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InboxDollars / CotterWeb Enterprises
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1.5 42 Reviews

InboxDollars / CotterWeb Enterprises Complaints Summary

5 Resolved
37 Unresolved
Our verdict: With InboxDollars / CotterWeb Enterprises's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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InboxDollars / CotterWeb Enterprises reviews & complaints 42

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10:04 am EDT
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InboxDollars / CotterWeb Enterprises Redemption of my rewards account!

I have been ignored by this company for months about redeeming my rewards, they are trying to force me to use their vendor cards or create a pay-pal account that isn't secured for my personal info! I've requested a check; but they won't respond to the request! This is my second complaint, and hope this gets their attention, help me resolve this issue!

Desired outcome: ALLOW me to REDEEM my accumulated points and not IGNORE me!

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InboxDollars / CotterWeb Enterprises Cash out and recieve a check!

I've requested several times over the past year to cash out and get a check; I can't use those vendor e-cards they require an i/smartphone or require my personal banking information (pay-pal)! Why can't you give me a check, you have in the past?! I don't want some 3rd party vendor controlling how/what/where I spend my money! I feel that i'm being forced into something that I don't want or you hold my money hostage! I' earned that money and should be able to do whatever I choose with thats why it would be easier with a check! Let's resolve this matter!

Desired outcome: Allow me to to cash out and send me a CHECK!

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10:50 am EST
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InboxDollars / CotterWeb Enterprises Redemption

The offer was for MoneyGram for $30.00 cash back. It was credited to me on 10/23/23. It was redeemed on 10/24/23 for a $30.00 mastercard. They said for me to email for approval. I emailed for approval did the verification process which passed. I scanned my drivers did the selfie and identity was verified. And I still haven't received my $30.00 mastercard yet. I don't know how many times I emailed them and no response yet. All they do is send me the same email verification through persona over and over May I please get my redemption code please.

Claimed loss: $30.00

Desired outcome: For them to be honest and pay

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Bradford Lee
, US
Jan 11, 2024 8:30 am EST

I was requested to send my ID, however I did not do this because of several reasons. With data, ID theft, phishing and so many other scams out there it's unreasonable for any ethical company to do this, unless you have applied for and been granted a job with them.

They use a third party identifier whom they have no control over. So inbox cannot guarantee you that your information will be handled properly or legally. It's really foolish that they would take suck a legal risk as they would be liable to if the company were to do something with anyone's info that they shouldn't. I'm amazed that they would even think about "identifying" panelists in this matter, considering the fact that there is a company, possibly the one that they are using, who has had a judgement for several million dollars against them for mishandling people's info. Desperate people do desperate things. This is just another attempt for them to stall and/or get out of paying out.

I would suggest you ( and anyone else having this problem with them.) contact inbox dollars, as I did and tell them that you will be filing a complaint with the BBB, Consumer Affairs, and their state's Attorney General... and then follow through.

Is InboxDollars / CotterWeb Enterprises legit?

Our verdict: Complaints Board's thorough examination reveals InboxDollars / CotterWeb Enterprises as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, InboxDollars / CotterWeb Enterprises stands out for its commitment to quality and security. Clients considering InboxDollars / CotterWeb Enterprises should delve into its customer service record to gauge compatibility with their expectations.

InboxDollars / CotterWeb Enterprises earns 91% level of Trustworthiness

Perfect Trust Endorsement: InboxDollars / CotterWeb Enterprises achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for InboxDollars / CotterWeb Enterprises. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Inboxdollars.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Inboxdollars.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Inboxdollars.com you are considering visiting, which is associated with InboxDollars / CotterWeb Enterprises, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a inboxdollars.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

InboxDollars / CotterWeb Enterprises as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for InboxDollars / CotterWeb Enterprises have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

InboxDollars / CotterWeb Enterprises website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While InboxDollars / CotterWeb Enterprises has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • InboxDollars / CotterWeb Enterprises protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • InboxDollars / CotterWeb Enterprises's website seems to offer jobs or career advice. While this can be a helpful resource.
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10:57 pm EST
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InboxDollars / CotterWeb Enterprises Redemption

I was credited to $30 on 10/23/23 I redeemed on 10/24/23. And still haven’t received my redemption link. My account is verified and etc. This isn’t my first time redeeming I’ve redeemed several of times. They keep saying verify through link done verified through link. Instead of helping me and sending my rewards all they send is the same message over and over. Today is 01/03/24 and still have not received my payment

Claimed loss: $30.00

Desired outcome: For them to pay me

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9:02 am EST
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InboxDollars / CotterWeb Enterprises - Payment not received and rights violated

I don’t know how old this thread is, but inboxdollars was bought buy another company and things have gone downhill since then. I’ve been member for 15 years or more and never had a problem with redeeming giftcards or payouts. Now that they are owned by this new company, there is a multitude of problems. They will do just about anything to keep from paying...

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InboxDollars / CotterWeb Enterprises No payment

I did a rewards to receive $30 cash back and I did it and I got the gift card redeemed and everything but they never sent it to me this wasn’t the first time I redeem the card this is like the fifth or six time and I was able to redeem them for even more like $50 $30 and they were redeemed fine but now they don’t wanna let me redeem this one and I just redeemed another one after reading this one and this one I didn’t get the money for but the other one I did it doesn’t make any sense and they still don’t wanna give me my money and it’s been since three months now

Claimed loss: $30

Desired outcome: Payment

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1:09 pm EST
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InboxDollars / CotterWeb Enterprises InboxDollars

Ok f first off my thing is already verified my account it’s already verified phone number I didn’t eat everything and I did offer for MoneyGram and I finally got the first one for them to give it to me OK and so then I went to redeem it on October 24, 2023 until this day I have not been able to receive it but what I don’t understand is I did one on November 3 2023rd and I receive that one on November 6, 2023 I had no trouble receiving that one at all and before I redeemed the one on October 24 I redeemed another one for $50 and that one I didn’t have any trouble at all for some reason they don’t wanna give me my last redemption for $30 and it was done before the one on NovemberAnd then there was the one before that was redeemed without any issue

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Update by MARII89
Nov 29, 2023 1:15 pm EST

I don’t understand why they’re making such a big deal out of $30 when the first one I redeemed was $50 and I did without any problem and then the second one I did after that one I got it I don’t understand why they’re doing such a big deal

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5:18 am EST

InboxDollars / CotterWeb Enterprises Never pay me my reward card is only $16.03 cents

Hi, yes I participe in surveys for 2 years in I not doing, becuase this company inbox dollars dont lisend, I call many times, I lef messages never return my calls, I send e-mail, nothing... Finaly idont get why is hard to send my card rewuard this people dont care! No comunicacion! Menber #[protected] my name esmeralda argueta, in my e-mail=[protected]@yahoo.com use my e-mail whuit the account... Tankyou guys if you kent speack this people the well by fantastic! In case my number cell [protected] or my home phone [protected] please callme in the afternoon after 2pm irealy tankyou godbleesyou... The fhone inbox dollars 1=[protected] theare in facebook if you check...

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7:24 am EDT
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InboxDollars / CotterWeb Enterprises Account deactivation

Took hours of my time and as soon as I earned enough to cash out, they conveniently deactivated my account, claiming I violated their terms of service. This equates to theft of service, in this case my time. The amount I lost is very little, but after seeing so many others users get scammed, and for a lot more, I felt it necessary to share my experience. This is absolutely a scam, stealing the time of others so the site can claim 100% of the proceeds from surveys and advertising.

Claimed loss: $15

Desired outcome: Payment of what I, and so many others, had earned, followed by criminal charges brought against this company where applicable.

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MARIA0066
, US
Jan 05, 2024 9:36 am EST
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That’s all I want them to do is reactivate my account so I can get my earned cash and then be done with them. Cause they rather deactivate my account instead of owning up to there mistake

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Justine Cabaj
, US
Nov 23, 2023 6:56 pm EST
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Yes, I agree. Same thing happened to me yesterday when my account balance just added up to $30 which I had been waiting for to be able to send it to my PayPal.

Justine Cabaj

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MARIA0066
, US
Jan 04, 2024 4:31 pm EST
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I been waiting for a payment since 10/24/23 and it’s not my first redemption but they did the same to me instead of paying me they closed my account

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Justine Cabaj
, US
Jan 04, 2024 11:11 pm EST
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I was able to get my account re-instated through customer service to cash out. Thank God but have not used it since because I don't want to spend the time to collect the money and possibly not be able to cash out again

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InboxDollars / CotterWeb Enterprises - Refusal to allow me into my account and to do a cash out

Refusal to allow me into my account and to do a cash out. I have been signed-up for Inbox Dollars for years, but never used the account until this last month. I notice that I had gotten the minimum to cash out; therefore, tried to cash out to a financial platform. However, all it did was sit at process for about 12 hours today; and would go through...

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3:20 pm EDT
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InboxDollars / CotterWeb Enterprises Won't let me cash out.

I have been a valuable customer for inboxdollars, since 2007. I got a new phone, I went to my profile to update my new phone number. This was in September, 2023. We'll when I reached $10.00 two weeks ago. I went to the reward page to put my order in. I wanted a palpal reward. Instead of them texting me on my new phone number. They wanted to text me on my old phone. I don't use that phone, it's broken. Please help me, I keep sending email. They want an ID. I will not send them this. It's private.

Desired outcome: Please I want them to send me my money to my PayPal account.

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InboxDollars / CotterWeb Enterprises Cash back not being awarded

Ive sent multiple emails and tickets in and the response I’m getting is from customer service

Reps that obviously aren’t reading anything I write and have done nothing to help me … I purchased $1,417 worth of clothing from vineyard vines and it was a 10% cash offer back on February 24th…. I received a credit of $1.42 which isn’t even 1% cashback and I should be receiving $141 cashback

Desired outcome: Cashback of 10% on my purchase

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4:44 pm EST
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InboxDollars / CotterWeb Enterprises Phone number confirmation to payout

I had enough to get payout through paypal. When you request, wants to verify your phone. I put it in and says someone else already uses. I have had this phone for 5+ years. Their customer service is no existent. You send emails to support and are ignored. If you message through or post on Facebook page. It's like a canned or automatic response, we will get back to you. I have never even received any confirmation. Funny they boast how me. Seems to be plenty of complaints about it. This is one of those things that you wish, even though its small. Had a class action to punish them. They are making money off peoples work. Thanks for listening**

Desired outcome: Pay me off and close account.

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InboxDollars / CotterWeb Enterprises Surveys and offers

Today I spent an hour completeing a survey that was clearly a survey. When I clicked the finish button and it directed me back to the InboxDollars webpage which said that I didn't qualify for the survey that I had just spent and hour doing. And it didn't credit me the measely.25.

I am $3.06 away from being able to cash out on a $50 Walmart rewards card and now suddenly in the past week I'm not being credited for the things I've been completing.

Desired outcome: I want my credit for the survey & offers that I completed. I have them documented. I want to cash out on my $50 Walmart Rewards Card because if I had been credited for what I have completed I would be able to cash out today.

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8:13 pm EST
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InboxDollars / CotterWeb Enterprises App download

Using inbox dollars website, I found that they were paying $60 if you downloaded the game Merge Dragons and played to the Foothills 3 level. I followed all their instructions and downloaded the game. After 32 days I contacted them because I had not received my reward. After going back and forth with them and providing screen shots (including a screenshot that said “no purchase necessary” after they tried to say I didn’t make the minimum purchase) they refuse to pay out the $60 that I ever earned and have closed the matter.

Desired outcome: I would like to receive the $60 reward that I rightfully earned

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InboxDollars / CotterWeb Enterprises Offers

I don’t think the offers work anymore…

Contacted inbox dollars, customer support. Told them, the only offers that worked, were the penney offers.

I then requested to be given, a sizable reimbursement. In the amount of: $300 worth, of inbox dollars credit.

This problem, has persisted, for some time. Since september, of 2021.

I proceeded to inform them, of the following:

* broken surveys… with errors.

* surveys claiming, to be already completed…. Even though, it was my first entry, into said survey.

* broken video submission surveys.

* some surveys, are stuck, on their load screens.

* broken website mechanics, such as withheld to-do list rewards.

* hijacked web links, surveys lead to unaffiliated websites. Example: ebay.com

I only wanted to do, was make them aware, of these issues. Avoiding further consumer frustration.

They responded with: these offers, as well as other actions, are not showing up, in your activity feed. Therefore, we cannot give credit.

Desired outcome: $300 credited, to my inbox dollars, account.

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InboxDollars / CotterWeb Enterprises Reward offers

Inbox dollars had a reward for “Hint Water”. You buy their special, 3 for 36 dollars and in turn you would be rewarded 36 dollars. This was Sept 29th. It was supposed to be credited 3 days later.

I haven’t received it. They don’t seem to be replying to my emails. There’s a few other offers I never received credit for.

I’m now locked out of withdrawing any funds from my account. They kept sending me inaccurate codes to verify my account through my cellphone number. They sent 4 codes that were all invalid and then it locked me out completely from withdrawing any funds from my account.

I only want what’s owed to me and be able to access it. I put a lot of time and effort into these surveys and reward activities. I’m very grateful for any help you can assist me with. Thank you, Chris

Desired outcome: I’m only requesting what funds are rightfully owed to me and my ability to access those funds.

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Resolved

Hi, Inbox Dollars credited my account the 36 dollars I requested. I also performed an identity verification check and completed it. As of now, it appears everything is in order. I appreciate the help. The complaint seems to be resolved. If I have any future problems, I’ll be in touch again. Thank you, Chris
This was resolved on Oct 12, 2022.
Their email is : support@inboxdollarssupport.zendesk.com

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InboxDollars / CotterWeb Enterprises Payment for surveys taken unable to redeem

I had joined Inboxdollars.com and started taking surveys, at least the ones they allowed me to do and did paid emails. You had to get at least $15.00 before you could cash out. So when I reached a little over $15 I tried to cash out with PayPal in which I have an account with. Said was verified but never received a conformation email or acknowledgement, anything. When I got a little over $20.00 I tried again for a Walmart gift card for $15, still nothing, no acknowledgement. I also tried contacting them both times but just kept getting a computerized reply and I gave them all the info I had. Now I have a little over $30.00 and tried to cash out again with PayPAL and it actually went to my PayPal but then went right back to the payment screen. Heard nothing from them. It does not show that I did anything. Trying to contact them is a joke and trying to navigate their site, I can't find or get to what I want . I HAVE HAD IT, THEY ARE USELESS and I just want my $30. I am also going to file a complaint with the Attorney General.

Desired outcome: I just would like my $30, they can keep the change.

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Foxmix55
Johnstown, US
Oct 11, 2022 7:24 pm EDT
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I’m experiencing similar problems. I hope you get your money. You put a lot of time and effort in for that $30; you earned it.

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InboxDollars / CotterWeb Enterprises Closed my account after I cashed out

I have been using inboxdollars for months and I have not once had an issue. Then, I go to sign in like normal and am told my account is blocked, with no reason behind it. I had just cashed out for a $15 walmart gift card. Then all of a sudden my account is restricted? It does not make any sense as I had done nothing wrong. Just requested my cash out when I earned the required amount. I want my account fixed!

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InboxDollars / CotterWeb Enterprises Inboxdollars deactivated my account for no reason and stole the money I had earned

On 7/7/2022 I downloaded 4 games through the Offers tabs on Inboxdollars. I played these games until I met the necessary requirements to earn the reward. Some games gave me 14 days to complete, some games gave me 30 days. Only one of the 4 games credited the reward automatically, for the other 3 I had to contact support. I jumped through all the hoops they asked me to and verified my account and identity multiple times for both the customer support department and compliance department. Everything was fine until I filed a claim to receive my reward for $110 for the fourth game I completed. All 4 games totaled $200. I went to log into my account the next day to see how long my reward had to pend for before I could cash out and to my surprise my account had been deactivated. I reach out to support for an explanation, but all they said was that I had violated the terms and conditions. I emailed back asking for a specific reason, stating that I had not violated any of the terms and conditions and asked for my account to be reviewed again. I got a response back quickly that the decision was final and that this was the final communication customer support would answer. I have never been so appalled by a company in my life.

Desired outcome: At the very least I would like my $180. Whether that’s reactivating my account temporarily so I can cash out the money and then deactivating it again or then sending me a check I can deposit into my account.

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InboxDollars / CotterWeb Enterprises contacts

Phone number

+1 (651) 289-0720

Website

www.inboxdollars.com

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