Lincare Holdings
reviews and complaints

As someone who has relied on the services of Pulmonary Support Service, I have had a mixed experience. While the staff has shown dedication and care in assisting with my respiratory needs, there have been instances of poor customer service and communication issues. The equipment provided has been helpful, but there have been delays in addressing maintenance and service requests. Overall, Pulmonary Support Service has the potential to provide excellent care, but improvements in responsiveness and efficiency are needed to enhance the overall customer experience.

I STAND BY MY RATING. THE PEOPLE AT LINCARE AND DEFINATELY TAKE CARE OF ME. ALWAYS GIVE ME EXCELLANT CUSTOMER SERVICE. LOVE THEM.

Melissa was very personable, kind, and very informative. This was actually my second visit with her. She made sure that I fully understood everything.

My mother's Ovarian Cancer came back for the 4th time in the form/symptom of Plural Effusion(fluid in the lungs kinda) which droped her oxygen levels to the low 80's. We were referred to Lincare of Pueblo CO, for my mother's O2 needs. Lincare has been very helpful and accommodating, in fact the service thus far has been exemplary.

I want to say that Kristie from the Bradenton Lincare was wonderful! Very nice happy person to meet. She helped me with my cpap machine and supplies. The not so nice experience was with the girls in the front office that answer the calls... they aren't very nice talking to you, treated me like i'm bothering them. Anyway thank you Kristie for your service.

I'm on oxygen nights only so I didn't think I could travel without spending a lot of money on those portibile oxygen machine.lin care ask where I was going, I told them North Dakota. They ask for the dates and they would have one delivered there for my stay. They go the extra mile for you. Thanks Lin care of Spokane Washington. And Grand forks North Dakota.

I have been on the phone with lincare 3 times in 8 days just to get cannulas and a water catcher. Each time ive been toold ill make sure they are sent out today! Nothing yet! But after doing a little research, ive realized just how many of us here have respetory problems! Its a VAST AMOUNT. So my apologies from my heart to mr Steve and Mrs Cindy for all these negative remarks i have read. They are very respectful and kind. I cant imagine how they deal with the case load they carry. God bless all of you that work there. The other two oxygen companies get the same bad reviews. Im sorry yall get so much crap. I need my supplies but i understand yall cant possibly keep up with all who need you. Ill wait my turn even if i have to stay home and clean my canulas until you get to me. Much love for what yall do..

Yes; treat others as you would want to be treated. I have been a patient of Lincare for over a year, and with everything I have needed, no issues. My needs? We travel some. Several times during the time I have done business with Lincare. We live in Punta Gorda, FL (Lincare at Port Charlotte is the office I work with). They made arrangements to have a console to our hotel in Indianapolis; the same in Edwardsburg, MI; also to our hotel in South Bend, IN. No issues what so ever. I was put on oxygen 24/7 and the "route guy"(Aaron) is spot on in the delivery of the cylinders. Not one single issue! I was given a script for a portable oxygen concentrator. Took much longer that it should have (much longer). I really think it was because Rhia didn't want to "be negative" in regard to my pulmonary physician, but she did tell me it was the nurse at my physician's office. I did not find this out for quite some time. When I called the nurse, and she finally sent the "CORRECT" form to Lincare; Dave, the manager at Lincare had my p o c delivered by Aaron in TWO days. That is customer service at its best.

I am very disappointed with the Lincare call about setting up the unit. I was told I could do it on the computer when this was all set up. I informed them I didn't want to do it on the computer and computer only. That was agreed to. When the gentleman called he said I couldn't do it that way. He said I had to use the microphone on my Phone and the camera on my PC. Since this is not what I was told I canceled the appointment.

When I called in the next day to report it the gentleman reported I refused to record my voice. This was not correct, I refused to do it on my phone. The agent I was speaking to went on to inform me I was never told I could do it on the computer even though she was never even on the original calls to start with. I was told they contacted my local Lincare center to call me which they did. I was informed it would be another 2 weeks until they could see me.

It is no wonder this company only get one start from their reviews. It seems that once the product is out the door all customer care stops.

Yesterday my Mom informed me that the cushion/mouthpiece on her CPAP had a breach in it. The equipment wasn't getting a satisfactory seal and functioning properly. After inquiring around we were told to try Lincare.

With that, we drove to the location, formerly a bowling alley, on Copeland Avenue. Upon entering, the clerk was on the phone, so while Mom got seated I used the bathroom. Finishing in the lavatory I noticed an opening labeled "exit" that led to what appeared to be another section of the store. Where employees at desks much like the woman on the phone were sitting. I told Mom, "I'm going to see if anyone over here can help."

Apparently this was a breach in protocol, as the woman at the desk abruptly shot up her hand. When the clerk's fist reached its zenith, she literally snapped her fingers (I kid you not,) looked back at me and said, "Oh no you come back over here and sit down," pointing at a chair with her rigid outstretched index finger. "I'll be with you when I'm done on the phone," then growled something about patient confidentiality records in that section of the store. Ok this outburst, while way overly mellow dramatic, seemed understandable. That said, I didn't comprehend why there wouldn't be a door or at least a sign stating, "do not not walk past this point." Furthermore why was it labeled "exit?"

None the less, I appologized and sat in my assigned seat location, not wanting to cause a scene, knowing that Mom needed her replacement parts for her CPAP machine.

Hanging up the receiver, the receptionist asked my Mom, "Now," *sigh... long pause*, "what can I do for you?"

Mom, being seventy two years old, suffering from hyper tension, and a lack of sleep slowly got up, walked to the desk and began telling the representative the issue at hand. In mid sentence the lady barked out, "Name?"

Mom told her.

"Address?"

Mom told her.

"Well I don't have you in the system. Do you have an appointment?"

Again Mom tried to patiently explain after just being abruptly interupted, that she'd moved into the area in April, that it has taken eight months for her to get into the sleep center, but that she had an appointment this upcoming Friday. Mom simply just needed to purchase a replacement cushion.

"Oh well I can't just give you a replacement cushion."

Of course we understood this blatant reality and didn't expect anyone to give us anything. "I'll need a prescription from your Doctor in order to file this with Medicare." Again more boilerplate language that everyone understood. Yet, Mom offered the number of her previous supplier for the prescription. At which time the receptionist claimed she couldn't call this number due to the fact that someone on the other end could forge fraudulent CPAP prescriptions. Yeah, like that's a major threat to the healthcare system!

At that point I said, "She (Mom) has an appointment on Friday. We want to pay cash for a new cushion."

Mom is beyond frustrated now, worried, and almost at the point of tears.

"Well in that case you'll have to go back home get the CPAP machine. It must be thoroughly inspected and checked for calibration in order to make sure it is in proper working order. Besides I don't have an available opening until Wednesday." I found that odd, as we were the only two people in the building that were not employed by Lincare, and only Mom required help. Really booked up until Wednesday, I thought.

Side note here, my Mom NEEDS her CPAP machine. I can noticeably tell the difference in her behavior when the aperatus is not functioning correctly. Mom's cushion (mouthpiece) had developed a tear, Mom knew exactly what she needed in order to get through till her appointment with Gunderson this upcoming Friday. This item is not a convenience in her life that she can go without for days. People with sleep apnea can and will die without treatment, it's just that simple.

Anyway, at this point sensing my Mom's fear and frustration, and that this "customer service representative" was getting some twisted sense of satisfaction from her growing discomfort; I placed my hand on my Mother's shoulder and said, "Come on Mom let's go, this isn't that big of a deal there's someplace else in town where we can find your cushion."

The clerk, seeing that her game was up then started in on another litany of rules regulations, and state laws when I calmly looked her in the eyes and said, "thank you this conversation is over." Mom so flustered at this point had left her cane and purse by the chair, I walked back over and retrieved her belongings.

Out in the car, Mom was a basket case. Worried about not being able to sleep, Medicare bottlenecks, and that she couldn't go days without her CPAP. It's difficult seeing a loved one go through this kind of unnecessary stress for absolutely no reason whatsoever.

"Mom just take a deep breath. That lady was simply trying to jerk your chain. We'll figure this out, Lincare isn't the only show in town."

Well you know what? Low and behold, I was right. Gotta love the information age as we soon discovered another local retailer who in fact sells and distributes CPAP supplies. Oh my gosh, what a night and day difference, the representative there assured us that yes we'd have to pay for the mouthpiece out of pocket (a mere thirty dollars) but instructed us as to how we could have it reimbursed through Medicare in the future. With that, we were in and out of the facility within 15 minutes of arrival.

I'm not one of those people who rates others online, and the only reason I gave one star to Lincare is because there is no little poop simple I could click for total failure. Yes after sleeping on yesterday's episode, and wondering what other senior citizens might have to endure with the front door Nazi at Lincare on Copeland Avenue, I really felt the need to take a couple of hours to compose my takeaway on yesterday's social transaction. For if I were the business owner this is not the face that I would want to be greeting customers and potential clients.

I'd like to offer eight pointers. Let's call them basic social norms used or not used throughout society at large that may be of future benefit to your business model.

1.) Post any areas with signs and or doors where customers are forbidden entrance not with an exit symbol.

2.) If a customer sees other employees who aren't busy in the forbidden zone and unintentionally walks into that DMZ, kindly say "Sir customers aren't allowed back there. I'm sorry we should have locked doors and posted signs due to the fact that customers confidential medical records are kept in that restricted area. If you'll kindly sit down I'll be with you momentarily."

3.) The snapping of fingers and forcefully pointing for fellow human beings to sit in chairs like dog's is unnecessary. Customers are not animals, they can be spoken to calmly without malice. Just because you love a mellow dramatic soap opera doesn't mean that everyone else does as well.

4.) Instead of saying, "Now what can I do for you." It might be advantageous to realize that your wages are being payed by the customers financial transactions. Once you come to this basic realization you will begin to conclude that in fact, it is actually them doing for you, paying your wages for a service you are supposed to provide.

So, another approach might go as follows, *smile"Hi how are you today? How may I help you? Or maybe even, "Hello, sorry to have had you waiting. How can I be of service?"

5.) Do not intentionally pick on and fluster a compromised old woman in front of her son. It takes a special kind of sadistic to belittle a parent in front of their Son or Daughter, or vice versa. Super NOT cool and weird.

6.) Scheduling. Ok so it's the middle of the afternoon, there is one customer in the building, and employees outnumber customers 3 to 1. Try to figure out how in the world you can possibly fit one old woman with a health issue in immediately. Telling her you don't have an available appointment until Wednesday is simply an insult to her intelligence, and a lack of ingenuity on your part.

7.) Now this kinda dove tails off of 6, but actually try and help the customer. The whole scale of economy under the ideals of free market capitalism depends on the customer spending money within the confines of your employers facility. If the purchase is made with ease and comfort, believe it or not, but there may even be a repeat chance at other future business transactions.

8.) Finally, maybe think about a refresher course on Dale Carnegie's How to Win Friends and Influence People. It's a great read on how to be a nice human. Or consider a change of occupation, perhaps becoming a bouncer at a biker bar run by the Hell's Angel or a corrections officer at the intake department of the local state run prison system could lead to an advancement within your career.

In closing Mom or I will never go back to Lincare again, quoting Mom, "In my lifetime I think she was one of the most abrasive and rude customer service individuals that I have EVER run across." We will spread the message loud and clear as to how we were treated at this establishment.

"new unit" brought back to me after being out for repairs foir 5 months. This unit worked worse than the unit I sent in for repair. More tech default, low o2 concentration, etc. It also is not producing as much o2 as my previous machine. I know this because I have a simply go mini given to me by someone who has passed and I have at least 3 points better on oximeter when I use it. This has been an ongoing thing. There is now way this was a new unit and if it is not giving the correct o2 levels this can be dangerous.

My mother-in-law was in rehab for a FX Hip. Her walker was ordered through Lincare a week before she was discharged. She was discharged on 10/12/2023. She has not received her walker. I called on the day of discharged and inquired about the walker. I called the main number, was informed that her claim was out of West Springfield Ma. I called that number [protected]. I was informed that day that she didn't have a claim initially. Then they found her claim, it was on a desk of someone that no longer worked there and it would have to be processed. We have not heard back or received the walker. I attempted to call today, no one answered the called was transferred to hold. No one ever came on the call for almost 9 minutes. This is for someone that is 85 years old. Would she ever receive her walker. This is very poor service.

Lincare has been billing my insurance for a cpap machine for years and it has been payed for now they have been charging rental on a machine that is no longer owed on they say I owe over $4500 and have turned it to collections with Berman and. Rabin and I have been sent a letter threatening collections I have all my records from insurance saying the machine is paid and they bill for services not received I am about to go nuts because you can’t get anybody to answer you on the phone and I don’t want a judgment for something I don’t owe and feel like I’m being scammed

I am 81 yrs old and on a fixed income. In June I received an invoice from your company with amounts you say I owe. The invoice dated amounts I owed going back 6 yrs. I called and talked to Janesa and ask why I have never rec'd an invoice until now. As on the invoice it said I did not have a past due balance of any type which shows me I was never billed in 6 yrs. I have all my medical invoices past 2018. I looked thru my files and know I never had an invoice from you during this period. [protected]. There is a state law in Ohio called surprise medical billing. Medical bills must be billed within twelve months of date of service. I feel your company is being unfair sending me an invoice that states charges going back 6 yrs. My insurance company also has never heard of someone receiving an invoice dated back 6 yrs. I feel the invoice sent to me is ffraud, waste or abuse.

Out of the blue I received an invoice BBN1KBKL from Lincare in the amount of $856.39. I have never received any type of invoice from them stating I owed any money and the invoice is dated from 03-06-2018 to 03-17-2023. I am on a fixed income and this is very unfair as it looks like all of a sudden they realized their mistake of never billing me so they hurriedly sent me this invoice. It even shows on the invoice I did not have a past due balance. I called the number on the invoice and spoke with Jannessa who said I had to pay all these past years. I explained I have never received an invoice saying I owed anything. She thought I had received them and threw them away. I was an office manager of a construction company for 35 years and I know not to throw invoices away. I feel this is an unfair billing and I should only have to pay what charge Lincare states for 2023. Please respond to [protected]@gmail.com

I have set up auto pay for my account, but I am receiving a past due notice. This happened about two years ago and it was a paperwork error on your end and your billing department corrected it. I tried to call on the 3001 and a 3002 number and they no longer offer an option for a live person.

Additionally, I spoke with someone about 2 or 3 months ago and suspended shipment of equipment for my CPAP. I was current at the time, so should have no bill due in any case.

David Morinello [protected]

[protected]

I have attempted to contact Lincare multiple times over the phone. No one answers the phone to get information regarding accounts. I went directly to the Madison Indiana office and walked in asking for a complete audit report of my account and why there were charges to my credit card after I revoked their automatic authorization. I was told they could not help me but their manager would call me. I have received no phone call from anyone. The charges stand at 7/10/23 $53.52, 6/8/23 $11.49, 5/8/23 $286.35.

I have an HDHP plan and Lincare forgot to start billing me again in January 2023. I called in March to ask why I wasn't getting billed and I was told at that time that insurance was paying 100% and I had nothing to worry about.

I received a letter this past weekend indicating they've now tried to reach me several times and my account is now over 60 days due with Lincare expecting me to pay them the entirety of 2023 so far in one lump sum.

I have also checked my Daily Digest records through the USPS and was not able to find any letter scans of any contact from Lincare in writing for the entirety of 2023. I take offense to their letter opener stating "As you may realize, we have previously written to you concerning the above past-due situation". This is a blatant lie.

Poor billing and customer service practices should not be rewarded with full payment, especially when the customer tried to prevent this from happening and Lincare was still so inept that it still failed to bill properly and timely.

I've had consistent issues with this company when the authorization for my insurance lapses. On May 27, 2023, I called the company because I received a message that I was eligible to order. On that date, I found out that my April order had been canceled. I immediately knew that was because my insurance authorization ended. I asked why I hadn't been contacted to advise me that my order was canceled, and I was told "We don't do that." This is a lose/ lose situation. Lincare loses the sale, and I have to pay for my equipment out of pocket. I called my doctor to resolve the issue, and I thought it had been on the doctor's end. I called again on May 30, 2023, and I received no resolution. On June 2, I called multiple times, and I was finally put through to somebody, possibly in the billing department, who promised me that she would take charge. She advised me that she would put the order in, wait a week to see the results, and she would call me back after one week to advise me that she did it. I waited until June 15 to follow up as I had not received a call back. The person said, "It's been a while since we talked" when she realized who I was. She told me she would call me back that day, which she did, providing no real answers other than that they were still trying to get authorization from my insurance. She left a message promising that she would call me back the next business day, which was June 16. She did not. I also sent emails to [protected]@lincare,com, which was a contact derived from the company website on May 30 and on June 2 (two separate emails). None were responded to.

The complaint form requires information that I, as a customer, did not have, which included the name of the local office and my customer number. Lincare never provided me my customer number until June 2.

I recently got a new CPAP machine. I have not had contact on ordering supplies so I have tried to reach my local Lincare office at Felton Delaware. I have been on hold for over 35 minutes. I then tried calling the Lincare Headquarters in Florida. I kept getting “offers” to get Medicare Co-pay lowering, medical equipment, home insurance. I finally hung up. This is not the Lincare I used to use. Terrible service!

We did not find results for: I have been thru a lot this year. I had to make emergency trip to Ohio as my brother was very ill in hospital. After being there for 3 weeks I was about to fly home and as was walking down steps fell and broke my ankle in 2 places and ended up in hospital for two weeks and nursing home for 4 weeks. Before I could get flight back home my brother passed. In the process my Imogene 3 portable oxygen stopped holding a charged. I called the Lincare office in Green Oh [protected]/ Was brought a unit Caire and told was only temporary. Well, I do not like it and it does not work as well as Imogene 3 I had before. Office in Opelika told me it is my permanent machine. Also not understanding how I am supposed to use this unit with only one battery that only last maybe 3 hours. If I go anywhere, I have to charge in car and then barely have enough for Dr. Appointment before low. Yes I charge on way wherever I go. I have called Lincare corporate and was told someone would be contacting me. That was over 3 weeks agao and have not recieved a call or new machine. I have been a Lincare customer for over 10 years and have never had these problems. The office in Opelika has always taken good care of my oxygen needs. I do not want to leave Lincare because they handle my travel needs in past. But If cannot get what I need will be looking into new company. Also I was told can only get one battery and my insurance says that is not true. Belinda Clark [protected] 1/22/1951.

Since retiring from the military I changed healthcare and no longer receive or use CPAP supplies from Optigen also known as Lincare. I turned in this equipment 9/1/2022 and the company continues to bill both my insurance and myself for equipment no longer in possession. I have reported insurance fraud with my medical coverage provider and opened a BBB claim that has went unanswered to date. When contacting the Optigen/Lincare I’m frequently bounced around departments from billing to supply and one customer service agent to another as the agents behave clueless in an attempt to collect fraudulent funds from a permanent disable veteran to continue to monetize their business. I sincerely hope that the insurance providers will seize to use Optigen/Lincare as one the approved CPAP suppliers and they do not have the best interest of Veterans in mind. All customer service agents I have spoken to since 9/1/2022 have fabricated actions they took on my account, to include returning equipment, refund for overpayment and continue to bill for supplies today 5/18/2022 9 months after equipment was turned in. This has been a frustrating experience as they send letters of past due amounts for unauthorized equipment.

Lincare has been billing me incorrectly and threatening to send my account to an agency for payment. I have contacted the company MANY times (monthly). Each time I have been told it will be corrected and someone will verify the correction and it NEVER HAPPENS.

Reaching anyone at the company has been an absolute nightmare. They transfer several times, place me on extensive hold times and never have an answer or respond to written complaints.

The other issue is their customer service calls for renewed supplies. Sometimes there is an automated call that places several calls every day. Other times individuals call several times each day. It is extremely annoying and never produces a good result. The left hand there does not know what the right hand is doing. It is one of the worst mismanaged companies I have ever dealt with.

Cust ID [protected]

Total $15.31

Overdue: 105 days

Phone number referenced on the bill: [protected]

Customer Pay Department last notice 4/24/23 #44 60 21