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L'Oreal International
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1.4 382 Reviews

L'Oreal International Complaints Summary

36 Resolved
346 Unresolved
Our verdict: If considering services from L'Oreal International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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L'Oreal International reviews & complaints 382

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10:16 am EST
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L'Oreal International Age Perfect

Just recently I purchased 3 tubes of the Age Perfect foundation. Nothing wrong with the foundation except I can't find the corresponding concealer. And of course I'm finding out that the line is being discontinued. Lovely (sarcasm). Too bad for me I suppose. I guess I'm going to have to research which companies disconinue products frequently. Could you be one of those companies? I'm sure your customer's would like to know so they can switch to another.

When you discontinue a product you should immediately discount it. Or, the places that sell it should have to reveal it's a discontinued product.

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7:33 am EST
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L'Oreal International Shirts and sweatshirts. Order #LWE8847

I requested to cancel this order and you refused. The order was cancelled by me minutes after ordering. This is your cancellation policy which I followed well within the time frame. Order #LWE8847 The order still has not been shipped.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Order summary

Unisex Forest Deer King Art Print Crew Neck Long Sleeve Sweatshirt × 1 Dark Grey / XL

BUY 2 GET 3RD 30% OFF (-$0.00)

$26.99

Unisex Raven Print Casual Short Sleeve T-Shirt × 1 ShortSleeve / XL

BUY 2 GET 3RD 30% OFF (-$5.99)

$19.99

$14.00

Unisex Butterfly Fox Art Abstract Print T-Shirt × 1 Green / L

BUY 2 GET 3RD 30% OFF (-$0.00)

$19.99

Subtotal

$60.98

Shipping

$8.99

Taxes

$0.00

Total

$69.97 USD

You saved $5.99

Desired outcome: Refund payment.

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2:41 pm EDT

L'Oreal International Age perfect eye cream

I purchased the Age Perfect, eye cream- creme YEUX about a month ago. I used it 2X everyday waiting to see if it would lift my eye lids a bit. The cost here in the states was $29.00 so I assumed it would be a good start in correcting my eyes. It has not! I was hoping that it would do anything in correcting my lids but sorry, nothing has changed.

Since using the cream, my eye lids get itchy. I use other lotion once the cream dries, that helps stop the itching.

Desired outcome: Either refund or forward another product that works on eye drooping.

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Is L'Oreal International legit?

Our verdict: Complaints Board's thorough examination reveals L'Oreal International as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, L'Oreal International stands out for its commitment to quality and security. Clients considering L'Oreal International should delve into its customer service record to gauge compatibility with their expectations.

L'Oreal International earns 91% level of Trustworthiness

Perfect Trust Endorsement: L'Oreal International achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for L'Oreal International. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Loreal.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for L'Oreal International have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up L'Oreal International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While L'Oreal International has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 382 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to L'Oreal International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:52 am EDT
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L'Oreal International Faulty item

Hi

I have been using L'oreal 'Volume Million Lashes' for many years, and was very happy with it. Unfortunately the last three purchases were not good. The first one, was dry. So was the second, even when opened. I did not think much of it and put it down to just bad patches. A month ago, I bought two mascaras from Tesco/ UK. To my disappointment the Volume Million Lashes was again, dry even when I inserted the brush a few times. Nothing was stuck to the brush. The other one, 'Telescopic Lift' which I was trying for the first time was very good, full and moist.

I have attached a photo of the last two purchases.

I am not sure why this is. What I know is that I will no longer buy the Volume Million Lashes again.

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4:48 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

L'Oreal International - Online purchase

To Whom It May Concern, Kiehl's which is a company owned by Loreal sells online products in Saudi Arabia through the following website: https://www.kiehls.sa/en/home I purchased a product through this website and faced the following issues: 1) The description of the product on the website does not match the description of the actual received product...

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4:26 pm EDT
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L'Oreal International L’Oréal hair products

I love your hair spray and hair putty trouble is can’t buy hair putty in Walmart or Kroger only on Amazon . And your hair spray use to be 3.97 a bottle now in Walmart 9 dollars and Kroger to why . I’m so disappointed….. I love both L’Oréal hair spray and hair putty . Could y’all make it appear again in stores and make it affordable…. Thank you Connie Garrett

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3:50 pm EDT
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L'Oreal International Hair due blonde 9.

I had two boxes last night because I knew I was gonna need them. I mixed both number nine blondes. In their places as instructed.

Putting them beside each other. They were not the same at all. I had a wrong dark brown one and threw it out a couple months ago So I didn't do my hair in a while because I didn't trust it. I didn't complain cause it may be a fluke.

Now I have these 2 ...a Dark red one beside a gold. Maybe it's the right color I don't know. I threw both of them out and I want my money back. In the bottle it looked like it was brown until I poured it out with the other one down the sink. Oh my god it was dark dark red. I'm so glad I did not put either on my head. Since I had three bad ones now. I don't trust you now. I want my money Back.

Desired outcome: Money back

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1:44 pm EDT

L'Oreal International Infallible never fail eyeliner, navy

I've used this brand liner and have never had an issue till now. When I went to apply it on my lid the tip broke, it was only slightly raised, I then needed to sharpen it after the break and it took off a good-sized chunk of liner. Also, afterward, I had the cap on the other end of the pencil and the sharpener was stuck inside the cap so now I can't put the cap back on.

Desired outcome: A replacement.Stacy Morton1614 Lefty Garcia Way, Henderson, NV [protected]@aol.com

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12:04 pm EDT

L'Oreal International Loreal preference burned scalp with scabs

Hi. The Loreal Preference Light Ash Blonde which I have used for 12 years or so burned my scalp 4 days ago. It was burning when it was on which it normally does a little bit, but this was really burning bad. I now have scabs that are coming off with some of my hair. This product was purchased at the Smith's grocery store 7-18. I can find the lot number if it was on the receipt.

Desired outcome: I don't know

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8:56 pm EDT
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L'Oreal International L'Oreal Excellence Creme 7.01

I have been dying my hair for 31 years and had used this product and colour consistently for years. I switched out to platinum for a few years and am now travelling. I decided to go back to this colour out of ease and because I trusted it. I followed the instructions to the letter. I noticed the product was getting quite dark but given that it hadn't failed me before I trusted it. I wish I hadn't. I am beyond devastated by the completely incorrect colour not to mention how my hair feels. I have no idea how that colour came from that box? I had a headshot planned for my new business, well no more. Does L'Oreal assist with colour corrections? I am a long-term customer who is beyond upset.

Desired outcome: Assistance with fixing my hair, the colour on the box is in no way representative of the colour the dye turns your hair. Essentially false advertising.

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1:26 am EDT

L'Oreal International Revitalift

I purchased the L'Oreal Paris Revitalift from Walgreens. The first time applying the cream to my face and neck is area, within minutes I experienced extreme burning sensations which resulted in my skin being irritated and peeling as if I have psoriasis or something. This product needs to be off store shelves and re-evaluated! If nothing else... A full refund including the sales tax would be appreciated!

Desired outcome: A full refund including the tax would suffice!

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Update by L'Oreal Paris Revitalift
Jun 12, 2023 2:04 am EDT

Meridian, MS is where this complaint originated and no, I no longer have the paper receipt! I would not make false accusations about anything! I only wish I would have kept using Clinique Skin Care products... Choosing to switch to L'Oreal only for a couple dollars lower and literally got burned!

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4:53 pm EDT
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L'Oreal International Máscara

I have been using your mascara for YEARS, L’Oréal voluminous, carbon black.

Can’t get it off. Has the formula changed? I don’t buy waterproof. Have to use Vaseline to get it off. Then it takes my lashes with. This last time I bought at Walmart. Usually Walgreens. Is there a difference between Walgreens and Walmart? Why such a price difference?

Why do I have to type more?

Desired outcome: Explanation and new mascara

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6:08 pm EDT

L'Oreal International wrong hair colour in box

hi i have been using loreal box 37 dye for a long time no problems i bought 2 boxes and i went to do my hair today both boxes said 37on the outside, but one box had the wrong colour in it i wasnt happy this happened on june 2 2023, the second box the bottle was black die , the bottle is usually blond , i bought them at shoppers drugmart in oshawa, i tried to answer your email but i couldnt get through,i hope this answers your questions,ty

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7:20 am EDT
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L'Oreal International Loreal Revitalift Laser cause 2nd degree burn

Purchased on 4th May 2023, applied very small amount on 6th May, next morning I get severe allergic reaction, extremely dried and horrible red rashes clot red, extremely itchy, swollen face, fluffy and extremely tired and burning eye, many sleepless nights due to burning and itchiness plus sticky collagen with skin flakes surfaced, blistering, effecting the nerve on the back of my ear, cause cramp on my lower elbow causing my hand swollen and in agony pain for several days, Xray confirmed by GP that I suffered a 2nd degree burn, today 30th May, I am still suffering rough skin and itchiness unknow when it will heal.

My injury are so horrific, and many days off work, I am unable to sleep, constantly wetting my face, and combat with the itch, I closed my cafe business for many days due to unable to work and seek treatments: -

I seek for GP twice refer for Blood Test and Xray

Remedial Massage behind the ears and neck

LED therapy every days since

Physio

Energy healing

Desired outcome: NO RESPONSE FROM LOREALSTORE MANAGER WHERE I PURCHASED THE PRODUCTS, GOT IN TOUCH WITH LOREAL AS WELL, ALSO DID NOT GET ANY RESPONSE

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3:31 pm EDT
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L'Oreal International Superior preference color I have used natural blonde #9

I have been using Superior Preference color Natural Blonde #9 for a very long time. In the last year or so, the wrong color has been put in the box, mostly a dark red color. This has happened to me 5 times. Yesterday I used what I thought was Natural Blonde, but was a light golden blonde which is definitely not a good color for me. This is also happened to a friend of mine who uses a different color. I have also read complaints that this has happened to quite a few customers. I would like to know who the manager of quality control is, and how the products are put in the box. Has there been any effort to solve this problem? Not only is this expensive, but does not look good for L'oreal. I'm hoping the company wants to fix this for it's customers.

Desired outcome: An explanation about how this could happen and what is being done about it.

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3:42 pm EDT
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L'Oreal International Online Shopping

Good evening,

I have made an order online (very big mistake from my side to trust) a long time ago. They said that it would take up to 2 weeks and I have emails proving this but after more than 3 weeks I still did not receive anything and I am unable to even track my order. I am extremly extremly upset about the service as I was not expecting this and what makes me even more upset is that I feel like my money was stolen. It was the official website of L'Oreal so it is not any random website this is why I trusted. My tracking order is [protected]. I am seriously demanding for someone to call me ASAP and tell me where my order is as I prepaid everything and it was expensive or I demand a full refund.

Thank you.

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7:41 am EST

L'Oreal International Telescoping mascara - dark brown

The brush is very difficult to reinsert into the container and snapped off completely the third time I used this product. I had purchased the product at Walgreens in Lafayette, La. In January 2023. This is my mascara of preference, but it’s always been hard to reinsert the brush. I just hoped that once you were made aware of the problem, you might update your container.

Desired outcome: Replacement or an equal value product, and hopefully a redesigned container.

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1:31 am EST
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L'Oreal International Revitalift anti-wrinkle +firming moisturizer and revitalift triple power anti-aging eye cream

I have never used any L'OREAL products before. First time ever and was rather excited in hopes of improvements to my skin. I did no other skin treatments that I normally do besides clean my face before using the Revitalift Anti-Wrinkle +Firming Moisturizer as well as the Revitalift Triple Power anti aging eye cream products. As I mentioned I was excited but after I applied my face wasn't feeling as normally after immeidately applying the moisturizer. I figured it was doing it's process. After a couple of hours my face was burning and felt swollen. I looked in the mirror and I immediately noticed red blotches to the point of looking like a rash. My under eyes looked the worse. Face swollen and irritated. I immediately washed off but still burning and agitated skin. Attached is a photo I took 30 mins after washing my face. My skin still has a burning sensation.

I was curious if any others had this reaction and found these complaints filed. I've only used one day. As I said before I purchased and tried two different LOREAL skincare products and gained rash, blotchiness, burning sensation and swelling to my face. I'm hoping tomorrow it looks and feel back to normal.
Never have I had any type of reaction to any other brand products before.
I'm really disappointed of the outcome and will definitely not be recommendating any L'ORÉAL products.

Desired outcome: Full refund on both products, an apology of some sort and compensation would be appreciated.

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12:00 pm EST

L'Oreal International BB c est magic

Purchased in Dec 22. I have just tried using this makeup base and it really irritates my skin. It’s very gritty and the colour is pale and does not adjust to your skin tone. It also does not sit well on the skin. I’ve used many bb creams by l ordeal and garnier and have never noticed this gritty consistency before. Have you changed the formula? Do you have any smoother skin perfect or creams that are smoother? If so could I have a sample please. Medium tone. I’ll have to throw this one away.

Desired outcome: New cream which is smooth and medium colour and lightweight

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5:20 pm EST
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L'Oreal International Toner caused yellowish painful pimples

I bought Toner Age perfect refreshing toner around 25th November 2022 from Clicks in Cape Town long street. after 3to 4 days started to see yellowish painful pimples. I went to back to clicks and complained they advised I discontinue using the product and should come here and complain. I didn't complain but I discontinued using it while in disbelief how could this product treat me like this where as I do use some of L'Oreal products so I just took it as a normal pimple breakout 🤦*my mistake 🙉

I didn't use it for about 3 to 4 weeks and I became fine or I was still in a healing process.

Monday I started using it again, ay now am sure it is this product🙆🙆, as I type this I have pimples which are so painful with yellowish thing inside. The pain is too much, never🙅 had so much pimples ever let alone painful pimples.😭😭😭

Desired outcome: Refund,am in pains and really need to see the doctor.Remember first time it damaged my skin while fixing that I used it again and still took out same pimples I had back then.

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L'Oreal International contacts

Phone numbers

+33 147 567 000 +1 (212) 818-1500 More phone numbers

Website

www.loreal.com

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