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The good, the bad, and the ugly - discover what customers are saying about iBurst

Welcome to our customer reviews and complaints page for iBurst. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with iBurst.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used iBurst's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

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Please feel free to browse our reviews and complaints and share your own experience with iBurst. Your feedback is an important part of our community and will help others make informed decisions.

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J
11:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

iBurst Bad Service (Non existent)

13 August request renewal on existing contract with new modem. I have discussed my situation with regards to proof if address to Thembi Mtshutshwane who said that a a lease agreement would be acceptable as proof of address. On 14 August were the couriers at my workplace to deliver such modem, however refused to accept my proof of address as arranged with Thembi after they have phoned Iburst. With consultation with Thembi via email were it obvious that Iburst does not whish to treat any customer with respect or decency. On the 23rd of the same month, were an Iburst modem delivered at the same address without any proof of adress. When enquirering about this were I just ignored by Themby as well as '[protected]@iburstgroup.co.za'
How is this possible that they would deliver hardware to one person at the same address without proof of address, and for the next person who do have proof of adrress they refuse to deliver the hardware and threat such a person disrespectfully.

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Unblock
, US
Sep 06, 2010 12:20 pm EDT

If it’s not the dashboard, it’s the cap, then the virus protection & the connection signal strength and constant disconnection. I fed up with iburst at the moment. Please contact me, then i'll give a full report of all my problems.

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6:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

iBurst Overcharging & Unfair termination of Contract

In December 2011 I was converted from Iburst Modem to Cell C Modem due to signal problems in my area. Monthly description was R149pm.Since then I paid the following: 01/12/2011 -R257, 15/12/2011 -R711, 19/12/2011 R81.70, 03/01/2012 -R406, 01/02/2012 -R406, 02/02/2012 - R406, 28/02/2012 -R450, 02/05/2012 -R1, 561.97.In the beginning of March, they called me to say they received no payment from me, I had to send proof of payment because it didn’t show on their side.I did & they said they would take it up with their cash office.For the whole of March and April, they gave me no Gigs to use the internet, nor did they deduct my installment.In May they deducted R1561.97.I emailed them to ask what was going on, they said I am in arrears, they have terminated my contract and I still owe them R574.73.I asked them why they terminated my contract as clearly I have paid them over and above what I was supposed to be paying them and they said I am listed as being in bad debt with them.On the 23/05/2012 I received a final letter of demand from them via post stating that I must pay them to avoid legal action against me.They are clearly robbing me and I don’t want their contract anymore.As far as I am concerned they owe me money, I don’t owe them anything. Please help before they debit my account again and take all my money!

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7:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

iBurst iBurst illegally debiting from my account

On 29 Dec 2010 I send and email to iBurst to cancel my contract with effect end of Jan 2011. In the email I specifically instructed them not to debit my account for the month of Febr 2011. I received confirmation from iBurst on the 6th of Jan 2011 and on the 20th of Jan, that my contract with them will be cancelled on the 31st of Jan 2011. The reference number they gave me was: [protected].
On Monday 31st Jan 2011, iBurst debited an unauthorized amount of R592.00 from my cheque account. I send a written complaint to their Retensions Dept on Friday 4 Febr. I requested that someone phone me to discuss the matter. No-one did. I phoned their Retensions Dept later that day. I explained my situation to the woman I spoke to, she created a credit note and informed me that I have to wait 7-14 working days for a refund. I was shocked and I told her that the waiting period was too long and definitely unacceptable as this was their mistake. She told me that there is nothing that she nor her manager could do to speed up the process. I asked to speak to her manager, but was cut off.
A 7-14 working days is an unacceptable waiting period since it was their mistake!

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Hasseks
, US
Jan 13, 2011 7:06 pm EST

Due to poor product and service delivery we cancelled our iBurst account in January 2010 and were told there was a one month notice on cancellations. Our monthly amount was R198 for 2 gigs, but 2 months down the line they are still debiting strange amounts from our account, R267 this morning for example, the same as the month before. No idea what this charge is and not even sure how to stop it. I get the feeling this company is in serious financial trouble and is about to close.

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G
8:51 pm EST

iBurst No service at all from Iburst

I purchased a 8 gig contract from iBurst in January 2010 - I purchased an attena to increase my signal as I was living on the edge of the signal in Rustenburg - For the first three days I had a good signal of 70% taking the circumstances in account - I then left over the weekend and the Sunday I returned my signal have dropped to 20-30% and I am disconected several time during a 24hour period. I then complained at iBurst on their website and have written several emails to their Pretoria Branch to a guy by name of Renier Taute and he said he will follow up - When attempting to phone, no-one pick up the phone as if the company is run by a single person! After that I have submitted about five complaints via their website and to date not a single person have come back to me. This is the worst Internet Service provider that I have encountered thus far and I am considering of abandoning my subscription with them due to BAD SERVICE, NO BACK UP, NO INVESTIGATIONS, NO FEEDBACK and after all, JUST POOR RELUCTANCE IGNORANCE TO THEIR CLIENT BASE - Maybe their CEO Mr VAN ZYL is making too much money to care what is happening in his Company!

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3:39 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Not receiving all my email and cannot log onto Iburst Webmail, phoned tech supp got Nontobekho (got her eight times in two days) ... Oh dear! She tells me that there is nothing wrong with my email, I humoured her for and hour explaining in monosyllables that I have an average of 40 mails a day and have five people phoning urgently wanting responses to their...

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R
3:34 pm EST

iBurst Stay away from Iburst

Over the last few days I tried to contact the call center a number of times. I have been holding on each time for 10 - 15 minutes and then have finally given up. Today I got through after 15 minutes to be told they are there 247. Most of my incoming mail has been going into 'spam' and apparently they have had a problem for a couple of days. How about letting the subscribers know and getting more staff into their call centre, to offer some sort of service? Any decent service providers around, please let me know!

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A
11:21 am EDT

iBurst Everything that can go wrong has gone wrong.

1. After 3 months of faultless connection, my lag times suddenly went through the roof. Reliable internet gaming became all but impossible. Hours of call centre hell to try and rectify the prolem. Best advice I got after 2 days: 'Are you connecting with the correct username?'. After 4 weeks, I was told there was an 'Unconfirmed problem' that they had been working on for some time. And they would get back to me in a week with a report. Not a solution. A report. I have done tests I have spoken to many people and after 6 WEEKS, there is absolutely no progress. The worst part is that runs like an absolute dream for several days, and then it changes to barely usable for several days.
2. Changed account types and the changes were not reflected. Several calls necessary.
3. Ordered an antennae for delivery. Wasn't delivered. When I called back a week later, I was told that they though I was going to collect it. When it was finally delivered, I was told (by the deliverman) that if I didn't have a copy of my ID, they couldn't deliver the antennae. First time I had heard of that.

BTW: All of this was delivered with the friendliest yet completely ineffective service I have ever experienced.

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4:46 am EDT

iBurst Try download something using iBurst, ha good luck

Early this morning, when the Internet is usually faster than daytimes, I tried to surf the net. Using iBurst. The iBurst signal monitor says I have 100% signal. Yet it seemed slow, for the last few weeks it has very very slow. I went to a few online speed test sites. This was the result: an average upload speed of 100-140 kbps. That is slow for a broadband service for which I pay for. And a download average of 40, yes FOURTY, kbps! That is dialup speed! Shocking. What a slow speed. And disgusting, seeing that this is supposed to be broadband, and at a time of night when many users are sleeping and thus not online. No excuse for this. Try download something using iBurst, ha good luck. Rather buy that pigeon. iBurst should be pigeon pie. When my contract is up I am leaving them.

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Endofdestruction
, US
Jun 03, 2016 8:22 am EDT

My son was using my niece's i-burst internet. When he used it for July 2009 and he reached the 40mb capping it sent him an e-mail to tell him. He then purchased a bundle of more internet time and continued to use it. In August he used the internet and on numerouse occassions tried to log onto the i-bust site to check his usage but was unable to log in as the site was having 'technical' difficulties. When I phoned i-burst to check the usage they told me they could not give me this info and no one could log onto the site as they were having 'technical' difficulties. In September this problem continued and on the 120909 they sent an e-mail to say we owed R6083.00 for 3.5g that had been used. When I phoned to find out what was going on they said they had changed all the contracts to be uncapped and this was the usage for September 1-12. They charge 10 times the normal rate for usage out of a bundle. Today I was told we owe R18000.00 for August and R6000.00 for September that is a Total of R24000.00. This is absoluteley ridiculous ! I am having a heart attack ! I am prepared to pay for usage but not at ten times the bundle rate.

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M
11:48 am EDT

iBurst Iburst - not for business people, not for anyone

I really think I-burst needs to reconsider who their market is and where they market their devices, and then train their sales people to sell ONLY to people living in this area. I made the mistake (after talking to a sales consultant and he advised me that the Wireless would work for me), I complained then and after a long hastle, they swopped it for a 3G USB device and advised that this would be the solution, not mentioning that I won't have signal in most areas I travel, however I stuck with it for months maybe a year already as I thought that everyone is experiencing this problem. However, sitting with colleages, I have to connect, reconnect, reconnect, reconnect etc etc etc because my 3G card keeps on disconnecting.The call centre just advise that you must download the latest software, from a 3G card that keeps on disconnecting! I did manage to download the software, but to no avail. I-burst, please go and check my itemized billing and see how many times I have to connect and reconnect, can it really just be a bad signal (I just find it strange as my wife sits next to me with he Vodacom 3G and doesn't experience the same problem), service is just getting worse, 15 month of hell.

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2:26 pm EDT

iBurst Subscription not valid or canceled

I sent an email to iburst on Sunday evening and still haven't heard from them. The person in cahrge of paying the iburst account has been doing so via debit order for almost a year now. If I'm not mistaken she was also paying R12 for the internet security software. Kaspersky no longer works and it says, 'Your license key is invalid.Protection is disabled.Your current subscription is not valid or has been cancelled'

I've been trying to find out how to renew the subscription but the iburst website doesn't even show you what package you are on as before as I assumed this is where you could renew it and be sent a new license key.

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K
9:15 am EDT

iBurst I can't check my bandwidth anywhere

Okay, here's the thing. I get 1gig bandwith per month. I try to check it everyday, because if I go over that 1gig it goes to pay-per-use. One month I had to pay over R1500 for the bandwith instead of R350 because I went over that 1gig.

Now, here is my problem. Since the beginning of this month I have been unable to check my bandwith usage. I am unable to log in to Iburst's site. A few days ago I phoned their help line and what a disaster that was. I waited for over 30min for the person to tell me that he can't check my bandwith, because their 'system' doesn't allow it. I was told to put my internet's sim card in my phone and check my balance that way. But guess what...That doesn't seem to work either.

So, my problem is that I am probably going to have to pay a very large amount for my bandwith this month. Money that I don't have. I don't want to be liable for their mistakes. I want a refund or I just want to pay the amount which I pay for one gig.

It's extremely frustrating. When will their 'system' problem be solved so that I can check my bandwith usage. And will I really have to pay for the amount of megabites that I exceeded? I have no idea what to do!

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12:00 am EDT

iBurst Bad service and signal

I took out an Iburst 36 month contract, the sales rep came to my place of work and installed the modem to my laptop and checked that it worked and it did. When i got home that night it did not get signal, he came over and gave me an aerial and i was able to get a weak signal, i was worried about this and stressed my concern to the rep, we were also looking at moving not to far from where i stayed and the rep promised me that Iburst was putting up 7 new towers in December that year (2006) and that i would get full signal in my present flat and that the whole area would be covered so i would get signal when we moved, December came and went and still my signal got worse and when i moved i got no signal.

I have been phoning and emailing Iburst about this matter and they never respond to my emails or take my details down and never get back to me. I eventually got sick of there lack of help and stopped paying my account. they sent me an email saying that if i did not pay that they would take legal action, i then emailed back explaining the situation got one response from Avril and was again left hanging, so i email the help desk and finally one person faxed me a request to cancel form but told me that it's up to Iburst to cancel or not. I was so frustrated that i vented my anger on helicopter a consumer complaints sight, i never once bad mouthed Iburst, i told my story like i have now.

Last night a Dion Carter from Iburst phoned me, he was rude to me, he lied to me about previously speaking to me last month, i know he did not as i changed my cell number and only gave it out now when i emailed Avril at Iburst. I then explain to him several rime why i was unhappy, he never listened to a word i said, told that i had seven day to have canceled the contract and a year later can't do it, i told him again about the verbal promise from there sales rep and said i took the contract on his assurance that i would get full signal in december ( i signed up in june 2006) and should bear with the poor signal for that short period.

I did not know any better believed him and signed the contract, now i have been fighting them and email info them and no one helps or wants to listen to why i never canceled within the seven day, this Dion Carter also threaten legal action against me for writing on hellopeter as he said i discrete there name, i did no such thing i just told it like it is, and i looked on hellopeter there are over 200 complaints about iburst, so is he going to sue all 200 people as well. I have been paying for a service that i can't use and feel that i was lied to into taking the contract.

Thank you,
Bronwyn

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Steffan
, US
Jan 24, 2011 6:05 pm EST

I suddenly could not connect to the internet and in the address bar was 'cap reached'. MY INTERNET IS SOFT-CAPPED! Tried to phone iBurst, couldn't get through. Monday I phoned and was told it's not a technical problem, I must speak to the accounts department. Phoned accounts department only to be told it's @lantic's problem. Phoned @lantic and was told that it's iBurst's problem. Phoned iBurst again and was told it's @lantic's problem. Obviously my now my blood pressure is through the roof as I have lost a whole day's work because of this incompetence. I eventually told iBurst to phone @lantic themselves and sort this out so that I could work again. Needless to say, no answer.

After almost a week of fighting with @lantic (iBurst's staff are just TOOOOO INCOMPETENT TO DEAL WITH!) I was told that iBurst have done away with soft-capped internet. No notice, no 'by your leave', nothing. Just cut you off at the knees and don't care about the fact that you can't earn a living anymore. I was originally headed in Neotel's direction, but signed the contract with iBurst on the condition that I had soft-capped internet. Now they just change it?

STAY AWAY FROM iBURST!

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Falkone
, US
Sep 22, 2010 8:01 am EDT

On 29 september i email iburst a query regarding my contract term, i signed a 2 year contract term that will should expire in 2011, acording to the iburst website it will expire in 2037, i recieved a reply via email on 02 october from molefe Matjila requesting my acount details so they can investigate, i replied on the same day, Today is the 06th of October and i have not had any response.

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Klauss
, US
Jul 14, 2016 4:16 am EDT

I got billed this morning for about R2000. I find this strange as I have been on a contract for three years at R700 a month, and when it ended I was told that I will be billed R300 a month with the same data cap, as I have all the equipment. This is not the first time I have had trouble with the billing department. I have contacted my banker and cancelled all access to my account from I burst. I require an explanation as to HOW i am billed, and Why I am being ripped off for being a loyal client.

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Machester37
, US
Jul 14, 2016 4:16 am EDT

I wont go into detail re bandwidth usage which took months to fix. that was a nightmare on its own. My service has been suspended - apparently the amount debited each month is not correct and the onus is on the user to find out from iburst every month what the actual amount should be and to then pay the difference. have you ever heard such nonsense in your life! I emailed Sonette Louw several times - her attitude was - you can pay the arrears off but we cant connect you. I then emailed Sandra Smit who never bothered to answer. On the 710 I emailed Mr Ian Halliday and still have had no reply. so you have a poor billing system and the client should SUFFER!

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Josh
, US
Jul 14, 2016 4:16 am EDT

I have a prepaid contract with Iburst which means that I prepay for the internet access every month. I also bough the modem outright just so that I d not have to be tied to any long term contracts. Over the months I have been triple and double billed and have just received very poor connectivity. Their service has just been going down the toilet. So now I have decided to cancel my internet access from end of August 2010. Now they do not want my to do that and say that they cannot cancel my service until end of September due to some ridiculous rule of a calender month's notice. It is two weeks before the end of August and I am fed up. Why should I as a consumer who has a prepaid contract have to be subdued to another month of hell after this month. This is so unfair. If you provided the service as agreed in the first place I would not have had to go to another service provider. I hope the company goes bankrupt soon as this kind of service is just not on. Anyone who reads this should be very careful and steer away from Iburst as they are a bunch of crooks and have rubbish customer service. I hope their CEO or MD reads this to see how bad they are.

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Akrusine
, US
Jul 14, 2016 4:16 am EDT

There is a new version of the internet security program used by IBurst. The e-mail that they sent out didn't have all the info, so I had to call for help, and spoke to Harrison twice in one evening (1208). He sent me a new e-mail, and eventually, I got everything loaded, but the password is incorrect. I tried to sort it out over the weekend, but they were busy upgrading the site, so still, no luck. On the 18th, I spoke to Kenny. He promised to escelate the problem. I still haven't heard anything. On the 20th, spoke to Tebogo, who promised he will send me a new password before 21:00 ( I phoned at 20:00). I still have not received the e-mail. I haven't been able to use my internet due to no internet security, and I can't wait to see what my cellphone bill is going to be after 40 minutes on the phone with IBurst.

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CherizeG
, ZA
Jul 14, 2016 4:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I joined Iburst in April 2009, on my application form I requested that my service must be capped. When I received my modem the service was uncapped, so I contacted them again and requested that they must cap it, eventually they did. Suddenly January of this year they uncapped it again without my permission - resulting in invoices of up to R6000.00. This is outrageous, and I refuse to pay. I have tried to contact them via phone and email, get cut-off on the phone, and no response via email received from them to date.

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Soalen
, US
Jul 14, 2016 4:16 am EDT

I've been with Iburst since 2007, and the service and product was so good that I decided to renew my contract, but since December last year things have gone pear shape. My signal has gone from 80% average to 40% average, and I even experience disconnections lately when my signal drops to below 20%. Nothing has changed on my side, same computer, same location, same antenna ect, and yet they are clueless as to what caused this decline in signal. Then I am confused to why customer service has gone so bad. Previously they were prompt and really very professional, now I wait weeks for a response and service is just unacceptable. I cant wait for my contract to expire.

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helloise
, ZA
Jul 14, 2016 4:16 am EDT

being double charged by i burst! see if this makes sence:

my contract started in july of 2007, i have paid every month until end december and the CLEARLY what happened in january 2008. here is an excerpt of the excel document THEY sent me(copied and pasted this part):

DEBIT CREDIT OPEN RUNNING TOT
03 Dec 2007 I1135602 INV 179.00 0.00 0.00 179.00
31 Dec 2007 P725917 CSH 0.00 -179.00 0.00 0.00

03 Jan 2008 I1202037 INV 179.00 0.00 0.00 179.00
04 Jan 2008 R725917 CSH 179.00 0.00 0.00 358.00

can you see what happens with my running total?

I COPIED AND PASTED DIRECTLY FROM THIER EXCEL DOC THEY SENT ME..

NOW ALSO: explain this...it is a 24 month contract at R179 per month plus a once off fee gives me: R4296 + R162.52 = R4458.52

SO HOW COME when i add up all the debits i get: R6426.52 and when i add up all the credits so far i get R6066.52? i added up on their excel doc they sent me...compared to 4485.52?

i dont understand.can someone explain please

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Jyross
, US
Jul 14, 2016 4:16 am EDT

I have had a nightmare of a month with Iburst - they did not debit my bank account for the months Oct, Dec and Jan - the reason you agree to debit orders is for the convenience and I did not pick this up until I checked my March I burst statement and noticed that I was in arrears with them. I contacted them to query this as to have to pay a lump sum of R956 which is not budgeted for is extremely inconvenient - they promised to get back to me within 72 hours. I am still waiting for a phone call from them. I have contacted Iburst at least 5 times in the last 4 weeks and the only time I heard back was when they called to tell me they were suspending my service for non payment! Then eventually they debited my bank account - without contacting me to apologise or to make sure I had enough money in my bank account. I just let it go and thought it was settled, they then suspended my service anyway! After I had it reconnected they debited my account AGAIN - putting me into overdraft! I am still trying to sort this out with them - they keep promising me feedback within 72 hours and I am still waiting! Their customer services department is UESLESS - THINK TWICE before signing up with Iburst.

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