Complaint Rating:

If you want to be scammed MagicJack is the right company for you. They advertise your credit card will not be charged give a 30 date but they fail to tell you is your 30 free trial starts the day of your order and in two days they bill your cc the full amount they don’t have customer service...

Complaint Rating:

There is NO customer service at MagicJack. NONE. When you have a problem, and you WILL, you will have no help, because MagicJack has CLOSED their customer service department. Ain't no body there. You are just screwed....

Complaint Rating:

I have read a number of the complaints about the MagicJack and and I am in awe of the idiots that could not get them to work. I bought 1 MagicJack a year ago and installed it im my home (Charter Cable not DSL) and it worked immediately. I have subsequently purchased three more and I am using...

Complaint Rating:

This device was totally inoperable. There is no one to talk to when you place your order, no one to answer if you want to return, and no clear info if you want to return it- you have to somehow find an order #, and delivery #, and you have no way to know what these are from your package, to...

Complaint Rating:

I purchased a Magicjack in July of 2008 and it never worked properly. I spent countless hours of my valuable time trying to "troubleshoot" the problem. The customer care representatives didn't listen to my problems. They would give me automated responses. Over the period of a...

Complaint Rating:

I have a MagicJack which has not worked right for a long time. I have contacted MJ on their "Support Chat" page numerous times and each time went through a similar, long process with the "tech" only to end up being transferred to "a higher level of support" finally,...

Complaint Rating:

Here is my conversation with Magic Jack. They are a rip off/NOT UNLIMITED...


Please wait for a site operator to respond.

You are now chatting with 'Therese'

Your Issue ID for this chat is LTK419076552714X

Therese:...

Complaint Rating:

When I ordered I was advised on chat that the 30 day trial period starts from ACTIVATION. Just short of 30 days, I discovered that their "live chat" Link does not work, "link not available", then the MagicJack "live help" buttons send you on a chain of buttons that...

Complaint Rating:

Magikjack works only for a few days. After I got "error broken storage" message and both my MJ phone and my voice mail stopped working. Customer - no service is almost impossible to reach. You just keep chasing the icon "talk to live person" and it takes you to an other pop...

Complaint Rating:

1- Not customer service.Definitivamente, sin servicio al Cliente.

2- False International rates. Llamadas Internacionales, mucho
más caras, de lo anunciado.

3- Sending magicjacks, don' t order, and off course charging
costumer. Mandan extra...

Complaint Rating:

We tried Magic Jack for the free 30 day trial (free... lol). Even when it was working, there was at least a 30-60 second delay on outgoing calls, as well as incoming... you answer the phone and hear nothing (on the callers end it is still ringing, even though you have picked up). Then it just...

Complaint Rating:

I had ordered Magicjack off of their website. Once I received the device I realized that it would not work with my area code. Once I contacted magicjack; via their chat sessions. (Since they don't have a phone number you can call.) They insisted that I keep the device but could not tell...

Complaint Rating:

Product has never functioned properly. Cannot contact company. They say my password is incorrect. I ask for confirmation via e-mail. They send password. I attempt to enter my account, but password doesn't work. I upgraded my computer, and now they say magicjack won't work on my edition...

Complaint Rating:

Magicjack is not reliable and the company does not stand behind their product. I have spent over a dozen hours on chats trying to keep it working. After a host of changes to my settings that their agents walk me through I could get the unit working, but usually it would quit after a few days....

Complaint Rating:

I gues I perchased MJ in AUG and for about amonth and a half it semed to work good, after that I started to get an advertisement after I got a mesage that I need to plug in the mj into the USB port. I called what they called tech support and got the runaround, talked to three tech support people...

Complaint Rating:

Magicjack is a big ripoff, my magicjack worked half the time, other times it would disconnect or have terrible static or a couple of times the people i have called could not even hear me, though i could hear them perfectly. The only way to contact them is through their website, through a live...

Complaint Rating:

For me it didn't work since the beginning. I contacted the MJ technician and after 40 minutes MJ worked, then when I made the calls, the sound wasn't clear, and suddenly the communication was gone. When I received phone calls, my friends couldn't hear me clearly. Then I contacted...

Complaint Rating:

The magicjack sounded so promising and I became very excited about it. I called the number that was on the infomercial and placed in my order. I wanted 3 magicjacks but I did not realize that when we place in our orders we are required to use credit cards and not debit cards. But still I made...

Complaint Rating:

Mine works great. In fact i can't believe how great it works. the thing is much clearer than my traditional land line was.

I run mine on my desktop computer hooked to a time warner high speed cable modem.

I told all my extended family becuase it really truly...

Complaint Rating:

i purchased magicjack and cancelled my land line service only to find out there is no local phone service from majicjack for my area . this means my famly and neighbors/friends have to call long distance to call me this is a distaster if my family was to become sick and need to contact me...