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Took me over a year to Iron out the bugs & get magic Jack to work with my Mac, Although it was advertised as compatible. Their chat personnel kept telling me it was in process of being corrected . Three years later today that statement was still a bold face lie.
When I went to renew my...

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My Magic Jack service has expired and I can't renew it without my password, when I sent for my password and recieved it they said that it was not right. I emailed them again and got the same password which didn't work. I need to know what to do?...

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Magic Jack started charging for making calls to Conference Numbers . Pathetic ..!!! To make a call to conference number we need to have pre paid balance under your account... Thats Rip Off ..Another way to make money ..I see this added under new terms of service -- " We may require prepaid...

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We Ordered The Magic Jack and Returned it. We have Postal proof they recieved it. Shortly after out bank card # was given out through this state. We have made many phone calls trying to retrieve our money and they tell us they can keep the Magic Jack and Our Money? Very Discusted and feel They...

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I paid for 5 years for my magicjack and had to stop using it because I couldn’t hear much from my end. I went out and bought a new phone and now I have to resign in and it won’t accept it! I am deployed and purchased Magic Jack in the PX as a means to keep in touch with family and...

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i hade roberry in my appartement they take my magic jack.i need your help, rigth now i am in manila, phillippine.thank you....

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I started an order for an advertised free trial. Once I realized that the free trial did not apply to me (must use a credit card not debit card) I did not go through all of the stages to submit it. When I got to the screen "If you hit confirm, your card will be charged on 4/12/2012"...

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Customer paying for their defective device?

their customer service is very crappy. it enraged me that i have to pay for the replacement of their defective receiver. but, the good end is that i get to keep their old device! what a joke! What use I have for their old defective device???...

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Magic Jack has ALL our info, yet we cannot login to our account to pay shipping for replacement MJ.Company ONLY uses internet "chat", will not send paper work, certificate(MJ Now Sold at WalMart, Radio Shack) to replace.I have "chatted" with 12 different tech's over...

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I may have put the wrong city and address for the company i am not sure what it is.I ordered magic jack on 8/2011 tried it for a week or so and didnt like it i have been trying to cancel my subscription for months i had to get anothere phone #because magic jack has not nor will not release my...

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I contacted Magic Jack online..there is no telephone to contact them.. they will only answer if we pay for the answer apprx $58.00,
I am so angry about this, we would like to know if this company has a phone contact number to speak to someone directly...

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This outfit goes to extra lengths to ignore your complaints and give you a material return number. When your 30 days is
up, they bill your credit card --then tell you the 30 day return period is up- so sorry.
I've been trying to get a return number since Jan 28th without success....

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Bad company with no customer service...

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Ordered Magic Jack on 02/05/12 from the advertising on TV with "SAVINGS SHOPPING NETWORK" promised that we only have to pay 19.95 per year, DIDN'T mention anything about a 5 year plan in order to get that deal of $19.95. The advertisement said that if you order now, you would...

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My account was charged for a 5 year plan on 6-18-11 for the amount of $73.31 without getting permission from me. I was also charged for $19.99 on 1-29-11 for a one year renewa.l...

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I had magic jack deduct 31.39 out of my account and leave me with overdraft fees. They have always in the past asked for a renewal correspondance but now they are saying they automatically renew. Customer Service is a farce. You get no where with that. I suggest staying as far away from this...

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Magic Jack says you can call all over Canada & the USA. I live in Vancouver and cannot reach The Yukon Territories. I specifically bought it for this reason it worked for about 3 months and then stopped. They said they would fix the problem and after updates and upgrades, nothing fixed the problem....

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Magic jack is the worst company I have ever dealt with. The product doesn't work as stated. The phone numbers are not free as advertised. You can't use your existing # as advertised. The calls time out when on the phone. Constantly drops calls. Their service is nonexistant. Their people...

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The documentation is a little lacking. I figured out on my own that Magic Jack requires that you have internet service. You can attach Magic Jack to a computer (that is connected to the internet) or a modem. Many of the internet providers bundle telephone service with internet service. So a...

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Magic Jack has NO support or service after you purchase. If there is a problem you're in trouble. Dropped calls, static, will not work with computers on a network, can't get credit for int'l call purchases. I have tried to contact the support center 5 times over 90 days "through...