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JustAnswer.com Complaints & Reviews

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JustAnswer.com - FREE TRIAL SCAM

Posted: 2013-01-24 by    KLH75080
Complaint Rating:  100 % with 3 votes
Was looking for Vet advice for a dog that was symptomatic. I found a link promising free answers from veterinarians and clicked on it. As it turned out, JustAnswer.com promised answers from a variety of professionals for any number of subjects. Upon further investigation and trying to submit my question for my "FREE" answer, I came upon a page where I was informed that a subscription was required, with a minimum subscription fee of $18 a month. However, they offered a 7 day "FREE" trial. I registered for the 7 day trial and got an answer to my question. However, before the 7...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

JustAnswer.com - Canon printer

Posted: 2012-11-09 by    Bradval
Complaint Rating:  0 % with 0 votes
I gave all my info on my problem with the printer. I agreed to give a credit card number. They said they would charge $5 then $23 when finished. When I put in my e-mail address, they declined me. They said the e-mail was wrong, but it is not. Now I have been charged $15 adn have no info and no number to call to talk with someone....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

JustAnswer.com - What happed here is the biggest breach of confidentiality I ever heard of

Posted: 2012-10-19 by    Mikure
Complaint Rating:  67 % with 3 votes
I have to say that I am shocked! What happed here is the biggest breach of confidentiality I ever heard of! Imagine this; serial killer is contacting justanswers.com. He is talking with lawyer. He is admitting all crimes and seeking help…and what lawyer from justanswers is doing? He is posting entire CONFIDENTIAL conversation on line and linking this to his name! For God sake! Are you people crazy??? I am not serial killer but my confidential conversation with lawyer was posted on justanswers.com website for MONTHS. Anybody who typed my name in Google was able to see entire conversation!!!
Complaint comments Comments Complaint country United States Complaint category Internet Services

JustAnswer.com - Car expert warning

Posted: 2012-09-25 by    IanBrian
Complaint Rating:  0 % with 0 votes
Just note to say that "markthebooler" of the car section is nothing but a fake waste of space if you get a responce from him don't pay you'll thank me for it
Ive never used justanswer before so decided to give it a go i asked a question in relation to a fault i had with my car! at first his responces where not of what you would expect from an expert in that field i did expect a more detailed responce seeing as he claimed to have 30yrs experiance! something i feel is not really the case with this guy I got really fed up to the back teeth as the answers sent to me where...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

JustAnswer.com - scam

Posted: 2012-08-09 by    erightmire
Complaint Rating:  100 % with 1 votes
Asked this company a question re: boat engine repair. "Expert" asked me a few questions and then went silent. I was charged $28 on my credit card in spite of never receiving an answer and never authorizing payment....
Complaint comments Comments Complaint country United States Complaint category Internet Services

JustAnswer.com - Michigan, Niles - business model

Posted: 2012-06-27 by    KarlMonster
Complaint Rating:  100 % with 1 votes
I was looking for a medical diagoses when I came across JustAnswer.com. It seemed too good to be true, so I was very skeptical. On the first page I saw, there was plenty of space to ask questions and describe symptoms, but no mention of a fee for the service. I expected there would eventually be a fee, so I wrote down and submitted my symptoms.

On the next page, I was informed that there was a fee of $59 which was contingent on my "satisfaction" with the answer. That still didn't describe the conditions of the transaction to my satisfaction, but I supposed that $59...
Complaint comments Comments Complaint country United States, Michigan, Niles Complaint category Online Scams

JustAnswer.com - Arizona - service result

Posted: 2012-06-19 by    Robert Pierce
Complaint Rating:  0 % with 0 votes
I went to JustAnswer.com to see if I could get a quick fix for my television. They said they had an "expert" that had an answer and i needed to give a one dollar deposit to see answer. Of course, not expecting to get blindsided, I agreed to that and a further 27 dollars once I was online with the expert. Long story short, The "experts" advice was to take the t.v. to a repair shop. So, this expert already knew it was something that a real "expert" needed to look at but charged me anyway. Don't get me wrong, I have no problem paying for something If I get value in...
Complaint comments Comments Complaint country United States, Arizona Complaint category TV, Music & Video

JustAnswer.com - Colorado, Pueblo - Expert Advice

Posted: 2012-05-26 by    dtsam
Complaint Rating:  0 % with 0 votes
I had been searching several websites trying to get information on a problem I was having with my car. I found JustAnswer.com; the way I understood it they would charge me $18 and I had a period of time to ask questions till I got an answer that was good. When I sent my question I quickly received an answer from there so called expert. But his answer was things I had already found on other websites; the difference though is that they did not charge me anything. But what really ticked me off is they had a text box to write what I had already done to fix the problem. Guess what, that was one of the...
Complaint comments Comments Complaint country United States, Colorado, Pueblo Complaint category Cars, Parts & Vehicles

JustAnswer.com - service paid buut answer not received

Posted: 2012-03-26 by    rh_daud
Complaint Rating:  100 % with 5 votes
i had posted one question with regards to my pet and i need to pay RM64 for the answer. After i had key in all the credit card data, the webpage disappear, what left on the screen was..opss, google can't find the webpage! I didn't even get the answer. When i contacted the bank, the transaction had already done.. so, i had to pay for the service. To be on the safe side, i cancelled the credit card bcos i had found out later some even had been charged for monthly basis eventhough they only used the service once..and yet had not received their answer....
Complaint comments Comments Complaint country Malaysia Complaint category Pets & Animals

JustAnswer.com - Missouri - No way to cancel

Posted: 2012-03-19 by    notHappyAboutThis
Complaint Rating:  93 % with 15 votes
Contacted site to ask a lawyer a legal question. Paid $49 for the question, which was answered to my satisfaction. However, they signed me up for an unlimited subscription in which they are going to take money money from my credit credit card on a monthly basis. I did not approve this. Not only that, the site gives directions on how to cancel your subscription. It states, "To cancel, when you are logged into your JustAnswer account, click on the “My Account” link from the JustAnswer homepage, then select “Off” for your subscription under “Payment Information”."...
Complaint comments Comments Complaint country United States, Missouri Complaint category Online Scams

JustAnswer.com - Just Answer should not accept Ms. McCoy's non-professional behavior and should ban her from the site

Posted: 2012-03-12 by    Alite
Complaint Rating:  0 % with 0 votes
I have perused the site several times. I was horrified to see many, many, many responses by one so-called EXPERT --- Kate McCOY --- who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking Kate about her sessions but then Kate constantly answers instead of being professional and telling the customer --- look by you keeping on asking me questions you are splitting things and you will NEVER work things out in your therapy. She should have told the customer that she should be bringing ALL these matters up with her therapist....
Complaint comments Comments Complaint country United States Complaint category Internet Services

JustAnswer.com - California - Unethical Behavior

Posted: 2012-03-12 by    Sorah
Complaint Rating:  25 % with 4 votes
I have perused the Just Answer site several times. I was horrified to see many, many, many responses by one so-called EXPERT --- Kate McCOY --- who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking Kate about her sessions but then Kate constantly answers instead of being professional and telling the customer --- look by you keeping on asking me questions you are splitting things and you will NEVER work things out in your therapy. She should have told the customer that she should be bringing ALL these matters up with her...
Complaint comments Comments Complaint country United States, California Complaint category Online Scams

JustAnswer.com - New Mexico, Rio Rancho - justanswer.com

Posted: 2012-02-27 by    Susan Grazier
Complaint Rating:  67 % with 3 votes
I looked on line to see if we could get some info on an antique piece of furniture we had been given. I found a site that declared they had experts waiting to instantly answer my questions. I entered in my question and then was asked for $20 on my VISA in order to get the answer, if I was not satisfied then my card would not be charged. I did that. I then waited to hear. Today (1 day after the quesion was asked) I received an email that my answer was ready. When I tried to access it I got the following message "Server Error-404-File or directory not found. The resource you are looking for might...
Complaint comments Comments Complaint country United States, New Mexico, Rio Rancho Complaint category Furniture

JustAnswer.com - New South Wales - Payment deductions without answer

Posted: 2012-02-15 by    Graham Galvin
Complaint Rating:  100 % with 1 votes
I asked a question regarding a HVAC system about 13/1/2012, but didnot get a reply. I had a deduction of $ 29.99 from my account, then on the 13/2/2012 another deduction of $ 28.21 was taken still with no reply to my question....
Complaint comments Comments Complaint country Australia, New South Wales Complaint category Appliances

JustAnswer.com - Unauthorised Credit Card withdrawals

Posted: 2012-02-13 by    Mike Rushworth
Complaint Rating:  80 % with 5 votes
I asked a question on the justanswer.com website and and paid via credit card the £28 fee via credit card. A few months later I saw one of our credit card statements and justanswer.com had been taking unauthorised monthly payments of £28. We then noticed the company listed on Scam watch websites with the complainants all reporting the same unauthorised payments....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

JustAnswer.com - Disappointed with service

Posted: 2012-01-19 by    canbyte
Complaint Rating:  100 % with 4 votes
Incompetence prevents this company from achieving their potential so I'm hoping that they will use this rant to improve and become a useful service. First, it would help if they were more honest, direct, easier to understand and did not try to trick people into signing up for the monthly service as well. Their web pages are confusing and or tricky (you can easily sign up for the monthly service without realizing it as many on this board have complained about) One number for customer service was wrong but I found another that worked. Whew! Customer service is one of those third world places...
Complaint comments Comments Complaint country United States Complaint category Law & Civil Rights

JustAnswer.com - California, San Francisco - a total scam that can cost lots of money

Posted: 2012-01-13 by    EWK
Complaint Rating:  100 % with 1 votes
This company is a classic Internet scam that pretends to offer expert advice on dozens of topics for a small one-time fee. The company then coverts the customer's credit card access to a monthly "subscription" and bills the credit card every month.
The "customer service" links are designed not to work. The "contact us" link is a fake. The "experts" are often wrong or are simply phonies.
There are hundreds of complaints on the Internet about justanswers.com
This is one of the most blatant and cleverly-designed scams on the Internet....
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Unauthorized Charges

JustAnswer.com - This is a big scam, avoid

Posted: 2011-11-16 by    Witolles
Complaint Rating:  100 % with 4 votes
First you need to give your credit card, thinking that you will get legal advice. After they have it, then they state that you are not getting legal advice. I was unhappy with the worthless answer I received, but I am unable to ensure my credit card will not be charged anyway. This is a big scam!!...
Complaint comments Comments Complaint country United States Complaint category Online Scams

JustAnswer.com - Florida, Gainesville - charged me $42 for getting me back on myemail and did not do it. I had to do it myself

Posted: 2011-11-15 by    rosemary l manis
Complaint Rating:  50 % with 2 votes
In answering my complaint they gave me the answer on email which I could not access. A catch 22 reply which was worthless, thus I would like my $42 back, please....
Complaint comments Comments Complaint country United States, Florida, Gainesville Complaint category Credit Cards

JustAnswer.com - California - Answer to a question

Posted: 2011-11-07 by    andrew_001
Complaint Rating:  100 % with 5 votes
I asked a question about forwarding existing mail from an old email account to a new one. From the answer that was given to me, the "expert" assigned to me spent no longer than 10 seconds on a google search literally copying and pasting what he found into his response. This information did not answer my question. It was clear from his response that he didn't spend any more time on the google search than he did reading my question. The expert, who's username is "dimmusacio, " ended our correspondence accusing me of not clarify the fact that I wanted to transfer existing...
Complaint comments Comments Complaint country United States, California Complaint category Internet Services

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