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HotWire Complaints & Reviews

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HotWire - California, San Francisco - Poor quality hotel for price

Posted: 2015-07-01 by    Frank S Clark
Complaint Rating:  0 % with 0 votes
I booked a hotel room for San Diego CA for July 4th 2015. Hotwire got me a room at the Quality Inn in El Cajon. The reviews for this hotel are horrible. Would not even rate as a one star. Homeless people sleeping by the ice machines, the smell of marijuana, dirty nasty place. Not to mention the desk clerk was shot in December in a holdup and they has to put the nearby school on lock down. This is the place Hotwire booked me in and would not refund my money. Now they can deal with complaints to the BBB and the state attorney general. If you have been treated the same way please comment. Perhaps Hotwire...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Hotels

HotWire - Iowa, Charlotte - misleading website / overcharged

Posted: 2015-06-14 by    blaireverett
Complaint Rating:  0 % with 0 votes
I booked car on Hotwire as I do frequently and indicated a 12:00 midnight pick up time. Hotwire reads that to be the day before and billed me an extra day rental charge. My advise is, use Hotwire and do not indicate 12:00 midnight but instead use 11:30 on day of rental start date. All emails were responded but none addressed the issue. Psycho babble......
Complaint comments Comments Complaint country United States, Iowa, Charlotte Complaint category Car Rental

HotWire - Deceptive pricing

Posted: 2015-05-29 by    Hotwire Bait and Switch advertising
Complaint Rating:  0 % with 0 votes
I booked a hotel reservation on hotwire on May 28th for a May 30th hotel stay. The price at the time was $70 (I have a screen shot). When I received the confirmation by e-mail, the price had jumped to $74, and there was an additional $20.95 in taxes and fees - suddenly my $70 reservation was costing me $94.95! I immediately called hotwire to cancel, but they "explained" that since it was a hotrate, it could not be cancelled. I explained what happened and was told to fax a copy of the screen shot showing the $70 rate and I would hear back in 7 - 10 days (my reservation was in 2 days) -...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - RENTAL CAR RIP-OFF

Posted: 2015-05-08 by    amourie
Complaint Rating:  0 % with 0 votes
I booked a car through Hotwaire. I asked for an SUV. The next day when I saw the confirmation email it read minivan. I immediately contacted Hotwire and told them I did not want a minivan. I wanted an SUV, as there were only going to be my wife and I. We neither wanted nor needed a minivan. The person was very nice and said he would fix the problem. He booked us with a different dealer for an SUV (which is not the car we ended up getting from the new dealer). After our trip I looked and Hotwire is charging me for both vehicles for the same date at the same time, from two different dealers, which...
Complaint comments Comments Complaint country United States Complaint category Car Rental

HotWire - Lies and stress

Posted: 2015-04-25 by    Disappointed-
Complaint Rating:  0 % with 0 votes
I booked a stay with Hotwire for 2 adults 2 kids. They claim that they guarantee that the room will sleep the number in your party. I arrive to the hotel, one king bed. I'm sorry but how do 2 adults, a teen and a toddler sleep in one bed? Answer...they don't. I called Hotwire. They were less than helpful, they were rude and unaccommodating. The said they'd reimburse the cost of a roll away bed. Even then we were still unable to sleep all in our party comfortably. They don't care! They have yet to reimburse me also, they want all sorts of paperwork and have no clue about what...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - Greed and zero customer er service

Posted: 2015-04-06 by    Jay lally
Complaint Rating:  0 % with 0 votes
What a joke of a company. In no way should you use this garbage organization for anythin other than perhaps something to spit on. Due to their site error, our hotel was booked in the wrong city, but it was almost the right one... Just one word was missing, high level instead of high river. After we realized this we attempted to book the right place through Hotwire so now we've paid for 2 rooms but being Easter weekend we had to act quick or stay nowhere. God forbid you try to call in and actually talk to someone who is customer service oriented and not a professional con artist. These sheep...
Complaint comments Comments Complaint country Canada Complaint category Hotels

HotWire - Hotwire itinerary number 6797090807 reservation

Posted: 2015-03-17 by    Saurabh Malpani
Complaint Rating:  0 % with 0 votes
Hotwire itinerary number 6797090807 reservation with Days Inn and Suites Smyrna on February 13, 2015 in Smyrna, Georgia.We did a hotel reservation from Hotwire and we had to spent our whole night on the road because of bad management of hotwire. We got the new hotel at 6AM at the double price. We are just asking the difference of that booking price.Due to your mismanagement, our whole holiday weekend was ruined. We searched the another hotel whole night. And we got another one very far from the city and very costly. Due to this our whole trip was devastated. We had some advance reservations for...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - no refund

Posted: 2015-03-13 by    triassic
Complaint Rating:  0 % with 0 votes
Be aware, I knew that hotels booked through hotwire.com hotline were final, but mistakenly believed that buying trip cancellation insurance meant I could cancel my trip. Wrong! Essentially unless I can prove medical emergency, or if I can show my house was severely damaged, or that the hotel shut down I can't receive any refund. If I had only booked with the hotel directly, cancellation would have been no issue and peace of mind is definitely worth the few extra bucks it would have cost, rather than the 1, 065 I lost because I had to change my plans....
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

HotWire - Deceitful Practices

Posted: 2014-10-21 by    Teela Gleason
Complaint Rating:  0 % with 0 votes
Never use this company...After receiving a marketing email driven by a web search, I decided to explore options for taking advantage of "deals" they found for me. Upon doing so, I realized their date search was incorrect and adjusted for my search only to find out that during the reservation phase, their system defaulted back to the old dates. Within minutes, I called to advise what occurred and after speaking with 2 representatives was told "too bad". Perhaps "hotwire's" success is built upon preying on the consumer using manipulative tactics to book reservations...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - Car Rental Non-Refunds

Posted: 2014-10-18 by    Lou Anne Worthington
Complaint Rating:  0 % with 0 votes
Never ever use Hotwire to purchase anything!!! I purchased a car rental through this company for a business trip. Because my business required that I changed my travel plans, I called to cancel the car rental. There was NO indication on any of my paperwork that this car rental was non-refundable. I lost almost $200 due to this company's deceptive practices. The ought to be put out of business!!!...
Complaint comments Comments Complaint country United States Complaint category Car Rental

HotWire - Misleading

Posted: 2014-10-11 by    AmberStrSim
Complaint Rating:  0 % with 0 votes
I booked a hotel through Hotwire, thinking I was getting a hotel valued around $130.00, for $55.00. The page also showed suggested hotels of Holiday Inn Express, Embassy Suites and Candlewood Suites...after paying I got Hotel Lawrence in Dallas. The reviews are awful, and even their staff confirmed that. When calling hotwire to cancel, I was told I couldn't, and that is was getting a very nice hotel. I then called the travel protection to cancel, they referred me back to hotwire or the hotel itself. I called hotel to cancel, and the lady informed me that they had a pipe burst and 2-3 of their...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - Policy change

Posted: 2014-09-10 by    JMScott
Complaint Rating:  0 % with 0 votes
Hotwire has recently changed their policy in regards to who is considered preferred customers, but did not notify any of their customers of this change. There are perks and bonuses to being a preferred customer which people count on when making a booking such as the ability to cancel a reservation if need be. Customers were not given any indication or notice of status change from the company which meant that they were making bookings under the assumption that nothing in their agreement had been changed. Hotwire will not honor old agreements, nor will they handle customer complaints over the phone,...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - False advertising

Posted: 2014-07-09 by    hotwire_false
Complaint Rating:  100 % with 1 votes
I booked a "secret hot rate hotel" through the HOTWIRE website. This was supposedly a $109 room rate I was getting for $70. This deal requires you do not know the hotel itself until after booking. It appeared that it was a good deal as the hotel I was interested in that area was indeed $109 a night and I ASSUMED it would be that hotel. HOWEVER once I paid for the room I was notified it was the Quality Inn. I looked at the rates on the Quality Inn website to see what the rate would have been. TO MY SURPRISE it was almost $15 cheaper to book directly through the hotel. I called hotwire in...
Complaint comments Comments Complaint country United States Complaint category Hotels

HotWire - I was deceived

Posted: 2014-02-06 by    Laisaf
Complaint Rating:  100 % with 1 votes
I bought a stay through hotwire.com website - Itinerary 6763381643 and checked in at the hotel yesterday and for my surprise, this is not what I had purchased from hotwire website. I was deceived.
• This Hotel Del Sol has 2 stars, while I bought a 3 star hotel from hotwire.com website.
• The Hotel Del Sol is not located in the District of Union Square – which is where I bought it –, but in the Marina District.
• The references room images that were shown in the hotwire.com website during my purchase are completely different from what I found at the...
Complaint comments Comments Complaint country United States Complaint category Internet Services

HotWire - cancelled air tickets that were booked

Posted: 2013-08-21 by    H Freedman
Complaint Rating:  0 % with 0 votes
I had booked tickets on Hotwire where they picked the airline and flight times to get a better deal three days before the trip, and paid with (Costco) American Express card. The day before the flight I went to the Delta website and printed boarding passes for the flights between Knoxville, TN and Hartford, CT, connecting thru Atlanta. Before going to the airport for the 6:50AM flight, I checked my e-mail for any notices of flight delays (no delay) or any message from Hotwire (no message). At Delta curbside check in, the attendant could not find me being booked on the flights. He told me to see the...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

HotWire - Connecticut - INCONVENIENCE OF BOOKINGS

Posted: 2013-07-22 by    ANDREALHERNANDEZ
Complaint Rating:  0 % with 0 votes
I RECENTLY BOOKED A HOTEL THRU HOTWIRE, WHEN I ARRIVED TO THIS HOTEL THERE WERE NO ROOMS AVAILABLE FOR ME. THE REP TOLD ME TO CALL HOTWIRES CUSTOMER SERVICE DEPARTMENT AND THEY COULD RE-BOOK ME A ROOM EVEN IF THE COMPANY HAD TO COVER THE REMAINING COST. I CALLED AND THE REP WAS EXTREMELY RUDE AND SAID THERE WAS NOTHING THEY COULD DO TO HELP ME BECAUSE THERE WAS NO ROOMS AVAILABLE. I WAS IN A DIFFERENT STATE WITH MY 2 CHILDREN WITH NO WHERE TO GO AND NO ONE TO HELP US. WE HAD TO END OUR WEEKEND PLANS BECAUSE WE HAD NO WHERE TO STAY. WE DROVE BACK TO NEW YORK IN THE MIDDLE OF THE NIGHT. I CALLED THIS...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Hotels

HotWire - California - Practices Fraudulently Bait and Switch

Posted: 2013-07-11 by    Mary Snyderm
Complaint Rating:  100 % with 1 votes
I went on Hotwire to book a flight. The price listed was very good...Low and behold once you click on this price you get "This price is not longer available" and a new higher price appears!. This is called bait and switch. Their representative's claim that prices change frequently and their website does not update sometimes quickly enough would hold water if I had not checked it twice in 4 hours time and then again the next day!!! They flat out lied and No one should ever use this site. Any recommendations on how to start a campaign to expose them and stop people from being suckered?...
Complaint comments Comments Complaint country United States, California Complaint category Travel & Vacations

HotWire - Georgia - rip-off

Posted: 2013-04-15 by    Jame Dye
Complaint Rating:  100 % with 1 votes
Booked a hotel today through hotwire, who claims to offer huge savings... After entering my credit card info, they revealed the hotel, which was the La Quinta Inn. I went to their website to check out the hotel, only to find there were cheaper rates on the hotel site directly, and even cheaper if I had just used my AAA card. I called to complain immediately. They claimed that we could only be reimbursed the difference if the "pre-tax" rate was lower, and the hotel's pre-tax rate was higher. Crazy. I said it wasn't even a deal if it's not cheaper than the hotel site directly,...
Complaint comments Comments Complaint country United States, Georgia Complaint category Hotels

HotWire - Ontario, Toronto - intrancegent

Posted: 2013-03-11 by    paul kaye
Complaint Rating:  0 % with 0 votes
I reserved a car for our golf trip in april with enterprise for a total of 8 days and was quoted 345.00 for the eight days...Today, I found through hertz that they allow CAA members to drive their vehicle without charge and so I proceeded to hertz to see what specials they had on...Somehow I got linked to hotwire and found a quote of 376.00, which was fine given that enterprise was going to charge each extra driver 10 dollars a day...When I gave my visa number and confirmed my reservation with hotwire, it popped up not as a hertz reservation but rather as an enterprise reservation but 30 dollars...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Car Rental

HotWire - Utah - Hotel

Posted: 2013-02-22 by    do not use this website
Complaint Rating:  100 % with 1 votes
Never use this website. They are very misleading and offer no help with your trip if you have a change of plans....
Complaint comments Comments Complaint country United States, Utah Complaint category Internet Services

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