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I bought a laptop for my daughter at christmas and the hinge broke from opening and closing it. I took it to a store to fix and they said that Hewitt Packer should fix it free since there was no damage to it. It looked like it was a bad hinge that was put in. I sent it to the company and they are telling me it was damaged but not from dropping it but opening and closing it and i need to pay $273 to get it fixed. I asked them how did they determine it was our fault when there was no damage to the outside of it just the hinge broke or came loose and i was told they could not tell me why that is just the way it is. I will never buy another HP Computer and sure as hell will not recommend on to anyone else.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why would any company sell computers, knowingly with a virus already installed I bought my computer about six months ago and MacAfee I found is the biggest virus out there and it is installed in my computer. MacAfee causes things too happen in which I have to restart my computer, constantly. I am considering a class action law suit along with others that have the same issues
Yes I bought a H.P. laptop and I have already had to have it work on twice for the same reason I bought it through a rent a center they had it for about 2 months the first time and I had it it about 2 weeks and the same thing happen again and My niece and I bought our at the same time and hers has done the same thing .Hers mess up first and then mine I was always told this was the best I bought a Dell the first time and Hated it so now I bought this one and I my self think my niece and I should get a new on because we paid for a new one .