Sixt
reviews and complaints

Having read through various reviews of Sixt Rent a Car, it's clear that customer experiences are quite mixed. While some customers have praised the company for excellent service and seamless experiences, others have faced challenges such as unexpected charges, issues with car conditions, and poor customer service. It seems that there is a significant disparity in the quality of service provided by Sixt, with some customers feeling satisfied and others feeling disappointed. Potential customers should approach renting from Sixt with caution, ensuring they thoroughly review terms and conditions to avoid any potential issues.

We had the best service by Elizabeth at DFW. She made sure we had a vehicle that would work best for our trip to Colorado. She went above and beyond for us. Definitely ask for Elizabeth anytime you are booking with SIXT she will make sure you get what you are needing. Thank you again Elizabeth! Trace and Erin

Melody the rep at the pittsburgh airport was so helpful and kind. The orignal car i rented something was broken i brought it back she gave me a upgrade,i didnt even ask which was so nice. Its people like her that would make me rent again from your company. Please do sthg nice for her she deserves it.
Bethany McCreight

Good Morning Zach, Thanks indeed for helping me got rent the right car. It was a blessing that getting a chance meeting you and chosen the car that you recommended, it really is a fantastic car, I should say the best car that I have ever driven in my entire life, so smooth and feeling so secure while driving. You guys are the best!

We recently hired two vans on separate occasions and found the service excellent, staff were helpful and informative, vans were brand new or only a year or two old and in excellent condition. Great company to hire from. They don't sub-contract their vehicle hire, unlike other van hire companies (including national companies). Highly recommended

I recently needed to rent an auto while in Arizona. I was quoted a price online and once returning the car, the price was as quoted. Also, no hassle, no trying to add extra coverage etc., Spawntae was the best! The car that I was supposed to rent was not available, so Spawntae upgraded our car at no extra charge! I would highly recommend SIXT and I will definitely use SIXT again!

After being very badly let down by a competitor who told me to ring a couple of days prior to request to book a specific hire car, But when I called to book I was informed they had nothing available. Called into your Manchester Piccadilly office spoke to Kenneth & Melanie who said they could supply an SUV which I required, they also made it possible for me to pay by Debit card as I do not have a credit card.
All the staff at Sixt have been very helpful and they will be my first choice next time I require a Hire car

My terrible experience with DoYouSpain.com opened the door to the opposite experience with Sixt Rental Cars. After being refused a rental by DoYouSpain's partner, Goldcar, I went to the adjacent window at the Tenerife airport. The staff at Sixt Rental Cars was friendly and warm and rented me a car with no problem. There's a Sixt Rental Cars near my Porto, Portugal home. I have rented cars from them three times, with the same friendly, thorough, polite, professional interaction and clean cars in impeccable condition. I highly recommend Sixt Rental Cars.

The young lady at Sixt was Shayna C. She made me feel at easy after having a very scary commute. It was my first time traveling by myself. I had a family member to pass in Los Angeles so after i arrived at the airport the shuttle bus picked me up and this is when I meet Shayna. She was so friendly as well as professional. She reassured me that even if was a little late, I would be taken care off, I would not be left without transportation in this big city. As reassuring as she was I felt I could relax and I did. Within a few minutes she had done just what she promised. It was the start of a horrible trip to turn into a trip I was remember as well as make sure I use Sixt's rental car service from now on...Thank You Shayna C.

I had a really bad experience with Sixt Rental Cars. I wouldn't recommend them to anyone. I was driving to Atlanta in one of their cars when it started shaking. I didn't feel safe driving at high speeds, so I called Sixt Indianapolis Airport where I had rented the car. Rochelle told me to call customer service, so I did. They said I could exchange the car at another Sixt location in Atlanta. But when I got there, Sixt Indianapolis called me and threatened to charge me a $900 drop off fee if I didn't return the car to Indianapolis. I was confused because customer service had told me it was okay to exchange the car.

I spoke to Sheila/Alice/Stella (I don't remember her name) and she told me that Sixt is franchised, which means they operate as individual companies instead of a national company. The car I rented was owned by the Indianapolis Airport Sixt, so I had to return it there. I asked her why I was told to call customer service if they couldn't help me, and why I had to drive an unsafe car back to Indy. She said her boss had driven the car before and it was fine. I didn't understand how that was relevant to my current problem.

If Sixt is not one company and they are all different franchises, why not have different names? This was my first time renting with Sixt and it will definitely be my last. I learned a hard lesson to stick to reputable car rental places like Budget, Avis, National, Hertz, and Enterprise. They have been in business forever and they understand that customer service is important to grow a business. Sixt obviously hasn't mastered that concept.

When I picked up the car, the Sixt counter was empty with only one or two people, while there were long lines at Avis and Budget. I guess those people learned a lesson before me. I repeat, I will never rent a car from Sixt again. And did I mention they called me twice a day before my rental to find out if I was coming to pick up my prepaid car? It was ridiculous.

I decided to give Sixt a try after hearing some good things about them. Boy, was I wrong! I had a reservation for a pickup at 10 pm, and the email I received instructed me to go outside to the curb for a branded shuttle van that would take me to their office. When I got to the curb, there was no van in sight. I looked around for a while, but I couldn't find it. So, I decided to look up their office's phone number, and it was already 11:02 pm by then. When I called the customer service representative, he told me that he wasn't aware of any pickups that night. I gave him all my reservation information, but he started acting strange. Then, he told me that because I was past the 60-minute time from my reservation, the system had canceled it. I explained to him that our flight had a medical emergency on board, and we had to wait for the medical team to get the passenger off the plane. I also told him that I had spent time looking for the shuttle with no luck. I asked him if he could put it back in the system since I was only two minutes late, and I was sure they hadn't rented the van in that time. However, he said he wasn't able to do that. When I asked why, he finally told me that they never had a van that they could have rented to me. He kept telling me that it was my problem and not his. He said I shouldn't have been late, and then he hung up on me.

I have rented cars from many companies all over the world, and I have never had any problems. Every other company gives you 24 hours from your reservation time before canceling your reservation. However, Sixt doesn't seem to care about their customers. I was stuck at the San Juan airport at midnight with four people, and no other rental car company had any cars available. I was able to get on Enterprise's website, and it showed a van available. The Enterprise agent was very helpful, and she told me to make the reservation, and they would see what it said when it came into their system. They found the van, sent two people out to get it cleaned and ready for us.

It ended up costing me over $1500 more because I had to switch from the mini-van I had reserved with Sixt to a 15-passenger Ford Transit. But that's what you have to do when Sixt leaves you hanging at midnight at the airport with a two-hour drive still to your destination.

I will never use Sixt again, and I will tell everyone I know what they did to me and my family. It's unacceptable to treat customers this way. I hope they learn from their mistakes and improve their customer service. My reservation number was ***256.

This website ain't the easiest to navigate, and sometimes the login don't work with just a username or email. But I'm writing this review anyways, 'cause I wish I had seen one before I rented. Gotta give back to the Sitejabber community, ya know?

So I rented a car in Fort Lauderdale from Sixt, and let me tell ya, the price was excellent. It was about 40% cheaper than the lowest other price (E-Z Car) and less than half the price of the big companies. The only downside was that it was an off-airport location, but that saved me some airport usage fees.

The shuttle bus from the airport took about 10 minutes to arrive, and the ride was only 5 minutes. But if you don't fly into the terminal across from the Rental Car center, you gotta take another shuttle ride - just like with any other rental company.

The line at the counter was pretty short, only a couple of people ahead of me, so I only had to wait about 5 minutes.

The rental process was quick and easy, and my car was ready to go right away and fully fueled. But make sure you use a credit card to process the rental - a debit card ain't enough. They put a $250 hold on the card, which is pretty standard.

The car wasn't brand new, it was a Hyundai with 8,000 miles on it, but it was in decent condition and had some nice options. There were a few scratches, but I took pictures and pointed them out, so I had no problems when I returned it.

Returning the car was super quick, less than 3 minutes, and the shuttle to the airport only took a couple of minutes to arrive. The only downside to off-airport rentals in Fort Lauderdale is that the rental car shuttle drops you off at the airport shuttle bus stop at one terminal, and you gotta take the airport shuttle to get to the other terminals. Rental car buses ain't allowed to drop off passengers anywhere else.

Overall, I highly recommend Sixt for rentals at Fort Lauderdale airport.

I don't usually write reviews, but I feel like I gotta warn y'all about SixT. I hope this review gets out there so they lose enough business to make up for the money they're stealing from me.

I was impressed by their car selection and prices. They seemed pretty reasonable and had way more options than other rental car companies. I'd never used SixT before, but I decided to give them a shot on a recent trip to California for a family wedding. I travel for work, so I've rented cars all over the country, but I've never had an experience like this. I wish I'd read reviews before I rented from them, because it turns out a lot of people have had similar experiences.

We rented a small SUV in Los Angeles last September for four days. We hardly even used it, since we were visiting family. When we returned the car, they did a quick inspection, found no damage, and we left. TWO AND A HALF MONTHS LATER, in late November, I got an email from them with a picture of a flat tire. They said we returned the car with a flat tire and we owed them $250. What?! First of all, the tire wasn't flat when we dropped off the car. We would've noticed, and the guy who inspected the car would've noticed too. Second, why did they wait so long to contact us if there was really damage? They supposedly took a picture of the flat tire back in September, so why didn't I hear from them until November?

So what can I do? They say they're gonna send it to collections, and I'll end up having to pay because it's not worth the hassle to fight it. After reading other reviews, it seems like this is pretty typical for SixT. They lure you in with low prices, but they'll get your money one way or another. It's a terrible business model, in my opinion. All I can do now is learn my lesson, never use them again, and warn as many people as possible.

Stay safe out there.

I had an experience with Sixt Rental Cars that I just have to share. I reached out to their "Customer Service" department, but their response was just ridiculous. Here's what happened. I rented a mid-size car via Priceline in August 2020 and was charged $313.09, which included taxes. When I arrived at Orlando International, the girl at the booth asked for my credit card. I knew this was normal practice to cover tolls, etc. even though I had my Sunpass with me. But then she said, "this is not the card you booked with." I explained that my chip wasn't working and I hadn't received a new credit card yet, so I had to use my VISA. She said they don't normally accept this, but she would do it anyway. Really? That was just stupid.

Then she asked if I wanted additional insurance, damage waiver, etc. I said no, I'm covered by my insurance company and I never take it. But apparently she added it anyway. Did I sign the document without reading every line? Yes, I did. Stupidly, I assumed she didn't charge me anyway, as I've done for years when renting cars. It was late at night and my husband was with me, verifying that we didn't want the damage insurance, etc. But when I got to the condo and looked at the receipt, I was shocked. She had charged us and added taxes on top of that. We waited until we returned the car and talked to the attendant to get this off our card. She said she couldn't do it, but she would put in a complaint ticket about it. Of course, she never did.

If you look at the bill itself, it's very confusing. First, it says the total is $562.00, then under Authorization on 1/28/21, it says $478.91. They charged me an additional $248.91 on my credit card. I submitted a protest to my VISA CHASE. This is really a shame that I imagine they play on all their customers, and most people don't want to take the time to fight it. But I'm retired and have nothing but time, and I won't put up with it. I posted about this on Facebook, but it won't stop there. I intend to post on Priceline sites and all reviews of their company unless they credit this charge. I saw complaints about their company, but stupidly booked anyway. They need to fix this.

So, I had a really bad experience with SIXT Rental Cars. I decided to give them a chance even though I read some bad reviews online. I booked a Jeep Grand Cherokee for my trip to Colorado, but two days before my trip, they downgraded me to a Chevy Blazer. I was okay with that, but when I arrived in Colorado, they tried to get me to take a Toyota Highlander instead. I was not happy about that and the agent was not helpful at all. He even declined to service me after I voiced my displeasure. I had prepaid for the rental a month in advance, so this was really frustrating.

What really bothers me about this situation is that the agent claimed that I couldn't get the car I requested due to availability, even though I booked it a month in advance. Also, they didn't communicate with me about the downgrade or the fact that they couldn't put me in the replacement car. Communication is key, especially when the customer is traveling.

To make matters worse, they called me the day after, not knowing that they didn't lend me a vehicle, and the lady on the phone didn't even want to hear my story. I am really disappointed with SIXT and I will never recommend them to anyone.

I had a terrible experience with Sixt car rental branch at Paris Disneyland City office Magic Circus Hotel on December 4th, Tuesday at 11:30 am. I had made a reservation with confirmation number ***[protected]@dfe6e2489 and had received a confirmation after being charged a booking fee. However, when I arrived to collect the car, the agent was extremely aggressive and refused to give me a car without even checking. When I asked her why she was being so rude, she replied with a racist comment, saying "This is France, a developed country, not your country. I don't want to give you a car." When I asked to speak to a supervisor or manager, she refused and told me that it was her company and she could decide whether to give me a car or not.

In the end, I lost my booking fee, wasted my time, missed an important meeting, had to change my flight, and had to take another car with twice the rate. This was completely unacceptable. To make matters worse, the agent even told my daughter to "*B (bad word) shut up." I was on the phone with CarFlexi Call center agent Sabrina at the time, who confirmed that she heard everything and could validate if needed.

I was appalled by the behavior of this employee and asked for her name to give feedback. However, she took off her badge and refused to give it to me. When I insisted on talking to her manager, she threatened to call the police. Is it a crime to ask for feedback on a service that we paid for?

As a Head of Sales in a reputable American Company and with my daughter holding a position of an Executive Assistant in one of the biggest pharma companies in the world in Dubai, UAE, we have never experienced racism comments from anyone before. It was embarrassing to be humiliated in front of other people.

I hope that Sixt will take action against this employee and prevent such incidents from happening again. I am open to discussing the matter further and look forward to hearing from you. The witness to this incident was Carflexi customer service agent Sabrina ***449.

Sincerely,
Yermek Turegeldiyev

My first time renting a car with Sixt was a bit of a hassle. I reserved my car online and went to the West Palm Beach airport location, but the agent told me my reservation was not with that location and sent me to the downtown station. When I got there, I found out that the location was closed with no signs or explanations. I had to drive back to the airport location, where the agent reluctantly honored my reservation without any formal apology. The car was new and comfortable, but the experience left a bad taste in my mouth.

Despite this, I decided to give Sixt another chance and rented several more cars without any issues. However, my faith in the company was shattered when I rented a car to go out of state. I confirmed with a station agent that their vehicles could be taken outside of Florida, but they neglected to tell me which states were permitted. As a result, I was hit with a $915 mileage charge when I returned the car. After several weeks and many emails, Sixt refused to refund the charge, even though it was due to misinformation and employee incompetence.

Despite these setbacks, I continued to rent from Sixt because their vehicles were always in good condition and their prices were reasonable. However, my most recent experience was the final straw. My mother flew in from Germany for my brother's birthday and a family reunion in Alabama. I made a reservation at the Sunrise Blvd location in Ft. Lauderdale and was assured by a phone customer service agent that I could make the payment at pick-up. When I arrived, the desk agent told me I needed to show proof of residency with an FPL statement and another piece of mail. I explained that the phone agent had not mentioned this requirement and that I had just driven 1 1/2 hours and did not have access to a bill. The desk agent called her supervisor, who overruled her decision and prevented me from renting the car. As a result, my family was unable to attend the reunion.

When I contacted Sixt about this issue, they did not respond for nearly a month. When they finally did respond, they offered a generic apology and did not address the specific issues I had raised. Overall, my experiences with Sixt have been frustrating and disappointing. While their vehicles and prices are good, their customer service and communication leave much to be desired.

I went to Sixt at Phoenix Sky Harbor yesterday to pick up my car, but they refused to honor my reservation. I had made the reservation many months before through Hotwire to secure my space and get the best possible price. However, the Sixt staff tried to up-sell and bully me into taking a much more expensive car at $91 dollars per day. They said I needed an all-wheel drive to "go into the mountains". I told them I had been to Flagstaff many times and it was unnecessary. I was going skiing, but I would literally be driving 15 minutes on sand-covered roads to a parking lot. I had done this the previous two winters. When I insisted on having my original reservation at the original price, the salesman then pivoted and said that he could not honor my reservation because there was a crack in my license. He told me that because of the crack, it wouldn't scan. This is ridiculous. An optical scanner would not even register this tiny crack.

The crack had appeared on the card back in 2019. The card is not broken. It has a little crack. It became impossible to replace it with the onset of COVID and the ensuing delays and time restraints at the NYC DMV. In the meantime, I have used the license for car rentals at many different dealers, including Hertz, Dollar, Ace, Thrifty, Budget, Alamo, and Enterprise. I can provide documentation of this. I have had no issues, not even a mention. I also used it to fly several times, and the TSA didn't even blink at accepting it.

I insisted on seeing the manager. She told me the agent would lose his job if he accepted the license (theatrical nonsense). I asked her what I was supposed to do. I was standing there after traveling 2500 miles with my luggage and skis, on buses, trains, and planes. I needed to get on the road as soon as possible to beat an approaching snowstorm up north and get to Flagstaff before nightfall. She looked me in the eye and said "just go someplace else".

I felt I was being singled out because I'm a PoC and I told them so. They mocked, jeered, and hooted at me as I walked away. If you don't believe me, I'm sure there is security footage of this somewhere.

I also want to mention here that they thoroughly mangled my license during this encounter. I have before and after pictures. I had to get my passport FedExed to me to fly home.

It was my good fortune that there was an Enterprise nearby. I have used them many times, more than any other car rental agency. They rented me a car immediately. They did not question my license. One of the agents even put a little piece of tape on the license to stabilize it. They did not try to up-sell me. They did try to pressure me into extras. They were courteous and helpful. I got exactly the car I desired. The rate was reasonable for a last-minute booking. I did unfortunately lose my premium rate of $1417.18 for a thirty-day rental. I had to pay $1974.22, a difference of $557.04.

One of the agents at Enterprise told me that there was a huge demand for rentals that week in Phoenix because of several conventions. I suspect that also was a factor.

I count myself very lucky Enterprise was close by and was as always, helpful and accommodating. I will never use Sixt again. It does not surprise me that there is a plenitude of online one-star ratings for this dishonest, disrespectful company that serves up excuses and humiliation to its customers in heaping platefuls.

I gotta say, I rented a car from SIXT Rental Cars (sixt.com) and it was a total disaster. I thought I was getting a good deal when I prepaid online for a full-sized Kia for $269. But when I got to the rental office at McCarren Airport in Las Vegas, the rental agent started getting all chummy with me and asked me what kind of car I usually drive. Then she tells me she has a different car for me, a Cadillac XT4, "for only $169". I was surprised at the price, but she assured me that was the total. I figured it was just an upgrade and went along with it.

During the checkout process, I was just checking off boxes on the touchscreen in front of me, not paying much attention. Big mistake. When I returned the car a week later, I was shocked to find out that my $269 rental had turned into a $477 rental. The upcharge was listed on the touchscreen, but I didn't read it. The clerk at the desk had multiple opportunities to tell me that the new car was an additional cost upgrade, but she chose not to. And now SIXT Rental Car is telling me there's nothing they can do about it.

I'm disputing the charge with my credit card company, but I'm still pretty upset about the whole thing. SIXT Rental Car makes it way too easy for their customers to not understand what they're buying. There's no paper involved in the process, and the checkout agent either neglects to or intentionally omits verbally providing the details of the final cost of the car rental. It feels like a scam of the worst kind.

I'm going to call SIXT soon to try to resolve this, but if it doesn't go well, I'm never renting from them again. And if you're thinking about renting from them, be very careful and ask for a paper document that lays out the cost before you drive away.

Arrived at the desk after a 9 hour flight and the agent said the car we booked wasn't available and he was giving us an upgrade at no extra cost to us.

When I got my invoice the next day there was a charge for €200 for an optional upgrade. I emailed Sixt straight away and got no response. When I was dropping the car back I put in a complaint to the guy on the desk and he said a supervisor will phone me but the phone call didn't come. The charge has been stopped from our credit card and still no word back from Sixt.

Today I made a reservation to pick up a rental car @ San Antonio, TX on April 8, 2024. (Confirmation #[protected]). Within an hour, my wife and I concluded that we needed to cancel the reservation ... and I did. Nearly immediately I received an email confirming the cancelation but indicating that my card will be charged a $100 no show penalty.

I consider the notion that early (in fact, nearly immediate) cancelation of a reservation that is two months into the fiuture can incur a no-show penalty absurd. What cost did Sixt actually incur to justify such an outrageous attempt to violate consumer trust and misappropriate his/her funds?

I demanding all funds authorized under the initial reservation be immediately refunded to my account in full and free of any extraneous "no show" penalty.

Extremely bad customer service! I flew to Georgia on Feb 3rd for my dad's funeral. Went to pick up SUV I preordered at airport & they didn't have it. My offer was a lower class 7 passenger SUV or pay for upgrade. I didn't agree so the manager Cherrett Callaham's solution was to cancel my reservation without my request! The worse customer service & unprofessional experience I've experienced! Customers aren't valued so buyer's beware!

I rented a car from sixt austria in september. No personnel performed a vehicle check while picking up and delivering the vehicle. I picked up the car from the parking lot and left it in the parking lot. I did not have any accidents during the rental period. I always left the car in secure parking lots. My deposit was refunded at the end of the rental. But 3 days later they told me that there was damage to the car and sent me an invoice. After I left the car, someone may have got into the car and damaged it. I do not accept this damage. However, the company insists on paying. I also rent a car in turkey. When I pick up and deliver, they take photos of the car and make me sign a form. The sixt company did none of these things.

I rented a car back in October in Seattle WA and purchased a premium coverage on the vehicle while I was renting it. It had two packs of cigarettes in the driver's side, and I don't smoke. Drove it over the hotel when it went flat on me the following day on my Uncles Funeral. Now I'm being called about the flat tire charged a whole year later out of nowhere for $300 +/- dollars.

How is this is even possible!

Photos, and contract coming soon.

I rented a car from SIXT car rentals from Oct 27-30 I was charged $400 smoking fee which I disagree with. I didn't find out until after my card was charged. I think its sneaky and underhanded. This is something that could have been discussed when I returned the car. Instead, I can't refute the claim because I don't live in the Newark NJ area. It's just a bad look on SIXT part. How do I know the integrity of the person or persons who made this decision? It sounds like a cash grab when you're blindsided after the fact.

Reservation - [protected]

Faro Portugal 18th August - 21st August 2023

I have requested a breakdown of charges for my insurance company AIG for the costs of damage you charged to my card/AMEX.

I have chased 5 times and still haven’t received a response.

Please provide a reply to my email [protected]@me.com by return with breakdown of costs you charged me.

Regards

Customer # [protected] Rented a car at Denver Airpor. I called back within a hour to adjust pickup time due to airline delays. When I corrected to adjust the time the price jumped one hundred dollars. I have both quotes. I thought the jump in price seemed to be a wrong way to deal with your customers.

I expect an adjustment in my charge. The rental was created on line at my home 116 East 3rd Avenue, North Wildwood, New Jersey. The rep at the rental at the Denver, Colorado. I showed him the quotes of the lease showing the increase of price. I was advised to contact when home. The lease information:

Gary C Sloan Res no: [protected] RA no [protected]

Customer # [protected]

I returned the car I rented at the Phoenix airport the day and time I reserved it for and pre paid with a deposit. They said I had the car 3 extra days then I had rented it for. I have the airline confirmation that I was on the flight the day I dropped the car off. I feel fraud with this company. If I returned the car to the wrong spot where all the cars from the companies at the airport they should have security cameras. They are ignoring my requests to have this looked into, and keep saying I had the car 3 extra days. I dropped the car off where I was guided to at the airport. FRAUDULENT company

I was overcharged by more than $500 usd for extra 4 days. Although I returned the car on time. They assured me that my rental is closed. But a week later I found out that the have not closed my contract! I have called many times, I sent the boarding pass as a proof of my departing DFW on the right day. This paperless system serves these companies as they can charge as they wish!

Rented a car from Sixt Rental Car on June 16 and returned June 24. Weeks later, received a postal letter claiming damages to the rear bumper. I called the Italy Sixt, who referred me to Germany Sixt because it was a German plate car. The photos in the damage report does not show obvious damages and the photos included in the pdf has not timestamp or proof that it was after my rental return. The dame requested was in excess of Euro1700, which is extremely excessive given there was no damage obvious to the body of the car. Damage number SX-[protected]-1-683, M -EA 6066

Dear Sir,

I rented a car from Sixt car rental at the Fort Myers Airport. The time frame was

from June 6-9. When I returned the Vehicle I was told that there was damage that had not been recorded when I picked the car up. You filed a damage claim

for $454.25. They charged my Visa card on 7/20/23 for that amount. I had pur-

chased Insurance through Allianz Global before I picked up the vehicle. The

insurance Company sent me an e-mail this morning telling me that they have issued a check for $343.40. This check should have been sent to me. When you

receive this check , please forward it to me at the following address. Thank you

Dominic A Russo

17 Madaline Lane

Depew, Ny 14043

We rented a car from august 3rd until august 13th. We paid in full when we picked up the car and were told if we brought the car back before 11.00 we would get a refund for a day. As there was no one at the office, we deposited the key in the keybox and made a picture of it with the time. The car was more then 70% loaded (as instructed), was delivered back a little bit after 11.00 and there was no additional damage to the car. When i approached sixt, they said we had to inform them of an early return but they never told us that when we picked up the car. After explaining everything via mail they still refused to make a refund.

My Rental dates were 5/24/23-6/7/23, RESERVATION # [protected].

All insurance taken INCLUDING GAS, GLASS and TIRE. Rental cost was 1555.01 euro PLUS extras of 411.05 EURO for a total of 1966.06 EURO.

Sustained a flat tire on 6/3/23. Car towed to Kilfinora for a NEW TIRE costing euro 291.73. It had to be paid to get the car. I t was charged to VISA. The ORIGINAL tire slip was given to the attendant at the Shannon Airport with his assurance he would get it to the SIXT Office.

** I am requesting my replacement tire money of 291.73 EURO for the TIRE

REPLACEMENT..

** I am requesting 662.50 EURO for the OVERCHARGED RENTAL.

I am hopeful this issue can be resolved with all this information.