Complaint Rating:

I have a major complaint about Magic Jack. We ordered this item over the phone (all voice prompts) because of an infomercial.
we were not to be charged until we had tried the unit out for 30 days.
The funny thing is ..we never received the magic jack...EVER! but we did receive...

Complaint Rating:

When I bought my Magic Jack one Year ago it was sold at our local mall. I paid $55 for the Magic Jack unit plus 2 years service. Now after one year my service expired and Magic Jack refuses to recognise my second year. They tell me that it is not sold that way. I tried over and over again but...

Complaint Rating:

As stated by everyone else, this company is a total rip-off. I ordered one Magic Jack and they sent me two and billed my credit card before the end of the 30 day trial (two days after I bought it). The product was junk, it didn't work. There is neither customer service nor a return address....

Complaint Rating:

I ordered the jack last week they are holding my money hostage. 30 day trial is a joke it starts from the day you order it. I ordered mine last Friday 1/2/09 I still have not heard anything so today I managed to finally get through to an online chat operator. Who told me it would be another...

Complaint Rating:

Purchased a magic Jack in April 2008. I was unhappy they charged credit card immediately but believed I would save money on long distance charges so I ignored that. I tried it for a few days and it worked fine but I did not want to keep it plugged into the computer so I put it into a drawer...

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I recently started using Magic Jack and personally I like it but I don't like the customer service chat. If people follow the instructions and use a fairly new phone as well as get the upgrades (available on their website) if needed and their internet service provider and computer are pretty...

Complaint Rating:

The magic jack is for phone service through the internet.It keeps dropping calls.I've chatted with customer service several times and have done everything that they said to do and I still have the same problem.One per by the name of Summer just stopped chatting with me when I told her the...

Complaint Rating:

The Magic Jack plugs into a USB port. I have enjoyed using my Magic Jack for over a year but last night the unit broke away from the USB plug and fell to the floor. The USB plug appears to have had 4 points that were soldered (not well) to 4 points inside the unit and that's all that held...

Complaint Rating:

I got my magic crap from my mother-in-law for Christmas 2 years ago. She only gave me the box it came in and a piece of paper with the email address the account was under. It worked on and off for about 6 months or so. I had multiple problems with it, Firewall issues, not loading properly, then...

Complaint Rating:

Purchased Magic Jack online from their web site; product installed on computer with no problem, and worked fine for making outgoing calls, however, when anyone tried to call me, they received a message that this was long-distance call. I got on the live chat customer service and spent 45 minutes...