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I ordered my lens on September 7th, and emailed them my RX. I will not receive them until October 7th I just found out. They were not shipped out until Sept. 29th, claiming they were on back order. I ordered my husbands lens through lensdiscounters.com and had his in 8 days from the day of order....

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On 5/16 I ordered lenses. On 5/21/08 I called them and canceled the order. It did show as canceled. On 5/29/08 I recd an email telling me the order was hipped. I was charged $255.51 for the lenses and 2 overdraft fees of $35.00 each because themoney wasn't in there. I've been going...

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I had a very similar experience as the other complaints. First my order was canceled without being informed as there was a typo in the prescription numbers. I only discovered it was canceled after logging in to check on the status. My doctor’s office called lens.com to clarify the issue...

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On June 12 I placed an order with them. At some point I called them to ask how long it has to process (it had already been a week!) and they told me it would ship the next day. I forgot about it and then I received an email from them on JUNE 25 stating that they were unable to get authorization...

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I fowarded this complaint to Lens.com and the Better Business Bureau on 2/4/ 09:
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Attn: Lens.com - Jennifer Cole
Director of Customer Satisfaction:

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I am having the the most difficult time in obtaining my contact lenses. I paid a Fed-ex charge twice. First it took a week to receive them, the wrong prescription. I had to pay a Fed-ex price again and am now waiting over another week and they so far are unable to give me a tracking number or...

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I ordered contact lenses and paid a premium so they would be delivered quicker. That was a month ago - they have still not arrived and there has been no response to the 3 emails I have sent them. I finally phoned to find out what was happening with my order. The very abrupt sales rep was unhelpful...

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I recently purchased 2 boxes of reading contacts at a price of 41 dollars. When they arrived I opened the box and put one in and it burned and hurt my eye. I went through three contacts in the box. I contacted lens.com to let them know that one of the boxes had damaged lenses. They said well...

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My lenses are missing en-route for 2 weeks now and no one seems to be able to tell me what happened to it or send a replacement order. I called customer service twice and all they can tell me is that the order has been shipped and they need to contact my local post office to see what happen....

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I had a experience where Lens.com had to order the contacts from the manufacturer and took forever to send them.

On August 10th, 2009, I placed an order with Lens.com and chose the standard shipping, expecting it to arrive within five to seven days.

The next day...