Complaint Rating:

I paid for a 5 year service only to have it deactivated after 1 year. When I contacted the Tech support all I got was a run around. They said it would be reactivated after 24 hr period but it never was. I have also been locked out from my account with them and even their agents say they can't...

Complaint Rating:

Majic Jack really sucks sh*t. My mother and my sister have the service as well as myself. My mom recommended that I got the Magic Jack since they are so cheap. Well turns out half the time I am unable to make calls out or to receive them, and if I do get a call in it could be disconnected at...

Complaint Rating:

Purchased a magic Jack in April 2008. I was unhappy they charged credit card immediately but believed I would save money on long distance charges so I ignored that. I tried it for a few days and it worked fine but I did not want to keep it plugged into the computer so I put it into a drawer...

Complaint Rating:

I ordered Magic Jack -- It works okay but I was billed an additional 39.90 for an additional years service on two lines. I did not sign up for this nor did I know it until I questioned my bill. At that time I was told it was too late to get a credit because the 30 day free period had passed....

Complaint Rating:

The Magic jack was working for a couple of months, but I was already having trouble with the service. I could not hear the other person on the other line or the call would get dropped. I plugged it into my computer just the other day and it asked me to confirm my e-mail address or my phone number...

Complaint Rating:

How do you tell these morons at MagicJack that the little blue light is not working and the box needs to be replaced????

I called them and they kept me on the phone for more than one hour.


Bad service indeed!!!...

Complaint Rating:

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Your Issue ID for this chat is LTK419081815422X

Eric: Hello, how may I help you?

Donald: I was wanting to find out why the magic jack is adertised...

Complaint Rating:

MagicJack and Ymax Communications Corp have the worst customer service on any company that I have ever done business with.
Also, note that they only have online support. Their support people don’t have good communication skills – probably an off-shore outfit.
Their...

Complaint Rating:

I bought a MagicJack at BestBuy for the SECOND TIME, just to give them another chance. Again, I couldn't get it to work, despite many sessions with their online help. This was with a new computer, new phone, new internet setup from the last time I tried - still it dropped calls or wouldn't...

Complaint Rating:

After all the advertising about Magic Jack on TV, PC Magazine and other magazines, I decided to order the product on March 1, 2008. The Website www.magicjack.com offers a 30 day free trial (your credit/debit card will not be charged until you've used the product for 30 days). My debit card...