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Higher One - Money Taken from Account

Posted: 2014-02-21 by    Leah920
Complaint Rating:  100 % with 2 votes
I started banking with Higher One when I enrolled in School in 2011. I was sent a Debit Card and at first it was convenient (except they have no ATMS). However their service has deteriorated and whenever i have a substantial amount of money in the account it disappears. They do not give a detained accounting of where the funds are going. The last straw is that I was trying to pay my bills through the checking account and they let my checks bounce. One of the checks was for $35 and they allowed it to sit there and said I had insufficient funds. They then charged me $38 for a bounced check, and even...
Complaint comments Comments Complaint country United States Complaint category Banks

Higher One - Florida - refuses to release funds

Posted: 2012-10-21 by    flo6734
Complaint Rating:  100 % with 3 votes
This bank is insane I have to use it for school and they refuse to release my money. I called in to ask a question a lady was having a bad day and I got mean with her. I was fine and happy when I called in next thing I know she hangs up! And next day I have a hold on my account and I have done everything these people have asked. It's be a month and I'm late on my bills I am a student. They will not release my funds! Who do I go too....
Complaint comments Comments Complaint country United States, Florida Complaint category Banks

Higher One - Connecticut, New Haven - Higher One

Posted: 2012-10-14 by    Lewisy
Complaint Rating:  100 % with 2 votes
COLLEGE STUDENTS EXPERIENCE DELAYS IN FUNDING RELEASES AND USE OF FUNDS THROUGH THIS INSTITUTION:

The Higher One Debit MasterCard® is issued by Wright Express Financial Services Corporation pursuant to license from MasterCard International Incorporated. The card is administered by Higher One, Inc.

College Institutions have made a grave mistake in allowing this institution: Higher One to have exclusive 1st control over student funds:
1. Higher One dates showing FAFSA funds release never match with government. This company is seeing your student aide money...
Complaint comments Comments Complaint country United States, Connecticut, New Haven Complaint category Education

Higher One - North Carolina, Fayetteville - ATM Card

Posted: 2012-05-15 by    Skygirl13
Complaint Rating:  100 % with 2 votes
It is my perception that when the FAFSA checks come out for the fall semester that a high number of students will be paying A LOT of fees due to inactivity or other legal binding rules. This is immoral and bad business practice.

You must put yourself in my position. I am an active full-time student on campus and I know that a lot of students are not able to access the features that Higher One provides. Furthermore, it is also my perception that they have NO CLUE about the fees that they will have to pay to Higher One.

My learning institution is a trade school, a technical...
Complaint comments Comments Complaint country United States, North Carolina, Fayetteville Complaint category Banks

Higher One - Georgia - fraud

Posted: 2011-11-30 by    madassin
Complaint Rating:  100 % with 3 votes
Awful company. I was a victim of fraud and had 1, 500 dollars taken from my account. I alerted the company immediately when I discovered the stolen charges. I notified them of every charge that was made against my account that I did not permit. First, it took them a month and to credit SOME of the money back to my account. When I told them that some of the money was still missing and submitted a written claim they denied me the rest of my funds. I now have to pay back money that was stolen from me. When I asked them why they allowed a charge that was processing to go through when I alerted their...
Complaint comments Comments Complaint country United States, Georgia Complaint category Banks

Higher One - Connecticut, New Haven - Unrequested account, terrible cust svc & fees to retrieve fed student funds

Posted: 2011-10-05 by    perplexed1
Complaint Rating:  100 % with 8 votes
It's amazing to me that this set up is even legal. I ended up dealing with Higher One only due to being a college student, as now, rather than simply receiving a mailed check from Fed Student Loan services via the college, the college has set up a program whereby students must agree to and activate an account with the college selected financial institution Higher One in order to then receive their funds. Higher One does allow the student, once the account with their institution is set up (which is then defined as a checking account, holding any grants and student loans issued through the school,...
Complaint comments Comments Complaint country United States, Connecticut, New Haven Complaint category Banks

Higher One - Texas, Dallas - Higher one lies about cash back for purchases

Posted: 2011-08-09 by    Maui2011
Complaint Rating:  100 % with 1 votes
I was told I would receive a 5% cash back bonus if I bought Six Flags Over Texas tickets with my Higher One debit card. They are big liars. I never received a 5 % cash back bonus. When I called customer service to try and receive my cash back bonus, I was put on hold for an hour and a half. I was then told that it would take 24-48 hours to make a decision on my complaint. It is not 3 days later and they still will not give me an answer. I was told once again after waiting on the phone for 2 hours that in 24 hours I will get an answer. I am still waiting. Higher One is a scam company that lies to...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Banks

Higher One - Connecticut, New Haven - Employment

Posted:    outofworkmom
Complaint Rating:  100 % with 5 votes
BEWARE potential employees. Higher one boasts how open and friendly they are, and maybe they are in their main location, but they have been hiring remote csr agents. You are thrown into tons of training and information which is good, but they do little to support you in the beginning. You are told how good/bad you did and what to work on, but with no suggestions, or verbal conversations. THEY also mis-represent the entire details when hiring. I was asked if it was a permanent position which I was told yes, but then they let me go after their peak season. They offered to possibly call me again for...
Complaint comments Comments Complaint country United States, Connecticut, New Haven Complaint category Banks

Higher One - For the past 6 - 8 wks I have not been able to access my account online

Posted:    Orlando
Complaint Rating:  77 % with 13 votes
I am a non-traditional student at UWG. My school began using Higher One in the Spring of 2004. At first, it seemed very handy. Refunds have been made available well before the date expected each time. I figured that I would go ahead and order checks and streamline my finances with one account. That was a big mistake! For the past 6 - 8 wks I have not been able to access my account online. I contacted customer service on two different occassions and explained the problem that I was experiencing. I was promised that they would look into it and I never got any feedback. My husband gave me a check to...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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