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To replace a defective magic jack device, the company charges instantly $9.95 for shipping and handling let it be the waiting period up to two weeks: what a bad customer service! I personally opted for Skype to speak internationally, and FIOS for all my domestic call including Canada. NO MORE...

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I wanted to use my existing phone number but the system of magic jack did not provide for that selection..they gave me a phone number i did not want and I am very upset. in addition there is no way to contact them to resolve this matter.
please help me

thank you...

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Don't waste your money or your time... Product doesn't work as advertised and you'll spend countless hours chatting with their "customer support" to try to get it to work. You had better know the in's and out's of computer programming, computer code and your...

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Ive had my Magic Jack for about 8 months. I didn't have too many problems with it but last week I couldn't get or send phone calls. I paid someone $25/hr. to help me deal with suppport as I'm not computer efficient. After 3 1/2 hours the problem was finally solved. In their broken...

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After seeing all the ads on television about how great, easy, and best of all, cheap Magic Jack was we decided to check it out because money is tight and we need to cut bills wherever we can. We do not have cell phones, only a home phone and our home phone bill was in a bundle with our internet...

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I had got this for a gift and we brought it home. I hucked it up to my computer and it worked for three days. I have not been able to get it to work for 4 months now. I have been tring to contact the company to no avail. I am sick to death of being ripped off by stupid companys that you can'...

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When trying to refund they will give a song and dance on upcoming improvements to get you past your 30 day trial. For example the area codes have been promising an upgrade in 30 days for over 3 months. Call quality is bad, drops calls, and customer support is absolutely frustrating. All they...

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Everything about the Magic Jack sounds so good but what they fail to tell you is that is is not available within all area codes. For instance, in Nevada you can only use Magic Jack if you are in Las Vegas (702 area code).
It is not available for the 775 area code and no one can tell you...

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Magic Jack cost me $320.00!!!
Thanks to their double billing my account went from $200.00 in the black to $120.00 in the red!
If I had done my due dilligence, which is apparently what you have to do with everything now a days, I would have at
least used a gift card.

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Important. Important. If you are not able to make calls or having trouble with your contact list, please Click Here for fix. This will be your best solution. You should not click here if you do not have this problem.

You are now chatting with 'Virgil'

Your...

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Bought their product in good faith and it has never worked correctly since day #1. Have contacted their customer support on several occasions for hr's. at a time with no positive results. I am handicped and live on a very limited income. They can not be called and you can only contact them...

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This board is a fraud. It is a location for disgruntled, dishonest people to post scurrilous complaints and fraudulent information about products and services.

I have used Magic Jack for three years. Read this carefully: The thing works EXACTLY AS ADVERTISED and as documented...

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Received a week ago and am returning today. First problem was loading on my computer. It just wouldn't come up. I contacted customer service (which by the way can ONLY be contacted via internet chat - no phone number) and was told to load the upgrade. I did that and finally was able to...

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ON the Magic Jack Web site they say and I quote " We only bill youwhen and only when, you decide to keep your magicjack ".
I ordered the jack on the 17th of January It was put in the mail the 18th. Today is the 20th. I have NOT received it yet.BUT my bank account was charged...

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I have the magic jack for a couple of months now and it's not worth the cost. It won't let me call out 50% of the time and the audio is hard to hear. Sometimes the audio is so broken up you can't make out what the other person is saying. I would definitely not recommend this to...

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They do not tell you that some area codes are not available for your phone number. I ended up having to choose a phone number in a different area code so persons who call me have to pay for long distance....

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It appears the jury is not totally out on this product--really. I wanted to rush out and immediately purchase a magic jack after discovering it via a recent article online. I didn't and I won't based on what I am reading--both good and bad. And for those that do: "Buyer Beware."...

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This product will not work without 3G networking. The words to that effect or no where on the outside, packaging. The words 3G networking, are only found after you purchase the product....

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I reside in Canada and own a magic jack. The website indicated (still does) that if you dont find your area code, go ahead and cjhoose any area code because you can change your number once for free once this area code becomes available. Now all major cities in Canada are in the magic jack list....

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I ordered the Magic Jack, I received it on September 18, 2009.The ad states 30 day risk free trial period, but $46.90 was immediately taken from my checking account. I returned the item post marked on October 15, 2009 within the 30 days trial period, to date I have not received my refund. I...