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Just Energy - Fraud

Posted: 2014-08-18 by    Thadeo
Complaint Rating:  0 % with 0 votes
Two just energy people were camped on our door steps. Normally, we won't answer the door unless we're expecting someone. These two just sat there for about 30 minutes during our dinner. Eventually, I went out to see what they wanted. They said we were the last ones on the block they haven't contacted so at first I thought it was something government or official. They gave this impression that everyone else signed up. They gave their spiel and wanted my energy bill which I thought was odd. They wanted me to sign the form which I did and then she had to call, but I really hate signing...
Complaint comments Comments Complaint country Canada Complaint category Utility Services

Just Energy - Contract creation without signage

Posted: 2014-06-06 by    NaomiAngell
Complaint Rating:  0 % with 0 votes
We had someone come to out door asking for my recent enmax statement and they have signed my boyfriend and I up with a contract I believe but we had no signature involved and this was done against our will so we are now somehow receiving calls which concern me that we now owe them payments for services we did not sign up for!...
Complaint comments Comments Complaint country Afghanistan Complaint category Utility Services

Just Energy - Over bill, fraud electric bill

Posted: 2014-01-08 by    adhillon
Complaint Rating:  100 % with 2 votes
My Name is Amarjit Dhillon.
Just energy rep came in person to my home in Feb 2013 and asked us to switch to Just Energy as electric supplier as apposed to my current supplier NStar. I was told multiple times that JustEnergy will always be lower or equal rate than current supplier. I ensured multiple times and I told then it is no brainer to not to switch to Justenergy as I always going to say money. I confirmed that with the rep.
I did not pay close attention to my bill and recently found out that Just energy was always charging lot higher rate than NStar. I called NSTar for some of...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Just Energy - Misleading Door to Door Salesperson

Posted: 2013-11-07 by    asharp
Complaint Rating:  100 % with 3 votes
On 10/04/2013 a Just Energy door to door salesperson came to my house. She asked to see my current energy bill. I showed it to her. She stated that Just Energy could lock my current CCF rate at 0.24cents, because that was the rate on my current bill with DTE at that time. I said OK, but it states on this contract that the rate will be 0.59 cents per ccf. She told me, it does but call Just Energy when you get the transfer letter and they will adjust your rate to the 0.24 cents because you will be a variable rate customer. Because you will be a variable rate customer, you can lock in that 0.24 cents...
Complaint comments Comments Complaint country United States Complaint category Other

Just Energy - Ontario - Just Energy carrying out a contract that was terminated

Posted: 2013-07-30 by    odara
Complaint Rating:  27 % with 15 votes
In 2006 when I first moved into my new home, Universal Energy rep came knocking on my door and mislead me into signing a contract with them for natural gas. Being a first time home owner, I didn't know any better and I thought that this was something I needed to agree to for my gas supply. I later received a call from them asking to reaffirm my contract which I agreed to again. I can't recall if it was the same phone conversation or during a separate phone conversation that they asked me to agree to the terms and condition. At that point, I realized what I was signing up for was not a...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Utility Services

Just Energy - Alberta, Calgary - Non Existent Customer Service

Posted: 2013-06-27 by    Melinda Steil
Complaint Rating:  100 % with 1 votes
This Company is nothing but a scam and should be shut down. My bill has gone up approximately per month and is higher now than my daughter's. She has a bigger house, more occupants etc.. If you are a day late paying your bill they hrass you at home even if you call them back to make arrangements to pay---even if you short pay them by 1.00 the will consider you late. Epect daily phone calls and threats in the mail for disconnection, take you to court etc.. You can not cancel their service or you have to pay them a 700.00 fee. This is ridiculous as their service is horrible. They do not keep...
Complaint comments Comments Complaint country Canada, Alberta, Calgary Complaint category Utility Services

Just Energy - Scammed in to "Contract"

Posted: 2013-06-07 by    MommymeDee
Complaint Rating:  100 % with 7 votes
A little over a year ago, two individuals visited our Leduc home informing us that they were from Just Energy and that their provider was newly approved to provide energy services in our area. They asked if they could speak to me regarding how we could save by amalgamating our natural gas and electricity to one provider. My husband wasn't home yet, so I spoke with them on the porch until he arrived home. They explained how the rates would merge and provide a lower combined rate than Epcor/Altagas could provide. They asked if I had an Epcor or Altagas bill around so that they could point out...
Complaint comments Comments Complaint country Canada Complaint category Other

Just Energy - Billing Errors

Posted: 2013-06-03 by    jackintx
Complaint Rating:  100 % with 6 votes
I signed up for Just Energy in September, 2012, with the expectation that my electric utility bills could be lowered based on their rates. Living on a fixed income, every cent is critical to me. I set up my account so my monthly bill would automatically be charged to my bank account each month so I could not worry about my electric bill being paid on time. It is not June 2013 and I received a bill for my may service and was concerned since my usage went up even though I have deliberately done without to keep my usage low. To my surprise, the dates I am being billed for are for a period ending in...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Just Energy - Alberta, Edmonton - Lies

Posted: 2013-05-15 by    Kirsti
Complaint Rating:  100 % with 4 votes
I phoned Just Energy FOUR times in April advising this company of my move and confirming details to switch my account from St. Paul to Edmonton. four out of four times I spoke to four different representatives and was advised and informed of four completely different pieces of information! After receiving my first bill, I noticed that the new tenant at my previous residence is now linked to MY account, meaning, I am paying for TWO residences for power AND gas. When I phoned to clear this matter up, I was informed that two of the representatives documented that I DID NOT ask that my move be processed,...
Complaint comments Comments Complaint country Canada, Alberta, Edmonton Complaint category Utility Services

Just Energy - Alberta - Just energy

Posted: 2013-04-10 by    michelleldp
Complaint Rating:  0 % with 0 votes
Just energy keeps phoning my home repeatedly, after I have continually tell them that they have the wrong number that there is no Lena that lives here, I have had the same number for at least 12 years...and I explain I have never even heard of this woman, just energy tells me that. No problem they will take care of it...it happens again...they tell me to give it a week..I do...they call again...and again...and again... I phone back tell them the story all over again..they tell me..no we can not control the automated machine!! So like what the...??? I told the, fine I will be charging them for harassment...they...
Complaint comments Comments Complaint country Canada, Alberta Complaint category Collections Agencies

Just Energy - New York - Added fees

Posted: 2013-03-06 by    Debora2437
Complaint Rating:  100 % with 1 votes
Just Energy made electric bill go up. We kept it for a while to see if it would change. When we finally got rid of it for the electric we were charged $50.00! At this time we still have it on the gas account but I am calling to get rid of it on there also. I'm sure we will be charged again. Stay away from this company!...
Complaint comments Comments Complaint country United States, New York Complaint category Utility Services

Just Energy - Ontario, Keswick - Lying door to door salesman

Posted: 2013-03-01 by    Moonshyne77777
Complaint Rating:  86 % with 7 votes
Watch out for these vultures from Just Energy or you'll find yourself "Just Scammed"
This young punk shows up at my door - I should mention that I live in subsidized housing and the majority of my neighbors are either single moms or elderly widows. I guess this guy thought we'd all be easy prey.

He proceeds to insist, pretty much *demand* I show him a utility bill (they do this so they can get your account number and sign you up without your permission. Then it's a huge headache to prove you didn't sign up so NEvER show them anything!). Already...
Complaint comments Comments Complaint country Canada, Ontario, Keswick Complaint category Utility Services

Just Energy - Texas - Overcharging for services

Posted: 2013-02-12 by    J. R. Fazio
Complaint Rating:  100 % with 4 votes
I signed on with Just Energy in April of 2012. Recently they started charging me a service fee of $12.19 plus another fee for paper billing of $4.95. Two months ago I called and they removed the unauthorized charges, but had to be removed from next months bill. Last month they added charges again. I called and they again removed these erroneous charges from this months bill. This month they added the $4.95 charge for manual payment when I let the charge my credit card. I called again and this time got hold of an idiot representative who couldn't even understand the problem, and a supposed manager...
Complaint comments Comments Complaint country United States, Texas Complaint category Unauthorized Charges

Just Energy - Ontario, Mississauga - Contract

Posted: 2012-12-07 by    Chris in Leduc
Complaint Rating:  100 % with 1 votes
I had a 5 year contract for Electricity with Alberta Energy which was passed on to Just energy approximately 12 - 18 months ago. The contract was set to expire In November 2012 at which time I assumed it would become a month to month contract. At the time my contract expired I was in the process of investigating my options for electricity as I was not happy with Just Energy and was frustrated with their aggressive door to door campaign and pushy telephone customer service reps (We had just moved to our new house in June of 2012 and they had visited the house approximately 6 times and were very pushy...
Complaint comments Comments Complaint country Canada, Ontario, Mississauga Complaint category Utility Services

Just Energy - Alberta - poor customer service

Posted: 2012-10-18 by    momuv7
Complaint Rating:  100 % with 2 votes
We signed up with Just Energy Jan, 2010. Our mailing address is different from our house or service address. I filled this out on the sign up forms and told the salesman about the two addresses. I expected to have my bills mailed to my MAILING address, but it didn't happen. Over the next 27 months, I called them 11 times to try and get my bills mailed to the correct address. They did manage to get one bill to me and a very nasty letter threatening me with lawyers if I didn't pay my bill. I told them I would pay if they could manage to get a statement to me as I wanted to see an actual...
Complaint comments Comments Complaint country Canada, Alberta Complaint category Other

Just Energy - Texas - ID breach

Posted: 2012-10-11 by    BirdstheWord
Complaint Rating:  100 % with 4 votes
First, I would like to state that Just Energy jeopardized by Identity by plastering my SS# along with my name on my bill which could be viewed by everyone that handled my mail. I was in shock my heart started pounding and I was angered by the breach of privacy on there part. I called PUC and filed a complaint with them next I called JE and complained to them. When I asked to speak to a manager "They Were Busy"...So my Second complaint is that when you call with a serious complaint such as this, as a customer of JE we should be able to speak to a Manager RIGHT away. Well, that did not happen...
Complaint comments Comments Complaint country United States, Texas Complaint category Products & Services

Just Energy - Texas, Houston - sales

Posted: 2012-05-29 by    angeloarc
Complaint Rating:  67 % with 6 votes
just energy has been coming to my house every couple of months for over 3 years even though I have complained to them. I have also complained to the ny consumer protection, bbb, ny attorney general to document they are breaking the law by tresspassing. I have documented everytime they have come to my home with a camcorder.I have even called the police on them the last 2 times they were at my door. the last time last week they would not leave my property when I asked them to several times.I felt threatened. I think I have more than enough documentation to hire an attorney for tresspassing, taking...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Solicitors

Just Energy - Ohio, Cleveland - Being Bullied over the phone

Posted: 2012-05-04 by    LadyDO
Complaint Rating:  100 % with 3 votes
I received a phone call from Just Energy after changing plans to go with IGS. IGS had offered me a lower rate and I took it as I explained to the gentlemen. He said that I was out of contract and he was calling to renew. Then he continued to offer me another year at 6.99mcf when the rate was 5.49. IGS had offered me 4.94 mcf. I ask the gentlemen if he had a lowerr rate to offer me and he continued to say that I was ina contract after he had said I was no longer in one. He kept pushing the 6.99 for the year. Started yelling at me over the phone I had told him no that I didn't want to change...
Complaint comments Comments Complaint country United States, Ohio, Cleveland Complaint category Other

Just Energy - Ontario, Guelph - Still charging after contract is up

Posted: 2012-05-03 by    J Ziegler
Complaint Rating:  100 % with 3 votes
My contract for Just Energy was up in January. I had 3 sales people come to my door and try to get me to renew. I told them thanks but no thanks. It is now May and they are still on my utility bill. I called to find out why and they tell me that I have to either phone them or mail them with my decision. This is crap, I didn't resign anything so they have no entitlement to charge me. I can't get anywhere with phoning them, there representatives don't know anything and won't give you any answers other than their standard "we are waiting for your call to tell us that you don't...
Complaint comments Comments Complaint country Canada, Ontario, Guelph Complaint category Unauthorized Charges

Just Energy - New York, Yonkers - Daily News scam

Posted: 2012-04-23 by    cristal89
Complaint Rating:  75 % with 4 votes
I worked three hours from my residence as an "energy supply salesman" or so it seemed. My house keys have somehow remained in their possession, I was not informed of any company downsizing. I "made" ten dual "sales" in 3 days and was fired in the vehicle I was driven in, and had already coerced me into doing working long past quit time. I was hired around Valentine's day and harrassed by one of the several sketchy upper management, including Patrick Gilliland, and the recruiter Lizette Lopez. Lopez just called me back after two weeks of "phone tag" to...
Complaint comments Comments Complaint country United States, New York, Yonkers Complaint category Contractors

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