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Thank God for NO Kiosk
I am over 55 years old. I have been going to fast food places for years. My go to was Mcdonald. I quit going there for over 6 months . There service is horrible with is kiosk garbage. You walk in and get told go to the kiosk. No I just walked out with others in my age group or older doing the same. On the other hand I go to the Jack N Box store number 7320. First off I am greeted with a hello and a smiling face. The staff member takes my order gives me my drink. Then oh wait for this . They give me my order on a tray, Yes I said it a tray but wait there is more. They ask me if I need anything Napkins , condiments . So please Jack N The Box . DO NOT put kiosks in your stores and thank you for the superior service and food quality.
Dog gone the food
The eggrolls were soft and they are usually crispy it was soft and deflated and cold undercooked and the chicken sandwich bun was hard like a rock its not just the location Jacks food everywhere took a dip and it sucks I never complain but I had to get a knife to cut this and my dog wouldnt even eat the rest he left that part for yall to see and that dog eats poop so what does that say i woke up on sunday and I thought I was going to puke I had to run to the bathroom and I tasted that horrible egg roll and some sweet and sour mostly sour and this was the worst fast food experience and i have eaten at whitecastle so take that into your thought process this experience will live in my nightmares for the rest of my life
Yeah sounds like a vomitorium to me. They need to change the name to Crap in The Box.
what the hell people ! yes you corporate folks
Ok i run and own a burger specialty food truck , but since i was a lil kid i have been a jacks taco fan also the jumbo jack lover . tbh i have not had a jumbo jack in about ten years l i got one tonight and ...what in the hell did you corporate nerds do to my jumbo jack . what i got was absolute garbage i mean i threw half of it out and the seagulls would not even touch it . I doubt highly it was my location but maybe shelton wa all the food seems to be weird there , However my jumbo jack was far from jumbo and burnt to a crisp the buns were over toasted and the meat i mean cardboard was def flavorless I doubt honestly this will ever reach the ears of anyone important ,,,but dam folks im really shocked the jumbo jack is more like the mini hockey puck , please fix it ...if you having troulbe i would be glad to teach you how to cook
Jack In The Box complaints 891
Did not order
I got an email stating that I had ordered something this morning from a Jack in the Box in CA. I live in TX. Can this please be refunded? I have removed my cc.
order#[protected]
Claimed loss: 58.36
Desired outcome: Refund
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Food and service
Ate at the Jack in the Box on Trimmier in Killeen Tx. First, it took over 1/2 hour to get our food.. OK no problem. But... I ordered the Breakfast sandwich on Sour dough, eggs bacon cheese sausage.. the only thing on mine was bread, sausage, and some very limp bacon. When I went up to the counter I was told that they where short staffed and very busy. Told them forget it and just give me my money back.. Well, that wasn't happening. So I sat another 10 minutes while they went ahead and added the missing ingrediencies. The problem was that even though I use 10 napkins it was still to greasy to eat. I three it away and left. That particular place will NOT see me again. Georgia Howard [protected]@gmail.com
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Modification pricing
Very disappointed in the choice to charge for adding "onions" onto a product. I had this same issue with Del Taco a couple years back and have not been back as the issue was never addressed. There was a small charge of $ 0.15 for adding onions. Very small but annoying amount. Why? An onion has a cost of $ 0.50. At least 50 servings per onion of that same...
Read full review of Jack In The BoxIs Jack In The Box legit?
Jack In The Box earns 91% level of Trustworthiness
Perfect Trust Endorsement: Jack In The Box achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Jack In The Box. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jack In The Box has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Jackinthebox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jack In The Box as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Jack In The Box and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Jackinthebox.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Jack In The Box has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 891 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Jack In The Box protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Jack In The Box. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Order wrong two times in a row
I went to the Jack in the box on Eagle Rd in Meridian idaho. Both times I ordered tacos. Ive been ordering tacos for many years and know they come in pairs. Both times I ordered 6 pairs of tacos which would be twelve. I was charged for 6 pairs. Both times i get home and got I have 6 tacos or 3 pairs. This isnt rocket science. the second time I also ordered large seasoned curly fries, get home and the container had curley fries on top and below regular fries.
Claimed loss: 6 pairs of tacos
Desired outcome: get someone that can get an order right
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The management team and scanning employees pay
I was working at the Victoria TX location on Rio grande st. I work and bust my butt all the hours they have me scheduled for but when payday comes along. We get screwed. I get paid for 16-20 hours and get paid a weeks worth instead of my bi weekly pay. I'm not the only who complains about their checks missing hours. One day I clock in and see 26 hours and...
Read full review of Jack In The BoxThe attitude of the cashier
I was at the store #3527and I ordered the order of 2 tacos and fish sandwich and I asked my fish sandich without the wine sauce and when I have my order I I drove away from the store and I realize my sandiwch had the sauce came back and I asked Ashley that my asked het without sauce and instead of have a good responds her responds was very agresive and I...
Read full review of Jack In The BoxCustomer service/refund
On January 20,2024 I visited the Jack in a box on Jones Rd in Houston tx. My husband and I came in thru the drive thru. I first asked if the bagel breakfast sandwich was still available they gentlemen in the driver informed me no. Ok so I asked what was in the southwest salad. The menu if it's shown in the photo on the menu board I can not see the from...
Read full review of Jack In The BoxJack in the Box at 2101 Palos Verdes Dr. N in Lomita, CA 90717
To whom it may concern, I am writing to you with a matter of urgent concern involving your store at 2101 Palos Verdes Dr. N in Lomita, CA 90717, and its alleged association with a local towing company, Budget Towing. On January 3rd a troubling incident occurred wherein eight vehicles, including my own, were towed under questionable circumstances. It i...
Read full review of Jack In The BoxDelivery
On 01-22-24 I put in a delivery order through the app for breakfast, shortly after I received a text that my order was canceled and I should contact the store for further details. The person who picked at my nearest location off 105 west in montgomery tx was very rude to me, refused to give me a phone number to ask about a refund for my food. He told me all...
Customer service, length of time for drive thru order
Date of incident: 1/19/2024 Store #816 Drive thru order #172 I went to the drive thru, ordered my food and was told to go park around the front of the building and wait for my order, after waiting 14 minutes I went inside to see what was taking so long, the staff member Trezura was very rude and stated that there were only 2 employees working. I do not...
Missing food and service
I've gone to a location here multiple times and have been missing food every time it's a college location so I end up not really being able to check my food. I've had multiple items mustn't every time with 0 contact from Jack in the Box despite multiple contact attempts over 2 months. Today I went to the Kenmore location with a online pick up for the drive...
Read full review of Jack In The BoxFood
So I placed an order at Jack in the box for delivery by DoorDash. They said it would take approximately 30 minutes to get here and then the time kept going up and up and up to where it was an hour before it got here. Pretty sure Jack in the box already made the food before DoorDash ever picked it up. Because by the time it got to me everything was cold...
Read full review of Jack In The BoxMilkshake machine
I just left the jack in the box on 82nd and king rd in Portland Oregon I go to jack in the box everyday for a strawberry milkshake there machine has been broken for at least 2weeks or more I have to go way out of my way to find another store this is very inconvenient it shouldn’t take this long to fix a milkshake machine this is bad customer service in my book on top of that the menu board has a jr jumbo jack listed for $2.09 and I was charged $2.69 at the window I’m very disappointed.
Claimed loss: My time
Desired outcome: Get the machine fixed asap and change the pricing to reflect the correct cost
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Condiments
For some reason my Jack in the box wants to charge me for sauces that have already been ordered online. They will literally argue you down over ranch while you're paying $30 for your food. I'm really tired of it and at this point if you're not able to give me the condiments that I already on my receipt then I have to have a refund and I have had to do thi...
Read full review of Jack In The BoxNo food
I went with a friend to the Jack on Olney Ave in Port Orchard, WA. We went to the drive up. Once at the speaker we were told the following. "Letting you know we have no buns only bread, no regular or curly friends. We are out of chicken, thin mints, eggs roles and mini tacos. What? Not sure who does the ordering for this place but they should be fired...
Read full review of Jack In The BoxJack in the Box Store #5007
I am attempting to take your customer survey but my 14 digit code doesn't work. I have tried online and on the phone. My husband and I were at your newest store in Louisville. It wasn't crowded and had heard so much about Jack in the Box that we decided to try it. First, we were advised not to order tacos because they had just gotten a large order of 40...
Read full review of Jack In The BoxCustomer service
As one who trained multiple employees including management when I worked and managed at Jack in the Box i explained how I wanted my sandwiches made when I received the receipt I noticed it was not rung up correctly so I reminded them how I wanted it and the manager on duty got an attitude saying it could not be rung up that way and how she’s been with Jack...
Read full review of Jack In The BoxCustomer service and food order refund
ORDER #[protected] On Wed Nov. 29 2023 I place on order on the Jack In The Box Mobile app for the location at 2727 W Wheatland Rd Dallas, Tx 75237. I made it to the location to pick up my order. I made back home and realized I didn’t get my Oreo Milkshake so I checked the rest of my order to find out that all my fries were ice cold my jumbo jack wa...
Read full review of Jack In The Boxcontacting Jack via phone
I was going to complain about store #538 that was once one of my favorite stores. However, now I'm complaining about corporate advertising a phone number to call direct and speak to a live person with your complaint... What BS... Dial the number and you get this recording. something to the effect of "THIS NUMBER CANNOT BE REACHED AS DIALED"... Really...
Read full review of Jack In The BoxManager on duty
Her name is yassice. And for some reason she has a issue with me and at first I didn't think nothing of it with my food always getting messed up. But the last few times it's gotten bad yesterday I asked and got charged for extra cheese and nothing at all as see in the picture below and this only happens when she is there. the store # is 3704. Date. 11/27/23 time 4:35pm
Overview of Jack In The Box complaint handling
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Jack In The Box contacts
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Jack In The Box phone numbers+1 (858) 522-4716+1 (858) 522-4716Click up if you have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (858) 522-4716 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 522-4716 phone number+1 (858) 571-2121+1 (858) 571-2121Click up if you have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 4 4 users reported that they have successfully reached Jack In The Box by calling +1 (858) 571-2121 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (858) 571-2121 phone number+1 (928) 627-2276+1 (928) 627-2276Click up if you have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 627-2276 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 627-2276 phone number+1 (928) 722-5695+1 (928) 722-5695Click up if you have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have successfully reached Jack In The Box by calling +1 (928) 722-5695 phone number Click up if you have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number 0 0 users reported that they have UNsuccessfully reached Jack In The Box by calling +1 (928) 722-5695 phone number
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Jack In The Box emailsmedia@jackinthebox.com100%Confidence score: 100%Support
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Jack In The Box address9330 Balboa Ave., San Diego, Washington, 92123-1516, United States
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Jack In The Box social media
Most discussed complaints
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