Kroger
reviews and complaints

I met this Kroger employee that is jacked he benches 2 plates squats 405 and deadlifts 855 he has huge lats and provides the best care his name is john / jack clouse IF U DONT GIVE HIM A RAISE I WILL FIND YOU AND HUNT YOU DOWN TILL UR CRYING IN A CORNER BEGGING FOR MERCY ON YOUR KNEES

When I moved to GA I became a die hard Kroger shopper for 13 years. I recently moved to Florida and Publix has a monoply here. They are SO EXPENSIVE. I started to use Kroger delivery last month and 2 thumbs up. They are fast, efficient, price savvy and the delivery drivers are friendly and helpful.

LOVE KROGERS... PLEASE COME TO FLORIDA!

I have not used this on line service yet, yet this online services lets you order on line and they bring it out to your car when you arrive. That helps me I like to browse and take my time this cuts down on long in store lines more shopping baskets available less crowds. They make it convent for the online shoppers and the in store shoppers!

Kroger had a digital coupon listing a item that I waited awhile for it to stock up, when it finally was available my app malfunctioned and I couldn't get the items. The manager "Leah" came to the rescue, I was frustrated, she saw it, intervened and personally rang up the digital sale price on each item for me. I have PTSD and was distraught, Leah did a good customer service response. A thumbs up. 3rdMARDIV. Vietnam Vet reporting.

The delivery to my home was less than 12 hours from when I place the order. The quality of the food, portions, and pricing was great. The delivery driver had an outstanding attitude. She even knocked loudly on the door per instruction as we are hard of hearing.
What it costs in fuel to travel 36 miles round trip to shop, the time involved would have costed more let's not forget that if shopping at Walmart, we would have to deal with the clientele that they attract.

Yesterday I bought meat from one of my local Kroger stores. I've never had an issue with freshness there; it's a really good store. But I opened some chops to cook for dinner and they were spoiled. I contacted Kroger on Twitter because, you know, meat is expensive these days and the chops were almost $10. The rep asked for the UPC code which I didn't have since I threw the meat away,, and for my customer card number. They got back to me in just a few minutes, telling me they'd issued a $15 credit on my card and wishing me Happy Holidays. That's how you do customer service. I appreciate you, Kroger.

I live in a senior condo and since the beginning of the pandemic, been using pickup, warehouse delivery and INSTACART. Kroger Warehouse delivery has been spot-on with only a few items not available since they are delivered right to the store; Pickup at the local market is efficient, professional and quick. HOWEVER, Instacart (this week only) was a horrible experience. There were seven items charged to my order that I DID NOT order, want or was present with my groceries. It was obvious that the driver needed the candle, ice cream, cabbage, noodles, Red Bull etc. I gave her a tip of ten dollars because the weather was snowy and icy. When I reviewed my receipt I found the additions; called Kroger Customer care and they were again professional and quick resolving my issues, however told me to call Instacart to make the complaint which I did and will write about in another review. The Instacart individual I spoke with tried to tell me it was two orders getting mixed up! She insisted I could not speak with her supervisor or anyone in the US. I might be old but still have my faculties.The copy of some of the receipt is below from my computer. She did not give me a receipt

As a frequent customer of Junior Food Stores Of West Fl, I must express my disappointment with the service provided. The delivery service has been consistently late, with missing items becoming a common occurrence. The customer service has been unhelpful and even rude when addressing these issues. It's disheartening to see such a decline in quality from a brand I have been loyal to for years. I am now considering switching to a different service due to the ongoing frustrations. Junior Food Stores Of West Fl needs to address these operational challenges to retain loyal customers like myself.

I worked at the Kroger in Dearborn, MI, *** Michigan Ave in the bakery department with Laura J. She is the ONLY reason I gave the store 5 stars. She is an excellent trainer. Her customer service skills are phenomenal. She is the best cake decorator I have ever seen. She is very patient and thoughtful with new employees. She did not expect you to learn things overnight that she has practiced for years. I took a picture of her skills in progress. Due to staffing shortage she is not doing special orders but she can write on a cake if you get there early enough. I made sure the bakery was cleaned. You could literally eat off those floors

I would like to see Kroger drop digital coupons as they are exclusive of part of our population. They are not easily accessed by the elderly or those who chose not to use online services. Just keep the paper coupons at the register for scanning. I have had trouble scanning digital coupons in Kroger stores and usually take a picture of the "deal" to take to the front. Of course, I usually am forced to use self-checkout, but because I want the digital price, I have to ask for help. (On a side note, I feel very agitated when the machine keeps telling me what do while I'm doing it and wish we could still turn off the "voice").

Visited the store and girlfriend tried to purchase a 6 pack of mix and match beer that was advertised. Went to the checkout and the associate did not know about the promotion. She checked with her supervisor who was at the other end. Evidently she was unwilling to come and resolve the issue. The associate informed us someone would come and assist us. We waited 10-15 minutes, no one came and we left without the beer. Terrible customer service.

I went to Kroger on June 10, 2021, around 6 pm. The store is located on Midlothian Turnpike in Midlothian, VA. I have been to this Kroger before, and my previous experiences were good. However, this time, I was disappointed and offended by the service I received. I was looking for some steaks and checked the pre-packaged meats in the refrigerator case across from the meat department counter. Unfortunately, I couldn't find what I was looking for, so I waited for the person at the meat counter to finish serving another customer.

The person at the meat counter was very attentive and friendly with the previous customer. However, as soon as I approached the counter, his attitude changed. He didn't ask if I needed any help and walked to the far end of the counter to rearrange merchandise. He disappeared in the back and returned empty-handed but continued rearranging items at the far end of the counter. He didn't acknowledge my presence or offer any assistance. I had to ask for help, and he responded with a sneer and asked flatly if I needed something. I decided not to buy the steaks because I felt like he didn't want to help me.

I don't know why the Kroger employee treated me that way. It's easy to assume that it was because of my race. The previous customer was white, and I am black. However, I want to give feedback about my experience because all customers should be treated equally, regardless of an employee's personal biases, workload, or mood. As a retired veteran and now a veteran's education counselor, I always try to be professional with everyone, and I expect the same from Kroger employees.

I often get asked by friends, family, and colleagues about good places to buy groceries and other items. Unfortunately, I won't be recommending the Midlothian Kroger store in the future. Today, Kroger lost a couple of steaks, but who knows what they might lose tomorrow.

I've been seeing those ads for Kroger for a while now, and I finally decided to give it a try. I've got to say, the food is pretty good. I did have one issue with a loaf of honey wheat bread that wasn't fresh, but everything else has been great. The produce is fresh, the milk is cold, and the ice cream is solidly frozen. That's definitely a plus.

However, like others have mentioned, they're often out of items, especially the ones with coupons. This caused me some trouble on my first order because my purchase dropped below the minimum threshold for getting $15 off each of the first three orders. I had to call customer service, but they credited my account with the $15 as a "1-time courtesy."

My second order was even more strange. I ordered it on Tuesday for delivery on Wednesday, but Wednesday morning I was notified that one item priced at $2.69 was out of stock. The rest of the order arrived, and all the food was good (except for the bread). But then I got my final receipt for $35+, about $8 more than expected with the one item removed. Looking more closely, I could see that the five coupons that should have been applied to my order were not applied.

I called customer service again, and it took her only a few seconds to figure out the issue. All of my coupons expired on Tuesday, even though I had ordered on Tuesday. The coupons weren't applied because the order was delivered on Wednesday. She offered another 1-time courtesy credit of $10 because I didn't know the rule for coupons. I insisted she instead refund the coupon amount since a credit to my account would mean I needed to place yet another Kroger order, and I wasn't sure I wanted to do that. So she gave me a refund of $7.80.

I've never experienced this with any other online shopping. The price is the price in effect (including coupons) at the time I agree to purchase. If it isn't delivered that day, that should make no difference. So I'm 0 for 2 in painless Kroger deliveries. I'm not sure we'll bother with that last $15 off our third delivery. I'll just stick with Publix.

I usually go to my local Kroger, which is less than 2 miles from my house. But because my car is having some issues, I decided to try their grocery delivery service. I woke up early in the morning and placed my order, requesting delivery within 2 hours. The delivery person, who was from Instacart, knocked on my door and handed me the groceries. I didn't have a chance to look through the bags as I was bringing everything inside. But when I did, I realized that he had given me someone else's order. I didn't receive any of the items that I had ordered, and the items that I did receive were things that I couldn't eat because I cannot consume dairy or beef. The items included four huge rolls of ground beef and several containers of milk.

I immediately called their customer service number and was offered a refund. They also gave me a $30 credit on my Kroger account. However, I felt that this was not enough because I would have to wait 3 to 5 business days for my money to be refunded back to my card. In the meantime, what was my family supposed to eat for the rest of the week? Most of the items I had ordered were things that my kids like to eat. So I called them back and asked them to rectify the situation better. It's ridiculous to have to wait 3 to 5 business days to get your money back when they had just debited the money out of my account less than an hour before that. They issued me an additional credit.

This morning, I went online to place another order and found out that the credit can only be used for in-store purchases. I cannot even place another order online and use that credit. So I completely got screwed by them. Technically, Instacart is mainly to blame, but Kroger should really consider not using Instacart for their deliveries. I have seen a lot of complaints regarding the Instacart drivers, things like stealing and orders getting messed up. I get that mistakes happen, but this was a big mistake.

So even though they screwed up, I now have to find a ride to the store today to buy food for my family. Thanks, Kroger! You guys suck, and after I'm done shopping today, I am through with your company. I have been a loyal customer for over 20 years. You have lost my business, and I'm sure that it doesn't bother you, but others will follow along when they realize how bad this company has gotten.

I want to share my experience with Kroger's in Beaumont, Texas, specifically the one located on phelan Blvd. I would advise people to avoid shopping or working there. The management is terrible and they treat their employees poorly. They hire new employees and then harass them before their ninety days are up, so they can fire them before they become permanent. The union is also a joke. They take money from your paycheck but don't offer any help or support until after you've been there for 90 days. It's unfair that they take your money for the first 90 days when they don't do anything to help you during that time.

The hiring manager, Mrs. Burgeon, hires for both stores but she doesn't keep anything confidential. She discusses pay, which is illegal. The head CSM, Dianelle, picks on employees daily or gets her fake CSMs to do it. They're not real managers, just cashiers who pretend to be managers so Dianelle can go home early. The management stands by and does nothing while they pick on certain employees just to get rid of them. They watch the time clock to see how fast people check out and they're just looking for an excuse to get rid of certain people. If you have a disability, they leave you alone because they're scared to go near you. They get more money to hire people with disabilities, so they don't want to mess with them.

The HR department and the union won't do anything to help. They just let the management be vindictive, messy, and disrespectful to customers and employees. They want to keep the same people there and they don't want any new employees, especially if they make more money than the current employees. They're just jealous. The management needs to fire Mrs. Burgeon and CSM Dianelle because they've been so disrespectful to many people who have come there. It's no wonder they have a high turnover rate.

By the way, the building is in bad shape. There's a hole in the floor of the hiring room and I hope someone falls in one day. They're trying to cover up the fact that the building is raggedy. They're constantly watching their employees on camera, but they're watching the wrong people. They're being stolen from by customers because they're not paying attention to the right things.

Overall, I would not recommend shopping or working at Kroger's in Beaumont, Texas. The management is terrible and they treat their employees poorly. The union is a joke and doesn't offer any help or support until after you've been there for 90 days. The building is in bad shape and they're constantly being stolen from by customers. Save yourself the trouble and shop somewhere else.

So, I gotta tell ya, my experience with Kroger was not great. I placed an order on their website for five items, and it ended up costing me $76.60. I even threw in a $3.83 tip, just in case the service was good. Spoiler alert: it wasn't.

I waited around for an hour, and finally got a notification that the shopper had started. Then, I got two more notifications saying that they couldn't find one of the items I wanted, and that they weren't going to bother finding a replacement. Rude, right? Finally, I got a notification saying that the order was done and on its way.

But guess what? It never arrived. I got a notification saying that it had been delivered, but it wasn't at my house. When I checked the order, I saw that it wasn't even the right stuff! It was a bunch of non-keto items that seemed like they were meant for kids. And to top it all off, the price had jumped up to $197.14! I never agreed to that!

I called Kroger four times and tried to chat with them twice, but nobody would admit that anything was wrong. They even accused me of lying! Finally, I got someone who said they would send a request to finance to refund my money. But when I got the email saying that it would take 7-10 business days to get my money back, I was pretty annoyed. I know they could have just voided the charge, but instead they held onto my money for a few days and then charged me the full amount.

I've been trying to get this resolved faster, but nobody from Kroger will respond to me. And when they see my phone number, they just hang up on me! It's pretty clear that they don't care about their customers, even when we're paying for an annual subscription.

I recently had an experience with Kroger that left me feeling frustrated and disappointed. I had set aside $200 for my family's Thanksgiving meal and decided to order delivery through the Kroger app. However, I was not informed that the delivery was being outsourced to Instacart. When I received a text from Instacart saying they were running two hours behind, I realized what had happened.

I communicated with the shopper via text about substitutions, but then there was a long period of silence. Finally, I received an email saying that the driver needed a gate code. I replied via text and email with the code, but then received another email saying that the shopper couldn't find me and that my order had been cancelled. This was devastating news, as those groceries were meant to be our Thanksgiving meal.

I sent eight emails to customer service with Instacart to try to get my order delivered, but Kroger had already put a pending charge of $169.07 on my credit card that wouldn't drop off for 7-10 days. I called my bank, credit card company, Kroger, and Instacart starting at 4am the day before Thanksgiving. I was only left with $30 of available credit to buy Thanksgiving dinner.

When I spoke to a supervisor at Kroger, they offered me a $50 credit, but I was furious about the deception and the fact that I was forced to use Kroger and Instacart again when they already had my money. I was told to type in "I have a $50 credit" on a product instructions for substitutions, but after checkout, the $50 credit was subtracted from the delivery fee and driver tip, leaving me with only around $35.

Kroger had taken the amount of groceries from my credit card, leaving me with no money to buy Thanksgiving dinner. To make matters worse, they charged me a delivery fee and driver tip, subtracting from the "$50 credit" they had offered me. They didn't give me $50, and I was left with only $3 of available credit on my card.

As a result, my family had no Thanksgiving dinner except for a cake and bread in our bread machine. I felt stressed out, anxious, and depressed, like a horrible single parent. I pleaded and begged with every customer service representative I spoke to, but they were all cold and heartless.

I am disabled and on a fixed income, and I explained this to every person I spoke with at Kroger, hoping that they would understand the severity of the situation. However, they did nothing to rectify the situation, and I was left feeling embarrassed and ashamed.

I want my money released immediately, something to make up for my family not having Thanksgiving dinner, and some type of reprimand for every heartless, horrible customer service representative that I spoke to. I hope that this story goes viral on the web so that others can see how Kroger treats its customers. It is unacceptable to treat people this way, especially when customer service is everything these days to retain repeat business.

Overall, I am extremely disappointed in my experience with Kroger and Instacart. I hope that they take steps to rectify the situation and improve their customer service in the future.

Hey there, my name's John and I wanted to share my experience with Kroger. I went to the Kroger store on Elam Rd in Balch Springs, TX yesterday evening to pick up my online order and it was a complete disaster. I've been using their online ordering system for over a year now, but this location has consistently gotten my order wrong and shown no regard for my frustration. This time, I was missing all of my cold items like milk and frozen goods, which was a huge inconvenience since I had already spent almost $300 on my order.

I tried calling the store for 20 minutes to get someone to help me, but no one answered. My husband and I had to make the 20-minute trip back to the store to get the rest of our order. When we finally got someone on the phone, the manager Ignacio Gonzalez argued with me for several minutes about my order, insisting that I had received everything I ordered. It wasn't until I demanded to speak to a higher-up that he finally admitted my items were still at the store and ready for pick up.

But even then, his behavior was completely unprofessional. He told me he was "disappointed" in me as a customer for being frustrated with the situation. When we got back to the store, he wouldn't even come speak to me and had a part-time employee bring me my groceries while being escorted by a security officer. It was a complete circus.

I spent the next 30 minutes on the phone with customer service trying to report the incident to a higher-up, but all they could give me was the number for the store I had the issue with. It's clear that the processes in place at this store are not working, and the management needs to be addressed. As someone who has worked in retail management for 10 years, I was shocked by the lack of care and professionalism shown by Ignacio Gonzalez.

Overall, I'm extremely disappointed with my experience at Kroger and I hope they take steps to ensure this doesn't happen to other customers in the future.

Kroger supermarket has been a staple in the grocery industry for many years. However, it seems that their focus on cost-cutting measures has led to a decline in customer service. As a customer, I expect a certain level of service from a company that I am spending my hard-earned money with. Unfortunately, Kroger seems to have forgotten this basic principle.

During my recent visit to Kroger, I was disappointed to find that there was no one checking people out. Instead, I was directed to the self-checkout stands by a young staff member. As a customer, I refuse to do the work of a Kroger employee by checking out my own groceries. When I asked for the manager, I was met with confusion and resistance from the young staff member. It was clear that they were not properly trained in customer service.

To make matters worse, the staff members working at the self-checkout area were all young and inexperienced. There was not a single person over the age of 20 in sight. While I understand the need to hire young people, it is important to have experienced adults supervising them. This ensures that customers are not left to deal with untrained individuals who do not have much at stake in the business.

Kroger's focus on cost-cutting measures has also led to a decline in full service. Customers are now being herded towards the self-checkout stands, which aids payroll because fewer people are hired to provide full service. This is not only a disservice to customers but also to the employees who are not being properly trained in customer service.

It is clear that Kroger needs to address their issues if they want to remain competitive in the grocery industry. Thousands of customers have taken the time to write negative reviews and complaints, which should be a wake-up call for the company. They need to focus on providing better customer service and properly training their employees. Otherwise, they risk losing customers to the competition.

In conclusion, while Kroger may offer products that can be found elsewhere, their lack of focus on customer service is a major issue. As a customer, I expect to be treated with respect and receive quality service. If Kroger cannot provide this, then I will take my business elsewhere.

I've been shopping at Kroger for over 40 years now, and I have to say that my experience has been a mixed bag. When I go into the store to buy groceries, it's usually okay, but there have been times when I've had to drive to another neighborhood because the Kroger in my area was dirty and the staff were not very friendly. However, I found a store in another neighborhood that was clean and had helpful employees, so I started going there instead.

My biggest problem with Kroger has been with their online shopping. As someone who is handicapped and can't walk long distances, I was thrilled when they started offering online shopping. However, it has been a nightmare far too many times. When they first started offering order pickup at the beginning of the pandemic, I can't tell you how many times I drove to pick up my order and they didn't have it or a record of it, even though I had a printout showing I had placed the order. It was also often wrong. Fortunately, they have made some improvements over time, but trying to talk to someone in their customer service department was a nightmare. They would often blame me for the problems, but I guess they were listening because things did slowly improve.

Then, they started offering online ordering for delivery. I ran into a problem where I was getting error code RV9547, which wouldn't let me place my order. I called customer service several times, and each time they gave me a different answer as to why this was happening. Since all of those different answers were wrong, it never got fixed. So, my husband and I decided to start using his account instead. After a few orders, we got that same error code again. This time when I called, I was told that this was a security violation error code. That is the first time I'd gotten that information. And, I believe a lot of people are being misinformed, because there are articles on Google about that error code, and the advice they are giving in those articles is the same advice I'd been given when calling about my own account. But, today when I called they finally told me it was a security violation code and they had to unlock my account.

The first person I spoke to was rude and wouldn't listen as I tried to explain the history from my account to my husband's. Then, he transferred me to a rating of his call survey that hung up on me. That was after an hour on hold to get through to him. So, I called back and the second person I talked to started out nice and did listen and try to help, but she started interrogating me like I was a criminal who was trying to hack someone else's account. After a long interrogation, she told me that she couldn't help me without my husband giving her permission. She asked me to do a three-way call and pull him into the conversation. I told her I didn't know how to do that. So, she told me she'd have to give me a case number and have him call and give me permission to use his account to order groceries. I asked her for the case number three times as she kept accusing me of trying to force her to violate security protocols.

One thing she said that emphasizes how much they take a blame-the-customer attitude when you call in is that 36 hours prior we had an order delivered. We had huge problems with that order because I was getting this error code when I tried to place the order from my computer and my app, but when I told my husband about it that order went through from his phone app. But, the order had gotten so messed up while I was trying to get it to go through from my phone and my app that we didn't get the full order in. Since my husband had successfully gotten that order in on his app, I assumed it would start working. So, 36 hours later I placed an order to get the things we hadn't been able to get with the previous order that kept getting that error code from my equipment. She said to me then that it was my fault because they had a policy of not letting orders go through less than 24 hours apart. She had me so flustered by then that I didn't think about it until after I got off the phone, but the order was delivered around 11 AM on May 30 and I tried to put in the items that went missing as I dealt with this error code problem at 11 PM on May 31, the following day. That's 36 hours later. A good example of how they too often try to blame the customer.

I'm talking it over with my husband as to whether or not we'll keep shopping with them or go to Meijer or Walmart or something like that. If we decide we will keep shopping with Kroger (which will be my husband saying he wants to at this point because I'm done), then he will call them with that case number and try to get this resolved. My guess is it will be another nightmare that will have me posting a review again, but we'll see what happens. Maybe he'll have better luck than me.

I was pushing a grocery cart out of the Kroger's in Cold Springs, Kentucky on March 22, 2024, and one of the wheels locked-up. I believe a manager then snapped at me to stop pushing the cart. Apparently, there is an alarm on the carts. I bought some Tide Pods (Cold water kind) that had 42 pods in the container. I bought the same container a couple of weeks ago with 57 pods in its container. I paid the same price for less. Seems to me ripping their customers off is less important to them than the alarms on their grocery carts.

Good afternoon. My name is Amanda McBride and I am reaching out in response to a horrible experience I had at one of your Kroger stores yesterday evening. I am a retail store manager and have been for the past 10 years so I fully understand the importance of customer service and satisfaction, as well as the processes and conditions we put in place to ensure that these customers have a pleasant experience and return business. However, yesterday evening at the Kroger at *** Elam Rd, Balch Springs, TX ***, while attempting to pick up my online order I was (once again) disappointed and frustrated with the lack of care that I received with my order. I have been picking up online orders for well over a year now, ever since the COVID pandemic, and this is not the first time that this store location has not only gotten my order wrong, but has shown blatant disregard for my orders and my frustrations after not receiving those orders in full twice before this time!? And it has occurred consecutively, as well!? So, at this point, I am deeply frustrated; in fact, after speaking with Ignacio Gonzalez over the phone about my order, I was shaking so badly that I had to stop and pull my vehicle over. So, yesterday evening, after picking up what I believed to be my complete grocery order (totaling nearly $300), I quickly proceeded home because, as stated before I am a retail manager (as well as a mother of 3), and I needed to finish my day and prepare for the next. However, upon reaching my place of residence, I quickly realized that my order was quite small considering the amount of money I had spent and the amount of groceries I was expecting. In fact, I was missing every cold item on my list ? my milk, frozen goods, etc. I live about 20 minutes from the store and I really did not want to make the round trip again, so I tried calling the store for at least 20 minutes, trying every extension I could to get someone, anyone, to pick up. Nothing. No one would answer the phone. So, my husband and I got back into the vehicle and made the trip back to the store so that we could get the rest of our order. The whole trip back to the store, my husband and I both continued trying to reach anyone at the store with no success. Finally, when we are about 5 minutes from the store, someone answers. I immediately request to speak with the store manager. I am then placed on hold for a minute or two and then a person/manager by the name of Ignacio Gonzalez comes on the line to speak with me. I immediately tell him my problem and how frustrated I am that this has been a recurring issue with this location, to which he responds that I have received my order and there was no mistake on their end. He continues to argue with me for the next several minutes about my order and how I have received the full order until finally he finds my items and says that yes, my items are still there and are ready for pick up ? which I already knew and had been trying to get him to understand for the past 3-5 minutes. I then inform him that I would like a higher ups name and contact info so that I can complain on the issues and processes that this location is having and not fixing, to which he once again begins to argue with me once more and then states that he is "disappointed" with me as a customer because of how frustrated I am with having to do all this work just to get my order fulfilled. He was "disappointed" with me as a customer?!? Not only was I furious at this point with the lack of respect and care taken with my order, but now I am listening to how I should be better customer? Are you serious!?! As stated before, I have been in retail management for 10 years and his behavior and handling of his customer and customer's problem with his store was completely unprofessional! In fact, upon reaching the store, he would not even come to speak with me, instead he had a part-time employee bring me the rest of my groceries as well as had the employee escorted by a security officer. Really? This whole experience has been a complete circus. Not only did I have trouble with my online order (for at least the 3rd time!) and had to travel 20 minutes back to the store to receive it, as well as travel 20 minutes again back home, I was treated completely unprofessionally by someone who is supposed to take care and show understanding with his employees. I was so shaken and frustrated with this incident that I spent the next 30 minutes on the phone with customer service extensions trying to reach someone, anyone, that could give me some sort information required for reporting this incident to a higher up, a DM, a regional manager, a CEO, someone! But all they could give was the number for the store I had the issue with? And so, here I am, trying to not only ensure that this does not happen to me again, but to any other "valued" customer of this location, as well. Please, this kind of nonsense needs to be addressed and put to rest. The processes in place at this store are obviously not working, as well as the management of this location. Thank you.

Can a company get so big that it can shed customers at the expense of cost-cutting measures without consequences? Should the customer expect a certain level of service from the company or is the customer resigned to accepting the company's version of it in return for spending money with the company? Is the practice of customer service a lost art? Is the new norm just to have the customer lower his standards and expectations? Kroger supermarket seems to repeatedly send such a message to the customers: Give us your money. Bag your stuff. Next!
I stopped at Kroger this evening and when I went to check out, there was no one checking people out. I approached the young staff working the self-checkout and they told me that I had to use the self-checkout stands because they did not have anyone checking out people.
Personally, since I am not employed by Kroger, I refuse to do the work of a Kroger employee by checking out my own groceries and I told them as much. When I asked for the manager, a young person asked why I wanted one. I told him that unless he was the manager, it was not relevant why I wanted to speak to a manager only that he should direct me to one. He then asked again, and I again refused to answer his question. He then informed me he was the supervisor for the crew that was there. I asked him why he did not have someone checking people out and he said that the person at the checkout counter was on a break and if I wanted someone to check me out, I would have to wait about 10 minutes until she returned. I asked him why he did not simply replace her. His answer: "short-staffed". But then he added another comment that reaffirms my beliefs that Kroger simply does not train its staff. He said that if I had a larger basket of groceries, he would have checked me out. Where in the training program does it discuss that customer service is optional and based on the level of spending?
At this point, another young staff member walked in between us and informed the supervisor that he was going on break. I asked him why he rudely disregarded the fact that I, a customer, was engaged in a conversation with his supervisor. He gave a confused look because I was having issues with his actions. He and the young supervisor clearly did not see anything wrong with this interruption.
I looked around and only saw a handful of young people working or loitering about the self-checkout area. If there was a person there over 20 years of age, don't think I saw one. I left my groceries and walked out.
Employing the youth has always been a practice in most grocery stores. They, along with the fast-food businesses, typically represent the first job held by most teenagers. However, the sound practice is to have experienced adults supervise and not leave the customers to wade in the waters of untrained individuals that do not have much at stake in the business. I don't necessarily blame the youth. That is their purpose- to grow and learn. I blame poor parenting that did not teach proper manners and I blame management for not training them in their business. In any industry, bad employees are the product of bad management.
From the company's perspective, I understand the need to hire young people because they cost less and are willing to work later hours. I can also understand reducing full service by herding the customer toward the self-checkout stands. This also aids payroll because fewer people are hired to provide full service. If the customer does the work of the employee for free, why not seek to expand this model? In fact, Kroger is currently doing just that. They are now making self-checkout counters to include the conveyor belt. Now even if you have a full-size basket stacked with groceries, the customer can do that work. Supposedly there will be a courtesy clerk at the other end to bag the groceries. But we live in the real world; therefore, we know that the customer will end up doing that work also.
So where in this model is customer service? Where does the company take steps to make such changes and still think it can provide customer service? On more than one occasion I have had to track down someone to check me out. When they do have someone at the checkout stand, they have nobody to sack the groceries (that's the real world at my Kroger). Consequently, if the customer does not want to look like a spoiled diva holding up the line while waiting for the clerk to also sack the groceries, they will roll up their sleeves and start doing it. When I ask them about this, they tell me that management will not assign more people to help. When I spoke to the manager about this, I was told that middle management does not listen to that concern to allow for more staff.
Searching online yields plenty of complaints for Kroger on a variety of issues. One website showed almost 500 reviews and 65% were in the "bad" category. The point being is that this is not an isolated issue. Client-facing companies should care more about every encounter with the customer. However, when companies attempt to save money, they will cut corners. It seems that they not only try to hire cheaper labor, but they also fail to train them on proper customer service. They also promote managers and strip them of the power to act in problem resolution situations.
Kroger does not offer unique products that cannot be found elsewhere. Despite their marketing, they do not have the lowest prices. Competition is only a small drive away from every Kroger. Having a choice is the power of the customer. The next day, I went to another non-Kroger store and got excellent service from two employees there. Who deserves my business?
The fact that thousands of customers have taken the time to write negative reviews and complaints should be resounding evidence that they need to address their issues. How many customers have they lost to the competition because they simply did not return? How much money is spent on marketing to attract business just to have a poorly trained employee lose that customer? Kroger's revenue for the twelve months was $144 billion. Billions of dollars are made just by selling to the average person. I realize that if don't shop there any longer, it will not move the needle to those mammoth profits. However, I will take comfort in knowing that I will not contribute towards funding my own aggravations.

We've shopped at Kroger for 40 years and when just going in to buy groceries I guess the experience is okay enough. We've had situations where we drive to another neighborhood because the Kroger in our neighborhood is dirty and staff are not so nice. The first other neighborhood we drove to was better in a lot of ways, but their handicapped carts were never available or not charged up. So, then we went to another neighborhood across the river in another state but still close enough to make it do-able, and that Kroger has been clean, helpful employees, enough handicapped carts that are usually charged up and if they are out of carts because it's busy the employees will get you seated comfortably until a cart is available and then they bring it to you. So, because of that third store we tried, I hate to say too much bad about the stores, because some of them are good.

My problem has mostly been with online shopping. Yes, I need a handicapped cart because I'm handicapped. I can't walk long distances, but I am still able enough that during a lot of this time I've been taking care of older family members who are in worse shape than me - so between me being handicapped enough that I can't walk long distance and being a family elder care caregiver, we were thrilled when Kroger began to offer online shopping - but it has been a nightmare far too many times.

When they first started offering order pickup at the beginning of the pandemic, I can't tell you how many times I drove to pick up my order and they didn't have it or a record of it even though I had a print out showing I had placed the order. It was also often wrong. Fortunately, with time they began to make improvements and that's not so bad any more - but trying to talk to someone in their customer service department was a bunch of blaming it on the customer but I guess they were listening as they blamed because things did slowly improve.

Then, they began to offer online ordering for delivery. So, I began to use that. I ran into a problem where I was getting error code RV9547. When you get this code, it won't let you place your order. You ahve to call customer service. Well, I called customer service and chatted with customer service several times, and each time they gave me a different answer as to why this was happening and since all of those different answers were wrong, it never got fixed. So, my husband and I talked and decided not to use my account online any more. We decided to start using his account. After a few orders, we got that same error code again. This time when I called, I was told that this was a security violation error code. That is the first time I'd gotten that information. And, I believe a lot of people are being misinformed, because there are articles on google about that error code, and the advice they are giving in those articles is the same advice I'd been given when calling about my own account. But, today when I called they finally told me it was a security violation code and they had to unlock my account. Honestly, I had suspected all along that it might be some kind of security issue, because it happened to my account after I made a change to my account information (updated my email address) and happened on my husband's account when I changed from his phone number and email address to mine since I'm the one handling the orders and need to get the information. But, before today no one I spoke with in customer service agreed with that. Today, I was told that was the problem.

The first person I spoke to was rude and wouldn't listen as I tried to explain the history from my account to my husband's and then he told me his computer was locking up and he was going to transfer me to someone who could help me, but he transferred me to a rating of his call survey that hung up on me. That was after an hour on hold to get through to him. So, I called back and the second person I talked to started out nice and did listen and try to help, but she started interrogating me like I was a criminal who was trying to hack someone else's account. After a long interrogation, she told me that she couldn't help me without my husband giving her permission. She asked me to do a three way call and pull him into the conversation. I told her I didn't know how to do that. So, she told me she'd have to give me a case number and have him call and give me permission to use his account to order groceries. I asked her for the case number and told her I would do that, but before I hung up I told her how upset I was that we kept being treated this rude and bad through me trying to fix my own account that they never helped me fix all the way to my husband's account, she then accused me of trying to force her to violate security protocol. I then explained to her again that I was willing to take the case number they were giving me and have my husband call but I wanted them to know how upset I was about how badly we'd been treated ongoing. I had to ask for the case number three times as she kept accusing me of trying to force her to violate security protocols as I tried to tell her that all I was doing was expressing my frustration and anger at how badly we'd bee treated all the way back to when this happened to my account and forced me to use my husband's account when they didn't help me with my account.

One thing she said that emphasizes how much they take a blame the customer attitude when you call in is that 36 hours prior we had an order delivered. We had huge problems with that order because I was getting this error code when I tried to place the order from my computer and my app, but when I told my husband about it that order went through from his phone app. But, the order had gotten so messed up while I was trying to get it to go through from my phone and my app that we didn't get the full order in. Since my husband had successfully gotten that order in on his app, I assumed it would start working. So, 36 hours later I placed an order to get the things we hadn't been able to get with the previous order that kept getting that error code from my equipment. She said to me then that it was my fault because they had a policy of not letting orders go through less than 24 hours apart. She had me so flustered by then that I didn't think about it until after I got off the phone, but the order was delivered around 11 AM on May 30 and I tried to put in the items that went missing as I dealt with this error code problem at 11PM on May 31, the following day. That's 36 hours later. A good example of how they too often try to blame the customer. I'm so sick of this.

I'm talking it over with my husband as to whether or not we'll keep shopping with them or go to Meijer or Walmart or something like that. If we decide we will keep shopping with Kroger (which will be my husband saying he wants to at this point because I'm done), then he will call them with that case number and try to get this resolved. My guess is it will be another nightmare that will have me posting a review again, but we'll see what happens. Maybe he'll have better luck than me.

I have 3 $100 gift cards that I purchased in November of 2023. These 3 cards have ever worked. The people at the phone number on the back of the card are not helping at all. They asked me to fax photo copies of the front and back of the cards along with my government issued valid Id. I have faxed the same info to them 6 times now. Since they are having trouble with receiving a fax, I also mailed a copy of all 3 cards to Card holder services, PO box 551617, Jacksonville Fla, 32255 on 2/13/24. There is no mention of them receiving the mailed documents.

Is there any way these cards can be replaced?

Tom Francescon

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I just come today at 2pm. I need to use the lady restroom but it’s on cleaning so the old gentlemen point me to a single restroom. I went into that suggested restroom but cannot get out because the handle had been taken out. I called the customer services 3 times & waited for 10 min to have someone come. A lady came & so cranky when open the door for me.

Your orange sherbet ice cream is really great but in the last three weeks or so is not the same. It is usually great and the color is always very orange and gets very hard in the freezer like any ice cream, the ones you buy now is a very light orange and very creamy and does not get very hard in the freezer, and tastes completly different. These come in a pint container and so does the other one. Not sure what is going on but will stop buying it if it does not change. Thank you for the time

I have been buying and eating the above mentioned oatmeal for the past 5 years or so. It has always been good. Lately, I noticed a funny taste to every cup I eat. It smells ok before I put the water in and cook it. When I start to eat it, it has a smell like formaldehyde, and it tastes funny. The pull dates are 09/26/24 for the last sets I bought. They didn't used to be this way. This has been happening for the last 6 months. Otherwise, I like it and enjoy eating it every morning, but with the smell and taste, I can't. I will be returning the last sets that I bought for a full refund. Thank you.

I only shop at this Smiths location when I have no other choice for prescription or certain item. Every time I pull into handicap parking, there are several employees on their break puffing away on their cigarettes and vape pipes right in side front of store. Why can’t this Smiths provide a designated smoking area behind the store for them? It’s very disgusting for those of us that don’t smoke.

Was notified that my prescription would be ready for pickup at 12:45. I got there at about 1:05 pm and the gate was locked and the pharmacy was closed. There were people back there. They were very rude & insulting. As I was angered by this, they threatened to not serve me even when they re-opened. I find less & less reason to be loyal to kroger in general. The people are almost never friendly, the isles are always clogged & blocked with their shoppers and stockers, they have stopped carrying many brands that are among my staples, & their prices appear to be priced by opportunism and not availability, beyond the recent inflation spike which has largely diminished. I hear publix is moving to the area. I always loved the experience there, when I was in florida!

Boost service charged 10.26 after I cancelled the trial period 10.25.

I did not use service or purchase anything from Kroger.

I attempted to place an order in the amount of $184.00 but after several attempts to checkout, screen freezes etc prevented me from closing order so I cancelled Boost and Kroger account.

According to the customer service rep today, Nov 27 I do not exist on the system , never have existed in Kroger system and accounting has no record of my $59.00 transaction October 26.

The rep suggested I take up the claim for credit with Chase.

I asked to speak to a supervisor, she hung up.

I live in Lakewood, Colorado 80227. Our property is located along the North Hampden Frontage road between Hamilton Dr. and Ivan St (Three Lakes Subdivision). The apartments to our east (the Modern Apartments) leave King Soopers shopping carts in front of our property. Can you please send someone to pick them up (approx 8 carts). Or give me the number to call, and I will schedule a pickup. Thank you.

Chuck Cole

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These drivers are terrible. I had ordered twice last night and both got cancelled. No reason or prompt. Then today looked promising and the guy checked out at 11:28. Says they are on the way after 12. Then says he took a detour at 1245. What?! Arrived at 1pm barely. And i’m on the phone waiting for customer service. Terrible english. Terrible help. And then placed on hold. Unreal. I will be going to the bbb about this. Terrible service.

I purchased a $100.00 gift card for Macys from Kroger. I went to Macys to use the card and card was voided with balance at 0. I called the number on the back of the Macys gift card and the Macys rep said that the card was void and to take the cards back to Kroger for a refund. So I took the card back to Kroger and they said since the card showed active that they couldn't help me. So I called Macys again while I was in the store with the Kroger manager Taylor and the told him the same thing. Taylor said that he was going to check on this and get back with me. Taylor was not helpful and keep giving me the run around.

Here's my case # [protected]