HidKitLights
reviews and complaints

I placed an order online and realized I didn't order the correct item. I immediately called and got voice mail. I left a voice mail requesting that my order be cancelled. I got a call back about 5 minutes later and right after I answered, he said was from HIDKITLIGHTS. I said I need to cancel my order please. He said what is your problem? Why are you being rude? I said excuse me? I haven't said anything, He said there you go again! And hung up on me. I emailed again, and then this morning, I received email confirmation that the order shipped. According to the website I can request a RMA through their chat. I asked for one and they said I had to email, I said I already did that, but no reply, and your website says I can request an RMA through chat. The chat was then closed and I have been blocked from contacting them. I used a different phone number and they answered. I requested an RMA and he said email me! and hung up. If it still shows up I am going to refuse it and then call my credit card company. This morning, I had received almost 20 spam emails to the email address I provided to them.

I went on the website, filled out the information for my vehicle. I ordered the lights, receive them, took them to the dealership to have them installed, and found out they were not the correct lights. The dealer told me what I needed. I tried to call to get an RMA# to return them and have the correct ones sent. they hung up on me repeatedly, then I had the dealership call and they hung up on them also! I sent emails, tried to use their chat, and two of no avail. I'm stuck with lights that don't fit my car and $189.98 out of my bank account. These are horrible people with terrible customer service and a total lack of ethics. All I wanted to do was get the right lights. Instead I got nothing but a headache, no proper lights and no refund. I Plessis order August 24. Order number [protected]. Hi and low beam kids with counselors 9005 xenon conversion kit with slim ballast. My car however actually uses 9006. The dealer ended up ordering some for me and installing them, as I had to have headlights!

I have ordered some bulbs for my car from HidKitLights website and received the wrong ones. I contacted their customer care and they were quite nice and offered me an exchange. When I received a replacement I was very disappointed because they made the same mistake again and new bulbs were incorrect too. Asked for a refund and they ignored that and offered me another replacement! Nothing but headache!

Before I ordered from www.hidkitlights.com, I emailed the seller and asked if this kit would fit my jeep. He responded quickly and confirmed that it would fit. After that I ordered and got completely wrong kit. I emailed the seller again and explained my problem. He said that I could send the order back and afterwards they would decide what to do. I returned the order and the seller stopped our communication. I didn’t get any news or email about the decision, which they accepted.

I have bought the part for my truck from www.hidkitlights.com. I read the description of the item and was sure that it was what I needed. I finally ordered it after 3 weeks got the order. However, this part didn’t work and I checked in the Internet that this part didn’t fit my truck at all. The wrong description was placed on the website and therefore I made big mistake. Be very caution and better don’t buy from these guys.