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The good, the bad, and the ugly - discover what customers are saying about Hawaiian Telcom

Welcome to our customer reviews and complaints page for Hawaiian Telcom. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hawaiian Telcom.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hawaiian Telcom's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hawaiian Telcom, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hawaiian Telcom. Your feedback is an important part of our community and will help others make informed decisions.

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8:28 pm EDT
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4/27/23 A door salesperson came to my door and made an offer with a flier (attached) for internet and cable TV for $124.99/mo plus 2 free months. 5/30/23 After installation I was emailed an estimated bill that day for $282.81 (estimate bill attached). I called the door salesperson and she said the bill is a mistake and the discount isn't applied but I...

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10:31 am EDT
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During the month of June or July I was contacted by some one from Telecom Hawaii that I was being sent a cable Box. To be set up at this address: 1504 Frear St Apt 1, Honolulu.Hi 96813. I was incarsrated during this time. Plus, I didn't live there during this time. Please take a look or Investigate my situation? Here's my contact Information. Apollo Thompson Ph:[protected] Gmail: [protected]@gmail Com.

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12:43 pm EDT
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Hi, We have been moving 3 times while we've lived on Oahu. Each time we have requested a move order with Hawaiian telcom weeks in advance to ensure that a technician is available. Each time they confirmed the technician, but than on the day of the appointment nobody showed up. When we called HT says that there are system errors and our appointment had...

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10:51 pm EDT
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The customer service representative I spoke with today was very unfriendly and accused me of being dishonest. Here's what happened. I moved into my rental apartment 2.5 years ago and from that day on I had cable TV and Internet. I never questioned it because condos often times come with extras. I only had a Hawaiian Telcom home phone account. Then about 3...

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3:45 pm EDT

Hawaiian Telcom continues errors

SENCE HAWAIIAN TELCOM BECAME THE TELEPHONE COMPANY IN MY AREA OCEANVIEW HAWAII
IT HAS BEEN CONTINOUS ERRORS. WHEN I CONTACTED TELCOM ABOUT MY LONG DISTANCE PHONE BILL APROX 8 TIMES THAT THEY WERE CHARGING ME 12 PER MINUTE ON LONG DISTANCE
IT WAS NOT CORRECTED UNTILL I GOT IN CONTACT WITH THE HEAD OFFICE. WHEN I PUT MY PHONE ON VACATION PLAN THE LAST TIME AND GAVE THEM A REFERAL NUMBER, WHEN
THE NUMBER IS CALLED IT SAYS OUT OF SERVICE. WHAT IF SOMEONE IS TRYING TO GET IN
TOUCH WITH ME. PREVIOUSLY WHEN I PUT PHONE ON VACATION PLAN THEY HAD THE WRONG
REFERAL NUMBER, I CALLED ABOUT THIS 4 TIMES BEFORE IT WAS CORRECTED. WHEN I CALLED IN ADVANCE BY 2 WEEKS AND ASKED TELCOM TO TURN ON MY PHONE FROM VACATION ON A
SPECIFIED DATE, I RETURNED HOME AND OF COURSE THE PHONE WAS NOT ON.I COULD GO ON
FOR SOME TIME ABOUT THE UNPROFESSIONALISM OF TELCOM. THE MOST IMPORTANT ERROR
THAT HAS HAPPENED LATELY . I HAVE CALLED AND LEFT MESSAGES AND EMAILED SEVERAL
TIMES FOR PUME. SHE IS THE ONE THAT CORREDTED PROBLEMS IN THE PAST. I CANNOT
GET A RESPONCE, I ASKED IF SHE WORKS THERE STILL AND WAS TOL SHE DOES. thankyou

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Bob S.
, US
Apr 05, 2021 8:03 pm EDT

They didnt bill me for 6 months months after installation. No contact what so ever until they switched off the fiber optic.
Then I spent 3 hours sorting out THEIR problem with billing! Disconnected (?) twice. Misinformation from 3 different so called agents !
UNBELIEVABLE this outfit is in biz.

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9:54 pm EDT
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Every month at the dinner hour Hawaiian Telcom calls us to tel l us we haven't paid our bill. The story never changes. We always do pay it, but they call us and ask us to pay it before we ever receive our bill. I suggest that they send us our bill in a timely manner and stop the "bill collector" style phone calls to our home. It's obnoxious. Hawaiian...

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6:44 am EDT
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Hawaiian Telcom Scam and fraud

On June 13, 2008, Hawaiiantel.net 'upgraded' their email system. When the upgrade came on line, my inbox was 75% spam, with lots of duplicate messages. I had never had this volume of spam before the upgrade. The deluge has never stopped. The FAQs on the website had no information about setting filters or blocks. The first time I called technical support, I was told to mark the messages as spam. That did not reduce the volume of spam. The second time I called, I was told I also needed to block the sender. This didn't help either. The third time I called, I was told that I shouldn't want my ISP blocking my email. I asked to speak to a supervisor and was told I would be called back. Of course, there was no return phone call. I am an IT/IS professional, and that didn't help me deal with tech support at all. I had to create new filters and blocks in my account by using my email browser because their webmail didn't provide the data I needed to create working blocks and filters. Their technical support is very poor and the attitude seems to be one of wanting the spam flood to continue. They don't seem to see why it is a problem, even though the spam includes a lot of fishing attempts.

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12:00 am EST
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Hawaiian Telcom The worst customer services ever!

I disconnected my phone service with Hawaiian Telcom on April 21,2006. I am still receiving bills for the very same telephone number that was disconnected (It is now October). I have contacted the billing department numerous times. After waiting in their cue for up to 30 minutes at a time, I am told that it is an ordering problem? I have told them that it isn't possible it is an ordering problem as I do not have a valid phone number with them (I got this info from the order department). I have spent countless hours waiting in the cue, being bounced around from one department to another and being promised resolve. Obiviously, nothing is farther from the truth! I would strongly suggest that if you have the opportunity to do business with a company other than Hawaiian Telcom you do so and fast!

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Feb 06, 2007 11:23 pm EST

I also disconnected landline and DSL back in April of 2006 and I am still getting bills for the internet! I had so many issues that I requested a credit of $75. Well, no credit but how about some nice charges on each bill. I am so sick of this company. I filled a complaint with the HI BBB and today (2/6/07) was the day that Hawaiian Telcom was supposed to respond to my complaint. But guess what? They didn't respond. No surprises there.

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dingus magillicutty
Beverly Hills, US
Feb 06, 2007 10:37 pm EST

Based on similar personal experience, I can confirm that Hawaiian Telcom still doesn't have their act together and continues to demonstrate gross neglect regarding their billing issues in my opinion.

I discovered that the HI Public Utilities Commission (PUC) is probing Hawaiian Telcom in 2007 and this could result in penalties or fines levied by state regulators.

If you've got issues with Hawaiian Telcom, I'd recommend letting the PUC know. HI PUC URL:

http://www.hawaii.gov/budget/puc/pucformscomplaintspage.htm

The HI Better Business Bureau is also anther consumer resource for filing a complaint. HI BBB URL:

http://www.hawaii.bbb.org/complaint.html

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