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Hotwire.com Complaints & Reviews

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Hotwire.com - Florida, Jacksonville - Hotwire DIDN'T DELIVER As PROMISED

Posted: 2013-09-09 by    Yolanda T
Complaint Rating:  0 % with 0 votes
I wanted to rent a hotel room at the beach for my cousin's birthday celebration. I went to Hotwire and put Jacksonville Beach, Florida in the search box and pressed enter. Up popped Hotwire's Secret Hot Rates Hotels. I looked at the options presented and booked a Secret Hot Rate hotel. When the hotel I booked was revealed it was in another city than I requested. I called Hotwire immediately and advised the lady that answered the phone that I didn't get what I paid for. I paid for a hotel room in Jacksonville Beach, FL not Mayport, FL. When I arrived at the hotel, I was given a room...
Complaint comments Comments Complaint country United States, Florida, Jacksonville Complaint category Hotels

Hotwire.com - Outsourcing to Other Countries

Posted: 2013-05-27 by    KimberlyTinsley
Complaint Rating:  0 % with 0 votes
I have an issue with a company that outsources to other countries. They speak English but very poorly, they attempted to pressure me into buying something I did not want when I just had wanted to add to my reservation I ALREADY purchased. Love Hotwire and would use them again but hopefully I do not have to call them ever. Please stop outsourcing to other countries, America needs these jobs....
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Hotwire.com - Horrible Customer Serive

Posted: 2013-01-25 by    stockgirl12
Complaint Rating:  0 % with 1 votes
I booked a car rental to attend my uncle's funeral. After speaking to the funeral home, they were not able to do it until a few days later. After a few hours I called the customer service number and a gentlemen said "as a one time courtesy" he would refund and rebook it for me. I gave him my flight information and after he processed the change, he read a five minute statement recapping the terms and what he did and then we ended the call. I opened the email confirmation and realize that he put the wrong date and time for drop off, I then called back, got an extremely rude woman who...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Hotwire.com - Florida - Misinformation & Deception

Posted: 2012-08-30 by    swmhtnd
Complaint Rating:  0 % with 0 votes
I booked two rooms for one night stay near Interstate 5 at Modesto, California. Hotwire rated it 2-star and advertised as a 'Super Saving' buy with FREE BREAKFAST etc. It was a case of total lie and deception on the part of both Hotwire.com and the hotel Americas Best Value Inn, Wesley, CA. There was no such thing as 'breakfast' served, free or otherwise, and the hotel was in a rundown condition. I won't consider it even a 1-star. I wonder if Hotwire has got any machanism to grade these hotels! I shall be very reluctant in future to book hotel rooms through Hotwire.com....
Complaint comments Comments Complaint country United States, Florida Complaint category Hotels

Hotwire.com - Will not use them again

Posted: 2012-08-16 by    Minage
Complaint Rating:  0 % with 0 votes
Will not use them again!

Booked a car incl. insurance through hotwire. Car was just 'booked' without pay, but had to pay for the insurance upfront. So far so good.

When I picked up the car the agent said 'sorry, we don't accept 3rd party insurance'. Means, I had to use rentals insurance, which was more then double the cost compare to the prepaid one.

Hotwire should simply not sell 3rd party insurances for car rentals were such insurance is not accepted.

Luckily the insurance money was paid to an external insurance...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Hotwire.com - California - LIARS - Misleading

Posted: 2012-08-06 by    BYU student
Complaint Rating:  0 % with 0 votes
STAY AWAY !!! DO NOT DO BUSINESS WITH THESE BAIT AND SWITCH CLOWNS. VERY MISLEADING - LIARS, LIARS. LIARS...
Complaint comments Comments Complaint country United States, California Complaint category Car Rental

Hotwire.com - Ohio - Refund

Posted: 2012-08-03 by    Buckijer
Complaint Rating:  0 % with 0 votes
Buyer beware when renting a car through Hotwire.com. My schedule changed but they said "So what, not there fault" . We all know they will rent the car to someone else, I gave them a two week notice but got nowhere. If I had made the reservation directly with Hertz there would be no problem. The rate wasn't that great. Lesson learned. They keep my $160 and I get nothing. They should change the name to NotWire. Share with all your traveling friends. Rent it directly through the rental car company!!!...
Complaint comments Comments Complaint country United States, Ohio Complaint category Car Rental

Hotwire.com - North Carolina - Missed 1 segment of flight

Posted: 2012-06-30 by    ChristineB.
Complaint Rating:  0 % with 0 votes
DO NOT BOOK THROUGH HOTWIRE.COM!!!...my husband booked a flight to the Phiippines last Nov 2011 for a scheduled flight this July 5th 2012. Hotwire sent me an email last April regarding an updated itinerary for changes in some time schedule. I called Korean Air for a special seating arrangement and the agent informed me that I was missing one leg of my flight coming back (Japan to Chicago). I called Hotwire and the agent said that we should coordinate it w/ Korean Air (in which Korean Air can't really touch the booking since it was made through a travel agency). I've been dealing w/ different...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Travel Agencies

Hotwire.com - Business Practice

Posted: 2012-06-29 by    josianbe
Complaint Rating:  0 % with 0 votes
If anyone is planing to purchase an airline ticket, DO NOT USE HOTWIRE.COM!!! This company is not customer oriented. Booking on their Website is convoluted and prompt to errors. If by any chance you are not satisfied with your purchase you're Shit out Of Luck because they are are as strict and inflexible and the worse when it comes to reach customer service. You press the option to purchase or to book, you get someone in no time. If you dare to select the phone option to rebook, you will wait at least one an a half hour. No kidding. I called late at night to avoid the "rush hour of callers"...
Complaint comments Comments Complaint country United States Complaint category Airlines

Hotwire.com - Ohio - RUN DOWN HOTEL

Posted: 2012-06-27 by    Feeling Ripped Off!
Complaint Rating:  0 % with 0 votes
I booked a 2 1/2 star hotel through hotwire. Once the booking was confirmed I checked out the Hotel website. It was not a Holiday Inn or Best Western like they compared it to. It was the DrawBridge INN, a locally owned hotel by the Cincinnati Airport. That is fine as long as it has the same standards. Once on the website I see where the hotel has had numerous complaints about the hotels dated intererior, customer service and been in the news for BEDBUGS! This Hotel was by no way comparable to a Holiday Inn or Clarion. If we took bedbugs home it would cost thousands to get rid of them and I have...
Complaint comments Comments Complaint country United States, Ohio Complaint category Hotels

Hotwire.com - California - Misguidance

Posted: 2012-05-29 by    cdp611
Complaint Rating:  0 % with 0 votes
I am so sad and upset. I booked with Hotwire thinking I was getting a hotel on THE STRIP, which to any person, except HotWire, means Las Vegas Blvd. The hotel ended up being the on Flamingo road. Nothing against the Westin, I just wanted the rooms to be on the actual strip! Aside from not being on the strip, I booked it thinking it was a 4 star hotel. I went to the Westin's website after finding out that's where I was staying, and they consider themselves a 3 star hotel! Double whammy! I called, of course, and they are adamant about not refunding or exchanging. I offered to pay more, including...
Complaint comments Comments Complaint country United States, California Complaint category Hotels

Hotwire.com - Booked at the Bedbug Motel

Posted: 2012-05-10 by    MykeC
Complaint Rating:  0 % with 0 votes
Hotwire.com gave us a hotel well-known for its bedbug population. We're now apparently locked into paying $385 for 4 nights at a Kill Devil Hill, NC, hotel that we will *not* sleep in. We're having to cancel our entire vacation now which *was* to have been my wife's Mother's Day gift. Thanks, Hotwire.com!...
Complaint comments Comments Complaint country United States Complaint category Hotels

Hotwire.com - fraudulent, lies, and deceit

Posted: 2012-04-23 by    Holly Sinclair
Complaint Rating:  0 % with 0 votes
Hotwire is nothing but a joke. I booked a hotel with them in, Vancouver, B.C., and they literally lied about the star rating. I booked a 3 star hotel and got a 2 star, at best, and that's being polite. I sent them pictures of this hotel which was, BEST WESTERN PLUS UPTOWN, in Vancouver, and then sent them pictures of other, BEST WESTERN PLUS, hotels in the same area, because they are so far apart from each other, and they still stood by their star rating. Anyone with a set of eyes could see the vast difference in quality between the hotels. The hotel I received, honestly, looked like a, Super...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Hotwire.com - Unfair Charges, Poor Customer Service

Posted: 2012-03-21 by    BridgettW
Complaint Rating:  100 % with 1 votes
Do not book with Hotwire. After their recovery charges I paid MORE than the cost of booking with the hotel itself. When I called customer service, "Stephanie" was literally the rudest person I have EVER had the displeasure of speaking with. Stephanie laughed at me when I expressed frustration, refused to transfer me to a supervisor after I asked at least 30 times (this is NOT an exaggeration, they can check the tapes), tried to refuse to give me her name, laughed at me again when I explained that it was mathematically impossible to pay MORE in taxes on a rate that was LESS than the hotel...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Hotwire.com - Lied and mis presented the terms of the agreement would be an understatement

Posted: 2012-02-28 by    Koogle
Complaint Rating:  0 % with 0 votes
I booked a rental car with the stipulation that I needed an infant car seat. Prior to booking, I repeatedly stated I HAD to have an infant car seat. Because of their "no-refund, no cancellation" policy, I told the agent several times I HAD to have a car seat. She said, "no problem -- when we're finished with this reservation, just call Alamo to reserve the car seat." She gave me Alamo's phone number, and went on to say, "We require all our car rental agencies to have infant seats and GPS". SHe assured me I could call the car rental agency and reserve the infant...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Hotwire.com - Maryland - Not Keeping Promises

Posted: 2012-01-09 by    serious1pal
Complaint Rating:  0 % with 0 votes
OMG is all I can say about this miserable online company. I just used it for the first time, and it will be the last. They have the "Low Price Guarantee" posted all over the place. I found a lower price at the same type of room at the same hotel within 48 hours, and they still refused to refund the difference. I even contacted the hotel and one of HotWire's competitors directly and was able to confirm that the rates were cheaper and the rooms were available. I even printed-out the supporting pages from the Internet, scanned them, and e-mailed them to the Customer Service Dept. It...
Complaint comments Comments Complaint country United States, Maryland Complaint category Hotels

Hotwire.com - California - misrepresentation of product

Posted: 2011-12-20 by    Don't use Hotwire !
Complaint Rating:  0 % with 0 votes
I booked a three star hotel in San Francisco through hotwire. The location
was described as Union Square West/Nob Hill. There are separate locations
for Union Square East and Union Square West. The hotel is located city central.
It is no where near Nob Hill. The hotel clerk told me it is two blocks away
from the Tenderloin, which is a very marginal and unsafe area of the city.
The same hotel may be booked through Hotels.com, which gives it two and
a quarter stars, and accurately describes location as city central.
I complained to a supervisor at...
Complaint comments Comments Complaint country United States, California Complaint category Online Scams

Hotwire.com - Booked room in the wrong city

Posted: 2011-12-02 by    jacks
Complaint Rating:  0 % with 0 votes
I booked a hotel with hotwire.com I specified I wanted a hotel in Monterey CA. they booked me a room in the wrong city....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Hotwire.com - Bait and Switch Pricing Scam

Posted: 2011-11-13 by    flinskey
Complaint Rating:  0 % with 0 votes
I was going to book a full-size car for $37.88 bu the website link appeared to be "broken". So I called the number and gave them the reference id for this price. The guy on the phone said I could book the car at that price and then right before payment said "oh that car is no longer available... you can book the same one for $66 though."

I asked him why the price increased almost 90% during checkout and he said the deals change by the minute and that the $66 was still a very good price and that I should book it. I told him I wanted nothing to do with these bait...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hotwire.com - Poor customer service

Posted: 2011-10-22 by    maitai1102
Complaint Rating:  0 % with 0 votes
I stayed at Fort Mitchell, Ky several weeks ago using Hotwire.com as my hotel locator. When searching, they posted this unknown hotel as a "best deal" so I went with it.

They put in a shabby hotel 8 with the listing on the sign as #45 a night. I was charged around $60. No internet (which was advertised as high speed) 1/2 the cable channels didn't work (The hotel told me this was due to a storm approaching and they had satellite. The hotel next to them also had satellite but theirs worked). Towels were rags. This was a class 1 hotel not a class 2.

We were...
Complaint comments Comments Complaint country United States Complaint category Hotels

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