Massage Envy
reviews and complaints

A few months ago, I went to Massage Envy in the Stamford, CT location, and signed up for a monthly subscription. During one of the treatments, I had an incident where the skin on my neck got bruised as if I had been experiencing second-degree burns. When I went back to talk about the situation, both the manager and the front desk person got very defensive, condescending and demeaning. There was never an apology offered for this. I've been trying to cancel the membership for a while, but instead they have me locked in until December, and continue charging my credit card each month.

I have enjoyed the expertise of massage therapists for over six years. Generally speaking, the service is good.

However, the tipping policy is distorted for members, which is disingenuous. I dispised dishonesty. As a member, I pay $65 per month to get a 50 minute massage, which they state is their one hour massage (50 minutes hands on).

Massage Envy has a recommended pricing schedule posted all over their facilities. They list the prices for services based on non-membership rates. There is a statement on the table to that affect, if you look close enough. Here is the problem I see. A "one hour" massage costs $180 for non-members, so their suggested tip is $36. If my monthly rate is $65 then 20% is $13. That is almost three times what I would tip with my monthly rate.

OK, monthly rates continue to rise. So, let's say that the monthly rate is $75, which would make the tip $15. There suggested! tip is still twice as high. That means that if a member tips at the recommended rate, they just tipped at nearly 50% I often tip about 20 for the one hour massage, so I am providing a very generous tip. But they want to give yhe impression that I am not, psychologically.

Instead of taking advantage if the opportunity to compare factual rates for members in an adjacent column they chose to play a psychological game with their clients.

The latest is that if you want to leave the tip on your credit card, you can now use Tippy, which they charge YOU a service fee, based on a percentage plus a small transaction fee, just for the privilege of leaving your therapist tip! I consider that a slap in the face after being a member for over a half decade. What a farce!

Therefore, I plan to terminate my membership as soon as I find a suitable competitor.

Hello

My name is John C. Black and I have been a member of Massage Envy in Stockbridge Ga almost 10 years. I had a 3 pm appointment schedule for today 12/28/23 and had to call and cancel because of being Ill. I called around 12 and told the young lady that I was Not feeling good, had been coughing most of the night. She then rescheduled me but advised me that I would be charged for a session.

Being the Loyal customer that I am, that was unacceptable to me. I continued to pay my membership even through Covid. Not will to accept this kind of treatment and I am asking that my session be returned to my account

My email address is: [protected]@Charter.Net

Thank You

Due to a death in the family I have accumulated 6 massages - and I want to transfer a few to friends.

Last time I had this situation in trying to transfer 5 extra massages to my family, Massage Envy waived the fees.

I have one $10 charge at this time.

Also you have changed the rules so that I can only transfer ONE massage every 30 days and only to the same person every 6 mths.

This makes no sense to me. I have paid for these massages - they are mine - and I should be able to transfer them to anyone anytime!

I am a long standing customer.

We had an monthly account with Massage Envy that I was not using. When I tried to use the massages that I have paid for that my account was closed. I have the copies of the $65.00 of the seven withdrawals taken out of our checking account for we scheduled the massages with their Altamonte Springs location [protected]) which were cancelled because we would not give them a new credit card. This is thievery and we want our money back for 4 sessions that we cannot use. My name is Dorothy Anne Blanchard and my cell number is [protected] and my email is [protected]@gmail.com.

Can we please get a resolution for I have all the copies of the Massage Envy deductions taken out of our account.

Anne Blanchard

I received a gift card from my grandson, I'm sure he thought it was a good idea. But if you're not a member you have to pay for an overpriced service. It would be $125.00 for a massage that I could get elsewhere for way less. They should have an introductory price to see if you would like their services. I didn't use Massage Envy yet because I think the non member fee is way to much.

The Massage envy location old Spanish trail in Tucson, does have working AC units. The employees are sweating all the time for how long they are in there and everytime I'm in there I'm starting to over heat. The one AC that is for the massage rooms does not push out enough air to keep everyone cool. We live in Tucson where our summers are over 100F.

I went to get my first massage on May 15th 2023. The massage was uncomfortable therefore I switched massage therapists and went on a Saturday morning. I ended changing my mind on continuing to use massage envy. I told them twice in July saying I don't want this anymore. On August 15th at 2pm I received a notification "you spent $150 at massage envy" I called the 43rd and Ella location spoke to the manager she said i deleted your account I shouldn't receive anymore charges. I told her about how I told them twice I don't want this anymore since it was no use for me. She said I should call my bank for a refund I filed a dispute and massage envy denied my claim. After the manager told me to contact my bank I already contacted my lawyer she said this can be a civil lawsuit for fraud after I said I don't want the services anymore.