I purchased a Klaussner sofa and love seat both recline on the ends. The plastic release on the love seat that allows the love seat to recline broke off in my hand. Besides looking awful I cannot get the love seat to recline without the plastic release. I purchased both items at Gordon Furniture, Berlin, New Jersey. Gordon Furniture is out of business. I called Klaussner and couldn't get a real person for over three weeks.
I finally was able to talk to their representative, Brenda. She asked me if I had the serial number and I was able to give that information to Brenda. Brenda called...