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I placed my order through the internet on June 11, 06, I faxed the Rx to their 1-877 number the next day. Two days later I called them wanted to make sure my Rx had been taken care of and the order was being processed. I was told by the rep that the lenses that I order was in back order status...

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On 5/16 I ordered lenses. On 5/21/08 I called them and canceled the order. It did show as canceled. On 5/29/08 I recd an email telling me the order was hipped. I was charged $255.51 for the lenses and 2 overdraft fees of $35.00 each because themoney wasn't in there. I've been going...

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My lenses are missing en-route for 2 weeks now and no one seems to be able to tell me what happened to it or send a replacement order. I called customer service twice and all they can tell me is that the order has been shipped and they need to contact my local post office to see what happen....

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I had a very similar experience as the other complaints. First my order was canceled without being informed as there was a typo in the prescription numbers. I only discovered it was canceled after logging in to check on the status. My doctor’s office called lens.com to clarify the issue...

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When placing order for contact lenses, I was not advised that the Contact lenses are "back ordered". 14 days since ordered and I'm still waiting for the product. I'm told the lenses will be shipped in another 5 - 7 days....

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On June 12 I placed an order with them. At some point I called them to ask how long it has to process (it had already been a week!) and they told me it would ship the next day. I forgot about it and then I received an email from them on JUNE 25 stating that they were unable to get authorization...

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I just purchased some contact lenses from lens.com. I seldom check the totals on online purchases because the computer does no make a mistake when adding up line items. As I was checking on my order, I noticed that this computer did make a mistake of $10.40 in their favor. When I called customer...

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This was a great experience. I had some problems reading my prescription but I called the customer service and was connected to a live human instantly! The customer service rep (Karen) was very friendly and knowledgeable she answered all of my questions and helped me placed my order. I also...

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On 11/17/2007, I ordered Toric lenses from LENS.COM - their website states great customer service. In MID DECEMBER, I called because I had not received the contacts or any e-mail or information on the status of my order. When I called, I was told that the Toric lenses take longer - understandable...

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I recently purchased 2 boxes of reading contacts at a price of 41 dollars. When they arrived I opened the box and put one in and it burned and hurt my eye. I went through three contacts in the box. I contacted lens.com to let them know that one of the boxes had damaged lenses. They said well...