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Kenmore - Refrigerator Repair

Posted: 2014-01-29 by    RGRadabaugh
Complaint Rating:  0 % with 0 votes
We purchased a Kenmore Refrigerator on March 30, 2013 from the Valdosta, Georgia Sears store for $1, 169.99. The saleswoman was very helpful in selecting the unit and we were very pleased with our purchase. In fact, all of our appliances were purchased from Sears. We have been doing business with them for more than 40 years. We did not purchase the extended service plan because our last refrigerator was more than 15 years old before we replaced it. After a few months there was a rattle that occurred sporadically. We didn't think there was an issue, thought it might go away on its own and the...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - wheels

Posted: 2013-12-02 by    JEANIEHA
Complaint Rating:  0 % with 0 votes
When the refrigerator was delivered it was pushed againest the wall and the wheels were not installed or dropped.
I had asked about wheels before purchase and was told it had wheels.
I am not able to move this frig. nor can a plumber to hook up the water for the ice maker.
The sears store does not want to correct this problem and without a manual we are not able to do it ourselves....
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - Hawaii - Fire inside refridgerator

Posted: 2013-10-31 by    wugafuzzi
Complaint Rating:  0 % with 0 votes
My Kenmore top freezer approx. 18 cu.ft had a fire in side the refrigerator compartment. The fire went up to the freezer section. one of the bulbs, the sockets and their compartment melted. The fire also melted some plastic containers and bags inside the refrigerator. This lead to toxic fumes that we are trying to remove for the last 5 days...
Complaint comments Comments Complaint country United States, Hawaii Complaint category Appliances

Kenmore - Mississippi - Appliance Repair

Posted: 2013-10-15 by    BiloxiSpring
Complaint Rating:  0 % with 0 votes
I bought my Kenmore Oasis Elite washing machine in September of 2007. Shortly after I purchased the machine I began having problems with it. I had a service tech come out and take a look at he fixed one problem (long fill) at that time. I still continued to have other problems with the machine though. I called again shortly after my one year warranty was out and was told it would cost me to have someone come look at it again. At this point, I called a technician from a local company because I felt that Sears' prices were inflated. The service tech came out and said that he found nothing mechanically...
Complaint comments Comments Complaint country United States, Mississippi Complaint category Washing Machines

Kenmore - Poor Sales Service

Posted: 2013-03-03 by    Aletak
Complaint Rating:  0 % with 0 votes
Sears has been an institution in our family for major appliances for over 60 years.
Yesterday I took my mother in to Sears to buy a new Kenmore front load washing machine. By adding a service agreement for 3 years ($150.00), delivery, etc the total was over $1000.00.
This was at approximately 3pm. She also paid extra for next day delivery (today).
We were supposed to be called between 6 - 8 pm last night, but hadn't been called. So I called. Was told we were on the schedule but no time set yet. We would get a call by 9 pm.
Guess what, no call. I called again....
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Kenmore - Electirc Range Model #790.90313012

Posted: 2013-01-15 by    terrijo413
Complaint Rating:  0 % with 0 votes
I purchased a Kenmore Electirc Range (790 series) just over 1 year ago. Two nights ago, my husband was removing a pizza from the oven and it made a very loud "pop" sound, sparked and stopped working. I've had so many issues with Sears over the years and have sworn multiple times that I would never purchase a Kenmore again, but always seem to get sucked back in. I guess it's my own fault for putting trust in a company that has proven through the years that it is not trustworthy.
Because it isn't under warranty anymore, I refuse to contact Sears and jump through their...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - California, Los Angeles - not working as should

Posted: 2013-01-10 by    Irena Prager
Complaint Rating:  0 % with 0 votes
Today, December 10th 2013 I had called the outside plumber to fix the leak as I was loosing too much water and the plumber fixed the incorrect installation by Sears and stopped the leak. Sears Technician (SERVICE ORDER # 41567812, TECHNICIAN id 0896118) came to check out the machine, Kenmore Elite (model #79631512210, serial # 207KWRE9K998) that has water settings on HOT, WARM, ECO WARM, COLD, TOP COLD. On ALL of these settings the water in the machine remains COLD, not due to the incorrect connection (it has been corrected by my plumber), but due to the computer board internal setting that regulates...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Appliances

Kenmore - Wall oven

Posted: 2012-12-29 by    rambling
Complaint Rating:  0 % with 0 votes
Kenmore 30" Built-in Self-cleaning Wall Oven Model: 99141086991
Preheated clean, empty oven to 350 degrees. While heating, heard a sudden loud crackle and pop. A white fireball surrounded a section of the heating element, making it look like a thick sparkler. Spontaneous combustion, eating through the insulation of the element. Turned off oven, pulled circuit breakers, cut oxygen to oven by keeping door closed. Fire did not go out. Fire continued around heating element, melting the metal and breaking the heating element into pieces. Used a chemical extinguisher with some success, then...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - customer service

Posted: 2012-09-09 by    barrycplnd
Complaint Rating:  0 % with 0 votes
i purchased a refridgerator from sears, i took delivery on 9/9/12. the fan wasnt working to porce the cold air into the refridgerator. after several hours on the phone i have a pepair date. sears has a food replacement line. i called and found out that since i didnt purchase the extended service plan, im not eligable for coverage even though the refridgerator didnt work when it was delivered. service plans are, 229.99 and 329.99. i dont think this is right, its a new refridgerator. i contacted them within an hour of delivery, and they wont do anything. i also have to take off work to get this repaired....
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - Texas - Repairs

Posted: 2012-07-24 by    GayleneAllen
Complaint Rating:  0 % with 0 votes
I bought a Kenmore washer/dryer in May 2011. In June 2012, the dryer quit. Sears repair came out fixed the dryer after $158.00, that night dryer quit again. I called Sears the next day, earliest repair date, July 10, 2012 (11 more additional days). Sears came fixed dryer on July 10, 2012, that night dryer quit again. I called Sears again the next day, earliest repair date, July 23, 2012 (13 more days). Sears came on July 23, 2012, could not fix due to Whirlpool was closed for the day. Next repair date July 30, 2012 (7 more days). Called Sears on July 24th to get an earlier repair date, none available....
Complaint comments Comments Complaint country United States, Texas Complaint category Washing Machines

Kenmore - No response from customer service after sending two emails

Posted: 2012-05-16 by    Piutove
Complaint Rating:  0 % with 1 votes
No response from customer service after sending two emails. The inquiry was legitimate though my email to Kenmore was written in a way to grab their attention. (Apparently nothing grabs their attention after the sale…) ”Dear Ken More: I write to you bereaved of spirit. Perhaps my 35+ year relationship with you meant more to me than it did to you, Ken More. I grew up in a house surrounded by Kenmore appliances. My parents were quite loyal to your name and the quality your name represents. Now, I too, live in my own home surrounded by Kenmore appliances. That is why this hurts all the...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - Repair problems from Sears

Posted: 2012-05-01 by    Hudakine
Complaint Rating:  0 % with 0 votes
In July of this year we bought a 28cu.ft. french door refrig. Today in cleaning a shelf – it broke. I called the Sears Repair line and talked to a very nice young man. BUT – all he could offer me was a replacement part shipped to me IN 7 TO 10 WORKING DAYS. This, in my opinion, is not acceptable. They should send out a repair man tomorrow with the part, even if they had to take one out of a floor model. After much dicussion, he is TRYING to get the part to me in less time. The glass that broke covers the vegatable and air tight crisper. All the vegetables and fruits I purchased today...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - Michigan - Power Miser water heater

Posted: 2012-01-27 by    hotwaterman
Complaint Rating:  0 % with 0 votes
I bought a Kenmore Power Miser 9 water heater in 2005. I have had a repairman over to fix it AT LEAST once a year, always for the same problem: bad igniter. Kenmore has refused to replace the appliance, citing the "Lemon Law" which stipulates that the problem need to happen at least five times in one year. To hell with Kenmore and Sears. I will never EVER but another one of their products....
Complaint comments Comments Complaint country United States, Michigan Complaint category Appliances

Kenmore - Maryland, Olney - Horrible stacked washer/dryer

Posted: 2011-12-22 by    dlynne30
Complaint Rating:  100 % with 1 votes
I purchased a stacked washer/dryer from Sears less than a year ago. On Dec. 2, 2011, the washer broke due a screw coming loose which caused a hole to the bottom of the washer basin. 30 gallons of washer water flooded the surrounding carpet, went through the ceiling and poured out into a bathroom on my second floor. Sears finally was able to come out almost two weeks later to look at it. They ordered parts which were UPSed directly to me - these were 3 HUGE boxes that I got to look at for another two weeks sitting in the middle of my living room. Finally a Sears technician arrived today (19 days...
Complaint comments Comments Complaint country United States, Maryland, Olney Complaint category Appliances

Kenmore - They are not even concerned with finding out whats wrong

Posted: 2011-12-14 by    ceaser
Complaint Rating:  100 % with 1 votes
I was a long time sears customer that as of today will find choose another brand to be loyal to.
I am on my second built in microwave in 2 years because the ones I bough both had the key pads fail and sears wont own up to repairing this. I buy an appliance to last me at least 5 years but this microwave over barely last a year. my warranty expired in june of this year and sears refused to repair my secon mycrowave over instead they suggested I buy a service contract. the first time it happenned I undertood the warranty was over and it was very costly to have it repair so I chose to buy a new...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kenmore - Ontario, Toronto - Broken Microwave

Posted: 2011-12-14 by    Vince tuccitto
Complaint Rating:  0 % with 0 votes
Bought a Sears microwave December 2010, installed March 2011.
Blew up Dec 2012.
Kenmore model 85600, biggest piece of junk i have ever owned. WE barely use this, just to heat up products. The heating mechanism is arcing like mad. We called Sears, their respones, sorry its past 1 year warranty.
Sears used to offer great service, now, same as everyone else, i will never buy from Sears again!...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Appliances

Kenmore - New Jersey, West Milford - wrong unit

Posted: 2011-11-16 by    Ron
Complaint Rating:  0 % with 0 votes
I went to sears 3 months ago because i needed a new propanw water heater, they were the only ones at the time with a unit in my size, i told the salesman i needed a propane water heater and he told us they only sold propane heaters at his location, he looked it up and i got one along with the parts to hook it up. The unit was supposed to be for propane and the box was mark so, so i took it home and hooked it up. it started right up and ran fine for three months, then stopped working. After some head wringing i found the cause and a reset button by the termo coupler, rest it and it didnt work on...
Complaint comments Comments Complaint country United States, New Jersey, West Milford Complaint category Appliances

Kenmore - icemaker

Posted: 2011-11-14 by    McCrumb
Complaint Rating:  0 % with 0 votes
Sears engineers need to reconstruct the icemakers in the Kenmore side by side refrigerator freezers. We have a side by side at work and I have a different side by side model at home. The Icemaker freezes up on a regular basis. I have to stand on a chair and remove all the ice. the bottom of the ice make freezes to the freezer door and it can not be removed without a hair dryer to thaw the ice away. It is a mess. At first I thought we were not closing the freezer door tightly, but that is not the case. The icemaker design is faulty. I would avoid any Kenmore side by side refigerator freezer with...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Kenmore - Michigan - stopped working

Posted: 2011-10-08 by    Detroit customer
Complaint Rating:  0 % with 0 votes
I bought a Kenmore microwave last year and after exactly one year and one month it stopped working. What a peice of junk Sears is selling to the public. Calling Sears they would not acknowledge that this is a quality issue rather they try to blame me for not buying the extended warranty!. I will never buy this brand again....
Complaint comments Comments Complaint country United States, Michigan Complaint category Appliances

Kenmore - Washington, Port Townsend - Washer and dryer

Posted: 2011-09-05 by    Lisa L Johnson
Complaint Rating:  0 % with 0 votes
I bought the Kenmore HE2 plus front loader washer and dryer, on 10/8/08 in the amount of 1384.63. I have had nothing but problems with this washer and dryer. When I first purchased the dryer door popped open constantly while in use. I called had it serviced. It lasted on month, and has continued to pop open. The washer does not spin all the water out of the clothes half the time, and this is not due to overloading. Now the washer wont work at all, I have tried every trouble shooting tip, the internet etc. Nothing works that I have tried.I called Sears, and I have to wait 2 weeks for a service call,...
Complaint comments Comments Complaint country United States, Washington, Port Townsend Complaint category Appliances

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