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Keranique Complaints & Reviews

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Keranique - Massachusetts, Framingham - Unauthorized charges

Posted: 2014-10-30 by    Denise Fitzgerald
Complaint Rating:  0 % with 0 votes
This company will go to any lengths to charge your card after cancellation..and they do not disclose all information..After signing up for Free 30 day trial, cancelled on 15th day, returned unused products, as requested on the 15 th day in their postage paid box they sent, after even calling Keranique to confirm cancellation, the next month they charged my account 89.95.. And would of continued, if I didn't cacel my card..So I can no longer use my PayPal. I even cancelled my Card..recieved another card through PayPal, and somehow they charged my new card the next month..Cancelled the card,...
Complaint comments Comments Complaint country United States, Massachusetts, Framingham Complaint category Unauthorized Charges

Keranique - Unauthorised withdrawal

Posted: 2014-10-17 by    Gulshan Ghawi
Complaint Rating:  100 % with 1 votes
I was lured into trying the Keranique hair loss system and paid with my debit card for S & H.I called before the 30 day trial ended and spoke with a rep(Martina) letting them know that the shampoo caused itchy scalp and made my eyes red just with two washes.She said that I could return it but was very adamant on cross selling other products totally neglecting my allergy reporting.I even sent them an email stating the same.While I was out of country, they charged my card for $85.00 causing me to go overdrawn and my bank charged me $125.00 for the same.I called and spoke with Lisa Brennan and was...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - Hair Loss

Posted: 2014-09-25 by    Sherb159
Complaint Rating:  71 % with 7 votes
The following is an email that I sent to the company. As of today I received no response so I called to find out what is going on. The Customer Service rep basically told me what I thought she would, that since I didn't buy directly from the company they will not address the issue. Here is the email that I sent:
"

I am lodging an official complaint with this company.
Approximately 3 months ago I purchased your shampoo and conditioner from Amazon
and used the products for 2 weeks. I noticed that sections of my hair were
getting dry and brittle...
Complaint comments Comments Complaint country United States Complaint category Other

Keranique - Deceptive business practices

Posted: 2014-09-01 by    Do not put up with deceptive companies
Complaint Rating:  100 % with 5 votes
Beware when you order from this company. They will order and send another unrelated product to you and will order a subscription for a travel newsletter to be sent to you via your email. I don't support deceptive business practices like that and immediately canceled my order within two hours. They said order had already been shipped in that two hour period. I sent product back immediately upon receipt and they refused to refund my shipping charges. I will never order from this company again....
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - Rude customer representive

Posted: 2014-08-05 by    Bhawana Pandey
Complaint Rating:  100 % with 6 votes
I had a complaint about their rude customer service rep which I posted on their Facebook Page and them instead of responding to it, they went ahead and deleted my complaint. Way to go Keranique, can't take criticism;can they? Here is what happened. I called their 1800 number after seeing its advertisement on TV thinking they are giving free samples. The experience I had later was infuriating so I wrote them this complaint which they went ahead and deleted

Dear Keranique

I saw your TV Advertisement for your hair treatment, and being very interested in it, I called...
Complaint comments Comments Complaint country United States Complaint category Hair and Beauty Salons

Keranique - Billed for items not received

Posted: 2014-05-01 by    k. garcia
Complaint Rating:  100 % with 3 votes
I received a bill for $169.74 for the trial items I received, and was told that if I did not pay it I would be put on the bad credit list. After calling them, Eric Ext. 222, said well, you still need to pay this amount for the trial order we sent you, but I'm willing to negotiate a deal. I said, no I'm not paying your company 1 cent for something I don't want or like. I received and paid for the samples and used them, but did not get the results they promised on the commercial. So much for the free trial! What a scam, I will bad mouth this company to everyone I know - too bad I thought...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Keranique - New Jersey - Customer service

Posted: 2014-04-28 by    Sherryg558
Complaint Rating:  100 % with 2 votes
Today I received the 'free' Keranique hair system that was only $3.95 s&h. I saw on the bottom of the "statement:this is not a bill" that I'll be automatically charged on future shipments that I've given permission for the future shipments of $79.95. I was horrified so I called customer service immediately. I spoke with Lisa ext. 707 & told her I need this corrected immediately, that I'm on social security I don't have this $79.95 to spend, I never agreed to this auto shipment, what can I do to stop this. I was told the only way to stop it is if I don't...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Health & Beauty

Keranique - Allergy / overchange

Posted: 2014-04-25 by    Annabelle Havlicek
Complaint Rating:  100 % with 12 votes
I'm thrilled that I decided to google complaints about Keranique today because I discovered everyone has a problem with them. I find it amusing to look at my shipping slip to find that it says STATEMENT: THIS IS NOT A BILL when that is exactly what it is. Not only was I allergic to their shampoo, but I sent back the product under my own dime in plenty of time for them to received within the 30-days, yet they still tried to charge me $79.95. Thank goodness I used my PayPal credit card and I was informed immediately of the charge and acted quickly to get it removed. When I called them and asked...
Complaint comments Comments Complaint country United States Complaint category Other

Keranique - New Jersey, Ridgewood - autowithdrawals from accounts/overpriced

Posted: 2013-12-23 by    sacongan
Complaint Rating:  91 % with 11 votes
The product is overpriced, the trial package they claim they sent you is good for 60 days so you are billed $ 85.54 x 2 .This was not made very clear when one would try the free trial. It was a good thing I called for clarification regarding the invoice that came with the second package. I was shocked to find out that what was billed to me is only half of the first package they sent claiming that it was a 60 day supply but if I was to settle the account I clould get a discount of $ 30.00 .It is really horrible.I can say that the agents are so used to receiving the same complaints and they are ready...
Complaint comments Comments Complaint country United States, New Jersey, Ridgewood Complaint category Health & Beauty

Keranique - offered free sample for a shipping fee and now being billed for this , which they are taking out of my account and will do so every month

Posted: 2013-12-20 by    judith stokes
Complaint Rating:  83 % with 6 votes
the web site offered a free sample for $3.95 which arrived a week later in full size, and now they are taking payments from my account monthly for something I did not sign up for and was not informed of at the time this is a expensive scam and I don't know what I should do at this point....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Keranique - New Jersey, Jersey City - Charging you even if you cancel before the 30 days is up

Posted: 2013-10-28 by    pamelagrover51
Complaint Rating:  100 % with 14 votes
I had cancelled my contract with Keranique a couple of weeks into the product use because my scalp was turning red, sore and itchy. I received my cancellation number and mailed the product back. Still they charged me the $79.99 on 10/21/2013 which caused me to be charged a $35.00 overdraft fee. They finally returned the money on 10/25/2013 but when I called to ask them what about the $35.00 overdraft fee they said they were only obligated to return the $79.99 and that I would be responsible for the overdraft. That is nuts when they weren't suppose to charge me anything. I want them to stop...
Complaint comments Comments Complaint country United States, New Jersey, Jersey City Complaint category Hair and Beauty Salons

Keranique - Georgia - FRAUD/EXPLOITATION

Posted: 2013-10-22 by    Toby Karl
Complaint Rating:  100 % with 2 votes
DO NOT BUY THIS PRODUCT!! THIS IS A SCAM!
You can buy the identical shampoo & conditioner from Amazon.com for 1/3 the price.
Wal-Mart sells the Minoxidil for $18.96. I was charged $159.00 for ONE box of shampoo & conditioner and received another shipment that was not ordered & had to pay the shipping to return it. THIS IS AN UNSCRUPULOUS BUSINESS -
The "customer service" representative was rude & scornful. A truly unpleasant experience in every aspect.
I had to cancel my debit card to prevent future charges. I can't say strongly enough to AVOID THIS COMPANY!...
Complaint comments Comments Complaint country United States, Georgia Complaint category Health & Beauty

Keranique - Oregon, Grants Pass - Charged for Returned Product

Posted: 2013-09-15 by    A. Albert
Complaint Rating:  91 % with 22 votes
I responded to a free sample ad on the internet on 5/6/13. This was a product to help with thinning hair. The company name was Keranique. I was sent the bottles, but, when I read the ingredients, I found that it had an ingredient that was not to be used with a medication I take. I called and informed the customer service agent of this. She authorized me to return it. We sent it registered mail and received certification that they had received it. Instead of refunding my $79.95, I was charged another $79.95 on 6/3/13. I called back, and they asured me they would refund both amounts. It is now 9/15/13...
Complaint comments Comments Complaint country United States, Oregon, Grants Pass Complaint category Unauthorized Charges

Keranique - Maryland, Baltimore - Charged my card without permission

Posted: 2013-04-10 by    Tarah Beck
Complaint Rating:  95 % with 40 votes
Called to order, was bombarded with so many other offers I lost count, was told the order was doubled FOR FREE. While looking at my bank account, saw there were 2 separate charges for the same amount on 2 consecutive days. Called customer service to complain. Explained the problem to the operator Corey at extension #278 and she proceeded to tell me it was past the 30 days, fine, but why 2 charges. She said I received 2 boxes. I said that is right. The man who took the order said it was free. She said no, it is not free. I asked for the supervisor and she refused stating that it was not an emergency???...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Health & Beauty

Keranique - New Jersey - charged for free trial

Posted: 2013-03-31 by    Veenas
Complaint Rating:  100 % with 7 votes
We ordered a free trial and were charged later on our credit card. When we called they now say - "oh you needed to return the product in 30 days".. But that was not mentioned anywhere on their website or when we ordered..
It's very misleading and exploiting unsuspecting simple folks..Very bad and shameful.. A reputed company will never do such a thing !!...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Unauthorized Charges

Keranique - horrible product and company

Posted: 2013-02-25 by    Denise Curry
Complaint Rating:  97 % with 75 votes
This is a horrible product, it does not do what is promises. This company will rip you off and when you complain they charge you anyway and refuse to refund your money giving excuses and will not allow you to speak to a supervisor!...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Keranique - New Jersey - charged my account without my permission

Posted: 2013-02-22 by    Sandra Speller
Complaint Rating:  95 % with 21 votes
This is the worst product I have ever used. I paid for the trial and then I was billed $79.00 for something I did not order. When I tried to get an explanation I could not understand anything the woman was saying. She would not switch me to a supervisor. I do not understand how a product like this can advertise on Facebook without having any idea of how bad the product is....
Complaint comments Comments Complaint country United States, New Jersey Complaint category Health & Beauty

Keranique - New Jersey - No products

Posted: 2013-02-11 by    Gina S
Complaint Rating:  100 % with 24 votes
Order a free trial for 30 days never recieved product and after reviews no longer want product and their "membership" terms I do not want any part of it ... I do not want my credit card charged and have tried to reach out to company with no avail .. The company is fraudulent in misleading consumers to their product .. I no longer want to take part in...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Health & Beauty

Keranique - New Jersey, Jersey City - FRAUD

Posted: 2013-02-01 by    Jchronop
Complaint Rating:  100 % with 71 votes
I received a free sample offer, just pay 3.95 for shipping. I was leary of being issued a "membership program" so I read the whole thing carefully and nowhere on it did it say "just buy 2 more..." or anything like that, cause i hate that, if I like something i'll buy it again. So I get it in the mail and lo and behold, now they've put me in a "club". So I call to cancel and get the "just press number 1..." routine for a while - then finally push "the right button" and get put on hold for over an hour!!! Never spoke to anyone, so i've...
Complaint comments Comments Complaint country United States, New Jersey, Jersey City Complaint category Hair and Beauty Salons

Keranique - Mississippi, Vicksburg - continued billing and shipping when told no

Posted: 2012-09-27 by    Minnie Marcel Newbegin
Complaint Rating:  100 % with 12 votes
I am a diabled woman who trying to help herself with this product. T expense is too much for me now. When they called in July for this I told them no, no more product. I didn't think to get names, numbers or anything. I had just had brain surgery that month 2 weeks earlier. last week I got another shipment and a huge charge. when I called they told me this was July's charge, but send the package back. none of their comercials have said this. they say just the opposite, when you return you money will be refunded. i cannot even by groceries or any medications I need now. This is the most...
Complaint comments Comments Complaint country United States, Mississippi, Vicksburg Complaint category Health & Beauty

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