Menu
GreenSky Customer Service Phone, Email, Contacts

GreenSky
reviews and complaints

www.greensky.com
www.greensky.com

Learn how the rating is calculated

1.2 38 Reviews 38 Complaints
Claimed
GreenSky has claimed their business profile
Share
Write a review File a complaint

GreenSky complaints 38

ComplaintsBoard
O
3:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky account payments not posted

Right now I have 3 checks mailed to you, one in your company envelope, #1598 for $104.01 on 1-2-24, #1609 for $104.01 mailed 1-12-24and #1615 for $158.88 mailed 1-25-24, none of which have cleared my bank and we have not had prior problems and need this cleared up, getting letters asking for payment. please try to find out what is going on, no problem before this

Desired outcome: payment found and credited

Confidential Information Hidden: This section contains confidential information visible to verified GreenSky representatives only. If you are affiliated with GreenSky, please claim your business to access these details.

Read full review of GreenSky
Hide full review
ComplaintsBoard
C
3:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Reported delinquent account

Greensky reported my loan as delinquent and I did my investigation and turns out my postal service was delivering my mail to my next door neighbors house. I only learn of this recently and by that time, Greensky had already reported my account as delinquent. They claim they contacted me and sent the notices but they didn't. They didn't not want to resolve this issue or look at the proof I have from the postal service of their error. Instead I have hired a lawyer and was advised to make my minimum payment and I will be hiring a service to remove this fraudulent report from my credit report. Greensky is the worst company I ever dealt with and the reports on the BBB reflects that

Confidential Information Hidden: This section contains confidential information visible to verified GreenSky representatives only. If you are affiliated with GreenSky, please claim your business to access these details.

Read full review of GreenSky
Hide full review
ComplaintsBoard
C
8:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Reported account as delinquent

Upon looking at my credit report, Greensky falsely reported my account with them to the 3 credit bureaus as delinquent, ruining my credit. They claim they called me. And sent me notices, but upon further investigation, they called from fake numbers and did not send any notices and lied to cover their butts from the alarming number of complaints and the lawsuits they face.Instead of contacting me, they went straight to the credit bureaus immediayely and reported my account as delinquent according to Experian. Which appeared on Transunion and Equifax. Greensky has not cooperated and more so has shown a very disturbing pattern of behavior that I believe needs a criminal investigation

Claimed loss: Ruined credit

Desired outcome: Remove of account as delinquent

Confidential Information Hidden: This section contains confidential information visible to verified GreenSky representatives only. If you are affiliated with GreenSky, please claim your business to access these details.

Read full review of GreenSky
Hide full review

Is GreenSky legit?

Our verdict: Complaints Board rates GreenSky highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 5% resolution rate for complaints about GreenSky raises questions. Diligently reviewing GreenSky's client feedback and resolution practices is recommended for those considering GreenSky's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

GreenSky earns 82% level of Trustworthiness

Excellent Trust Notice: GreenSky near-perfect at 82% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for GreenSky. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Greensky.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up GreenSky and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • GreenSky's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 5% of 0 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the greensky.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • GreenSky protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to GreenSky. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
K
9:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Home improvement loan

This company is charging extra interest on monthly statements and when asked how they are calculating the interest payments they can not explain it or even come up with the numbers they put on the statements and then ignore you and never call back. When doing a amortization schedule on the 174 months and APR of 9.99 greensky has it all incorrect and the loan wouldn't even be paid off in 174 months. They are not putting the additional payments towards principal or the minimum payment towards interest payments first. Greensky is scamming people out of more money then they are suppose to receive.

Claimed loss: 19620.00

Desired outcome: Greensky take a loss on the loan as i will not make anymore payments

Read full review of GreenSky
Hide full review
ComplaintsBoard
V
1:07 am EST

GreenSky Overcharged and interest rate.

We had a new shower installed. It cost a little over 5k. Our payment was $79a month interest rate is 9.9%. They charge more interest on the account than the payment. I sent $100 a month. I was charged $90 in interest. Then one day they took over $5,000 from my account. I called them and was refunded that amount. Then a couple of days later they took out the same amount they refunded to me. They claim they paid me twice. The amount owed to them now jumped to $11,000. I have argued with them for years about this only to fall on deaf ears. This account is 5 years old and I still owe $11k. I’ve been charged roughly $5,400 in interest and barley touched the principal. I asked for them to lower it so I can get rid of them but they won’t discuss it. They are criminals hiding behind a business. They don’t care who they screw over. They’re lower than any other business I have ever had an account with. I’m beyond disgusted with them.

Desired outcome: Refund the money you stole from my bank and lower the interest rate so I can get rid of this debt.

Read full review of GreenSky
Hide full review
ComplaintsBoard
J
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Personal loan

I had applied for a loan and was approved by green sky, for R 65.000 and they had sent me a link where I had to log in on my profile, when I logged on, the amount was there, and I was told yo transfer it to my bank account, when I did that, it asked for a OTP, and I never receive the OTP, then I phone Green sky and I was told to pay R 1000 for the OTP, after I had paid the R 1000, I was block by Green Sky, (see attachment) and they had stole s R 1000 from me, I want my money back, or I will report Green sky, all over social media, they have 24 hours to do so.

Desired outcome: I need these ppl to be investigating, as they had stole R 1000 from me,

Read full review of GreenSky
View 0 more photos
Update by Johannes Putter
Sep 04, 2023 2:38 pm EDT

Green sky had stole a R 1000 from me, as i was told yo pay for the OTP to transfer the loan to my bank account, after I had paid, they blocked me, and since I can't get hold off them, they just ignore me

View 0 more photos
Hide full review
ComplaintsBoard
L
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Loans

This is my forth complaint IAM logging and nothing is being resolved I took my Loan in the 21 July 2023 I still have no resolution. I took a personal Loan from Greensky the Loan was approved and I can't withdraw the loan in my wallet as a need a withdrawal code. I was told to pay R2000 which I paid and is now advised I must pay another R2000. I paid a total I R5000 already and still can't get my money in my wallet I don't know what to do anymore IAM in need of the money or I would have cancelled the Loan.

Desired outcome: Please please please transfer my money from my wallet in my bank account

Read full review of GreenSky and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
K
K
Ken02
, US
Aug 16, 2023 1:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Greensky SA is a scam, have also experienced the same thing today. Please be warned out there.

ComplaintsBoard
L
6:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Personal Loan

I took out a personal loan online my loan was approved I Paid R5000 to get this loan I do admit I made a mistake when capturing my bank account number and was told to paid R2000 to get this corrected I didn't make immediate paid and paid another R2000 to clear my loan now IAM told I need to pay another R2000 to get my withdrawal code I don't have any money therefore IAM taking a Loan IAM so disappointed by your service it's been a week and mt debtors is called me and I don't know what to do anymore my application number is [protected]

Desired outcome: I want my loan deposit med into my bank account

Read full review of GreenSky and 1 comment
View 0 more photos
Update by lester November
Jul 31, 2023 3:22 pm EDT

My money was taken and said I needed to make immediate paying and loan will be transferred in 30 minutes it's been 6 days now and counting it's so unfair money was good enough to be paid with immediate effect but I loan being paid out isn't this is bad service.

Update by lester November
Jul 31, 2023 3:17 pm EDT

It's been 3 days now I haven received any feedback please assist as this is urgent my bills needed to be paid yesterday already

Hide full review
1 comment
Add a comment
T
T
Travis Gouws
, US
Aug 28, 2023 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It wasn't your mistake that how they scam you they change the account number. Thankfully I saw your review I'm very sorry for your financial loss. Heartless industry of scammers

ComplaintsBoard
U
3:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Being wrongfully charged

On the 19/07/2023 I applied for a loan of 20 000 with green sky, I was asked questions and bank statements, the next day I was informed that my loan was approved... When the money had to be sent they informed me that the account number was wrong.. At the time I thought it was my fault and saw that there was a extra digit whereby I knew I checked it 3 times... They then informed me to pay a r1000 to correct the mistake... Ive never heard of something like that so I asked them if there is no other way because it is a huge amount of money they said no and all oh converstaions was on what... I said to them that I do not trust doing so they did not come up with any other resolution... Then on the 24 I told them that I did not want to proceed with the loan they then informed me to pay r3000 to cancel... The amounts just became more and more reduculous for money that I did not receive... I asked the manager to call me I asked the bank if I could speak to them they were unprofessional and refused.. All theses rules and policies I did not know about and now they asking me to pay all this money and making threats... Greensky should make there policy clear up front and not try to colloct money... The manager gracie was so unprofessional and no help towards the end and said that she cannot call me because it would be a waist of time to call me... I would like thia matter to be resloves and all information of me to be removed free of charge

Desired outcome: To cancell my loan application free of charge....becsuse i dod not receive any money

Read full review of GreenSky
View 0 more photos
Hide full review
ComplaintsBoard
W
5:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky porch under foam

had form put under large front porch..I was told foam would come out of sides and be trimed...not all the way out aout 3 inches from edge of porch..water runs under porch and soil also...this was installed in may..I have alredy paid you 600.00 and was told by salesman who sold me it would be out the edge and the edge wuld be cut off..did not happen that way..still about 3 inches from were water and soil get under porch...not completely sealed..neighbor wants hers done but whe she saw mine and the huge void left under porch and sides..she is waiting..I watered side of porch took about 30 minutes for water to back up..I was mislead and need someone to come look at it now..the heat scares me..sincerely, wanda littleton

105 pony grass lane,,bastrop tx 78602

Desired outcome: fix porch no void to fix gap of 4 inches

Read full review of GreenSky
Hide full review
ComplaintsBoard
O
6:19 pm EDT

GreenSky Refund. Overpayment of $421.00

I have made an overpayment of amount for Account Number [protected]. The beginning balance was $6,422.00 effective December 27, 2022. I agree to pay this balance in six months or less. Therefore, I made a series of seven (7) payments. These payments were as follows: (1) January 30, 2023 for the amount of $222.00. Check Number 1628; (2) February 3, 2023 for the amount of $1,000,00. Check Number 1629; (3) March 8, 2023 for the amount of $1000.00. Check Number 1643; (4) March 16, 2023 for the $1000.00. Check Number 1645; (5) April ____ 2023. for the amount of $ 1000.00. Check Number 1658; (6) May 28, 2023 for the amount of $1000.00. Check Number 1664; and (7) June 28, 2023 for the amount of $1, 619.03. Check Number 1678. Therefore, you add up my total payments to GreenSky, it totals $6841.00 .This means that I accidentally made an overpayment of $421.00 too GreenSky. I have contacted GreenSky to request my Refund of $421.00 immediately. You mail it to me at my home address Otis Clayton, 144 Picasso Circle, Hendersonville, Tennessee 37075

Desired outcome: Refund of $421.00 mailed to me Otis Clayton, 144 Picasso Circle, Hendersonville, Tennessee [protected]

Read full review of GreenSky
Hide full review
ComplaintsBoard
C
8:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky AutoPay

I signed up for GreenSky's AutoPay and they then informed me that the first scheduled payment did not process. They immediately wanted that payment and the next. I set up a one time payment (for both) and I cannot find out what happened with that transaction. No posting at my bank. Cannot reach a human at their customer service number. Are there any humans working at GreenSky or is it all computers, answering machines and dysfunctional AIs?

They provide a message option for an account but it seems to be a blak hle so far.

Desired outcome: Stop asking me to sign up for auto pay. Provide an option for speaking with a human when I call. Solve my payment problem or let me know what else I should do so as not to be penalized with a late charge. Answer my messages.

Read full review of GreenSky
Hide full review
ComplaintsBoard
M
4:02 pm EDT

GreenSky Unauthorized credit charges / unauthorized account opening

I have a debt on my credit report from GreenSky / Regions bank. I did not open an account, receive products or services for this debt. I have contacted Green Sky and disputed on my credit report, yet they are unable to provide details of products or services that were purchased, nor are they able to produce the original signed documents opening this account. This is fraud on their part, the account is now showing closed on the credit report, but remains on my credit report as unpaid debt.

Desired outcome: Account closed permanently showing a zero dollar balance, Removed completely from all credit reports forever.

Read full review of GreenSky
Hide full review
ComplaintsBoard
J
11:06 pm EDT

GreenSky Loan

I had taken out a loan with green sky in 2021 for Body Details Medical Spa. I was making my monthly payments on auto every month. On October or November I received a letter from GreenSky that my account was closed. I read they were fined and forced to close and refund loans due to fraud/scams. I spoke to a rep and she said I still have to make my monthly payments and pay off balance. According to my credit report, this loan is CLOSED. I spoke to a lawyer and he said I should not be making payments towards an account that is closed. Closed means it doesn't exist anymore. No existing balance so where is my money going to? I've reached out to GreenSky for refund and will be calling my bank to freeze any charges from this merchant.

Desired outcome: I want a refund for every payment I've done since my account was closed. These people continue to scam ....

Read full review of GreenSky
Hide full review
ComplaintsBoard
D
6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky Greensky financial

I have been working very hard to increase my credit scores for 4 years now. When I recently checked on Experian.com I found a notation that I had tried to get new credit with Greensky. I have not applied for new credit from anyone in 4 years and have almost paid off all my debt. (from over 20k to less than 3k) I can't seem to talk to anyone to correct this and it is affecting my scores detrimentally. How can I get them to listen?

Desired outcome: Remove this inaccurate notation.

Read full review of GreenSky
Hide full review
ComplaintsBoard
S
3:59 pm EST

GreenSky customer service

I recently had a furnace installed and the company financed it through GreenSky. All the paperwork I recieved through GreenSky said I had financed $1000 more than what my installer's receipt showed, but my profile had the right amount. I recieved the paperwork today and I have tried to call them as the link they provided on the paperwork did not work. In addition, when I try to call them, I am asked for an account number (the last 8 digits) and no where on the paperwork does it show an account number. Ironically, I have to use a link that does not work to activate an account for which I have no number!

There is no customer service here unless you know your account number, which they don't tell you in the first place!

Desired outcome: I would like an easier way to do a profile, and activate the account. I would like to speak to a real person about the issue as well.

Read full review of GreenSky
Hide full review
ComplaintsBoard
F
7:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GreenSky The invoices are very difficult to read. The customer service numbers are almost impossible to connect to a real person.

The invoices make it seem like I owe more than I do. I sent text messages and emails and tried to call and finally discovered that you have to just hang on the phone even though it sounds like you are being told to pick one of four options without the option of speaking to a person. If you hold on long enough, it switches you to "hold" for a person without an indication that this is a possibility.

Desired outcome: They need to be clear with their contact numbers for customer service. They send text messages that are not complete.

Read full review of GreenSky and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chetraysam
, US
Jun 28, 2023 8:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same. No option to reach someone to talk with on that supposed customer service line. Doesn't matter how careful you listen to their maybe new menu changes. And they don't seem inclined to respond to text messages.

ComplaintsBoard
D
1:27 pm EST

GreenSky Loan to pay for plumbing

I borrowed $797.97 from this place and I made three fifty dollar payments before I received my first statement.

Instead of the balance decreasing it kept increasing ( everyday it was a different amount).

I tried to call them to get my pay off balance you can NOT talk to them only a

recording.

I paid them off and NEVER will I ever do business with them again.

Buyer Beware STAY AWAY FROM THESE CROOKS

Read full review of GreenSky
Hide full review
ComplaintsBoard
D
9:26 am EDT

GreenSky Financing

USE GREENSKY FINANCING AT YOUR OWN RISK!

Despite receiving 2 notices - "You have successfully added your Payment Method to your account" in May, I received a collection letter stating that my account was in a 'delinquent' status months later, in September.

Upon inquiring about this, I was informed by GreenSky that none of my automatic payments went through. They also indicated that they could see payment attempts were made, but they couldn't see why they did not go through. Rather than contact me directly to address the issue, they applied late fee charges and may have negatively affected my credit scores.

GreenSky is not a reputable business but more of a 'grift"!

Desired outcome: I contacted the company repeatedly to discuss the matter but received no response.

Read full review of GreenSky
Hide full review
ComplaintsBoard
D
8:36 pm EDT

GreenSky ion bank loan

7 years ago a company filed a bogus 38,000 dollar loan app in my wife and my name. Greensky/ion bank made the loan took it's cut destroyed my house and my credit and left us holding the broken bag that was once our forever home. After numerous threats destroying our credit our home our peace of mind and 28.000 of out of pocket expenses, sleepless nights mental anguish, they have settled out of court for doing to thousands like us, the same thing. Greensky/ion bank then wrote these loans off getting credit with irs for not the 38grand 76 grand as they made my wife and I seperate victims of I d theft. Now with who knows how much settlement money they want me to forgive and forget. As they put me back on the emotional rollercoaster of angry griff hopelessness and sleepless nights they want to just forgive me for the loan we never made but they paid charged us for and pocketed fees from the I d thieves it appears they were in cohoots with the whole time! Where is justice?

Read full review of GreenSky
Hide full review

Overview of GreenSky complaint handling

GreenSky reviews first appeared on Complaints Board on Jul 21, 2009. The latest review account payments not posted was posted on Jan 31, 2024. The latest complaint greensky credit online credit inaccuracies was resolved on Apr 07, 2014. GreenSky has an average consumer rating of 1 stars from 38 reviews. GreenSky has resolved 2 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.8
19 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GreenSky contacts

  2. GreenSky phone numbers
    +1 (866) 936-0602
    +1 (866) 936-0602
    Click up if you have successfully reached GreenSky by calling +1 (866) 936-0602 phone number 0 0 users reported that they have successfully reached GreenSky by calling +1 (866) 936-0602 phone number Click up if you have UNsuccessfully reached GreenSky by calling +1 (866) 936-0602 phone number 0 0 users reported that they have UNsuccessfully reached GreenSky by calling +1 (866) 936-0602 phone number
    +1 (844) 810-7713
    +1 (844) 810-7713
    Click up if you have successfully reached GreenSky by calling +1 (844) 810-7713 phone number 0 0 users reported that they have successfully reached GreenSky by calling +1 (844) 810-7713 phone number Click up if you have UNsuccessfully reached GreenSky by calling +1 (844) 810-7713 phone number 0 0 users reported that they have UNsuccessfully reached GreenSky by calling +1 (844) 810-7713 phone number
    Patient Solutions
    +1 (855) 707-4925
    +1 (855) 707-4925
    Click up if you have successfully reached GreenSky by calling +1 (855) 707-4925 phone number 0 0 users reported that they have successfully reached GreenSky by calling +1 (855) 707-4925 phone number Click up if you have UNsuccessfully reached GreenSky by calling +1 (855) 707-4925 phone number 0 0 users reported that they have UNsuccessfully reached GreenSky by calling +1 (855) 707-4925 phone number
    Retail & E-Commerce
    More phone numbers
  3. GreenSky emails
  4. GreenSky address
    5565 Glenridge Connector, Ste 700, Atlanta, Georgia, 30342, United States
  5. GreenSky social media
GreenSky Category
GreenSky is related to the Financing and Loans category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.