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I purchased a 2005 Toyota Matrix from Planet Mitsubishi in Modesto, CA (now out of business) 3 yrs ago, financed by HSBC and have now found out the car has frame damage, may be unsafe to drive, is not worth anything near the loan balance and can't be traded in due to the damage. I am now...

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WHY SHOULD I BE CITED FOR NOT HAVING PROOF OF INSURANCE? I FEEL THAT IT IS ONLY FAIR THAT IF WE PAY EXTRA FOR AUTO INSURANCE WE SHOULD HAVE SOME SORT OF PROOF LIKE AN INSURANCE CARD LIKE ALLSTATE...MAYBE WE SHOULD HAVE OUR AUTO FINANCE COMPANY BE RESPONSIBLE FOR OUR CITATIONS?...

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HSBC customer service department is in India and we wonder were all the jobs have gone... Belive me you will care when you have to call to work out a payment and you can't understand their accent and after the 3rd call they tell you that you never called in the 1st place and you start all...

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When my Chevy van broke down with expensive transmission troubles in 2004, my sister suggested instead of paying for a new transmission to try to trade in my van for a newer vehicle. At first I thought this could be a good thing, I could get a newer vehicle, make payments to re-establish my...

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HAVE HAD 2002 TAHOE FOR 4 YEARS THROUGH H.S.B.C. EVERY SIX MONTHS HAVE TO FIGHT WITH THEM ABOUT HAVING INSURANCE ON THE VEHICLE SO THEY KEEP TRYING TO TACK ON THERE INSURANCE TO PROTECT THEMSELVES INSTEAD OF CONTACTING THE INSURANCE CO. WHO I HAVE IT THROUGH. IF THEY KEEP THIS UP THEY CAN COME...

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Up to ten calls a day on my personal cell phone which is used exclusively for family medical emergencies. There is no live person to talk with nor any effective e-mail address to lodge complaints or demand a stop to these unwanted calls. A letter sent to their San Diego address was not answered...

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I refinanced a loan with another bank and they sent the payoff to HSBC on Oct 21st 2008. They posted someone elses payment on my account with a totally different amount and different customer. They couldnt even figure out that the amounts and customer names were different until I had to speak...

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I called to inquire about my account and the status. First, I was told by an Indian call center rep that my account was current. A few weeks later, I called again and an Indian lady told me I was current but only for the last 30 days. She could not research back the past 6 months or so. On the...

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This is by far the worst auto loan company I have ever had a loan with! Their customer service reps are rude and very misleading! I have been trying to get a loan differment for only one payment. The rep told me I could call back after catching up a payment to do so, but what a liar! I called...

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Hsbc should be ashamed of themselves but we all know that they are not. Everytime I call I get the automated system that goes around and around and never gives you a live person. Then when they call you it is someone who does not clearly speak English. I do not know the names of the people I...

Complaint Rating:

When my Chevy van broke down with expensive transmission troubles in 2004, my sister suggested instead of paying for a new transmission to try to trade in my van for a newer vehicle. At first I thought this could be a good thing, I could get a newer vehicle, make payments to re-establish my...

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HSBC Auto Finance is shady and underhanded. They will say one thing and then when you call to ensure that what they say is true, a whole new situation occurs. You know you're on the work out plan but the rep did not place notes in the system. OH ABUT THE COMPUTER SYSTEM IS NOT THE PROBLEM!...

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We have two auto loans with HSBC. After my husband deployed for the middleeast HSBC reposses both car this year. The first time was back in March 2008 and 2 time was this past week. We requested that HSBC reduced our interest Rate from 16% to 6% on both accounts under the provision fo the Service...

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Unbelievable - you pay your car note. You next to the last one after 7 years and they cash it and do not post. Then harass you constantly via telephone. People that do not speak English! What a farce! Go anywhere else for your auto loan - these people are a rip off!!!

Rude. Learn...

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I am really upset because I have been attempting to call the HSBC main number for a week now with no avail.., ...The number I call is the 1-800-418-1888 and when I punch in my account # and hit option 2 afterwards, the automated operator responds and says the office is now closed. Terrible customer...

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I have also been struggling with this auto company. Received letter stating they are available to assist me anytime during the week. I phoned them numerous times May 13th and each time a recording came on stating "no one is available to take your call at this time, please try your call...

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After having my last four cars financed through HSBC over the period of about 13 years, HSBC repossessed my car for not paying my note after 2 months. I decided I couldn't afford the notes so it was a blessing. In any case, I have been paying the collection agency the balance, on time for...

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I bought my truck 6 months ago, had to register it in Feb .but could not because this company has not got there paper work straight, I have called them every day for the mmonths. I get different bullcrap stories every time, I’m very pissed off I paid 15000 for this truck I would have stayed...

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This is an account of my troubles with HSBC Auto Finance following my corporate relocation with MNC to Asia in August, 2006. Given HSBC’s global footprint and slogan “The World’s Local Bank,” I would have expected far better understanding of the needs of expatriates....

Complaint Rating:

This is an account of my troubles with HSBC Auto Finance following my corporate relocation with MNC to Asia in August, 2006. Given HSBC’s global footprint and slogan “The World’s Local Bank,” I would have expected far better understanding of the needs of expatriates....