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LeapFrog Enterprises
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2.3 22 Reviews

LeapFrog Enterprises Complaints Summary

7 Resolved
15 Unresolved
Our verdict: Engaging with LeapFrog Enterprises, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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LeapFrog Enterprises reviews & complaints 22

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J
3:09 am EST

LeapFrog Enterprises my pal scout puppy dog

As a new mum I thought I could rely on leapfrog as it's well known!
For my baby's (8month) main Christmas present we thought this would be amazing! A little puppy that can be his friend and help him learn! It also says his name! WOW!
Well how wrong was we!
Finally got around to Trying To set this up and even though you type his name in it still says it doesn't understand it! My son's name is Reggie no exactly hard! I even tried typing Reg and still didn't understand!
It also didn't fit my phone connection.
So now I'm stuck with this "best education" toy that my son can not get full use from.
I'm a first time mum with very little income and tried to buy him the best I could by selecting leap frog! I can assure I will never purchase this brand again!
Considering I emailed to explain we'll iver a month ago and still have no reply.
I'm utterly disgusted and disappointed.

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10:31 am EST

LeapFrog Enterprises leapfrog epic tablet

My son's leap frog epic will not turn on or charge. I followed the directions given to me online on troubleshooting it and it still doesn't power on or charge. I contacted customer support and they suggested to replace the power cord after telling them it's not the power cord that's defected its the tablet because I tried the power cord on my cell phone and it charges me phone just fine. I even tried using the USB cord that came with the tablet and plugged it up to my computer and the tablet still doesn't charge. I explained this to them several times and they still suggested to replace the power cord. This is the worst customer service. ever. I will never buy another Leap Frog product again.

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2:04 pm EST

LeapFrog Enterprises LeapPad Ultra

My daughter turned her tablet on recently and it looked like ink had spilled under the screen. The leap pad cost over $100. It's not a cheap device and I don't want to treat it like trash if it can still be used.

I contacted customer service by email and they are not helpful at all. You made a product for kids that can not be fixed if it is broken. That makes absolutely no sense. I need my device replaced or at the very least to be directed in the direction of getting the screen fixed.

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Is LeapFrog Enterprises legit?

Our verdict: Complaints Board's thorough examination reveals LeapFrog Enterprises as a legitimate entity with notable strengths. Despite a 31% resolution rate on customer complaints, which invites a closer look, LeapFrog Enterprises stands out for its commitment to quality and security. Clients considering LeapFrog Enterprises should delve into its customer service record to gauge compatibility with their expectations.

LeapFrog Enterprises earns 96% level of Trustworthiness

Perfect Trust Endorsement: LeapFrog Enterprises achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for LeapFrog Enterprises. The company provides a physical address, 18 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Leapfrog.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Leapfrog.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Leapfrog.com you are considering visiting, which is associated with LeapFrog Enterprises, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with LeapFrog Enterprises is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

LeapFrog Enterprises website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with LeapFrog Enterprises's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 31% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to LeapFrog Enterprises. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:37 pm EST

LeapFrog Enterprises leapfrog epic edition tablet

Good morning,
I would like to file a complaint, and to hopefully get it resolved. My son's tablet of less than a year, does not work. The charging port is completely loose, making charging the tablet impossible, and somewhat harmful to even consider plugging it in. I would like to add that my son is only two, so I was the one in charge of charging his tablet when it was low on battery. I have been searching online to see if this was a common problem with this particular tablet, and to surprise, I found out it was. I would like to request a return or repair, free of charge being that it was a manufacture issue.

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10:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LeapFrog Enterprises leappad platinum

Hi,

I cant not believe this hasn't yet to been resolved. Below email sent to ceo. No response. I think we should be given a preplacement. When I call the canadian customer service i'm definitely not speaking to a canadian and they do not understand what I require. I'm so upset these pads are not cheap neither the games. What is sad is my daughter cant use it. A part of me feels I should of bought the vtech pad instead.

Leappad platinum
From:
Charlee
To:
Jbarbour
Date:
Mon, oct 23, 2017 4:34 pm
Dear john barbour,

Please see if you can look into this.

I've had a problem with my daughters leappad for over 6 months now. 

I feel as though I haven't been given the best help that leappad company could give and I think it's not fair that i'm having to take off time to email head office in hope that this gets dealt with to a quality standard that leappad company has portrayed.

At first I believed the stylus was the reason why her leappad wasn't responding. So I contacted leapfrog and they kindly sent out another stylus. We then realise that wasn't the case but it took me some time to ring leappad again.

I called several times to leappad, they advised me that if a part of the screen was working then it was the apps that were the issue. So they took off the two apps and told me that they will provide me with two apps of my choice and look into the two that I purchased.
So they didn't reply back with the outcome so I called and they advised me that there was nothing wrong with the apps. So I asked if there is nothing wrong with the apps then it must be the screen and they said no. I was very upset as she has just started jk school and I love the doodlebug writing app. So they basically left me without a satisfactory outcome.

So I gave up until now. We changed our wifi password and so now my daughter is unable to connect to leapsearch because everything thing requires a password that we are unable to put in because 1, 4, 9 when press doesnt even respond.
I couldn't get into the parent section to change her usage time either as there is a lock on it. So I can not regulate her time on it either. I then realized that the information that leappad provided me was incorrect. I also find it very challenging speaking to the customer service because I feel they do not understand

Sincerely,

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S
9:19 am EDT

LeapFrog Enterprises leapfrog table

Hello, I am writing to file a complaint in regards to my son's LeapPad Ultra Tablet. We purchased this in December of 2015 or January of 2016. The screen became non-responsive in one very small part of the screen. This appeared to be a calibration issue, similar to what I experienced with older leap pads that we have from our other children. After spending a full day in June trouble shooting the problem, per instructions on the LeapFrog website, I attempted to reset it (appears there is no way to recalibrate the Ultra screen). Unfortunately, the drop down menu on the screen that has to be completed to progress through the reset occurs in the same spot that is non-responsive in the screen. So now, my sons LeapPad is stuck in the reset screen and unusable. Had I not attempted to reset it per website instructions, he would still have a working, albeit not perfect, tablet. I called customer service and spend quite some time trying to explain it to the representative. It was very hard to communicate with her and in the end she said it was un-repairable and out of warranty but should could offer me some free apps. I was very disappointed in this. I thought the screen would need replacing (although there are not visable defects) or that it could be sent in for repair. And, I will admit that I was a bit angry at being offered apps when I don't even have a usable device.

The device is 1.5 years old with mild-moderate use. Had it lasted longer or we used it more or damaged it in some way I would understand. But neither of those cases apply. So in the end I (as well as my son) am disappointed and will not be purchasing another LeapFrog tablet.

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K
10:56 am EDT

LeapFrog Enterprises Leap tv games and tag pen

first of all ive never had a problem with leap frog and love their products, thats why im so disappointed with customer service and support. i purchased the tag pen with a dozen books, flash cards and kindergarten activites.my computers usb wont read the tag pen so all the books and stuff are worthless, the games for the leap tv keep crashing right after they start. i called support and that did nothing, i was told the pen was discontinued so there was nothing they could do and the trouble shooting was not working, i tried everything. i bought the leap tv, an extra controller and 5 games so disappointed. i just want to send everything back, nothing works and the trouble shooting for the tv was so difficult for me and didnt work. when i called customer service i couldnt understand the lady i was talking to and was told there was nothing i could do but take it back to the store, well i bought it on zulily, they dont take stuff back. when i told her i was just fusterated with the defective toys and that ive spent hundreds of dollars on leap frog products, that meant nothing. when i asked to speak to someone higher up i was told they was noone and no corporate office to register my complaint, i was told to write a letter but i couldnt understand her while she was giving me the address. i will never purchase a leap frog product ever again, im appalled at how you dont back up your products and how you treat a valued customer. i would send a picture of all the leap frog products we have, but i dont know how. im horrible with technology, it gives me anxiety, thats why i bought kid stuff thinking it would be easier...boy was i wrong. now im stuck with all this stuff that doesnt work, the leap tv makes my kids cry because the games reset 5 minutes into it and i have no idea what to do. my 4 year old is the most upset because the leap tv, tag pen and all the accessories were his birthday present september 1 and he cant play with anything, we just look at it all and think what a horrible waste of money. im a single mom struggling and it took me forever to save up that money, i watched for sales and everything i was so excited about these products. i guess i could sell everything but thats a horrible thing to give a child a gift that doesnt work.

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1:31 pm EST

LeapFrog Enterprises My Pal Scout

I have been trying unsuccessfully to get a My Pal Scout either repaired or replaced as it came out of the package at Christmas not working. We thought it was simply the battery but it is not. Leapfrog won't help us because we do not have a receipt. We don't because it was a gift. I have tried several different ways of contacting this company and each way is a different and equally frustrating road block. I will never buy another LeapFrog Product ever again and I will make my voice heard among my friends.

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10:29 am EST
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LeapFrog Enterprises Connect is awful

LeapFrog is the worst company to buy kids electronic toys. There website Connect is nothing but problems, updates never work and computer crashes constantly during the process. This company seriously needs to start from the ground up to redesign their website Connect until that happens we will never buy another electronic toy from them and our friends are doing the same.

Very Frustrated!

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12:50 pm EST
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LeapFrog Enterprises Crappy Customer Service

I had order a christmas gift for my daughter on black friday. I entered a typo in my address and the product was sent back to them. I asked if they could send back they said yes. Then 2 weeks later i called to see where my order was and it was returned to them and stated they can NOT resend and that i would have to reorder at price listed and not the price i originally ordered. They then stated they will refund my money 7-10days from recieving back my order. they recieved back on 12/17/13 and today is 1/8/14 and i still have not recieved my refund. The customer service is horrible! I will never buy from them dirtectly and would never buy LeapFrog products again except that they are so educational. I will never recomend anyone order online from their website...

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4:16 pm EST
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LeapFrog Enterprises Will not give refund

I spent 2 hrs half of which was on the phone trying to download my purchased apps to daughters leap pad 2. I done everything rep said numerous times until extremely aggiverated! I finally asked to just have removed and for refund to my card. I was told to hold, he came back and wanted me to try for tenth time, I said no I want my money back! He said we can't do refunds on apps. I asked to speak to a manager or higher up he refused me! I paid for apps I will never receive this is bad costumer service. I will never purchase a Leapfrog product again I have also shared my prob with all family and friends.

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5:41 pm EST
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LeapFrog Enterprises Customer Service

Don't ever buy at Leapfrog online store!

Leapfrog online store is the worst customer service I have ever experienced! Don't ever deal with them again!

I used a coupon during my order, which worked fine all the way through. It gave me the discount I should get---Ok, so I placed the order. Seconds later, I received a confirmation email, the discount wasn't not there! Nowhere shows my coupon. I called them right away, and talked to various people, the answer is "no, we can't cancel the order, we can't change it...blah blah." The only option is wait to receive the order, ask for an RMA number, and send it back--and pay the return shipping on my own.

As a good customer as I always have been, I did exactly that. I waited for the items, called for RMA#, and shipped them back---paid $12 for return shipping. Then nothing happened. No refund, no credit. I asked them again, the answer is they have no record of receiving my items. I mailed with delivery confirmation, it was delivered two weeks ago! I am furious! Not only I lost how much I paid for the items, and return shipping, but all these time and frustration dealing with their notorious and shameless customer service. I will never, ever use any leapfrog products, and tell everybody I know to do the same.

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5:52 pm EST
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LeapFrog Enterprises website order issue

Warning: www.leapfrog.com is not reliable. I signed up for a new account and was told an account with my email already existed. I then proceeded to login successfully with the same account and the password I created. This was a sign of things to come... I placed an order Sunday night and received the message "Thank you for your order" Click here to continue shopping. After not receiving email confirmation of the order I called today (45 min hold reps with accents) to find out what happened. The order did not go through. Prices went up since Sunday and they would not honor. Mary told me there was nothing she could do and there was no Manager higher than her to speak to. Was told they "would all tell me the same thing anyway". I was told that I should have sent an email to them after 1 hr of not receiving a confirmation email guessing there might be a problem. This information is not posted on their website. So since I am OOL, and this info is not posted publically, please be aware that YOU SHOULD EMAIL SUPPORT IF YOU DO NOT RECEIVE ORDER CONFIRMATION EMAIL WITHIN ONE HOUR OF ORDERING. Judging from the attitude I experienced it won't help, but that's all I have to go by. Good Luck... Thanks for nothing LF... I see others are not happy either.

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1:47 pm EDT
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LeapFrog Enterprises did not receive

I purchased comcast services through Leapfrog because they offered $300 in rebates if we purchased all 3 comcast services (internet, phone and cable tv) back in Nov. or Dec. 2009. We have never received any of those rebates from Leapfrog and Comcast has been unable or unwilling to followup with Leapfrog on our behalf. Now, Comcast is saying they have no record of who signed us up.

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12:36 pm EST
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LeapFrog Enterprises Horrible service

Their sales staff were horrible. I was very impressed with this company's website as well as their staff.

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9:59 am EST

LeapFrog Enterprises poor customer service

Within an hour of placing an online order with Leapfrog I realized my son had already purchased one of the 5 items I had ordered. I called to cancel the one item and was told that because the order was in process I could not change my order even though it had not been shipped. The supervisor I spoke with at Leapfrog is Reha employee number 942. She said because the order was in process it could NOT be changed and I would have to wait to receive the item, get an RMA # then ship the item back. This is very poor customer relations. I have never had an online so unwilling to work with me on ANYTHING! CONSUMER BEWARE OF LEAPFROG online orders!

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Justme22
, US
Nov 15, 2016 1:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Their customer service is horrible! I was hung up on by a supervisor! My son's Leap Pad Ultra has a nice crack across the screen. It took very little "effort" to crack (a toy car rolled off our coffee table and landed on the screen). I called to see what they can do. The representative told me they do not have a repair center so she apologizes but there is nothing she can do. (silence). I said nothing? Apparently a cracked screen voids the 1 year warranty. I said so that's it? I asked to speak to a supervisor because that is ridiculous. She then perks up and says well she can give me a free app. I said that is $10 and the unit's screen is cracked! I said asked again to speak to a supervisor. She wanted to get more information from me. Asked me what the email was that we used to register the product. I told her and then asked when did we buy it. I said I think a two years ago? She goes, actually, you set it up December 2013. I asked why did she ask me when if she knew? ugh. She asks what kind I have. I said Ultra. She askes XDI or normal. I said I have no idea, isn't that on her screen as well? She didn't answer and went to get supervisor. She comes back and says they are unavailable and are on with another customer. I said ok, I will wait. She said again how nothing they can do. I said I have looked online and found where people had cracked screens, took a picture and sent to Leap Frog and they sent a replacement unit. She said no, they don't do that. I said well, there were many people who said that happened. And I also found a discounts were offered on another unit. She said nothing they can do. I said I really want to talk to her supervisor. The supervisor comes on and I say I have a cracked screen. The supervisor is saying the same canned response how a cracked screen is not covered and nothing they can do. She goes on to say about how my "Epic" isn't covered. I said I don't have an Epic, I have an Ultra. I told her of what I found online. She said the "promotion" for a discount is no longer valid. I said that is horrible customer service that there is nothing they can do to help me. I said I wouldn't recommend them to anyone and that it is a high priced item for children. I again mentioned online and she said the Two Year "Kid Friendly" warranty is only for items purchased from them directly (I bought mine at Target). I said that is horrible service! She then starts saying if that is all, she thanks me for calling. I said you are hanging up on me? and "click". that 's it. Seriously? I am sorry, but something should have been offered, not just "sorry, nothing we can do, have a nice day". Just horrible they aren't willing to work with you to keep their name reputable. It is a shame because I was going to buy another unit for my other child this year. And if given discount, I was going to buy and replace the broken one. Not anymore.

J
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JustMeherenow
, US
Feb 10, 2016 11:02 pm EST
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Another disgusted customer. Stay away from the LeapFrog tablets. Wasted my money on an Ultra XDI. They sent me a defective replacement and now expect me to pay return shipping so that they can "test" their defective product. I will never buy another LeapFrog product. Keep getting told "sorry for the inconvenience.". Apparently not sorry enough that you don't care that you are losing another customer.

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Tuggy87
, US
Jan 04, 2016 5:54 pm EST

Terrible devices. And leap frog has absolutely awful customer service. They are over priced as all the apps are too. I would recommend going with a kids fire tablet. Better price, free or cheap apps, and Amazon has great customer service overall.

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suberku
, ID
Oct 05, 2015 6:22 am EDT

leapfrog is not good guys! ive bought headset and on the left side was a trouble. I call my shop for replacement and the warranty is OK. But after sent the headset back to leapfrog on June 12, 2015 to claim the warranty, is not finished yet until now. How many months do you need leapfrog? We are dissatisfying customer from Indonesia, tell the truth your company has bad services. thanks

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lmariewill
nope, US
Sep 08, 2014 10:23 pm EDT
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I have noticed almost a complete internet "black-out"on the tag reading systems. I was wanting to find out if I could fix our Tag pens ourselves because they quit working so fast after purchase. Also was wanting to know if anyone knew where the downloaded files were at in the program itself. Was trying to hack it because of poor customer service, plus to put the unavailable books I bought on the new Tag reading & writing system. I have over 12 books that are rendered useless because they refuse to have them available for download. How to put the audiobook files in the program from my other Tag program basically, but can't find anything! They are totally frustrating! I've got way over 400 dollars invested in these people, but no help!

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Artam
, LV
Aug 26, 2014 7:24 am EDT

We bought three leapsters and they were great. But then my children didn't use it anymore so, they stayed in a box. Now, when we wanted to give them away, the pen did not work. So now I know that the leapsters are long term toys! And the callibriation does not work. If anyone finds an answer to this, please reply.

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quatromoore
Hurlburt Field, US
Jan 21, 2011 3:53 am EST

I have never dealt with such poor customer service in my life! I called LeapFrogs customer service only one hour after placing an order for an item that I found out was not compatible with my niece's older leapfrog system. So when I called to hurry and cancel I was told they could not because their warehouse is so efficient in processing orders. Really? My order wasn't processed and sent out for another two days! Then when I received it I spent over 45 minutes on the phone waiting for customer service to give me a return authorization number before I mailed it back. I am still awaiting a refund over a month later! The worst customer service ever! Do not put yourself through this. Do not buy through the company. You will really regret it!

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curtisbr
Gaithersburg, US
Mar 12, 2013 5:29 pm EDT
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My "Interaction" with "LeapFrog Customer Service" is absolutely ridiculous. It's long. Longwindedness is ingrained in me.
Me:
I know that this is not your fault so please excuse me if this comes across as really irritated, but I am really freak'n irritated. I bought my son a Tag Reader for Christmas and he has used it a lot and earned many rewards. We have 14 books and maps connected to his Tag including the Space, World Map, and USA map. My MIL just got him the Things That Go! book. Only 1 of our books is listed on the Rewards page.

There are 4 online games that are available and all of them are unlocked but none of them showed up as new they were just there the first time I opened the rewards page. I just spoke to someone at customer service and they said that when Tag World was closed a lot of the books that are supposed to have rewards available no longer are available. That is Terrible. When I checked the website about the closing of Tag World it said that the main things available were things that I haven't heard of and that those things were now available on LeapFrog Connect. There was nothing in the message about books that claim to have rewards not being available. This is incredibly frustrating and kind of amazingly ridiculous.

I have a parent account set up. I have the account set to the United States. I have a very good internet connection. I have just connected the Reader and only disconnected it after I saw that the Rewards and books weren't available.

Please Oh Please tell me I'm doing something wrong so that I can feel like an idiot rather than being upset and severely disappointed with a toy that I thought was really fantastic. Every time he earns a reward he gets so excited and can't wait to go get them.

Them:
We apologize for the inconvenience.

LeapWorld's main usage for consumers was to download micromods and Pet Pad pet supplies for the Leapster Explorer and LeapPad devices. Based on customer feedback, we've simplified this process and integrated this feature into the LeapFrog Connect application.

Leapster Explorer and LeapPad owners can now download pet supplies and micromods via the "Rewards - Pet Supplies and Micromods" tab in LeapFrog Connect.

Additionally, Leapster Explorer, Leapster2, and Tag Reader users can find a new selection of online games available within the LeapFrog Connect application.

Some of new books are not included on the Rewards tab under the Tag.

Let us know if you have further inquiries.

Me:
Ummm, that response really didn't address my question. That was just a cut
and paste of the info I found online about Leap World that really didn't
answer my question the first time I read it. I even stated in my original
message that I had already found the information about Leap World on your
website and that the information wasn't answering my question. "Some of the new books". You mean ALL of the books claiming to have rewards.

I only know about the prior existence of Leap World because when I called
your customer support center the person I spoke with told me that there
were things that used to be available through LeapWorld that aren't
available now that it has been closed. Although the post that was on your
website that you forwarded to me claims that everything that could be done
previously on LeapWorld can now be done through LeapFrog Connect. I believe
that she stated that LeapWorld was closed sometime in the summer of last
year which shouldn't be relevant to me at all since we didn't purchase any
of our Tag materials until October or November.

It's just incredibly frustrating to have a product tell you that you can do
something (especially when it tells your small child to expect something
repeatedly) then not be able to do it and receive no actual help in
resolving the issue or have any real explanation as to why you are having
so much trouble. I mean Why in the World would the product be programmed to
instruct you repeatedly to go online to do something that isn't actually
there.

Why in the world are none of the books that we just bought at Christmas and
a week ago available to receive rewards through Leapfrog Connect that claim
that he is earning rewards when he uses them with his Tag. I have
downloaded the Connect program. I have opened an account. I have made sure
that the account is set to the United States.

I have always loved your products and was really looking forward
to continuing to buy books for the Tag system and then to buying a Tag for
my younger son when he outgrows his Tag Junior. I really hope that this
surprising disappointment and resultant poor customer service response doesn't
stops me from looking to your products in the future.

Them:
We apologize for any difficulty you may have experienced with LeapFrog. We have carefully read all of your comments, and take them seriously. We will do our best to make as many improvements as we can so that you can have a positive experience in the future.

You'll need to play the books first and relink the toy your account with these steps to unlock the Online Games:

1. Launch LeapFrog Connect
2. Click the Parent account link in the top right corner of LeapFrog Connect and sign in
3. You'll now be on the "Who plays with these toys" page
4. Locate your Tag and for any player profile that says "Who Plays With This?" click on that and select the child's name and Save
5. Click "Finish" at the bottom of the page
6. Close LeapFrog Connect, then re-launch LeapFrog Connect
7. Connect the Tag.

Let us know if you have further inquiries.

Me:
I just got off the phone with a very nice customer service person who told me that the email that I got explaining how to fix my issue was not actually an answer to how to fix my problem. Surprise surprise, because the instructions made no sense what so ever since my sons name was already connected to the account through the parent account and he has used his Tag with All of his books and maps .

I know that whoever is reading this isn't at fault so I am not angry with you, I feel bad for you that the company you work for is forcing you to deal with something that shouldn't be an issue to begin with or should have a solution. If anyone is reading this, based on the emailed responses it could be a randomly generated computer answer. I mean the answers don't even refer to my issue at all. This is obviously a larger company issue, but it needs to be fixed.

The person on the phone told me that if none (well 1 out of the 14 is available) of our books and maps are listed on the rewards page then none of them are available. So even though they are telling my son that he's earning rewards (and this has nothing to do with Leap World since we bought his Tag and all of the books and maps in the Fall of 2012) and his face lights up asking if we can please connect his Tag to see his rewards I have to disappoint him every time.

Other than this (and I discovered recently that I am completely unable to uninstall the connect program, I keep getting a fatal error, I was hoping maybe if I started fresh it would help) I really love your products and so do my children. I hate that my association with LeapFrog has been so terribly tainted by this experience. When a toy that is insanely priced promises your child something (as it promised you the consumer when you decided to purchase the item) it is not the the time to teach them about disappointment in the world. We do that every time he asks for something I'm not going to buy, which is often.

Fix this LeapFrog.

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Dont Play it on ur PC
Washington, US
Feb 20, 2013 7:44 pm EST

May be a hacker or virus portal, too. Forced downloads when I opened the app and there were random generated names on the profile select screen.

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DFHGOXZHD
LEAP FROG SUCKS, AU
Jan 09, 2013 2:46 am EST

LEAP FROG CONNECT WILL NOT WORK ON MY PC WITH XP...SAY I NEED ADOBE FLASH PLAYER I HAVE IT AND STILL NOTHING THIS HAS PISSED ME OFF SO MUCH I HAVE SPENT $200 ON THIS STUPID DEVICE AND IT STILL WONT WORK I HAVE LEAP FROG EXPLORER AND THE TAG READER AND I CAN NOT LOAD THE READ AS CONNECT WILL NOT WORK ###EN PEACE OF ###

ComplaintsBoard
K
12:26 pm EDT

LeapFrog Enterprises Horrible service!

I purchased a Leapster L-Max online after having a hard time finding it in the stores after Christmas. It took over 2 weeks to arrive, then the touch screen broke within 5 days. I called and they said they would ship out a return mail slip to pack and send it back. This took 2 weeks to get just a return slip... Shipped it back to them same day on 1/29. We still didn't receive a new one or hear anything so I called them on 2/15. Rep confirmed they received it on 2/4, but had no idea what the status was, where it was at, when a new one would be shipped. Said we should receive it within 2 weeks... I said cancel the order and credit my card back and went to Target and bought one that night. Thinking that was the end of this, a month after I called to cancel, guess what I get in the mail? A replacement L-Max. I called customer service again and asked them why they shipped me a new one when I canceled my order, why they didn't credit my card back. They gave me some BS answer that they already sent the shipping information to UPS... Then she wanted me to pay out of my own pocket to ship it back to them or wait and they would ship out a return mail packet. I finally got to the manager and she said they would ship out the return mail packet by end of week... To be continued if they keep screwing this up..

I work in the e-commerce industry with merchants all of the time and this has got to be THE worst company I have ever seen from a service, billing fulfillment and customer service perspective. It is pretty standard when you ship anything out nowadays to always include a return slip (it cost the company about 3 cents to do this..). When a customer returns something, you should be able to track it from the first second you get it until they sign for the new replacement. That is just basic e-commerce 101. When someone returns something, don't take 2 months to replace it. Stop outsourcing your customer service to India. etc. etc.

Lesson learned here, DON'T BUY FROM THIS COMPANY DIRECTLY. If you like their products, go to Toys R Us, or Target, buy them from there and pay $8 for the replacement plan!

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MARTIPANTS
Flint, US
Dec 25, 2009 6:56 pm EST

PURCHASED A CAR CARTRIDGE FOR GRANDSON WHEN HE OPENED IT NOTHING WAS INSIDE

ComplaintsBoard
B
8:57 am EDT

LeapFrog Enterprises Terrible customer service!

The toy was great and my son loved it, unfortunately the quality of his L-Max was not. I have received terrible support and customer service from leapfrog. My sons l-max broke two weeks after he received it for Christmas(touch screen wouldn't respond). I initially sent an email, I didn't get a response on that until the middle of February. I then called support and was told to send it in for replacement. I did that, and after waiting weeks and many calls I was told they would not receive any new stock until march 3rd. Well I called on march 3rd and started bothering them again, still they could provide no information. I finally received the replacement yesterday, but there was no screen protector. I called about this, they told me they tell customers not to send accessories since they do not replace them, I was never told this, and yet they sent an accessory, new video cables. Anyways I was told it would take 3-4 months to get a new screen cover. There support is terrible, I would avoid this company at all cost for fear of having to deal with their customer support/service, which is non-existent.

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Kara Smith
,
Dec 01, 2008 11:13 am EST

I agree Leapfrog sucks. Even though I like their toys, I will never order from this company again.

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PackerFans
Dousman, US
Oct 07, 2008 8:58 pm EDT

My experience has been exactly the same.

I got two Leapster2s, all excited that they hook up to the internet.

What they don't tell you is that they don't work. Given my experiences, it seems to be the green ones that don't connect or detect SD cards properly. But anyways, I got two identical SD cards to put in them.

One works, one won't detect any SD cards (I tried all I owned) and won't hook up to any computer properly. I worked in it for over 8 hours, reinstalling each from scratch with the opposite SD cards, cd, and cards. It was the green leapster that doesn't work right.

When I asked Customer service about replacing it, they auto-responded they'd answer the request in 24 hours. I asked again 4 days later. 8 days after my request, they finally responded. After answering the same question multiple times, they again asked me today to send them the answer to how big is your SD card.

They just want to blame their product failures on external things like the size of SD cards. That's because nobody even sells the little cards they recommend you use anymore - so nobody can complain when one doesn't work (unless they got 2 like I did and it's obvious only one has issues).

Everyone, make sure you put in a BBB complaint if leapfrog doesn't support their warranty. And do the same if your new Leapster2 doesn't connect to the internet properly and let you track your child's progress. It's false advertising to advertise features that don't exist!

I finally just took mine into Walmart and exchanged it there. Unfortunately I'm starting to realize it's the green leapsters in general. Because this one, brand new on any computer, is having exactly the same issues as the first one!

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Shiping Li
,
Jul 06, 2008 9:10 pm EDT

I shop on line a lot and Leapfrog is the worst and I will never do business again with them.

I bought some Leappad books last year, and several days ago, they sent email to me said their system had some problem and charged tax wrongly. So they charged my credit card WITHOUT my permission, after SEVEN months.

I am sacred they are allowed to do such terrible thing and I feel my confidence on on-line shopping totally gone. I will cancel my credit card just in case in the future they charge me again for some stupid reasons, and WITHOUT my permission.

Leapfrog really sucks.

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A Bennett
,
Apr 29, 2008 5:43 pm EDT

I am a very dissatisfied comsumer as well. I have given them ample time to recitfy the situation and I have had no results. I shipped several items to leap frog because the leapster stop working. I included a leapster game and I was told to inculde everything the I have for this toy. They sent a replacement leapster but did not return my charger or my sonic the hedge hog game back. I have called 4 times and the last time I got a tracking number that does not exist. LEAP FROG SUCK, THEY HAVE LOSTMY BUSINESS

ComplaintsBoard
J
1:39 pm EST

LeapFrog Enterprises Going on 4 months for a $20 refund!

On 11/18/07, I ordered a Leap Pad for my niece for xmas. Discovered she already had one so begins my ordeal of trying to return this sucker. Apparently, you need an RMA# to return something to Leapfrog so I called to get one. Customer service told me she would escalate it and someone would contact me. Go on vacation for 1 week, and there are no messages or emails from them. I then emailed for one and get an automated reply saying I will get a response in 48-72 hours. A week goes by and I reply and ask again. Still nothing. This is now mid-January and I write off another note blasting their lack of professionalism and customer service and I finally receive a reply with an RMA#. I mailed it back (with delivery confirmation b/c I just don't trust them) and it's now been 4+ weeks and no refund and no responses to my inquiries. Reported them to the BBB but not hoping for a resolution. Mind you, it's only $20 but I've never seen such a lack of customer service for a supposed reputable company.

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Another scammed by Leapfrog
,
Mar 12, 2008 4:49 pm EDT

I also feel very scammed by Leapfrog. I bought the Pentop Computer for my daughter and nowhere on the packaging does it state that it does not work with a Mac...until you open it up and try to install it. Of course, then, you cannot return the product. The program is compatible with Windows XP, but only on certain brands of computers...Mac is not one of them. Further, customer service is HORRIBLE and after spending all of the money on the package, even more money on the 'special' notebooks ($10 each), Leapfrog wouldn't even consider refunding or crediting any portion of this money. This is FALSE ADVERTISING at it's finest and it is absolutely disgusting! I would discourage anyone from purchasing any product from this company. They do not disclose the limits of the products and then, when they don't work, they will keep your money and not care one bit. This is a terrible way to do business in this economy...people work way too hard for their money Leapfrog!

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Paula
,
Mar 11, 2008 10:33 am EDT

I have a similar yet worse story. Purchased 4 Leapfrog gifts in Nov. for X-mas. (L-Max, Brightlings Station, Fridge Phonics, Walker). When my kids opened them on X-mas a.m., #1&2 did not work (I had also purchased a number of cartridges & add-ons for them). After numberous emails and calls, days gone from my life, w/crying kids, I finally get an RMA 3 wks later. Now #3 no longer works. Send back #1&2, get #2 2 wks later and #1 is not in stock, but due in 3/3. I was promised by the customer rep my L-max would be the first off the truck (her words not mine). Still no L-max, just got the RMA for #3. Each time I call, same thing - ph# & order #, no resolution and a rep that sounds like they're reading off a card and in India! They just repeat what I already told them, just much slower. VERY FRUSTRATING.

ComplaintsBoard
C
12:00 am EST

LeapFrog Enterprises Wrong pricing, rude comments

Purchased Learning Leapfrog Tad on
12/4/2007. Was physically marked
19.94 on toy. Several others were
marked 17.94. I just picked one up,
as I thought it would show correct
price at register. When I went to
pay, it charged me 21.99. Girl at
register sent me to Customer Returns
to get difference. Toy manager was
called up to register. I was told
that there were alot of people changing
prices during this time of year. I
was given price of 19.94. I do not
steal or change prices. At least 8
other Leap Frog learning Tad's and
learning Lily's were phycially marked
17.94. I would not risk going to jail
over 2.00. I worked for many years in
a large local retail store, were we
said the customer is right. Who would
spend the time to put on at least 8
different price stickers. Another
store had this toy for 14.99 a day or
so later. I could have returned this
toy and purchased it elseswere for alot
less. The toy manager said she was
aware of the problem but was busy doing
a toy display at the front of the store, and had a truck load of new
merchandise that had to be gotten out.
I wasn't pleased with this shopping
experience. Everyone in this world is
not dishonest. There are still people
who are honest. I have worked many
years in retail and with the public,
and I've never been rude or have I
critically judged someone. You will
lose your business this way. Thank
you for listening to my complaint.
Sincerely,
Cissy Grigsby

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