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Homeaway.com Complaints & Reviews

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Homeaway.com - Louisiana, New Orleans - Fraud and Scam

Posted: 2013-05-02 by    GaryGrudz
Complaint Rating:  100 % with 1 votes
I tried to rent several large properties through home away. After sending an email to a few "owners" I received replies with deposit and terms information. Turns out that they were scammers. Not owners. After contacting HomeAway and filing a complaint they did nothing. I called one of the owners who was shocked to hear his property site was compromised. He called me back and informed me that HomeAway was not responsive. We both lamented on how bad a company they are.
Bottom line is HomeAway cannot be trusted. They aid and abed scammers. They really honestly don't give a darn...
Complaint comments Comments Complaint country United States, Louisiana, New Orleans Complaint category Timeshares / Vacation Rentals

Homeaway.com - What a poor experience from Home Away and VRBO

Posted: 2013-01-09 by    Kaplune
Complaint Rating:  100 % with 2 votes
What a total rip off. Their policy is for customer to pay in full and Home Away will get to your ad when we feel like it. I paid for a platinum membership on Jan 1st with the understanding that my ad would not be posted until I had all the information in the ad. I had info in by Jan. 2nd...and called Home Away/VRBO and asked them when the ad would be posted. She said in a few days. On the evening of Jan. 8th I called Home Away/VRBO back and spoke with John G. (they wont give out their full name). I had given him my name and property owner # and he confirmed the account. John G. said I didn't...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - Texas, Austin - homeaway.com vacationrentals.com vrbo.com Don't post negative reviews, completely shield property owners which is their revenue source

Posted: 2012-12-13 by    Laura-ny
Complaint Rating:  0 % with 0 votes
After filing a complaint with Homeaway which didn't produce any results I tried to post a negative review about a property owner, Irina Velichko, who took advantage of me during the hurricane Sandy in NYC. Very aggressive and unethical person. Homeaway made me edit it at least 3 or 4 times after agreeing to post it. But my review never showed up as the listing 66945 on vacationrentals.com became expired. When I tried to post a review for another listing by the same owner which markets the same apartments Homeaway refused to allow it. Now the apartment where I stayed reappeared via another listing...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Apartments Rental

Homeaway.com - There is no customer service

Posted: 2012-12-08 by    Bolduine
Complaint Rating:  0 % with 0 votes
I was going to write that the customer service couldn't get worse, then decided that was misleading. There is no customer service. We have been members for 4 years, gold level (they just increased the cost from $700 to $750 for guaranteed placement) for 3- long enough to know without a doubt that they make many, many mistakes (at the owner's expense) and couldn't care less. For instance (and I could provide many other "instances"): I found my house listed on page 5 after doing a search using the parameters our house falls under. I called and asked why we were bumped from...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - If you do use them and something does go wrong, good luck

Posted: 2012-11-21 by    Labeke
Complaint Rating:  100 % with 2 votes
We used Home Away for the first time last month so my family, parents, and brother could all stay together the weekend of my brother's wedding. The condo we reserved was fine and well supplied until we discovered one night that a corner had 20+ insect eggs burrowed in and insect larvae burrowing out of the carpet (we have a video if anyone is up to see at https://www.youtube.com/watch?v=gtMDuZKoQmA&feature=channel&list=UL). We let the owner know immediately, but as it was over the weekend, she couldn't do much, which was understandable.

We wrote a very professional and polite...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - I lost over $3,000 for rental

Posted: 2012-11-06 by    Riden
Complaint Rating:  100 % with 1 votes
I have used VRBO mainly in the past and have had wonderful vacations. Recently I used HomeAway??? The owner received my money and then the manager of property notified me the day before I was to arrive that the owner had booked over me with a personal business acquaintance? I have been in email conversations with property managers and so called other business accosiates of the owner and expected full reimbursements as promised...to then receive a check for an outlandish amount and told to cash it, deduct what I am owed and then return the remaining money to ? YES!!! I was scammed big time. The owner...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Homeaway.com - He is not to be trusted for his word or actions

Posted: 2012-10-19 by    Naidixe
Complaint Rating:  0 % with 0 votes
We were going to rent a house in Orlando and after a month our plans got changed. We asked the owner for a refund on our deposit which was suppose to be 100% refunded. The owner has not given me my deposit nor has the company did anything to the owner for his actions. I scanned numerous documents to their fraud department in which nothing happened. So I'm out 300 for not even staying in the place. Never use this website!!! His name is Shlomo Moalam. He is not to be trusted for his word or actions!!...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - The customer service is basically worthless

Posted: 2012-10-12 by    Goonare
Complaint Rating:  0 % with 0 votes
The customer service is basically worthless. I have had multiple problems with guests writing reviews and they don't get published. My guests are getting very upset because they often submit 2 or 3 times and weeks later the review still is not posted. Reviews used to be posted in 2-4 days. now I have had reviews 'sit in the pile' to be pushed through for 2+ weeks. When you call they basically do very little and say they will 'try ' to get the review posted but it still takes several days. Although they are usually pleasant, I am getting tired of having to call repeatedly...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - Rude Costumer Service, Can NOT sign, Lies all the time, refuses to up load my home's video

Posted: 2012-08-31 by    Nicole90210
Complaint Rating:  0 % with 0 votes
They have been saying that they are up grading their site, when I complained over a 6 month time after I signed up for a year, they stated: "we do NOT guarantee service at all times". They have been giving me a run around for 6 months about their glitch in their system that does NOT allow the owners to log in, and in a rare instance if you are allowed to log in then it takes for ever to go from one page to the next hence they win the award for having the slowest service. I video taped my back yard because I have incredible views of the nature & the large back yard which is my biggest selling...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Homeaway.com - I would avoid this company

Posted: 2012-08-28 by    Vodren
Complaint Rating:  0 % with 0 votes
I have used this website in the past to find lodging. I will rethink that action as after staying at a very mismanaged property/mold, etc... I tried to write in a negative review. The owner disputed this review. After several phone calls and an email requesting 3 or more types of documentation - rental agreement, picture inside the property, receipt, etc.. (1 of which should be more than sufficient). I found that the "customer service" at this company is almost completely totally lacking, in specific Ron was unhelpful and rude on call. I would avoid this company and try for other companies...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Homeaway.com - Homeaway is a scam for the home owner

Posted: 2012-07-26 by    Tamrek
Complaint Rating:  0 % with 0 votes
Homeaway is a scam for the home owner. They have an auto renewal policy once you sign up. I realized when I saw my credit card statement, tried canceling, even asking for it to be pro rated, and was denied by their "review board". I was told you can turn off the auto renewal under account settings, but there was nothing to turn off. Once they get you in, they count on you being oblivious to the auto renewal charges. During the last year and one half, all of our renters have come fom VRBO. Not a single one fom Homeaway. Certainly not worth the $329....
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Homeaway.com - I had a terrible experience with HOMEAWAY.COM and would advise against using their service

Posted: 2012-06-04 by    Mettine
Complaint Rating:  0 % with 0 votes
I had a terrible experience with HOMEAWAY.COM and would advise against using their service. They are quick to collect their payment but took 3 months to actively post my photos on the listing. $400+ later, I received only 7 inquires in the entire 12 months and numerous times tried to speak w a supervisor . Each time I was told that I would be called back that day. On only two of those times a supervisor called me back but it was several days later and I was never given a direct phone number having to initialize the original call spending multiple hours of my time hanging on the phone. I absolutely...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - Texas, Austin - horrible customer service

Posted: 2012-06-01 by    PRV
Complaint Rating:  0 % with 0 votes
I had a terrible experience with HOMEAWAY.COM and would advise against using their service. They are quick to collect their payment but took 3 months to actively post my photos on the listing. $400+ later, I received only 7 inquires in the entire 12 months and numerous times tried to speak w a supervisor . Each time I was told that I would be called back that day. On only two of those times a supervisor called me back but it was several days later and I was never given a direct phone number having to initialize the original call spending multiple hours of my time hanging on the phone. The worse...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Timeshares / Vacation Rentals

Homeaway.com - The site is constantly down, does not work 100% properly for listing owners

Posted: 2012-05-30 by    Plaie
Complaint Rating:  100 % with 1 votes
This website SUCKS for listing owners!!!Also it seems to be a good tool for to get direct access to owners renting their properties, the customer service is HORREND for owners listing on this website. The site is constantly down, does not work 100% properly for listing owners, has many glitchas - and technical support/ customer service NON-existent. The only thing excistent is their steep annual rate hikes by up to 300% after they purchased all other rental listing companis in thsi market ;-(...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - Rude patronizing staff on calls and very unhelpful

Posted: 2012-05-24 by    Olure
Complaint Rating:  100 % with 1 votes
Rude patronizing staff on calls and very unhelpful. Discovered even though the marketing material on site and in emails is "customer service" heavy there is actually no customer service...the agent tole me that they are just an advertising site with no contorl or service level agreements with owners - BE VERY CAREFUL...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - They refuse to reimburse the supposedly small percentage of people who have been victimized

Posted: 2012-05-23 by    Samalay
Complaint Rating:  100 % with 5 votes
Similar to some others on this site, we were scammed and Homeaway refuses to accept any liability. My sister-in-law booked what we thought was a great long weekend. Nearly a month later, Homeaway sent a "sympathetic" email about how the home owner's email had been hacked, but how they are not responsible. My sister-in-law checked with the owner and sure enough they had no idea who she was (i.e. our money is gone and we have no place to stay).

Based on the info we've since dug up, this has been a problem for a couple of years, but other than a few "look out...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Homeaway.com - They had already charged me $350/ year on ad and had canceled my account with out any investigation on complaints

Posted: 2012-04-18 by    Sharpirez
Complaint Rating:  0 % with 0 votes
I advertise on homeaweay.com for my Apartment. I have 10 positive reviews with two negative complaints- complaint 1. Guest reserved for 4 people and brought 6 people, and complaining Apartment being too small, 2. Last minute cancellation.

They had already charged me $350/ year on ad and had canceled my account with out any investigation on complaints. They they no concern for homeowners....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Homeaway.com - Florida - Dishonest practices

Posted: 2011-10-07 by    Dishonest business dealings
Complaint Rating:  100 % with 1 votes
Homeaway's business contract states that a listing can be cancelled by phone.
Called last year to cancel my listing with Homeaway as I had sold the business. Was told that there were no refunds for the six months remaining for which I had paid. I accepted that as their policy.
Six months later they charged my credit card again, for over $300. I called and reminded them that I had cancelled six months earlier. They claimed that they had not received my call.
They kept saying that I would have been notified by email. I had sold the emails with the company, as they were...
Complaint comments Comments Complaint country United States, Florida Complaint category Timeshares / Vacation Rentals

Homeaway.com - Nevada, Las Vegas - ABETTING RENTAL SCAMS

Posted: 2011-07-16 by    quad_12
Complaint Rating:  0 % with 2 votes
Booked 3 months in advance "1 Acre 'Jungle & Beach Estate" - it is a HomeAway.com listing #363323 and paid 50% hard earned deposit amounting to $1, 575 USD. It turns out the advertiser, Kris Greven, is a SCAMMER and is actually not the owner of the place. She accordingly lost the lease and cannot pay back the deposits to renters. She points to the actual owners of the property, DICKSON AND ERICA GIL, who in her email description are "are the epitome of evil and scam. They are mailicous, phony and diabolical... and... are the ones sitting on everyone's money and my property....
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Online Scams

Homeaway.com - Scammed

Posted: 2011-06-29 by    Unhappy40
Complaint Rating:  100 % with 8 votes
Have used this website successfully for 10 years now. Booked my 2011 villa which looked like the best yet, early to secure it. Sent the enquiry through the website to the owner as usual, got an answer, a contract, bank details to transfer 50% deposit (2300 Euros), a phone call etc. Then, received an email mid December asking me to pay the final 50% by the end of the month. I emailed back saying that I couldn't and that in accordance with the contract, the final payment wasn't due until April. I was also asked for copies of our ID. I was suspicious and refused and asked if that meant that...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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