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HotWire Complaints & Reviews

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HotWire - False advertising

Posted: 2014-07-09 by    hotwire_false
Complaint Rating:  0 % with 0 votes
I booked a "secret hot rate hotel" through the HOTWIRE website. This was supposedly a $109 room rate I was getting for $70. This deal requires you do not know the hotel itself until after booking. It appeared that it was a good deal as the hotel I was interested in that area was indeed $109 a night and I ASSUMED it would be that hotel. HOWEVER once I paid for the room I was notified it was the Quality Inn. I looked at the rates on the Quality Inn website to see what the rate would have been. TO MY SURPRISE it was almost $15 cheaper to book directly through the hotel. I called hotwire in...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - I was deceived

Posted: 2014-02-06 by    Laisaf
Complaint Rating:  100 % with 1 votes
I bought a stay through hotwire.com website - Itinerary 6763381643 and checked in at the hotel yesterday and for my surprise, this is not what I had purchased from hotwire website. I was deceived.
• This Hotel Del Sol has 2 stars, while I bought a 3 star hotel from hotwire.com website.
• The Hotel Del Sol is not located in the District of Union Square – which is where I bought it –, but in the Marina District.
• The references room images that were shown in the hotwire.com website during my purchase are completely different from what I found at the...
Complaint comments Comments Complaint country United States Complaint category Internet Services

HotWire - cancelled air tickets that were booked

Posted: 2013-08-21 by    H Freedman
Complaint Rating:  0 % with 0 votes
I had booked tickets on Hotwire where they picked the airline and flight times to get a better deal three days before the trip, and paid with (Costco) American Express card. The day before the flight I went to the Delta website and printed boarding passes for the flights between Knoxville, TN and Hartford, CT, connecting thru Atlanta. Before going to the airport for the 6:50AM flight, I checked my e-mail for any notices of flight delays (no delay) or any message from Hotwire (no message). At Delta curbside check in, the attendant could not find me being booked on the flights. He told me to see the...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

HotWire - Connecticut - INCONVENIENCE OF BOOKINGS

Posted: 2013-07-22 by    ANDREALHERNANDEZ
Complaint Rating:  0 % with 0 votes
I RECENTLY BOOKED A HOTEL THRU HOTWIRE, WHEN I ARRIVED TO THIS HOTEL THERE WERE NO ROOMS AVAILABLE FOR ME. THE REP TOLD ME TO CALL HOTWIRES CUSTOMER SERVICE DEPARTMENT AND THEY COULD RE-BOOK ME A ROOM EVEN IF THE COMPANY HAD TO COVER THE REMAINING COST. I CALLED AND THE REP WAS EXTREMELY RUDE AND SAID THERE WAS NOTHING THEY COULD DO TO HELP ME BECAUSE THERE WAS NO ROOMS AVAILABLE. I WAS IN A DIFFERENT STATE WITH MY 2 CHILDREN WITH NO WHERE TO GO AND NO ONE TO HELP US. WE HAD TO END OUR WEEKEND PLANS BECAUSE WE HAD NO WHERE TO STAY. WE DROVE BACK TO NEW YORK IN THE MIDDLE OF THE NIGHT. I CALLED THIS...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Hotels

HotWire - California - Practices Fraudulently Bait and Switch

Posted: 2013-07-11 by    Mary Snyderm
Complaint Rating:  100 % with 1 votes
I went on Hotwire to book a flight. The price listed was very good...Low and behold once you click on this price you get "This price is not longer available" and a new higher price appears!. This is called bait and switch. Their representative's claim that prices change frequently and their website does not update sometimes quickly enough would hold water if I had not checked it twice in 4 hours time and then again the next day!!! They flat out lied and No one should ever use this site. Any recommendations on how to start a campaign to expose them and stop people from being suckered?...
Complaint comments Comments Complaint country United States, California Complaint category Travel & Vacations

HotWire - Georgia - rip-off

Posted: 2013-04-15 by    Jame Dye
Complaint Rating:  100 % with 1 votes
Booked a hotel today through hotwire, who claims to offer huge savings... After entering my credit card info, they revealed the hotel, which was the La Quinta Inn. I went to their website to check out the hotel, only to find there were cheaper rates on the hotel site directly, and even cheaper if I had just used my AAA card. I called to complain immediately. They claimed that we could only be reimbursed the difference if the "pre-tax" rate was lower, and the hotel's pre-tax rate was higher. Crazy. I said it wasn't even a deal if it's not cheaper than the hotel site directly,...
Complaint comments Comments Complaint country United States, Georgia Complaint category Hotels

HotWire - Ontario, Toronto - intrancegent

Posted: 2013-03-11 by    paul kaye
Complaint Rating:  0 % with 0 votes
I reserved a car for our golf trip in april with enterprise for a total of 8 days and was quoted 345.00 for the eight days...Today, I found through hertz that they allow CAA members to drive their vehicle without charge and so I proceeded to hertz to see what specials they had on...Somehow I got linked to hotwire and found a quote of 376.00, which was fine given that enterprise was going to charge each extra driver 10 dollars a day...When I gave my visa number and confirmed my reservation with hotwire, it popped up not as a hertz reservation but rather as an enterprise reservation but 30 dollars...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Car Rental

HotWire - Utah - Hotel

Posted: 2013-02-22 by    do not use this website
Complaint Rating:  100 % with 1 votes
Never use this website. They are very misleading and offer no help with your trip if you have a change of plans....
Complaint comments Comments Complaint country United States, Utah Complaint category Internet Services

HotWire - Florida, Keystone Heights - Flights

Posted: 2013-02-19 by    Gene Bridgman
Complaint Rating:  100 % with 1 votes
I booked a Flight on Hotwire from Jacksonville, FL to Salt Lake City, UT for 2/23/13 & return on 3/2/13. I went through the whole booking procedure it was quoted at $266.00. I never received a confirmation on my Flight itinerary. I called promptly and sent e-mails continually from mid January through today's date 2/20/13. I have talked to their customer service several times and all they say they are looking into my problem. I send them a e-mail everyday. They don't answer my e-mails anymore. It stated right on their website that my previous booking was $266.00 and it finally disappeared...
Complaint comments Comments Complaint country United States, Florida, Keystone Heights Complaint category Airlines

HotWire - Travel

Posted: 2013-02-04 by    emily10101
Complaint Rating:  0 % with 0 votes
BEWARE OF HOTWIRE. NEVER USE THIS WEBSITE FOR BOOKING ANYTHING. I had the most miserable, stressful, time consuming experience with this website, as well as its customer service representatives, who did not service me at all. I tried to book a flight + hotel package with this website, and my visa card got declined because there was an "error" while processing. I called my visa company right away to clear this up, and they informed me that Hotwire in fact charged $1, 970 onto my visa, EVEN THOUGH the price of my trip was much lower than that, AND i never actually booked the tripl!!! I was...
Complaint comments Comments Complaint country Canada Complaint category Travel & Vacations

HotWire - Alaska - POOR CUSTOMER SERVICES

Posted: 2012-12-20 by    PISS ON TRAVELER
Complaint Rating:  0 % with 0 votes
I WILL NEVER BUY AGAIN A TICKET THRU HOT WIRE .. THIS GUYS ARE STUPID, YOU CALL THEM AND THEY DO NOT KNOW ANYTHING ABOUT AIRLINES AND FLIES.. SPECIALLY THE EMAIL PEOPLE .. THEY NEVER RETURN YOUR EMAILS.. THEY DO NOT WANT TO HELP YOU AT ALL

I WILL NEVER BUY A TICKET FROM THIS COMPANY AGAIN..

SUCKERS!!!...
Complaint comments Comments Complaint country United States, Alaska Complaint category Airlines

HotWire - Massachusetts, West Springfield - Unsafe Hotel

Posted: 2012-11-22 by    di24kk9s
Complaint Rating:  0 % with 0 votes
Hotwire rated the Clarion as a three star hotel and I felt safe with that rating. When I pulled into the parking lot I was appalled. Parking lot empty but people outside drinking beer and hanging around the doorways. A phone call to the local police department confirmed my suspicions that it was no place for a women alone to stay. Hotwire basically said too bad soo sad you lost your money, yet there guarantee is for a comfortable stay. I would even feel comfortable walking into that hotel much less stayi g there....
Complaint comments Comments Complaint country United States, Massachusetts, West Springfield Complaint category Hotels

HotWire - Pending transaction

Posted: 2012-11-18 by    Rosaly Martinez
Complaint Rating:  0 % with 1 votes
I was booking a ticket online and after I was done putting my credit card information, I received a message stating that my purchase did not go through and I should check back again in 15 minutes. I tried to go to another site and make the booking and I had insufficient funds. I checked my account and the money was going to be on hold for 2 days. I called and they said that I had to wait until the funds are released. I do not think that I should have had that money on hold if the booking was not being made for me and it limit me from booking with someone else. I would never again use this site....
Complaint comments Comments Complaint country United States Complaint category Other

HotWire - Tennessee - Misguided - change of reservation

Posted: 2012-11-03 by    Milankumar
Complaint Rating:  0 % with 0 votes
I purchased a flight + Rental car for Nov 1st 2012 from Nashville, TN to Chicago, IL from Hotwire. I was in NY on 29th October and due to weather conditions all the flight were canceled and I would not be able to reach Nashville on 1st November. Because I would not be able to travel on that flight I wanted to cancel or change my flight to later time. I contacted Hotwire customer service on 31st October A DAY BEFORE my scheduled flight. My flight was a Delta airline flight. Initially I was informed by Hotwire customer services that even though its a special circumstances (weather condition-NY SANDY)...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Travel & Vacations

HotWire - New Jersey - Charged twice but not refunding

Posted: 2012-11-02 by    Kris Gopalakrishnan
Complaint Rating:  0 % with 0 votes
I booked for 2 nights/2 rooms through hotwire deals. They provided the rooms at staybridge suites East Stroudsburg. The hotel took my credit card for misc expenses. After two days of stay I noticed that the hotel has charged my credit card for 1 room 2 nights. So effectively I end up paying to both hotwire as well as for Staybridge.
Its been three months I'm reaching out to both hotwire and Staybridge. Staybridge says that hotwire credit card declined the payment and hence they charged to my credit card. So I need to talk to hotwire for refund. Hotwire says that they paid Staybridge...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Travel & Vacations

HotWire - rip ogg

Posted: 2012-10-30 by    broke and crying
Complaint Rating:  0 % with 1 votes
Impossible. No refunds, changes or adjustmenst - they just took my money and that was all. Do not use them if there is the slightest chance your plans will change. As far as I am concerned they are legal pirates and will never use them again....
Complaint comments Comments Complaint country United States Complaint category Car Rental

HotWire - Connecticut - Car Rental

Posted: 2012-09-28 by    1cynthia
Complaint Rating:  0 % with 0 votes
I have booked airline tickets, hotel and car rental with Hot wire. But that will STOP !!
I try to book a car rental, I put in my date, location of pick-up and times. I pick the vehicle that I want and extra coverage. Then I proceed to BOOK. NOTE TO ANYONE USE THIS COMPANY ALWAYS CHECK YOUR TRAVEL SUMMARY ON THE RIGHT - WHICH READS: Hot wire Hot rate: the dates may change on YOU !! they will charge you a huge difference in your rental agreement. If I put in my dates and hit search, If find the deal that best fits me, the vehicle of choice, Then for no apparent reason !! I called the customer...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Car Rental

HotWire - Best Price Guarantee

Posted: 2012-09-18 by    London_Hotel
Complaint Rating:  0 % with 0 votes
I booked a single room for three days in London at their "Secret Hot Rate". After booking for in total 671.34 GBP, I have found the same room in the same hotel for the same time period for in total 580.50 GBP on yeego.com. However, although they have a "Best Price Guarantee" they refused to pay the difference, because www.yeego.com does not show the rate without fees and taxes. (Actually all price comparison sites show a total amount only - fees and taxes are revealed after booking at this site...).
Customer Service was awful: the guy at the telephone refused to connect...
Complaint comments Comments Complaint country United Kingdom Complaint category Hotels

HotWire - Does not stand by guarantee

Posted: 2012-09-14 by    Kelly W
Complaint Rating:  0 % with 0 votes
Hotwire not only fails to stand by its guarantee, it also has lousy customer service. I booked a room for three adults and Hotwire guaranteed that the room would sleep the number of guests I booked. However, Hotwire reserved only one king sized bed. The hotel charged me an additional $30 for a rollaway (which I was lucky to get since the hotel was unsure they had one available - and it barely fit in the room). Hotwire offered me a $25 Hotwire credit off my next booking and is making me fax them a receipt, which they will "review' in 10 business days. Their written guarantee states: "All...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

HotWire - British Columbia - Hotwire does not care, they will rip you off!

Posted: 2012-09-10 by    Jeffpr
Complaint Rating:  0 % with 0 votes
Hotwire = Horrible customer service. We made a booking based on the 3 star rating and this hotel was below a 2 star. Had problems checking in, rooms were dirty, urine on the toilet seat and floor, toilet paper all over the floor. Hotwire refused to do anything as they said that we completed our stay. Horrible company and customer service!! Do not book with them, if you have any problems with your booking/hotel, they will not do anything for you, they will leave you stranded at your destination! The undercover rates are the worst option to go with. You can end up with a hotel that is terrible and...
Complaint comments Comments Complaint country Canada, British Columbia Complaint category Hotels

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