H&R Block / HRB Digital
reviews and complaints

They charged me $84.00 for my federal but wouldn't do my state despite my several requests.

In addition, they clandestinely took an additional $84.05 out of my checking account without leaving a record of it. I know it was them because the $84.05 charge was on one of their web pages but disappeared later. I balanced my account 3 times and was unable to account for the discrepancy.

Presented one price online 89.00 then changed the price AFTER the job is done-Upfront pricing is a lie!

Do taxes wrong-forgot that 2022 my state was a federal disaster area and cost me money.

Rip off old people charging them double what the taxes are worth. One year taxes were 275 and another 400 when nothing changed.

Harass old people bullying them in to coming into the office again when they don't want to and never made an appt.. We have been called and told we made an appt when we never did. Trying to trick old lady-shame!

Did our taxes wrong forgetting a dependent-never asked-two witnesses there- and filing my status wrong 2 years in a row. Did not obtain a maximum refund! Was not accurate and I am not 100% satisfied.

Tax filer-Rodica Yildiz

So about a month ago I started firing my taxes online with the tax pro. I actually know what I marked on the box. Because I knew I couldn't afford paying out front for my taxes to be finished. So I had to take it out of my tax return. Then the tax pro proceeds to do my taxes and proceed to put down pay up front instead of taking it out of the tax trip. So when she decides I can finish with my taxes, a couple of days later, she that's me. Look at him and I can't look at him or get him or have him file until there and I know. I specifically said that I cannot afford this up front. I need it taken out of my tax return. And I even messaged her before she even looked at my taxes. You don't even know who she was a message then? And now a month later after 2 tax pros. And 3 freaking appointments that they cannot seem to keep. I am still waiting to get my taxes filed. What is going on in our block? I am getting very unhappy about this situation and I am And I'm thinking about just maybe giving up on you guys altogether because this is just ridiculous. I've been going through you guys for the last 15 years. And now look at what I'm getting. My information was stolen last year. Now, this, this is this completely outrageous to me.

H and r block office on s. George mason Dr. In Arlington VA 22204 filed my taxes incorrectly. Now the i.r.s. cannot issue me my v.a. state tax refund. H and r block charged me an additional $70 because I filed Washington DC taxes also. I would like a refund load it onto my spruce card. I will now have to do my own taxes. Also when I went into the office they said it's my problem now. Very rudely.

12-19-2023

My name is...

Michael O. Welch

16431 Cowan Rd.

Santa Fe, Texas 77517

Email: [protected]@earthlink.net

Cell: [protected]

I have been a customer/user of HR Block software for many years. I use auto re-new for my tax software every year. My MasterCard ending in # 6138 was charged $26.51 on 11-16-2023 by H&R Block. However, I have not received my software CD or online link to download.

Unless, I receive the CD or link to download, I will have to dispute the charge to my credit card. I would prefer the software.

Please advise.

So this advanced that they have is a scam and a lie first off make an appointment twice just to find out I don't have a appointment and that the building isn't even open they want me to drive an hour to see if I can even be approved why can't you do it online because it's a scam they just want to get you in so you have to file your taxes with them even though they say you don't need to do your taxes to get that will never go back to h&r block had my taxes done with them for years and I will never go back

On November 5, 2023 I received an email stating that my account information has been changed. This hacker has changed my name, email, and other demographics. I spoke with Jasmin originally who gave me a case number and stated that my file will be escalated to the proper party, and that I should hear back from someone in 3-5 business days. On the sixth day I called in and spoke with Kimberely who stated the same thing. I called back on November 27, and spoke with Stephanie or Katherine( I'm so frustrated I don't remember her name) who told me the exact same thing. I told her that I've already heard this twice, no one has called me back and I would like to speak with a supervisor. The supervisor comes on the line and states that my case has been closed, which is completely unacceptable.

On the 2nd week of March 2022,I called H&R Block to drop off paperwork to file for tax extension for 2022, as I have done every year. Was told to take to the office at 623 S. Silver Springs Road in Cape Girardeau, Mo Office # 22543, as that is where my tax preparation pro was working out of. (Tonya Poppen). I went to office and 2 girls at reception desk, gave them envelope with information needed and let them know I needed to see Tonya to have her file extension. Was told she was out ill (She was in hospital very serious, as I was later told) The girls took my envelope marked with name and file tax extension for 2022 and put in an H&R Envelope, told me they would get it to tax person. I told the girls they needed to collect a partial payment from me, as I had always had to pay down in previous years and they said I did not. They had me sign a document as proof I dropped this off. Tonya nor any of the other tax professional ever got my documents, nor was an extension ever filed. I have the H&R Block envelope that has my name on it and for instruction block was written 2022 extension, by one of the H&R block employees. The staff at the other location 2136 William St. Ste 195 in Cape Girardeau, Mo. have all talked to me and are trying to figure who's handwriting is on this and did not give to appropriate person to get this filed. I now owe a penalty for not having it filed. An H&R Block employee did not follow through with this and I feel H&R Block should be held accountable for my penalty I will be getting. I was not aware of the non filing until I made appointment with Tonya. She said at that time she was in hospital in serious condition and has never gotten the file or know who had it and why another tax prepared did not handle this. I would like to hear back of this matter as soon as possible.

My Emerald card was stolen on March4 2022 of $3000 and I reported this to H&R Block the following morning. Filed a police report against my neighbor and her sister. Filed a complaint with my Emerald card and emailed police report to card services. Emerald Card Services sent me a letter stating that my case is closed since they couldn't reach me by phone. I contacted two managers from H&R BLOCK and gave them the police Sargent phone number for the record. When I called the managers back they wouldn't return my calls. In August of 2023 I received the ATM picture of a guy stealing my money. I didn't know him and sent this also to Emerald Card Services and mailed info to the Kansas MO office. Now their saying that they don't have any records of my incident on file.

How can someone steal my money with no pin nor any alerts.

I filed taxes for 2021 and received them 2022. My Emerald Card was stolen by my neighbor. The next morning when I found out it was stolen I contacted Emerald Card services and the Hapeville Police Dept. I informed the Sargent of what happened and they brought my neighbor and here sister in for questioning. I contacted the Fraud Dept at H & R Block and fled a complaint letter with them. I don't understand how someone can steal my card and use it and not have the pin number. $3000 was stolen off my card and the Emerald Card representative says their closing my case because I didn't answer my phone when they called. I haven't gotten any calls from them. I gave Donna the fraud rep the Sargent phone number and now she wont return any of my calls. The photo of the guy stealing my money out of the ATM took several months to get back and I don't know him. Please Help or direct me to someone who can.

The IRS released my 2021 taxes to hr block on June 14th which I filled in February 2022 however I had gotten flagged by id me so I had to go into their office.. now 12 days later and I’m getting a whole run around to receive my money from HR Block from we can’t see that yr in our system to the routing number your representative input is closed so we don’t know where ur money is just wait someone will contact you

I recently filed my taxes through H&R Block, as I have done for many years. When I went to the office, the employees had some questions about how to add the incentives for my two sons, one of whom is an adult and submits his own taxes. After consulting with the office manager, they decided how to submit the numbers and prepared the taxes.

However, later in the year, I received a note from the IRS stating that I owed them $502.18. When I called the office to inquire about this, Mr. Raymond Giroauard told me that it was obvious that there had been a mistake. He knew exactly where the numbers came from and advised me to present a claim against the Peace of Mind insurance that I had paid for every year.

I followed his advice and submitted a claim to the insurance company. However, I was disappointed to receive a letter from them indicating that the claim had been denied. They stated that they had completed everything based on what we had told them, and that it was our fault that the mistake had been made. They also informed me that the insurance did not cover rebates, which unfortunately the stimulus payment is considered to be.

When I contacted the office again, Mr. Alfikri Montilla informed me that Mr. Giroaurd was out until January. He also told me that I should have looked at the note from our claim department, and that Peace of Mind doesn't cover rebates, which unfortunately the stimulus payment is considered to be. I was disappointed that one agent had been clear about the situation, while the other seemed to blame us for the mistake, just like the insurance company.

After years of using H&R Block for my taxes, I am now looking for a trusted company that will comply with what they promote. I would advise others to be careful when using H&R Block, as the Peace of Mind insurance can end up causing more pain in your pocket than peace of mind.

So, I decided to give H&R Block a try this year to file my taxes. I called them up and they told me to come in and file my taxes and they would cut me a check immediately after. I was excited to hear that because I needed the money right away. However, things didn't go as planned.

When I got to H&R Block, they tried to charge me double the price that they originally stated. I refused to pay it, so they adjusted it. I dealt with a lady named Beth, and she was very misleading to say the least. After all was said and done, they gave me an Emerald Card and told me that's where the funds would go. Beth originally told me it would take a couple of hours, and then later she said it could take up to 24 hours. Well, it's been 24 hours, and I still haven't seen a dollar.

Beth also told me that she didn't know how much money would appear on my card when it did show up. She said it could be a couple of hundred dollars or more. What's that all about? What kind of system do you have set in place where you can't tell me when my money is coming or how much would come? That's ridiculous. The whole reason I went to H&R Block was because I needed the money right away. Now I'm stuck waiting and having no idea when my funds will arrive or how much it's going to be.

To make matters worse, I thought I was getting back a couple of grand more, which really pissed me off because I swear they made a mistake, and I would have gotten more back if I did it on my own. Mainly because of Beth and her sneaky misleading ways, I had a terrible experience, and I will never go back. I recommend for everyone else to do the same. Just go to Turbo Tax. It's free, easy, and you get your money in a couple of weeks.

I recently used H&R Block to file my taxes and I have to say, I was not impressed. I ended up paying $100 for a return that I could have done on another site for only $50. And to make matters worse, I had to wait a whopping 6 hours just to talk to someone. And when I finally did get through, they just forwarded me to another person who then hung up on me. Not cool, H&R Block.

If you're thinking about using this site, here are a few things you should keep in mind. First of all, don't type more than 70 characters on any line. Actually, it's probably safer to stick with 50 characters just to be on the safe side. And don't use commas, pound signs, or any other characters other than letters and numbers. The system will add commas for you, so don't bother.

Secondly, don't expect too much help even though you're paying $100-150. If you really need help, be prepared to get up at the crack of dawn on a Sunday or Monday and plan to sit in front of the TV all day. That's how long you'll wait. We used this service because of the chat option, but we quickly realized that the option is useless.

Now, I will say that other sites don't normally have chat or help service, so that is the only benefit to using H&R Block. But honestly, it's probably more worth it to just go to a tax preparer. Or better yet, take some free online tax courses and do them yourself. To get the best return, you need to be able to adjust what you claim and don't claim. An in-person service will not do this for you. What you turn in is what you get. This is especially important for home businesses, where having just the right amount of deductions can save you big time. Too little and you get burned, too many and you get burned.

In conclusion, if you're only going to save $2.00, is it really worth it to find receipts and do a butt ton of work? Figure out what deductions are worth it and what deductions are not. And if you do decide to use H&R Block, just be prepared to wait and don't expect too much help.

I've been going to H&R Block in New Jersey for 50 years now, and I've had the same tax preparer for 20 of those years. This year, I had a bit of a problem with my 2020 taxes. The IRS wanted an additional $1,207.38 from me. When I called H&R Block to ask about it, they said it might have something to do with the second stimulus check that we didn't receive. So, I decided to go to the H&R Block office to talk to someone about it.

When I got there, I was met by Ray, an older man who claimed to be a master tax preparer. However, he seemed very confused and wasn't able to answer most of my questions. He did agree that there was a mistake in the H&R Block computer system's calculations, and that I should have been making quarterly payments during 2020. I told him that I had never been told that before in all the years I've been going to H&R Block. But he didn't believe me and said that I was responsible for the errors according to the law. I argued that it was H&R Block's responsibility to know the regulations and have better equipment, but he didn't seem to care.

I asked him about paying the penalty of $216.00, but he said it couldn't be done. He did offer to try and get me $10.00, which was pretty insulting. He also claimed to be a lawyer, which was a red flag for me. It was clear that he didn't know what he was talking about.

As a valued customer of H&R Block for 50 years, I was treated very poorly. It's disappointing to see that a company I've trusted for so long could treat me this way. For my 2021 taxes, I'll be looking for a more professional organization. Harold Nolan.

The H&R Block system is pretty good, but they make it hard for you to use it without paying more money. They put the option to get help right when you need it, but you have to pay $9.99 for it. They say you'll get help in 13 minutes, but you end up waiting 40 minutes and then you lose connection. When you try again, you get sent in circles and can't file your return. They warn you that if you print and mail your return, you might get audited by the IRS. But then they offer to do it for you for only $9.99 more.

It would be better if they just charged the pro amount from the beginning instead of advertising free or $19.99 filing costs. That would save everyone time and frustration.