Menu
Hallmark Customer Service Phone, Email, Contacts

Hallmark
reviews & complaints

www.hallmark.com
www.hallmark.com

Learn how the rating is calculated

1.1 426 Reviews

Hallmark Complaints Summary

11 Resolved
414 Unresolved
Our verdict: If considering services from Hallmark with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Hallmark has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Hallmark. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Hallmark reviews & complaints 426

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Hallmark reviews & complaints

ComplaintsBoard
H
9:59 pm EST

Hallmark Hallmark Movies - LBGTQ

When you feel that you have to insert LBGTQ people in your movies, please mark the movies with a LBG so Christians are not surprised seeing gays half way throughout the movie. You are catering to the political left and making your movies non-family watching. Your latest one is "A Taste of Love". It would have been a great movie - then you through to gay men in the middle - had to turn it off. Why do you try to appeal to the minority audience?

Read full review of Hallmark
Update by Hiawassee Scott

Please produce your movies to be good family non-political entertainment.

LBGTQ is a far-left political movement that ignores Christian values.

Hide full review
ComplaintsBoard
L
4:53 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hallmark - Unable to obtain ornament

Wanted to order two Christmas ornaments. Was able take care of one. Was given a phone# of a store #1940 that has several. It recently opened and they were unable to ship. ( the store is 65 miles away) I was told to Call 800 Hallmark back and tell them to manually do it. They informed me that they couldn’t for the store was not corporate. Asked for corporate...

Read full review of Hallmark
ComplaintsBoard
M
5:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark cannot get a credit reissued to me as current credit is on a registered paper that needs to be re issued

I received a refund for item that was brought back to hallmark store and was issued a paper receipt for credit that from being in my wallet had faded but I managed to retrieve the bar code and transaction numbers on it and date issued and product that was returned and the store will not issued credit back to me as they said they could not type numbers that I retrieved from receipt to issue me a legiable receipt for the credit and I will fight this until that do as it is a matter of principle that they want to keep our hard earned money so they do not have to give us back our credit due to a return

Desired outcome: A credit for item returned in the amount of $37.31 for a 70 Bday wine glass

Read full review of Hallmark
Hide full review
ComplaintsBoard
D
12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hallmark - Product availability

I have been a loyal customer with Hallmark for years and spend hundreds of dollars each year during the July and October Premiere. I am totally disgusted with the lack of availability of ornaments both in July and October! There has never been an issue like this and I am highly considering giving up on Hallmark if this is the type of customer service YOU...

Read full review of Hallmark
ComplaintsBoard
K
11:01 am EDT

Hallmark Service charge

I have been shopping at Hallmark for nearly 30 years. Yesterday I shopped my local Hallmark store, Elams Hallmark Shop, in Laguna Niguel California. When I was paying for my purchases, I noticed a small sign by the register that said there would be an additional "Service Charge" of 3 precent added to my bill. I offered to pay with cash and not a credit card to avoid the additional charge.

I was informed that it didn't matter how I paid there would still be an additional charge. That is an insult to me. Why would I pay an extra charge for a retail purchase? Bottom Line. I will never shop at a Hallmark store again.

Desired outcome: Remove the ridiculous "Service Charge."

Read full review of Hallmark
Hide full review
ComplaintsBoard
T
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark Helium balloon

I purchased a helium balloon to welcome my first grandchild to the world.

On arriving at My Son’s house ( 30 minutes drive away from the store/ junction 32, Castleford ) the balloon had already deflated, evidencing either poor quality/ faulty or not been blown up correctly. I had bought the balloon to put in my Son’s home as a welcome home from hospital .

I then had to travel to the nearest town to purchase an alternative.

The alternative was a much bigger balloon and appears to be of a much higher quality and yet was the same price ( 4.99 )

I am not being unreasonable in expecting at the very least a refund of 4.99. Without having to return to the store.

Please see attached the receipt and photograph of the balloon

Regards

Theresa Fensom

Desired outcome: At the very least a refund of cost without returning to store . Ideally my fuel costs would be factored into the refund along with the inconvenience caused in having to purchase an alternative .

Read full review of Hallmark
Hide full review
ComplaintsBoard
N
8:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark The LUME Commercial Itself

I enjoy the Hallmark TV shows, The movies and The seasonal shows you put on that are family friends. However your LUME commercials is not family friendly to the channel that claims to be family friendly.

I am annoyed and fed up with seeing the LUME commercials. Every time there is commercials that comes up. And for the Hallmark channel especially it is not appropriate to hear about the ladies private body parts. It is very inappropriate for TV and especially the Hallmark channel. Especially being a family orientated channel to hear about private body parts is not right. I used to not need to mute commercials, until that one came along.

I don’t know who to contact about the commercial. Hearing about private body parts I mute the commercials every time the commercial comes on and because it makes me angry, upset and nauseous. I have also sent a complain to the Hallmark Channel themselves and let them know my angry concerns and say they need to use different language. If you are going to continue the naughty commercials at least use better language that makes it family friendly. Saying private body parts does not make it family friendly. I know times have changed over the years. But this LUME Commercial its not family friendly anymore.

Desired outcome: Take the commercial off The Hallmark Channels, and everywhere else.

Read full review of Hallmark
Hide full review
ComplaintsBoard
B
8:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark Gift bag purchased for mother’s day gift

A substandard gift bag I purchased for a very expensive Mother's Day gift that failed and my vintage carnival glass bowl fell and broke in the driveway,
The ribbon pulled through the eye of the bag, causing the bag to fall out of my hand and hit the concrete driveway,
It was wrapped in tissue paper and we hoped it hadn’t damaged the bowl but upon unwrapping it we discovered it had indeed broken and ruined Mother's Day for our mother, we have a tradition for 20 plus years
Now that, we gift her a vintage bowl on Mother's Day.

Desired outcome: replace my gift

Read full review of Hallmark
Hide full review
ComplaintsBoard
S
6:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark Cost of product

We purchased a stuffed pink bunny on March 8th for a great niece. The price on the tag read $22.98. We thought it was a bit expensive, but we shopped the Hallmark store at 5865 Sky Park Pond, Loveland, Colorado, because we knew they would have a quality stuffed animal. After we made the purchase, we left, and I was thinking they must have really high taxes because it rang up to $27.91. I looked at the receipt and discovered that we were charged $24.95 for the stuffed bunny. Since we were still nearby, we returned to the store, and I asked the store employee (a different person that we originally dealt with) about the difference in the price and he simply answered that what was in the computer was accurate. I realize it is only a couple dollars, but I won't trust the price marked on a product at the store again. Other locations honor the price marked on a product, it is kind of a truth in marketing issue.

Desired outcome: We would have liked the employee to offer us a refund for the difference between the price on the tag and the price in the computer.

Read full review of Hallmark
Hide full review
ComplaintsBoard
H
10:32 pm EDT

Hallmark Hallmark movies

Gallup finds 7.2% of U.S. adults identifying as lesbian, gay, bisexual, transgender, or something other than straight or heterosexual. Why is over 80% of your movies LGBTQ? The frustrating part is you often wait until the last several minutes to reveal your Gay people? Quite slamming your Woke agenda down our throats. Get away from your liberal agenda. Please eliminate LGBTQ from your movies. Get back to our family roots. You are losing a lot of your audience including my family.

Read full review of Hallmark and 2 comments
Hide full review
2 comments
Add a comment
H
H
Hallmark Lost It's Way
, US
Dec 17, 2023 8:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sorry Hallmark Channel...ALI LEIBERT AS A LESBIAN? NOT BUYING IT! It's getting to the point where all this slobbering over homosexuality and lesbianism is convincing me that I am done watching your virtue signaling, Gay/Alphabet Mafia movies! What happened to your family oriented movies? Please stop with all this woke garbage and get back to the family values that made your movies special! I now understand why Candice Cameron Bure and others have abandon the Hallmark channel to do movies that have morals and family values. I hope more people vote with their remote and change the channel until you decide what's more important...main stream American values or Gay/Alphabet Mafia fantasies!

I
I
Ioneder2
Hatch, US
Apr 16, 2023 9:36 pm EDT

Agree 100%

The one thing we could always count on was the wholesomeness and true family values that hallmark has been known for. Please leave out the gay and lesbians from your programming so I can watch something with my family and young grandchildren again! I don’t care about gays and lesbians, I just don’t want it shoved down our throat. It is not normal in my opinion.

ComplaintsBoard
R
1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark Lacy Chabert taking peoples money

Hi I want to complain about a lady on Hallmark show her name is Lacy Chabert I chatted with her for a while, I was mentioning about a friend, she said that she can help me $ so I believed her, now she blocked me after she told me she said she doesn"t know what I am talking about. I just want the money I sent her, she is taking avenge of people its so sad. I am that needs money not her. 3/15/2023

Read full review of Hallmark
Hide full review
ComplaintsBoard
C
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark Hallmark mysteries

We love your movies but... the background music is so loud that it drowns out the voices. We've noticed this seems the normal for the Hallmark Mysteries. Regular Hallmark movies are just fine. Could you please tone down the background music so we can hear the characters? McBride is one of your shows we really like but it's so hard to hear the actors when your background music is so loud.

Desired outcome: Please reduce background music in the Hallmark Mysteries so the actors voices can be heard

Read full review of Hallmark
Hide full review
ComplaintsBoard
N
1:42 pm EST

Hallmark Rude manager towards employees and incompetent with customers

After shopping at the store in Sierra Vista, AZ over the past few years there has been this one manager (Judy) that is always belittling employees under her and always has trouble ringing customers up. I have myself stood there arguing with her basically telling her how to do her job since she has no real idea what is going on. I have been in the store when you can hear her degrading the employees under her and basically telling them they don't know anything and she's the manager, so she is always right. I have talked to other customers that shop there and they say they hear the same thing from her when she's in the store working. Though she doesn't work often we have agreed upon leaving the store if we see her working, usually coming back later that day or another day.

Desired outcome: Better training for "managers" or replacement.

Read full review of Hallmark
Hide full review
ComplaintsBoard
K
2:41 pm EST

Hallmark Hallmark movies

Hallmark Movies used to be such a great channel. We have stopped watching Hallmark movies because it's become almost impossible to watch one without hearing/seeing your promotion of leftist lies and LGBQT+ trash. We don't want to have you try to indoctrinate us or our children with that type of programming. We don't need it and have found several outlets for better material.

Desired outcome: If you want to encourage people with traditional values to return to watching Hallmark, delete the trash from the lineup.

Read full review of Hallmark and 1 comment
Hide full review
1 comment
Add a comment
N
N
NancyS12
, US
Mar 08, 2023 10:24 am EST

I totally agree! I stopped watching as well!

ComplaintsBoard
C
12:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark “the way home.”

Normally I'd be interested in a sci-fi production by Hallmark. But I will not tolerate this LGBTQ nonsense as NORMAL. Over my 68 years, and my marriage to the same women for 44 of those years, I've seen this gradual chipping away at the Divinely mandated man/women marriage covenant and it sickens and appalls me. It isn't right. It's certainly not condoned by God, and it flies in the face of why a man would "leave his mother and father, and cleave unto his wife, and they shall become one flesh". As usual, you give the devil and inch and he'll take over the entire human race. I won't be watching anything by Hallmark in the future, which I thought was the last Bastian of wholesome entertainment.

Desired outcome: Either eliminate the homosexuality nonsense, or cancel the series.

Read full review of Hallmark
Hide full review
ComplaintsBoard
B
11:38 am EST

Hallmark Recent Hallmark programming

We are deeply offended by your insistence on including a gay or lesbian couples in most of your current movies. The actual percentage of those couples is very low in our country, so why are you pushing it so strongly? You have made your choice - woke. So we are making our choice too. We will be switching to the Great American Family network as soon as possible. Additionally, we will be urging our friends to do the same.

Desired outcome: Goodbye. Go woke, Go broke.

Read full review of Hallmark and 2 comments
Hide full review
2 comments
Add a comment
N
N
nancy catherine
Zelienople, US
Dec 05, 2023 9:37 pm EST

If I see it's about that, I don't watch the movie...

N
N
Neon Stardust
, US
Apr 18, 2023 2:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hahhaha! Who cares?!

ComplaintsBoard
C
9:39 am EST

Hallmark Hallmark Channel

I am very disappointed in the Hallmark Channel movies lately and will no longer watch by cancelling this channel. Hallmark continues to push the envelope expressing gay agendas just to see how much of the mostly conservative women viewers will tolerate. When I see this in two of your movies in a row, I know it's time to say goodbye. Hallmark is no longer interested in supporting its core audience, but into pushing an agenda that we do not want to pretend is normal. Please accept my immediate resignation as a permanent and no longer Hallmark viewer. Someday, when the channel is cancelled because Hallmark put its agendas ahead of its targeted audience, Hallmark will be remembered as just another broke channel that made the wrong decisions.

Desired outcome: It may be too late. Hallmark clearly will not stop pushing undesired agendas.

Read full review of Hallmark
Hide full review
ComplaintsBoard
J
10:30 pm EST

Hallmark Especially “sweeter than chocolate”

February Fourth, 7:00 p.m. -9 p. m. central standard time.

We are deeply offended by your insistence on including a gay or lesbian couple in most of your current movies. The actual percentage of those couples is very low in our country, so why are you pushing it so strongly?

We will be switching to the Great American Family net work as soon as possible; and wish we would have done so much sooner. Goodbye.

Desired outcome: Quit pushing the gay and homosexual agenda by including them in your movies

Read full review of Hallmark
Hide full review
ComplaintsBoard
S
2:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark Hallmark has gone woke

What made hallmark great was their dedication to producing content that represents wholesome and dignified family values. Consequently, their silver is tarnished and their fan base is vacating, due to their wokeness and departure from their traditional family values. After viewing several of Hallmark’s recent movies we can no longer in good conscience support their brand. We hope they return to their former content model and wish them well. We have decided to make The Great American Family Channel our first choice in family entertainment.

Desired outcome: Return to former business model

Read full review of Hallmark
Hide full review
ComplaintsBoard
W
6:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hallmark The new Sunday night series 'The Way Home'

White I love Andie McDowell (and she was the reason I decided to watch it), this show just didn't pull me in. The first episode was confusing and in fact, I turned it off before the 2 hours were up. This is a BIG miss for me. I don't know the actors well enough to highlight specifics, I'm just going to say I wasn't pulled in. I didn't connect with any of the characters. I won't be watching again.

Read full review of Hallmark and 2 comments
Hide full review
2 comments
Add a comment
H
H
Hallmark Lost It's Way
, US
Dec 17, 2023 8:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also wondered where these men went, then I realized they probably don't want to be pushed into homosexual roles with other men! That's what this channel is turning into.

D
D
DCR3
Pembroke, US
Jan 27, 2023 5:20 pm EST

I find "The Way Home" interesting & am wondering what the outcome will be.

>>>>ALSO, i haven't seen any NEW Hallmark programs with some of my Favorite actors: Ryan Paevey(love him), Marc Blucas, Victor Webster, Cameron Mathison, David Haydn-Jones, Aaron O'Connel, Dylan Neal, Trevor Donovan, Brant Daugherty, Lucas Bryant, Chris McNally, Wes Brown,

Peter Porte, Ryan McPartlin, Chad Michael Murray, Kristoffer P, Kavan Smith, & OTHERS!

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Hallmark contacts

Phone numbers

800 902 0900 1800 729 999 More phone numbers

Website

www.hallmark.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hallmark?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hallmark Customer Service. Initial Hallmark complaints should be directed to their team directly. You can find contact details for Hallmark above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hallmark. Discuss the issues you have had with Hallmark and work with their customer service team to find a resolution.