Complaint Rating:

The Magic jack was working for a couple of months, but I was already having trouble with the service. I could not hear the other person on the other line or the call would get dropped. I plugged it into my computer just the other day and it asked me to confirm my e-mail address or my phone number...

Complaint Rating:

How do you tell these morons at MagicJack that the little blue light is not working and the box needs to be replaced????

I called them and they kept me on the phone for more than one hour.


Bad service indeed!!!...

Complaint Rating:

Please wait for a site operator to respond.

You are now chatting with 'Eric'

Your Issue ID for this chat is LTK419081815422X

Eric: Hello, how may I help you?

Donald: I was wanting to find out why the magic jack is adertised...

Complaint Rating:

MagicJack and Ymax Communications Corp have the worst customer service on any company that I have ever done business with.
Also, note that they only have online support. Their support people don’t have good communication skills – probably an off-shore outfit.
Their...

Complaint Rating:

I bought a MagicJack at BestBuy for the SECOND TIME, just to give them another chance. Again, I couldn't get it to work, despite many sessions with their online help. This was with a new computer, new phone, new internet setup from the last time I tried - still it dropped calls or wouldn't...

Complaint Rating:

After all the advertising about Magic Jack on TV, PC Magazine and other magazines, I decided to order the product on March 1, 2008. The Website www.magicjack.com offers a 30 day free trial (your credit/debit card will not be charged until you've used the product for 30 days). My debit card...

Complaint Rating:

If you change your mind about using the Magic Jack, than it is garbage. You can not give or sell this unit to someone because the unit can not be reset, for them to use; you must give all your registered information and password so they can use it under your registered name, and they can not...

Complaint Rating:

Well after getting magic jack they have a billing system that we go though. Everyone is told that there is one price that you receive. I paid my bill in full 106.85 39.95 For the magic jack 59.95 For the 5 year service and 6.95 For the tax. I got the credit card bill on 01/07/2009 I should have...

Complaint Rating:

I succumbed to an ad for Magic Jack that offered up to 2 Jacks Free for 30 days. I got the product right away and they charged my Visa debit RIGHT AWAY for $98.00. It took me FOREVER to find a way to contact the company. When I did it was in the form of a chat window. I asked why my FREE Jacks...

Complaint Rating:

I purchased Majic Jack at Best Buy over three months ago. From the support of Cnet, PC mag, etc. I felt secure in this purchase. WRONG!!
From the first day the dependability was questionable at best. Today one call out of 14 has worked. Every time I contact the "Tech chat" they...