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Lowes - Missouri, Jefferson City - Not leaving moving bolts of LG washer

Posted: 2014-07-11 by    Alida Taljaard
Complaint Rating:  0 % with 0 votes
I bought a brand new LG washer and dryer from Lowes, Jefferson City Missouri. They delivered the washer and dryer but never left the moving bolts. I am in the process of moving and need those moving bolts. When I addressed this with the clerk at the Jefferson City Lowes he had a very "don't care" attitude. I got no corporation from them and had to order the moving bolts myself. It cost me $21.00 for the bolts. The gentleman I bought the moving bolts from told me Lowes never leaves the moving bolts. I think it is a disgrace that Lowes will do this. What do they do with those bolts?...
Complaint comments Comments Complaint country United States, Missouri, Jefferson City Complaint category Washing Machines

Lowes - Flooring / stair installation

Posted: 2014-05-21 by    Chas2727
Complaint Rating:  0 % with 0 votes
I have been a regular customer of Lowes for over 15 years and live in Elkhorn Nebraska which I consider part of Omaha. Anyway, I ordered $10, 000 worth of flooring along with installation. This also included 6 stairs leading from the front door to the main floor. The main floor has been beautifully completed by Midwest Flooring. They were also scheduled to do the stairs which includes bull nose planks.

I have been waiting over 3 weeks for the bull nose pieces. The Lowes in Elkhorn has already received 2 separate special order pieces direct from the factory and they still cannot match...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lowes - Making a mess

Posted: 2014-05-16 by    Homer Smith
Complaint Rating:  0 % with 0 votes
Lowe's contracts their installations with Harrison Flooring. They made such a mess when grinding our floor, it took three hours to clean. No one was designated to clean the mess. The contract we signed did not address cleaning up their mess. The installer was coming to lay tile and we had to prepare the floor for him....
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lowes - New Jersey, Toms River - Tile

Posted: 2014-05-01 by    Donna 314
Complaint Rating:  0 % with 0 votes
Purchased tile, grout, sealer from lowes had a professional of 28 years but it down and seal the grout lines. The bathroom floor and kitchen had the same name brand grout but from 2 different stores 1 Lakewood nj 1 toms river nj the bathroom is fine but the kitchen is not, because I'm a women they are roughing me up..big time DISCRIMINATION. Don the manager from Toms River NJ and Joe Siberry from marketing director. They are blaming on the installer, the floor is not coming up nor is the grout. So why is it the bathroom floor is fine and the kitchen is not...Lowes told me to buy there mop which...
Complaint comments Comments Complaint country United States, New Jersey, Toms River Complaint category Retail Stores

Lowes - Flooring

Posted: 2014-03-22 by    Colleen Mendoza
Complaint Rating:  100 % with 1 votes
We went to Lowes to buy and install some indoor/outdoor carpet in our sunroom in August 2013. We are still dealing with the issues from this and it is now March 2014!
The carpet we chose was not in stock so we waited about a month for it to arrive and be installed. At first glance it looked great, however after a few days we noticed tufts coming out. Upon closer inspection there was a diagonal cut across the carpet, that we didn't immediately see because of the color of the carpet. We contacted them to let them know and it took 3 or 4 phone calls before someone came out to inspect and...
Complaint comments Comments Complaint country United States Complaint category Flooring Installation

Lowes - Indiana, Beech Grove - Carpet Installation

Posted: 2013-10-02 by    D. Armes
Complaint Rating:  0 % with 0 votes
Spent $1700 on carpet for our living room. Had free install for buy Stainmaster carpet and padding. This was installed on the 20th of Sept. On Sept 28th, we noticed the seam down the middle of the living room. We called Lowes, said they would get a work order in. On the 30th, called Lowes again, the lady said it had been turned in and should hear from the installers that day. Today is Oct 2nd and I just called Lowes again. They said they would have someone call me today. They got their money and now they are running. They better run fast cause my attorney told me if they do not call me back today...
Complaint comments Comments Complaint country United States, Indiana, Beech Grove Complaint category Flooring Installation

Lowes - South Carolina, Rock Hill - Product & Customer Service

Posted: 2013-07-30 by    prior lowes cust
Complaint Rating:  0 % with 0 votes
I purchased a special order Jeld Wen patio door 5/30/13 on my visa for around $1700. First door came and was defective, so sent back to Lowes and they reordered. Second door came and it was defective as well. Sent that door back and requested a full refund as I was tired of dealing with them. Salesman and delivery manager and store manage all have lied to me and Lowes manufacturer is incapable of producing a quality door. All this has taken 60 days. Now they tell me they can't refund full amount to my visa and that they will refund $427 to visa and I must take the rest in cash. What???!!! Talk...
Complaint comments Comments Complaint country United States, South Carolina, Rock Hill Complaint category Other

Lowes - North Carolina, New Bern - Poor Management

Posted: 2013-06-27 by    mad in New Bern
Complaint Rating:  0 % with 0 votes
When applied online, was asked what days/hours I was able to work. Said I was pretty much available 24/7 EXCEPT Sunday mornings as I faithfully attend church and volunteer in the church band, which has been a commitment of mine for years. Was told when I interviewed that was okay. After I was offered the Seasonal Job and scheduled 40 hours a week, within 2 weeks I was assigned to working Sunday mornings. Talked to the manager, Angie Wilson, and she basically said too bad. After a few weeks, she started cutting my and other seasonal employee hours, saying they weren't making enough money. Every...
Complaint comments Comments Complaint country United States, North Carolina, New Bern Complaint category Retail Stores

Lowes - Pennsylvania, Sayre - kitchen cabinets doors

Posted: 2013-06-24 by    tammy barry
Complaint Rating:  0 % with 0 votes
I finally got thee money to do a makeover in my kitchen, i went to are near by Lowe's store#2385, my son worked there at mills pride in sayre pa wilawana rd sayre pa, my brother has worked their, since they put the plant in, and still works their, I took my brother with me to help pick out the best I could get for my money, i placed my order on may the 13the 2012, so happy my order got here at my house at the end of June, in the middle of July we started to tear out the old and get ready for my new kraftmaid kitchen cabinets, gentry cherry roman, with my son, brother and contractor, everything...
Complaint comments Comments Complaint country United States, Pennsylvania, Sayre Complaint category Building, Construction

Lowes - Pennsylvania, Schuylkill Haven - accordion doors

Posted: 2013-06-05 by    billyboy1
Complaint Rating:  0 % with 0 votes
OK32-36-3680F Accordion door

I stopped at Lowes at Columbia to decide on the door needed for 36X80 hall door. They showed us the inventory so we decided on this model. It was shown to fit finished entrance of 80 high X 36 wide which could take a regular 36X80 hinged door.
I went back and built the frame stained and completed inside finish of 36X80. We made another trip to Lowes and picked up the door on 6-4-2013. I followed the directions ?? which were not very clear on the fixed side, but having done many door and cabinet installations, it was easy to figure out. I did...
Complaint comments Comments Complaint country United States, Pennsylvania, Schuylkill Haven Complaint category Building, Construction

Lowes - Kentucky, Glassgow - Bad Mangement

Posted: 2013-05-31 by    Blueky2000
Complaint Rating:  0 % with 0 votes
I was at Lowes 5-24-2013 ask abt a Metal roof quote the lady called the guy and before I got home a message was left I called and left my name and number, today I went back and it has been 7 days later I ask to talk to the store Manger which took forever for him to come when he did I explained what had happend and I dont like doing bussiness like that, he said let me look so he looked in the computer and said my guy dont do that we have never had a problem with him ! I said your guy never called me back after I left my name and number nor did he come and the guy walked up and then he started saying...
Complaint comments Comments Complaint country United States, Kentucky, Glassgow Complaint category Home & Garden

Lowes - Kentucky, Lexington - Samsung Refrigerator

Posted: 2013-05-29 by    MitchKy
Complaint Rating:  100 % with 1 votes
Dear Lowes, My name is A. Brockman. I give you my name because your Customer Service Department is very familiar with me. I purchased a new Samsung refrigerator from you in May, 2012, the refrigerator stopped working the middle of April 2013. The refrigerator had a 1 year manufactures warranty and I also purchased the additional 4 year warranty. 5 weeks ago the refrigerator was deemed unrepairable and weekly I have been promised that your company would replace it. As of today it has been 43 days since the refrigerator was reported to you that it had stopped working. I have received nothing but lies...
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Appliances

Lowes - California, Redding - doesn't stand by sales

Posted: 2013-04-05 by    Mae58
Complaint Rating:  0 % with 0 votes
Purchased fensing from Lowes. They state they will meet others prices. I bought fense boards and they met the competors price. I paid for the boards and was picking them up later. They called me an hour later and refused to let me have the fense boards at that price, and I had already paid for them. So don't believe them when they tell you they will meet competors prices, and that when you buy something from them, paying for it, that it will be yours...
Complaint comments Comments Complaint country United States, California, Redding Complaint category Retail Stores

Lowes - Florida - returns

Posted: 2013-03-23 by    englewood tile
Complaint Rating:  100 % with 1 votes
What to say ? Lowes ?
all i wanted was to return a couple of parts. store credit was fine.
"no" is not an answer i wanted to get.
the employees tried to do the right thing but the company sucks. I was unable to return items not needed following a job. NO. was the answer.
After contacting corp and several emails, they offered to help me make the returns. not for anyone else, JUST ME ! Make me feel special.
I told LOWES NO! . Not interested in even going there to make a return. No. Please make your manager stop calling me. when i ask for help i...
Complaint comments Comments Complaint country United States, Florida Complaint category Home & Garden

Lowes - Colorado, Glenwood Springs - Order not in

Posted: 2013-03-06 by    Madmeg
Complaint Rating:  0 % with 0 votes
My husband and I ordered some supplies for a bathroom remodel due to mold in December. It was to arrive February 1st. We hired a contractor and waited over a month. On Feb 1st, lowes called to say they were sorry but the order was never placed. Apparently someone put in a wrong number and failed to call the company to verify the order. They said they would place the order again immediately and try to get faster shipping at their expense (normal shipping 3 weeks). ONE WEEK LATER lowes called to get our credit card number again. We asked why. They were GETTING READY to place the order. Now it would...
Complaint comments Comments Complaint country United States, Colorado, Glenwood Springs Complaint category Plumbing Services

Lowes - Texas, Lindale Lowes - Hurt on Job

Posted: 2013-02-26 by    Bradley Creamer
Complaint Rating:  0 % with 5 votes
I started Lowes on Feb 16, 2013, which is on a Saturday. The following Friday around 30 minutes starting my shift I was unloading some paint in the isle off of a pallet. I done around 12 boxes of 4gallons of paints and I picked one up from the bottom and I picked it up right and about halfway up something pulled in my back. Now I have pulled my back before but this seemed worse. I have never claimed a injury anywhere, not out to screw the company over, I really hurt myself. I tell them and they just look at me with scared stupid look. Go to the office and tell Jeryll, and he was in shock also. So...
Complaint comments Comments Complaint country United States, Texas, Lindale Lowes Complaint category Building, Construction

Lowes - Massachusetts, Dedham - Employee

Posted: 2013-01-14 by    Sam Cambell
Complaint Rating:  0 % with 0 votes
January 13, 2013


Dear Lowe’s Corporate Office Staff,

My name is Sam Campbell, a dedicated employee since April 2005, of which I have worked as a Commercial Sales Specialist for the last six years in Dedham Store 1914. During this time I have had over 55 senior managers of which I have always had the greatest respect for them and their positions. The management focus has always been that customer service is number one. Our Dedham store gone GOLD the last three consecutive years based on the senior management survey, the Pro Services has increased budget...
Complaint comments Comments Complaint country United States, Massachusetts, Dedham Complaint category Employment, Staffing, Recruiting Agencies

Lowes - purgo install

Posted: 2013-01-10 by    Bob LaBelle
Complaint Rating:  0 % with 0 votes
purchased laminate flooring at lowes in woodhaven mi. They had a deal going on if you have the floor installed they would waive the sales tax for materials, and the install being $0.99 a sq ft. I said sounds good.They said to remove the carpet so I remove the carpet and pad for them to measure the floor . it is concrete he found a couple low spots( little ) almost a half inch.. Ok, i was thinking self-leveling compound more labor i was thinking no problem pay them more $.. 3 days later i called them to see what was up . They said they couldn't do it . I was shocked to hear that . now we are...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Lowes - Indiana - invalid rewards card

Posted: 2012-12-12 by    angelcruiser
Complaint Rating:  0 % with 0 votes
We purchased replacement door and windows from Lowes, and Lowes sent us a rewards card for our purchase. I went to use it for a small purchase recently and it was declined. The cashier said there was no balance on it. It was embarrassing as I had to leave to get money to pay for our purchase when the rewards card should have been all that was needed. I called Lowes and they said there was nothing they can do unless I go back and make another purchase and try to use the card again. If it does not go through then I must call them from the check out line to see what it wrong with the card. There is...
Complaint comments Comments Complaint country United States, Indiana Complaint category Home & Garden

Lowes - Unethical practices to increase revenue

Posted: 2012-12-02 by    sgim43
Complaint Rating:  100 % with 2 votes
Lowe's, a large credit card service (working through GE) does not allow customers to pay in advance through any type of recurring payment or automatic payment method. This is done to increase revenue. Lowes does not allow online automatic or even allow one to submit recurring payments through a bank through ebills. As they accept online payments, they have all the information needed and the capability to allow the scheduling of automatic payments but refuse to do so. This increases revenue through late fees and interest also charged on deferred-interest promotional periods. This is disgusting,...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

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