Great Clips
reviews and complaints

Hi I live in Cottonwood Az in our neighborhood news feed a women named Karen posted about her bad experience at Great Clips she stated that she had contacted you and you were going to look into the problem I am here to tell you that the few times that I have been there my cuts were bad the last time ( just a few months ago) the manager ( Martha) cut my hair it was so uneven I returned to have it fixed by someone else the manager came out while I was complaining loudly she never came over to me and asked what the problem was or if she could do anything to help this is not the first time Martha has cut my hair she spends more time looking out the window while cutting and has an attitude of I don't give a [censored] I have heard ( I know it's hear say ) that a few operators there had quit because they were treated badly I will never go back to this salon nor will I ever recommend it to anyone the lower price you charge is not worth the crappy cut and the crappy atmosphere than This manager has been her position way to long and has to go thank you [protected]@aol.com

Dangerous ghetto staff, filled with drama, gossipy and messy.

Unprofessional management team with poor work ethics. Violent staff of young bucks with poor and dangerous work ethics. I wouldn't recommend this place for employment for state licensed professionals. Customers be aware of unethical practices with bad behavior conduct staff, including upper management and owners.

would like for you to know about the unacceptable conduct of your manager Fawn. Fawn put my son in a head lock to perform his hair cut. I said to Fawn, what is going on? She replied with a giggle, this is protocol. My son's face & neck was red and his eyes filled with tears. My son said in his own words, I could not breathe and she stinks like a smoke house. My son tells everyone he see about this incident. I am encourage by the parents that we told about his experience, to let corp., know so they can change protocol on how worker handles a child when giving hair cuts to, & not to make light of the situation by giggling or chuckling. I also think working with public your workers should know about proper hygiene and making sure the public does not smell smoke on your clothing.

I went to Great Clips the other day and let me tell you, it was not a good experience. I had a coupon that had the wrong address on it, and when I walked in, the person at the front desk was not very friendly. They told me that there was an hour wait, even though the store was empty, and that they were closing in an hour. It felt like I was bothering them just by being there. I was really disappointed with the service and the attitude of the staff. I ended up leaving without getting my hair cut. I wouldn't recommend this place to anyone. I gave them one star, which is the lowest rating I could give.

So, I had to get my hair cut for a holiday and my usual hairstylist was closed and out of town already. I decided to give Great Clips a try since it was nearby and I had heard good things about it. I went in to get my bangs cut/touched up. The lady who cut my hair was someone I had never seen before. She seemed nice enough, but unfortunately, she completely messed up my hair. She made my bangs way too wide and cut more hair than she was supposed to. I was so disappointed! To make matters worse, she ended up adding more hair to the bangs and it just looked all wrong. I was not happy at all with the end result. I had to go to another salon to get it fixed, which was a hassle and cost me more money. Overall, I would not recommend Great Clips based on my experience.

I've been going to Great Clips for a while now and I gotta say, it's a pretty decent place to get a haircut. I'm not really into all that fancy stuff, so I don't really care about all the bells and whistles that some of those other places have. I just want a good haircut at a decent price, and that's exactly what I get at Great Clips.

Now, I will say that sometimes I have to wait a little longer than I'd like because of all those people who make appointments online. I'm not really into all that smart phone stuff, so I usually just show up and hope for the best. But hey, that's just the way it goes sometimes.

One thing I do like about Great Clips is that they can pull up your desired cut at any location. So if you're traveling or something and you need a quick trim, you can just pop into any Great Clips and they'll know exactly what you want. Of course, there might be a slight variance in the cut depending on who's doing it, but that's to be expected.

Overall, I'd say Great Clips is a solid choice for anyone who just wants a good haircut without all the fuss. It's not the fanciest place in the world, but it gets the job done. So if you're in the market for a new haircut, give Great Clips a try and see what you think.

Great Clips is a great place to get a haircut if you're looking for a good deal. They offer affordable prices for men's haircuts, and you can usually just walk in without an appointment. However, if you're looking for a specific service like a perm, you'll probably need to make an appointment in advance.

It's important to note that Great Clips doesn't offer appointment services for haircuts. It's first come, first served, so you'll need to be prepared to wait if it's busy. However, you can use their online service to get put on a waiting list, although it's not clear if this is available at every location. If you're not sure, it's best to check their website for more information.

Overall, I've had good experiences at Great Clips. The stylists are friendly and professional, and they always do a good job with my hair. The prices are very reasonable, especially compared to some of the more expensive salons in the area. If you're looking for a no-frills haircut at a great price, I definitely recommend giving Great Clips a try.

I've been going to Great Clips for more than a year now, but I think it's time for me to find a new place to get my hair cut. Every time I go there, no matter what time of day it is, I always have to wait for an hour because they never have enough staff. It's frustrating to see people who booked online get ahead of me when I'm already physically in the building. I mean, come on, I'm right here!

I used to run my own business, and I know for a fact that treating repeat customers like garbage is a big no-no. It's just bad business practices. I'm not asking for special treatment or anything, but a little bit of respect and consideration would be nice.

Don't get me wrong, the haircuts I've gotten from Great Clips have been decent, but the waiting time and the lack of customer service just isn't worth it anymore. I'm sure there are other places out there that can provide better service and value for my money.

In conclusion, if you're looking for a quick and cheap haircut, Great Clips might be a good option for you. But if you value your time and want to be treated with respect, I suggest you look elsewhere.

Been going to Great Clips for hair cuts for like 12 years now and gotta say, it's pretty good. They got this fancy electronic signin thing that tells you how long the wait is before you even check in. That way you can decide if you wanna wait or come back another day. I mean, who wants to wait around forever, right?

The stylists are usually different every time, so the cuts can be a little different too. But honestly, I haven't had any problems with that. They all seem to know what they're doing. I've only ever gotten hair cuts there, so I can't really say anything about the other services they offer. But the prices are pretty good, so I'm sure they're worth checking out.

Overall, I'd say Great Clips is a solid choice for getting your hair cut. They got the technology to make things easy and the stylists to make sure you look good. Can't really ask for much more than that.

I tried out Great Clips and used their online check-in feature, which was perfect! I didn't have to wait at all and the message said that the salon was only 5 minutes away from my location. So, I drove straight there and only saw one walk-in customer ahead of me. However, things took a turn for the worse when I was told that they didn't know how long the wait time would be and that they would come get me when it was my turn. I patiently waited in my car for 20 minutes, but no one came to get me.

Feeling frustrated, I decided to go inside and inquire about the wait time. Unfortunately, the staff member who greeted me was very rude and dismissive. They told me that the people who were ahead of me had arrived before me, which was not what I was told earlier. I was disappointed and felt like my time had been wasted, so I decided to cancel my appointment and leave.

Overall, I was disappointed with my experience at this Great Clips location. The whole point of using the online check-in feature is to avoid waiting, but that wasn't the case for me. The staff member who helped me was also very rude and unhelpful, which made the situation even worse. I don't think I'll be going back to this location anytime soon.

I'm always on the go, traveling from place to place, and it's important for me to have a reliable hair salon wherever I am. That's why I'm so glad I found Great Clips! Their website, greatclips.com, makes it easy to find a location near me, no matter where I am.

When I'm away from my regular stylist, Mariah at Great Clips is my go-to. She's amazing with my long hair, always treating it with care and gentleness. I only see her a couple times a year for a trim and deep conditioning/shampoo, but every time I leave feeling like a million bucks. And the best part? It's affordable!

After my treatment, Mariah blows my hair dry and twirls it like a skein of silk. It's such a treat to have someone who knows how to make my hair look and feel its best. And if I need any products to maintain my style, Great Clips has its own line of "product" that I can trust.

Overall, I give Great Clips and Mariah four stars. They always make me feel welcome and taken care of, and I appreciate their regular promos and discounts. If you're in need of a reliable hair salon, I highly recommend giving Great Clips a try!

I've been a regular at Great Clips for over 5 years now. They're not the best, but for a basic haircut, they're alright. I've never had any issues with the stylists or received any bad haircuts. What I really like about Great Clips is their online check-in app. It saves me a lot of time waiting around when I could be doing something else. I've seen some comments from others who don't like the app because people can jump ahead of them, but if I check in before you arrive and your name comes up before I get there, you'll go before me. It's still first come, first serve.

Overall, Great Clips is a decent option for those who don't need anything too fancy. They may not have the most experienced stylists, but for me, they get the job done. If you're looking for something more high-end, you'll want to go to a place with more experienced personnel. But if you're just looking for a basic haircut, Great Clips is a good choice.

I went to Great Clips at 13421 Westheimer Rd Houston, TX 77082 today (09/22/2018) with my 18-month-old kid. I clearly told them that it was her first time getting a haircut. They wrote down our name on paper and asked us to come back after 20 minutes. When we returned after 20 minutes, they said, "Oops, I didn't check you guys in the computer." We had to wait another 30 minutes. Finally, they called us and made my 18-month-old baby sit in the chair. They put a sheet on her and I told her again that it was her first haircut and that we wanted it to be quick.

Then, the lady went inside for a few more minutes. When she came back, she was chatting with another colleague and helping another customer with her colleague. When I called her and said, "Ma'am, it's her first time and she may not sit in the chair as she is already crying," she became very rude. She removed the sheet from my baby and asked us to leave as we couldn't wait for her. She really doesn't know how to talk with customers. It was the worst experience I ever had. She should have told us to wait a few more minutes or ask her colleague to help her if she was more interested in the haircut of another person than her own chair.

I'm never going to return to that salon. If Great Clips is going to keep her employed, they are going to miss even more customers. Don't go to Great Clips in this location.

my husband had his hair and beard cut at the great clips on 03/21/2024 by Alexis on University Drive in Burlington, N.C. went back to show picture of his neck being cut and bleeding when he left the salon. we have been going to this salon for years and this has never happened. we went to complain to the manager and found out Alexis was the manager, and she was not there. found out they were sending her to Kernersville, N.C. she should not be doing this type of work if she is going to cut the customer's neck. i would like a refund.. we signed up on line. my email is: [protected]@yahoo.com. home phone number is [protected]. thank you for your help with this issue. i want to get my hair cut from there and i am scared i will get injured. my name is: Linda Brown

my husband went to great clips in Burlington, North Carolina today 3/14/2024. we always go to this one on University Dr. in Burlington N.C. he had a new girl doing his hair and beard today and her name is Alexis and his neck got cuts on it and burns on the back of his neck. I had to use Neosporin on them. I think her clippers need to be replaced. I have pictures of these. someone needs to tell her to get better clippers. thank you for your attention to this issue so no one else get cuts and burns. if you cannot take care of this because of location, can you get with someone that can? thanks — my email is:[protected]@yahoo.com and phone number is: [protected].

I have been coming to Great clips for about 6 months and each time that I get my hair cut I'm asked if its ok and for the most part Its ok. I try not to be too picky but when they are done, I get a quick brush off and I'm ushered to the register. I can live with this but maybe you should tell your employees that just cutting the hair is not enough they need to do a better job getting the remaining hair off my collar and neck, I don't need to leave and go home or wherever and continue to brush hair from my neck. I don't know how serious you take this, but we will see.

If you offer an online service one would think that it is available when the location is open. When I walked in at 1008 am after they had been open for 8mins the women asked me if I had checked in online I responded with well I tired but it’s not available she said “ well it doesn’t let you until we have been open for ten minutes “, why would you ask then? As I sit listening they ask everyone if they have checked in online and when they haven’t they let them know it’s an hour wait so they should just come back later. Seems to me like they don’t want the business. I would like to also know how I have an hour wait but people are checked in online when it doesn’t let you for ten minutes after they open?

I did the online check in today. For the Xenia Ohio Great clips. It said my check in was at 4:15. I ended up getting there at 3:55, at 4:10 it said it was my time. I waited for my name to be called. A lady walked In and just walked up to a seat and sat down. They ended up calling 3 names by 4:45 none of them mine, so I left. This is the 3rd time this has happened. What is the point of online check in if they can't keep close to your time.

Kilgore, Texas store...emloyee, Jesse Brashear

Took my 11 year old grandson in for a reshape of his existing cut. Jesse preceeded to tell him it was not what he wanted and gave him a 'gay' haircut. When I tried to speak with Jesse about the situation, he kindly informed me that he was going to give me a moment to walk away! I informed him he would lose his license if I can. I will take it that far! I am reporting him and Great Clips to the Barber Board.

Thank you,

June Shivers

[protected]

As soon as I walked in to location at zip 18966, the Asian guy points with his index finger to his forehead between his eyebrows and looks at his coworker a white lady and nods. And right away they both started asking each other to attend to me. They both were upset that I walked in at 6.35 and they were closing at 7pm and that I should come back another time. I took my son to a different location in Richboro, PA.

On June 15th early evening at the Fort Saskatchewan Alberta location I had the worst hair cut! Not the first time unfortunately, but wanted to give another chance. NEVER AGAIN! I should preface, I have the easiest hair cuts and the healthiest hair-it’s not complicated. I asked for half an inch, and 1.5-2 was taken. The previous visit I had that much taken as a result of another poor haircut and the use of thinning shears used inappropriately. Again this time, used inappropriately. The person cutting my hair was nice, but continued to chop away staying they were keeping the length. Now I have to pay another company to fix this mistake because it was unevenly cut.

great clips is aite. i take my boy there when i can't go nowhere else. it ain't the best but it gets the job done. they got a bunch of stylists so you don't gotta wait too long. my son always comes out lookin' fresh. sometimes they mess up a little but it ain't no big deal. the prices are pretty good too. i'd recommend it if you need a quick and easy haircut.