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Magic Jack Complaints & Reviews

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Magic Jack - abuse

Posted: 2015-01-14 by    mary campion
Complaint Rating:  0 % with 0 votes
For the past 10 years I have been getting annomynous phone calls. They do not hang up. They tie up my phone. this happens anywhere from 1 to 20 times a day for nearly 10 years. I know Magic Jack is involved in this scam. They will not help when I call. I have gone to my telephone provider and the FCC. I am not getting any help yet. My next step is the FBI. I am being charge for some of these calls as they are on my 800 number. I am under doctors care for amxiety. I am going to check into a lawsuit soon....

Magic Jack - Florida, West Palm Beach - Poor Quality

Posted: 2014-09-01 by    LaPaz
Complaint Rating:  0 % with 0 votes
I have used magic jack for 4 or more years now and this past 8 months I have had much difficulty with making calls. I tend to hear most of the time the person well but I seem to come in to them choppy hearing every other word and long delays. I use to use skype prior to magic jack and started having the same problem with skype so that is why I changed to Magic Jack. Now, I noticed that Skype has used some new technology and their calls are clear, crisp with no delay. I called Magic Jack and went through many things trying to fix this problem but the problem was never resolved so it must be there...

Magic Jack - Not working

Posted: 2014-08-28 by    JIMJUD CORPORATION
Complaint Rating:  0 % with 0 votes
I have used magic jack for two years. I have read many of the complaints. The best way to fight magic jack is in the courts. If more people would file a complaint for fraud agains mj they would not hold your money with their system did not work. They can't afford that many lawyers. They would take a look at their proceedure and change it. . . Like most of you stated, the service is terrible. You can't even speak to a human. The voice is garbled with at least 50% of the calls. Half the time it is not working. Voip is good if it works but internet speed and mj computers are not working all...

Magic Jack - Money not transferred

Posted: 2013-09-27 by    fightfraud79
Complaint Rating:  75 % with 4 votes
Misleading and Falsification of Various information
I had purchase a magic jack unit back in 2010 with a five(5) year subscription. This unit had to be plugged into a working computer.
In 2012 I purchased the new MagicJack plus that no longer needed a working computer and plugged directly into the network router.
Before I purchased the new MagicJack PLUS I was assured by a MagicJack Representative in writing (via email) that the remainder of my five(5) year plan which was on the old MagicJack account would be transferred to my NEW MagicJack PLUS account. However after I purchased...

Magic Jack - Vermont - unreliable and raised fees

Posted: 2013-09-26 by    The real mountain man
Complaint Rating:  0 % with 0 votes
Used Majic Jack for One year, many many times calls dropped and dead phone service. Went to renew another year hoping it would get better with time, found out it wasn't a $1.70 month, but $29.99 plus taxes to renew, Then they wanted another 9.99 plus taxes for the use of my own phone number again. Extremely hard to get to talk to anybody, a live chat if your lucky.
You get what you pay for. I feel this is a dishonest company and you should stay away and try other low cost plans now available....

Magic Jack - North Carolina, Goldsboro - Money was taken, horrible service

Posted: 2013-09-25 by    Jessica4129
Complaint Rating:  100 % with 1 votes
I called to see why there was money taken out of my account for service I didn't have. I've never had a magic jack nor need one... And the lady on phone told me that there was money taken out for magic jack renewel and I didn't see why because I don't have one. When I tried explain to her that I didn't have magic jack she got really nasty with me and would not let me speak.. Told me I had to call the people that got my info and tell them cancel it. I would like my information taken off and I would like the $34.00 put back in my account. I have aready made another complain...

Magic Jack - Florida, West Palm Beach - DOES NOT WORK WITHOUT COMPUTER OR WITH

Posted: 2013-09-23 by    isubmit Complaint
Complaint Rating:  100 % with 1 votes
I had an old magic jack in the draw that NEVER work, although I paid for five years of service. The computer program never logged in and no one could solve the problem. And, then the OWNER of magic jack, gave a 30 day trial for the computer less magic jack. I ordered it.. and it did not work. I used live agent.. and bought all new cords, and a new phone. It gives an error 30020 or something. I am going to post this on you tube. I would warn anyone not to purchase this item....

Magic Jack - Piss Poor Customer Service

Posted: 2013-08-17 by    Can I pay my bill please?
Complaint Rating:  100 % with 1 votes
Magic Jack's customer service stinks!! I am highly disappointed with Magic jack. My problem has not been resolved and I don't think that it will be resolved. Unhappy! Their customer service consist of one lady with an foreign accent who changes her name every time you call. (561-594-9925) I've been trying to make a payment for the last three and a half hours with absolutely no success. I am attempting to renew my yearly subscription and every time I input my credit card information I receive a red message stating that "We are not able to process your payment method" and...

Magic Jack - Saskatchewan - lack of honesty - integrity

Posted: 2013-07-26 by    bej1
Complaint Rating:  0 % with 0 votes
I purchased a Magic Jack and registered at my CDN address and asked for a CDN tel number. I went to pay with my CIBC Visa and they gave me a US number. After over 2 hours of e-mails and web chats they hung up on me because I disputed having to pay an additional $10.00 number change fee which they don't mention for a 1 x Fee. I understand the annual $10.00 US fee and was trying to pay that but they say I activated with a US number - How would I do that? especially after I had a "reserved" CDN tel number - which by the way they have a record of.
So the bottom line is they now...

Magic Jack - Arizona, Phoenix - dishonest

Posted: 2013-06-21 by    desertrathole
Complaint Rating:  50 % with 2 votes
When you purchase the Magic Jack system, there is a lot they never tell you and many fees they never display until you have paid the fees. I would call a number it would go right through and then call back twenty minutes later only to be told that I would have to buy minutes to call this number. I paid almost $100 to get the system up and running and it is the worst system I have ever seen.
I just now cancelled my account with them and I get a bill for $35 to release my old number that they got from my old telephone system for nothing. What a lousy company. I wouldn't recommend it to...

Magic Jack - Alberta - defective

Posted: 2013-05-29 by    walter mycek
Complaint Rating:  0 % with 0 votes
My magic jack plus overheats and cuts out after 15 or 20 minutes, when unplugged for 15 or 20 minutes and allowed to cool down it will work again for a short while, I would like it replaced on warranty, but tech support want 40.00, If they plan to stay in business they had better make a genuine effort to improve customer service, how do I prod them into some action?...

Magic Jack - Scam - can't call any number

Posted: 2013-05-10 by    DrJBS
Complaint Rating:  100 % with 2 votes
MagicJack is a Scam, Fraud, and Unethical company. Stay away. Don’t subscribe to the service. They advertise a customer can call any phone anywhere free in USA or Canada; however, that is a lie. Tucked into Section 4 of the Terms and Conditions gives them the right to block any calls they want – or charge an extra fee to complete the call - such as calls to phones using other VOIP services, local calls to fully paid discount calling card services such as overseas, local calls to conference and other connection services, etc. I can’t even call my home or office because we use another...

Magic Jack - Defective Device

Posted: 2013-05-08 by    Tracy A New York
Complaint Rating:  100 % with 2 votes
Magic Jack suddenly stopped working. Spent 2 hours troubleshooting online and chatting with technical rep; unable to fix. Representative then advised that device is defective. Offered to replace it for FREE, provided I pay $10 shipping/handling, which I refused. If the device is defective it should be replaced free-of-charge....

Magic Jack - renewed magic jack but not connected

Posted: 2013-04-30 by    adelberto c. santos
Complaint Rating:  0 % with 0 votes
Today, April 30, 2013, I renewed my subscription for magic jack service for one year using a visa card. Unfortunately, Magic Jack failed to connect my magic jack phone with No. (818)-582-5475. Upon verification, my visa card has been charged by Magic Jack. The amount charged was US32.29. I will appreciate an answer to my complaint thru my email address: adelbertocsantos@yahoo.com
Thank you....

Magic Jack - ripoff

Posted: 2013-03-21 by    Glenita
Complaint Rating:  67 % with 3 votes
You buy this device to make virtually free phone calls via your computer. cost advertised at @19.95 a year. But if you don't use it and want to start again, you have to pay $29.95 plus tax for every year you didn't use it just to catch up. They don't tell you this when you buy it and then, They tell you it's cheaper to just buy another device. What a ripoff!!!...

Magic Jack - Colorado, Grand Junction - Charges

Posted: 2013-03-12 by    Arnie Ahkeah
Complaint Rating:  0 % with 0 votes
I had numerous problems with my device. I couldn't get a hold of anybody on the phone, Finally decided to shut down my service and it cost me $32.00 to get my phone number back from them that I ported over. GOT TAKEN....

Magic Jack - Florida - Magic jack is answering calls I make to a magicjack customer

Posted: 2013-03-09 by    displayname2013
Complaint Rating:  100 % with 3 votes
Whenever I call my parents who have MagicJack, I have to hang up and call them back three to five times before it rings at their house. This started the beginning of Feb. 2013. I dial their number (same one that's been stored for a year or so, so nothings changed), it rings once and then MagicJack picks up and tells me "if you would like to to make a call within the United States absolutely free, being using Magic Jack by simply visiting the website magicJack.com, thats magic jack .com, your call can not be completed either you dialed the wrong number or your number has been blocked or...

Magic Jack - New York, Also Washington - Increasing charges and poor Customer Service

Posted: 2013-01-01 by    Un-satisfied Customer
Complaint Rating:  0 % with 0 votes
I DO NOT RECOMMEND THIS COMPANY at all ... Company increased the charges without notification just on the first renewal. ... Also removed the call forward feature after they provided it during subscription ... I tried several moths to know why they removed that call forward feature, no one gave any useful answer .. they keep saying that they are working on it... for several months, the issue never resolved ... when you can live chat agent, they have poor customer service including supervisors, hung-up on me improperly and inconveniently...No useful information and hung-up ... Waste of time when...

Magic Jack - extra charges

Posted: 2012-12-28 by    rwp9287
Complaint Rating:  100 % with 1 votes
Big thing to watch for is if you have people you call that are on small independent phone companies you may experience the need to purchase prepaid minutes. Magic Jack won't identifiy who is charging them only claim someone is so you have no way of knowing who or how bad you are getting ripped off -- you do know the company collecting the money is Magic Jack.
There only solution to constant loss of dial tone is plug it in again. Other items work fine plugged into same pwr location and internet service is steady. Certainly it doesn't bother Magic Jack if I have no dial tone and have...

Magic Jack - porting of phone number

Posted: 2012-11-01 by    BM Hooper
Complaint Rating:  0 % with 0 votes
I contracted with Magic Jack 9/13/2011. Mid-August when I tried to make a call I found that Magic Jack had stopped my service. I contacted customer service and they told me that because my contract was ending that I had to renew my contract before I could use my phone. My contract was due to end 9/13/2012 and they disconnected my service mid-August 2012. So I decided to get another provider, Vonage. For 6 weeks Vonage tried to port my number from Magic Jack. I contacted Magic Jack today for them to tell me that it would cost me a total of $39.94 for them to release my number to Vonage. $29.95 to...

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