I called my bank and disputed the charges as they canceled the laptop order. They cannot withhold money for a purchase in another country for a past due account in another, that is MONEY LAUNDERING!
Beware
Don't take credits from them, be careful.
Several days ago they gave me a $4000 credit, but everything looked very suspicious. Of course, I won't fall for this and won't take this money. And the reason is that they asked the details of my bank account. They wanted to know absolutely everything and assured me they needed this information for security reasons. Oh yeah?
What a big lie!
Rip offs
This company is awful.
Boyfriend got a computer, was approved and had been paying for a year, making payments every paycheck. I asked him "whats your remaining balance left on this computer?" of course he was like "oh, its down to like $800 by now" (originally it was $1500 for the computer) So I said, ok.. but whats left to pay on it, we should know, you need to find out. So he called in to ask, well to our surprise my bf had a remaining balance of $1400... So he had been paying for a year, $40 every paycheck being withdrawn from his account for this computer and all that was paid was $120.00 and the rest of the money went to interest. Thats ridiculous. So in total my bf had let this company take $1080 and we found out that we barely skimmed the surface off any of the debt. Like what kind of company does this? obviously this company.
Hopefully this helps those of you who are in the same situation. We are going to stop paying for this computer. It would take eons to pay off this computer and heck we paid a lot already, so screw this company, we are keeping this computer and are going to stop paying them. We will either make a stop payment, or just change his banking account.
There is no need to even try to deal this situation with the company because I'm sure there is no way they would care to listen to anything, plus they would probably say anything they could to blame us rather themselves. So this is my story. Do yourselves a favor if your in the same situation and do the same as we are going to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Shipping Charges
so I look at getting one of the laptops from them. Its $1407 dollars, ok and you get a Free 32 Gig 8" tablet with it great.
I figure what the hell I have a 2070.00 credit limit. I look at the paper work they want to me sign and my total for the laptop is $2069.97
I'm like wait a minute that's over $600 dollars more then what the laptop costs. " The $1407 is the promotional price but you have chosen to get the free tablet so its more expensive" So I am like then it is NOT a free tablet if I am paying $600 more for getting the free tablet. No only about 200 more as you have shipping and taxes. Says that their Company standard rate for Shipping the laptop UPS is $130.00 I am like WHAT? Are you shipping it same day? I ship Computers for my job out to my Techs and it does not cost me $50.00 for 2nd day to ship a Computer and you are telling me its $130 to ship a laptop? ITS BS that right there when they would not let me do 3rd party shipping or any discount on the Shipping lets you know your dealing with CROOKS and LIARS saying that's their company rate. John Doe can walk in off the street and UPS Over Night a laptop cheaper than that!
The complaint has been investigated and resolved to the customer’s satisfaction.
MDG - Bogus charges and it is impossible to cancel them
I noticed two unauthorized charges from my account, and the company MDG computers Canada took from me about $160. I contacted their customer services and started to ask, why they took money from me. The agent tried to assure me that I signed the contract with them for 48 months. I never did any stupid things like this before, so it was impossible. They are...
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Most discussed MDG complaints
fraud/ stealing customers moneyRecent comments about MDG company
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