logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (30 mins ago)
Supra Cleanse 350
Company charged me for $99.99 without my notice
2. (39 mins ago)
Dandrew Capital Partners
Unauthorized charges
3. (41 mins ago)
GSPAY
CANNOT DELIVER GOODS, WON'T REFUND MONEY
4. (44 mins ago)
www.hotelbargains.com.au
Beware, scam, cheats, rude
5. (53 mins ago)
Pavingstones.biz
Awful work

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Luminess Air Complaints & Reviews

Sort by: Date | Popularity

Luminess Air - shipped wrong items

Posted: 2014-07-06 by    cheatedBy LUM_Air2014
Complaint Rating:  0 % with 0 votes
I ordered Luiminess Air product plus the beauty package and professional air brush...but what I got was extra colors of the african american shades and a second cheap air brush ...still have yet to get my professional air brush and today I got more colors and did not sign up for their monthly club but think im being charged for it anyway.I feel duped on this one and will get to the bottom of the monthly club charge that i didnt not take ask to take part in...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - Return policy

Posted: 2014-05-29 by    FL_Husky Lover
Complaint Rating:  0 % with 0 votes
my family. When I returned home, I called the company to obtain an RMA, only to be told that there was no 60-day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the name of the rep who sold me the unit, date, & time of transaction in hopes of getting my money back. The rep told me that I must have misunderstood the terms when I placed my order & she refused to look into the matter. At that point, I broke down in tears, told her about my grandpa & asked for a supervisor. After speaking w/ her supervisor, she told me there was nothing that could be done. So,...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Luminess Air - Texas, Stafford - Unauthorized charges

Posted: 2014-05-11 by    irene flores
Complaint Rating:  100 % with 2 votes
About 2 months ago I called Luminess Air to purchase a product for $26.99. While ordering my phone dropped the call twice. Every time I called back I told the operator to make sure I was not being double billed. I was gauranteed that I would not be. I received my bank statement and there were 3 charges. I called Luminess Air 6 times and was told that I was not charged 3 times. They finally found that I was charged 3 times. I received 2 boxes and one was sent back because of address error. I called again and they said that they would refund me the one that was sent back to them only. They gave me...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Cosmetics

Luminess Air - Georgia, Thomaston - Dont work

Posted: 2014-03-12 by    Delijah
Complaint Rating:  0 % with 0 votes
Never got to use the system at all... nope not even once ...it don't work continually sprays before you even pull the lever so make up would go everywhere as soon as you would try and put the make up in it as far as im concerned its only good for a donation at the local SALVATION ARMY SO SAVE YOUR MONEY IT IS A BULL SHIT CO TELLING EVERYBOBY I KNOW BCS WORD OF MOUTH CAN BREAK A COMPANY[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ LUMINESS AIR IS A JOKE ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]...
Complaint comments Comments Complaint country United States, Georgia, Thomaston Complaint category Other

Luminess Air - Fraud! Scam!

Posted: 2014-02-20 by    Ktgagi
Complaint Rating:  100 % with 2 votes
Do not buy this product! It's a rip off. They make it sound as though you get the machine for free and only charge you for the makeup. At least that was my special. However, they charge 5 payments at $69 plus $29 a month for the makeup. They machine is a basic fan. value of $20 maybe. not $350! You can not cancel. There is no refund. And they say if you don't pay, they will report to collections. Fraud! Horrible company that needs to be shut down....
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Luminess Air - Keep sending products I never ordered & charge my cc

Posted: 2014-02-06 by    eva saunders
Complaint Rating:  100 % with 2 votes
Just received a box with Mascara and makeup I never ordered, and my CC was charged.
I am returning the products and want my account credited back,
I am very upset that a company would charge my account without my permission,

Eva Saunders...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - non returnable product,

Posted: 2014-02-06 by    BCoyne
Complaint Rating:  100 % with 7 votes
I recently purchased the LuminessAirbrush cosmetic system through a special on Good Morning America. The system is terrible - absolutely minimal coverage and difficult to use. When I tried to return it, I was informed that since it was a special price, the money back guarantee did not exist. To say I am furious is putting it mildly. I want everyone to know what a rip off this product is.
Very poor customer service also....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - RIP OFF

Posted: 2014-02-05 by    Cyann
Complaint Rating:  100 % with 8 votes
I caught the end of an infomercial that was selling an airbrush to apply makeup with and the makeup to use in it for $24.95 (around). I got online...looked at the colors of the make-up and ordered it. I didn't care for the airbrush or makeup and gave it away. A few weeks later I receive more make up in the mail so I look at my credit card bill and they have charged me $69.95! I contacted LA and told the girl what I was charged and that I did not order this. She refunded $29.95?? I called again. This lady told me I had not read ALL the terms and conditions online and that they would be charging...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - No return policy

Posted: 2014-01-17 by    Heiress Beauty System
Complaint Rating:  0 % with 0 votes
Rec, air brush system yesterday 01, 16.2014...tried it today 01.17.2014 and am 100% unsatisfied. The system took much more makeup that advertised, the results not as expected. When ordering system I was NEVER told of your no return policy. Deceptive. Mary Cipolla Acct#10943827...
Complaint comments Comments Complaint country United States Complaint category Doctors

Luminess Air - Scam

Posted: 2013-12-17 by    Pissed Off till the end
Complaint Rating:  100 % with 5 votes
I received a shipment of products I did not order and it was peculiar because it was random and something I would not have used. I called to return it and find out I was charged for it and it was on a recurrent order and payment was taken from my credit card every 2 months. When I asked them to return it, they said I had to return it and pay for the shipping. I said I don't think so and proceeded to tell them off about 2 things 1) I did not authorized products to be sent to me and 2) random products to be sent and them bill me for it.

I asked to talk to a supervisor at which...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - STOLE ALL MY MONEY!!!

Posted: 2013-11-08 by    Tinaly
Complaint Rating:  100 % with 2 votes
This #%$*& company has been spamming my whole credit card!! They sent me a airbrush machine that didn't work and I sent it back! They are still stealing all my money!!! I AM DONE!! I want my #%$*& money back and I never want to hear from them ever again!!! :S...
Complaint comments Comments Complaint country Canada Complaint category Cosmetics

Luminess Air - Michigan, Orchard Lake - Still being auto billed and shipped

Posted: 2013-09-24 by    babs1969
Complaint Rating:  100 % with 3 votes
I have been in contact with my bank and the company luminess air and asked them to stop auto charging my account and to remove and cancel my membership they said they canceled it, but I just Again have been charged this month. Please ask them to cancel my membership and stop charging my account....
Complaint comments Comments Complaint country United States, Michigan, Orchard Lake Complaint category Cosmetics

Luminess Air - Texas, Stafford - Uncaring Company

Posted: 2013-07-29 by    LoveMyJeep
Complaint Rating:  89 % with 9 votes
I went so far as to taking this company several times through the Houston BBB. Even with proof I had on the tape, the BBB still sided with them stating that the product was still sent to the right address. I could not hear a darn thing and stated so on the phone due to background noise. I also could not understand the language barrier of their salesman who had called me. I had never even heard of this system before then. I swear the tape was cut! I remember clearly the salesman stating it was one payment only and then the rest was optional (which I told him I didn't want the membership). I...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Scam & Fake Checks

Luminess Air - Louisiana, Mandeville - False Charges, Unauthorized charges

Posted: 2013-07-21 by    Aguayo85
Complaint Rating:  100 % with 6 votes
Order product through main website in Feb 2013, than return it before the 30 days were up. When check tracking number it showed product was received by company 2 days later at one point luminess refunded my card 19.99. However, luminess came back and withdrew a charge of 59.99 for the month of March and 59.99 for April. Also the made a withdraw for 19.99. When I called and spoke to CSR they staded they had never received my product which is BS. When I gave them the tracking number CSr stated she was not able to pull up any info with the tracking number I provided. I asked to speak to a supervisor,...
Complaint comments Comments Complaint country United States, Louisiana, Mandeville Complaint category Health & Beauty

Luminess Air - Missouri, St. Louis - RIP OFF RIPP OFF RIP OFF

Posted: 2013-07-12 by    Dsticker
Complaint Rating:  92 % with 13 votes
I ordered the Luminess Air under the trial terms...30 days for $19.95. Well I never received the product and they charged my account $89.97 three times!!! I paid a total of $269.91 for ABSOLUTELY NOTHING!!! I called their customer service department and gave her all of my information only to have her tell me that she could not find me in their system. I am dumbfounded!!! After my experience talking with this unprofessional lady I decided to look the company up on the internet. I sure wish I would have done this before purchasing. There are too many complaints to count...I am in the process of getting...
Complaint comments Comments Complaint country United States, Missouri, St. Louis Complaint category Cosmetics

Luminess Air - Colorado, Castle Rock - charged for what?

Posted: 2013-06-24 by    Virginia Mellick
Complaint Rating:  75 % with 4 votes
Hi,
Today I was charged $35.00 on my credit card. What is this for?
Please let me know ASAP.
Thank you, Ginny Mellick...
Complaint comments Comments Complaint country United States, Colorado, Castle Rock Complaint category Scam & Fake Checks

Luminess Air - Texas, Stafford - "Risk Free" Trial Isn't Risk Free at all

Posted: 2013-06-18 by    Bullsmom
Complaint Rating:  94 % with 16 votes
Ordered the 'Risk Free" Trial, 30 Day Satisfaction Guaranteed Kit, for 19.95 plus shipping charges which were processed immediately. Upon receipt, I quickly realized that the terms of the agreement as laid out in the paperwork I received with the product were very different from my understanding of the terms laid out on the website.(I generally find my reading and comprehension skills to be quite good...) I phoned immediately to obtain the RA# (return authorization) for this product. I learned two things during that call:
1) Even though I am returning this product unused, within...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category E-Shopping

Luminess Air - Florida, Naples - credit card charge

Posted: 2013-05-01 by    kalna
Complaint Rating:  100 % with 8 votes
PLEASE DO NOT BUY LUMINESS AIR...IT IS THE CHEAPEST CRAP THAT DOES NOT WORK THE WHOLE THING RUNS ALL OVER YOUR HAND. THERE IS NO WAY THEY WILL STOP CHARGING YOUR CARD. YOU EMAIL THEM NOTHING GETS DONE YOU CALL THEY NOT ANSWER AND YOU WILL HEAR THE MUSIC FOR AN HOUR, IF YOU ARE PERSISTENT, THEY WILL ASK YOU TO EMAIL THEM, YOU EMAIL THEM THEY WILL NOT CANCEL. I HAVE PAID OVER $ 580.00 FOR SOMETHING I HAVE NEVER USED,
I EVENTUALLY HAD TO STOP THE CARD.
IT IS DAY LIGHT ROBBERY.. TO GET RICH THEMSELVES BY LITERALLY PUTTING THEIR HAND IN YOUR VALET AND TAKE OUT THE MONEY WHETHER YOU LIKE...
Complaint comments Comments Complaint country United States, Florida, Naples Complaint category Credit Cards

Luminess Air - terrible and expensive product

Posted: 2013-04-06 by    Carolina v.
Complaint Rating:  89 % with 9 votes
I purchased luminess air through the phone when they first came out. I paid I believe around $400 for their pro package since I'm a licensed cosmologists and a make up artist. When I received it I decided to try it out and the product does not work like a professional airbrush system. It splashed my clients face unevenly and the colors were weird. I called to return it and they avoided me. It was impossible to do so. Amazing how their customers service is great if you call to buy the product, but completely unavailable if you call to return it. Since I had purchased through differed payments,...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - Unauthorized Credit Card Charges

Posted: 2013-02-19 by    JP122112
Complaint Rating:  100 % with 19 votes
I ordered the 30 day $19.99 trial of Luminess Air. The total charge with shipping was $54.41! Almost 3 times what they advertised! Then I noticed on my bank statement an additional charge of $59.99! I called the company about this charge and the operator told me that it was a charge stated in their "fine print" that instead of them doing a credit check on the trial, they decided to charge each customer $59.99! I cancelled my order right then and there. A week after the cancellation, I'm still waiting for the refund of $59.99....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Videos

Online Shoppers Warned About '12 Scams of Christmas'

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?