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CB Furniture Stores Review of Home Craft Decor
Home Craft Decor

Home Craft Decor review: Underhanded behavior re &no refund& 2

M
Author of the review
3:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My wife and I bought an expensive chair from Home Craft Decor on Queen Street West. We went home and the chair didn't work in our space. The store was closed by the time we got home, so we returned the chair first thing the next morning. The guy quickly and rudely told us that he does not give refunds because he has a "no refund policy", so we have to take a store credit or take something else! BUT here's the issue:

We were not told of the "no refund policy", there were no signs anywhere in the store to inform customers of this "no refund policy", and there was nothing printed on the receipt to indicate such. He had a sign that is about 3' x 3' and it was in a box behind the cash register. He told us he didn't care what we said and "the bottom line is that [we] will not get a refund, so [we] should not waste our time arguing and leave [his] store and go take [them] to court!" After going back and forth, trying our best to be reasonable with this guy, including getting his father on the phone, who told us that if we had brought the chair back five minutes after taking it he would have been able to give us a refund but he won't give us a refund now because we brought the chair back the day after. Yea! I know, there are a number of problems with that, the least of which might be the fact that we bought the chair right before their store closed. Anyway, I am a lawyer and I have decided to take them to Small Claims Court over this.

Their behavior was unbelievably high-handed and rude! And I will take this as far as possible in the courts and online!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

2 comments
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Ron Thom
Toronto, CA
Apr 14, 2015 6:53 pm EDT

Sounds like a legitimate grievance. I had a similar experience. I hope you got your money back in court.

J
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JaciKidd
, CA
Jan 08, 2018 4:11 pm EST
Replying to comment of Ron Thom

Hi Ron, I have had a horrible experience with these people, I am in court with them now. I would like to speak to you about your experience if possible. Would you kindly email me at jacikidd@jacikiddinteriors.com so we can discuss this. Thank you so much for your time.

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