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Luminess Air Complaints & Reviews

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Luminess Air - too hard to understand

Posted: 2014-10-13 by    Carol Panuccio
Complaint Rating:  0 % with 0 votes
I ordered Luminess Air starter kit and just received it. Upon opening it up, I couldn't believe everything that was in the box. I am 76 years and would have to go to a Community College to read and understand all of this material. I would like a RETURN AUTHORIZATION (RA) number to send this back. My customer invoice # is 1818212. The other Invoice Number is 8645342,
inspector #24 TNR...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - fraud stealing from account

Posted: 2014-09-22 by    kimbirdlady
Complaint Rating:  0 % with 0 votes
I was suppose to have 30 day free trial but they stole $59.00 from my account before the 30 days was up, I did not like and was going to return. July they sent me a small package of make-up and charged me $35.06. They charged me for two more packages one in August and just now in September. I did not receive anything, they just stole my money. Customer service refuses to answer their phones. A class action lawsuit needs to be filed and these people need to go to jail for theft....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Luminess Air - Thieves

Posted: 2014-08-15 by    Darelne Vnader Hoop
Complaint Rating:  0 % with 0 votes
This is a scam. They send you a product and then start billing you monthly. I never even got to open my package due to vacationing and when I saw the chemical ridden makeup I called to send it back and they refused and continue to charge my card. I have an unopened package and their public relations person absolutley refuses to refund any of my money. These make sprays are full o toxic chemicals used whenm peopl die and need to look good. To put this on my face would destroy my skin. They are not budging. DON NOT ORDER THIS! Airbrush system until you are dead....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Luminess Air - Indiana, Pittsboro - Return

Posted: 2014-08-08 by    Angelinasia
Complaint Rating:  100 % with 1 votes
I order the product, tried it and it was HORRIBLE. Everything they said it wouldn't do, it did and then some. They kept my card on file and took payments out EVEN after it had been returned! I returned it within 30 days, called them they said I would have to send it back on MY DIME! I returned it, and they STILL continued to hit my bank account after i returned it! I had to literally cancel my card and get another one to make it stop. Now they have it in collections for over 300 dollars! They are stating i needed a return AUTHORIZATION! I called in and was told I HAD TO PAY FOR IT which i did...
Complaint comments Comments Complaint country United States, Indiana, Pittsboro Complaint category Unauthorized Charges

Luminess Air - shipped wrong items

Posted: 2014-07-06 by    cheatedBy LUM_Air2014
Complaint Rating:  0 % with 0 votes
I ordered Luiminess Air product plus the beauty package and professional air brush...but what I got was extra colors of the african american shades and a second cheap air brush ...still have yet to get my professional air brush and today I got more colors and did not sign up for their monthly club but think im being charged for it anyway.I feel duped on this one and will get to the bottom of the monthly club charge that i didnt not take ask to take part in...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - Return policy

Posted: 2014-05-29 by    FL_Husky Lover
Complaint Rating:  100 % with 1 votes
my family. When I returned home, I called the company to obtain an RMA, only to be told that there was no 60-day trial available & that no returns were accepted whatsoever after 30 days! I gave the rep the name of the rep who sold me the unit, date, & time of transaction in hopes of getting my money back. The rep told me that I must have misunderstood the terms when I placed my order & she refused to look into the matter. At that point, I broke down in tears, told her about my grandpa & asked for a supervisor. After speaking w/ her supervisor, she told me there was nothing that could be done. So,...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Luminess Air - Texas, Stafford - Unauthorized charges

Posted: 2014-05-11 by    irene flores
Complaint Rating:  100 % with 2 votes
About 2 months ago I called Luminess Air to purchase a product for $26.99. While ordering my phone dropped the call twice. Every time I called back I told the operator to make sure I was not being double billed. I was gauranteed that I would not be. I received my bank statement and there were 3 charges. I called Luminess Air 6 times and was told that I was not charged 3 times. They finally found that I was charged 3 times. I received 2 boxes and one was sent back because of address error. I called again and they said that they would refund me the one that was sent back to them only. They gave me...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Cosmetics

Luminess Air - Georgia, Thomaston - Dont work

Posted: 2014-03-12 by    Delijah
Complaint Rating:  0 % with 0 votes
Never got to use the system at all... nope not even once ...it don't work continually sprays before you even pull the lever so make up would go everywhere as soon as you would try and put the make up in it as far as im concerned its only good for a donation at the local SALVATION ARMY SO SAVE YOUR MONEY IT IS A BULL SHIT CO TELLING EVERYBOBY I KNOW BCS WORD OF MOUTH CAN BREAK A COMPANY[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[[ LUMINESS AIR IS A JOKE ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]...
Complaint comments Comments Complaint country United States, Georgia, Thomaston Complaint category Other

Luminess Air - Fraud! Scam!

Posted: 2014-02-20 by    Ktgagi
Complaint Rating:  100 % with 2 votes
Do not buy this product! It's a rip off. They make it sound as though you get the machine for free and only charge you for the makeup. At least that was my special. However, they charge 5 payments at $69 plus $29 a month for the makeup. They machine is a basic fan. value of $20 maybe. not $350! You can not cancel. There is no refund. And they say if you don't pay, they will report to collections. Fraud! Horrible company that needs to be shut down....
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Luminess Air - Keep sending products I never ordered & charge my cc

Posted: 2014-02-06 by    eva saunders
Complaint Rating:  100 % with 2 votes
Just received a box with Mascara and makeup I never ordered, and my CC was charged.
I am returning the products and want my account credited back,
I am very upset that a company would charge my account without my permission,

Eva Saunders...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - non returnable product,

Posted: 2014-02-06 by    BCoyne
Complaint Rating:  100 % with 8 votes
I recently purchased the LuminessAirbrush cosmetic system through a special on Good Morning America. The system is terrible - absolutely minimal coverage and difficult to use. When I tried to return it, I was informed that since it was a special price, the money back guarantee did not exist. To say I am furious is putting it mildly. I want everyone to know what a rip off this product is.
Very poor customer service also....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - RIP OFF

Posted: 2014-02-05 by    Cyann
Complaint Rating:  100 % with 8 votes
I caught the end of an infomercial that was selling an airbrush to apply makeup with and the makeup to use in it for $24.95 (around). I got online...looked at the colors of the make-up and ordered it. I didn't care for the airbrush or makeup and gave it away. A few weeks later I receive more make up in the mail so I look at my credit card bill and they have charged me $69.95! I contacted LA and told the girl what I was charged and that I did not order this. She refunded $29.95?? I called again. This lady told me I had not read ALL the terms and conditions online and that they would be charging...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - No return policy

Posted: 2014-01-17 by    Heiress Beauty System
Complaint Rating:  0 % with 0 votes
Rec, air brush system yesterday 01, 16.2014...tried it today 01.17.2014 and am 100% unsatisfied. The system took much more makeup that advertised, the results not as expected. When ordering system I was NEVER told of your no return policy. Deceptive. Mary Cipolla Acct#10943827...
Complaint comments Comments Complaint country United States Complaint category Doctors

Luminess Air - Scam

Posted: 2013-12-17 by    Pissed Off till the end
Complaint Rating:  100 % with 5 votes
I received a shipment of products I did not order and it was peculiar because it was random and something I would not have used. I called to return it and find out I was charged for it and it was on a recurrent order and payment was taken from my credit card every 2 months. When I asked them to return it, they said I had to return it and pay for the shipping. I said I don't think so and proceeded to tell them off about 2 things 1) I did not authorized products to be sent to me and 2) random products to be sent and them bill me for it.

I asked to talk to a supervisor at which...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Luminess Air - STOLE ALL MY MONEY!!!

Posted: 2013-11-08 by    Tinaly
Complaint Rating:  100 % with 3 votes
This #%$*& company has been spamming my whole credit card!! They sent me a airbrush machine that didn't work and I sent it back! They are still stealing all my money!!! I AM DONE!! I want my #%$*& money back and I never want to hear from them ever again!!! :S...
Complaint comments Comments Complaint country Canada Complaint category Cosmetics

Luminess Air - Michigan, Orchard Lake - Still being auto billed and shipped

Posted: 2013-09-24 by    babs1969
Complaint Rating:  100 % with 4 votes
I have been in contact with my bank and the company luminess air and asked them to stop auto charging my account and to remove and cancel my membership they said they canceled it, but I just Again have been charged this month. Please ask them to cancel my membership and stop charging my account....
Complaint comments Comments Complaint country United States, Michigan, Orchard Lake Complaint category Cosmetics

Luminess Air - Texas, Stafford - Uncaring Company

Posted: 2013-07-29 by    LoveMyJeep
Complaint Rating:  90 % with 10 votes
I went so far as to taking this company several times through the Houston BBB. Even with proof I had on the tape, the BBB still sided with them stating that the product was still sent to the right address. I could not hear a darn thing and stated so on the phone due to background noise. I also could not understand the language barrier of their salesman who had called me. I had never even heard of this system before then. I swear the tape was cut! I remember clearly the salesman stating it was one payment only and then the rest was optional (which I told him I didn't want the membership). I...
Complaint comments Comments Complaint country United States, Texas, Stafford Complaint category Scam & Fake Checks

Luminess Air - Louisiana, Mandeville - False Charges, Unauthorized charges

Posted: 2013-07-21 by    Aguayo85
Complaint Rating:  100 % with 6 votes
Order product through main website in Feb 2013, than return it before the 30 days were up. When check tracking number it showed product was received by company 2 days later at one point luminess refunded my card 19.99. However, luminess came back and withdrew a charge of 59.99 for the month of March and 59.99 for April. Also the made a withdraw for 19.99. When I called and spoke to CSR they staded they had never received my product which is BS. When I gave them the tracking number CSr stated she was not able to pull up any info with the tracking number I provided. I asked to speak to a supervisor,...
Complaint comments Comments Complaint country United States, Louisiana, Mandeville Complaint category Health & Beauty

Luminess Air - Missouri, St. Louis - RIP OFF RIPP OFF RIP OFF

Posted: 2013-07-12 by    Dsticker
Complaint Rating:  93 % with 14 votes
I ordered the Luminess Air under the trial terms...30 days for $19.95. Well I never received the product and they charged my account $89.97 three times!!! I paid a total of $269.91 for ABSOLUTELY NOTHING!!! I called their customer service department and gave her all of my information only to have her tell me that she could not find me in their system. I am dumbfounded!!! After my experience talking with this unprofessional lady I decided to look the company up on the internet. I sure wish I would have done this before purchasing. There are too many complaints to count...I am in the process of getting...
Complaint comments Comments Complaint country United States, Missouri, St. Louis Complaint category Cosmetics

Luminess Air - Colorado, Castle Rock - charged for what?

Posted: 2013-06-24 by    Virginia Mellick
Complaint Rating:  75 % with 4 votes
Hi,
Today I was charged $35.00 on my credit card. What is this for?
Please let me know ASAP.
Thank you, Ginny Mellick...
Complaint comments Comments Complaint country United States, Colorado, Castle Rock Complaint category Scam & Fake Checks

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