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Heal-N-Soothe - no response to a reasonable proposal to resolve unreasonable recurrent billing

Posted: 2012-07-24 by    John K. Graham
Complaint Rating:  67 % with 12 votes
I made an order for one product thinking it was another on a trial basis. The time taken for delivery of this product (1 month) made it impossible to trial this product before I was recurently billed for additional orders of it. I described this problem in 3 emails to the company's Customer Loyalty section and in the second and third of these emails asked to have my complaint directed to the company director, Jesse Cannone. When the self described head of the Customer Loyalty section proclaimed that my case had been "deemed to be resolved", I asked that my account be cancelled. Then Jesse Cannone...

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