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1.0 25 Reviews

Dragonplay Complaints Summary

0 Resolved
25 Unresolved
Our verdict: Engaging with Dragonplay at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Dragonplay reviews & complaints

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M
1:52 pm EDT
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Dragonplay Dragonplay poker

At approximately 12:45 on Sunday September 12th on fast fold advanced I, once again, was in an all in hand that I won and, like normal the game froze afterwards. I was able to play one more hand after that but then the game kicked me off. I have excellent signal here. My table balance at the time was just over 15 million chips. This same thing happened to me last week for slightly less chips. If you look back and see my previous complaint you will see the amount. This is very troublesome considering I have paid to put chips in my account. I have not received any response to that previous complaint and surely hope to hear back on this one considering if you can go back and see if someone said something vulgar then I know for a fact you can see my balance is not correct.

Desired outcome: I just want the chips I rightfully earned, nothing extra.

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MH04083
Springvale, US
Aug 04, 2022 12:40 pm EDT
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2022/08/05: After playing for over seven years and accumulating over 2.2Billion in chips, Dragonplay now longer recognizes my Gmail address as being a valid one. I cannot regain my account after many futile attempts. I am unable to login/logon the game nor contact Support to send a link to update my password. Really disappointed with this activity by Dragonplay.

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11:54 am EDT
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Dragonplay Dragonplay poker

My profile is mdvet11c, approximately 10:40 am Monday Sept 6th I won an all in vs profile Izzy with a hand of AA and had a chip count of 7.9 million and a bank of 53 million. Then there was ANOTHER glitch and suddenly all of those 7.9 million chips were gone. I would like my chips back please, they are expensive. I have had this problem before and seems to happen more frequently now. Everytime I win an all in hand the game freezes for at least 2 minutes.

Desired outcome: Chip replacement

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J
9:11 am EDT

Dragonplay My original account is lost was rank 77 with billion and halve or so of chips

I have tried to sign into my account would not let me then when I retried it made me. New account with rank 1 please restore my original account.thank you in advance.. was enjoying the game and made alot of friends but now I have no friends on my list again please restore my original account

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Is Dragonplay legit?

Our verdict: Complaints Board's thorough examination reveals Dragonplay as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Dragonplay stands out for its commitment to quality and security. Clients considering Dragonplay should delve into its customer service record to gauge compatibility with their expectations.

Dragonplay earns 91% level of Trustworthiness

Perfect Trust Endorsement: Dragonplay achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Dragonplay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dragonplay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Dragonplay.com you are considering visiting, which is associated with Dragonplay, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Dragonplay have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

However ComplaintsBoard has detected that:

  • While Dragonplay has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 25 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Dragonplay.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dragonplay.com may offer a niche product or service that is only of interest to a smaller audience.
  • Dragonplay protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:26 pm EST
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Dragonplay dragonplay poker

I purchased 18 million chips 5 times and only got 1.3 million each time. I've tried multiple times to get ahold of them and absolutely no response. I want a full refund or my 90 million chips they owe me. I've been playing on this site for 8 years and have never had this problem before. I'm not happy with the lack of response from them. It's been over 2 months trying to get any response from them and I demand satisfaction from them. They are very deceiving and need to be more honest in their sales

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3:01 am EDT
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Dragonplay dragon poker

Purchased 24.99 in poker chips and didn't recieve tried again didn't work this was on the 7th my card was charged twice. Today I purchased 14.99 it said for 67 mil and only gave me 1 mil. I would like my money refunded back, my money is being taken And not giving chips. I have been paying dragon poker many years it just seems to be getting worse, can't ever seem to win always having to purchase and the price for chips is ridiculous. I would appreciate it if you can refund my money for those that I have been charged for and didn't recieve. Twice on the 7th fit 24.99 and today fit 14.99. Poker name is Zelliesmom

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8:59 pm EDT
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Dragonplay dragonplay slots

I purchase 6 $9.99 coins and it said I was to get 2, 400, 000 coins but I only got 1, 200, 000 each and today I did a $4.99 purchase and it didn't give me nothing but yall got my money so it just been a rip off and this is my 2nd complaint and I did these purchases in August and September just give me my money back I didn't get what I paid for and I can give all the numbers for each purchase

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10:05 pm EDT
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Dragonplay order purchase

On Thus 26/9/2019 at 7.45pm i made a purchase of chips with the offer being 90.000.000 chips for 11.99, but i only recieved 1.45 million chips, later i was able to purchase 4 million chips for 4.99, this is not the first time this has happened and i am starting to feel like im being ripped off, as i have been having so many problems with purchases from your company i have also had to email google play help centre, all i am wanting is the balance of coins that i didnt r ecieve on the 26/9/2019, many thanks Jason

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David Skillestad
, US
Mar 08, 2023 3:40 am EST

Has dragonplay been eliminated?

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5:08 pm EDT
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Dragonplay live holdem pro

I made a purchase for some chips which stated 6m chips for £1.99 but they only have me 150k chips.

I emailed to support@dragonplay.com and no one's responded within 2 working days as specified. I have emailed numerous times now but still no response.

I still wanted the amount of chips I purchased for or a refund.

Please can you look into this. I'm not sure what details you need from me in order to check the history.

Kind regards

Simon

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C
8:12 am EST

Dragonplay im being sexualy an emotionally harassed

There is a person on poker has multiple accounts with my name, 1. Candy kills her kids 2. Candy is retarded 3. Candy is a slut, 4. Candy is a fat [censored], dont know who it is, he or she will find me on table an just start harassing me, on February 14, 2017 my son died he was only 27yrs old, an this person keeps candy kills her kids account on all the time, id like him or her banned from poker, ive emailed dragon player more then several times, this person wont leave me alone an is interrupting other players also while i am playing, i have screen shots of accounts he keeps putting up with my name, please do something about it

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Canadian UnOperative
, US
Sep 20, 2020 12:21 pm EDT

Terrible app with no support ripping off customers. Their last FB post was 2015 and the app took about $3, 000 worth of my chips when with no notice it shut down signing in with Google+

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S
11:02 pm EST

Dragonplay live holdem

I have complained over and over and over again you never to get a response from y'all it's now 3.5 million that y'all owe me because your tournaments keep crashing I have screenshot after screenshot as a screenshot of y'all's game freezing up an error message popping up saying the app must restart or send feedback. I have sent you all the screenshots or for more than 10 minutes my screen set Frozen with myself and one other player appearing on the table yet there are four of us on the table the other two people I can see their card placement but I cannot see their Avatar or their dollar amount below their name. This is getting ridiculous I don't know how much longer I'm going to wait before I take other measures to get my chips back or to just plain get satisfaction by posting negative reviews on all social media platforms. shawn.bryan.[protected]@gmail.com or [protected]

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9:03 am EDT

Dragonplay the software

It won't load it boots you out in the middle of the game. You lose your chips and never recover them. When you prachase chips you win a hand or two only to get you to buy more. Fill it's just a ripe off and also think it's been hacked to steal personal information and there's no way to contact them. There are lots, of complaints on the site and nothg still h been done.

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12:06 am EST

Dragonplay connection issue

It wont load past 8%. It keeps saying connection issues. Iv used three different internets. All othet games seem to work just fine on all internets. I even unistalled and reinstalled a few times. I have spent money on this game and i hope that i dont loose everthing i have played for. It might sound silly, but its alot of time and effort. I have also contacted you guys multiple times in the past about other issues and i get no response at all. I hope i do this time and its resolved quickly. Thanks for your time and help.

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DylanColton
, US
Oct 09, 2021 7:25 am EDT
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I love this game and have been playing for years. But once again my connection was closed. Why? A few years ago I was at level 1200 and then lost all. I started from 0 again. Never regained any of my levels and probably would never get there again. Why? Any ways I lost more levels once again. Why? Please help me get my game working! Thank you

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9:33 pm EDT
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Dragonplay live holdem poker

I can't get on the application for the past 3 days says application keeps stopping. Have tried force stopping and deleting and reinstalling and neither has fixed the problem. And when I finally can get back on I'm sure that some of my chip gifts will be expired as well. Plus when are you going to bring back where I can choose where I want to sit and play. Please send your response to [protected]@gmail.com thanks

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MH04083
Springvale, US
Aug 04, 2022 12:31 pm EDT
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2022/08/04: Can no longer logon/login to my account with 2.2B in chips. Claims my email is invalid and my pwd is incorrect; I have had this account for over 7 years. It had become a daily habit with the pandemic.

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6:25 pm EDT
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Dragonplay account on old device to new device

My name is Alexander Santiago poker name Poker Cowboy.I just purchased a new divice cause my old were acting up so on 9-15-17 was my last day playing with the old divice so on 9-18-17 finally have my new divice and I tried to recover my account on wich I have more than 300 million chips to no avail.this is the second time around I changed divice and tried to recover my account to no avail.Am a regular customer and had spent alot of money as you can find out on your system and aint fair the way Dragonplay family have handle my issues never ever gave me the outcome on my issues last one was on 2015.since 9-18-17 I have sent your department few emails concerning my issue to no avail.I really appreciate if someone can help me to recover my accout or guide me on the right path so I can redeem my account, Am not asking for hand out but the chips that I paid for it.Thanking you in advance for your support, have a good night...
Sincerely...
Alexander Santiago..

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M
4:55 pm EDT

Dragonplay dragonplay texas holdem

ON July 21, purchase twice coins, $19.99 and $4.99 never received coins, maybe I received them later, no I didn't on July 26 purchase coins again, $49.99, no coins received. I'm requesting a REFUND for all purchases in this complaint. or insert my coins. I love playing the game but if this sort of activity continues I will go somewhere else. I request a full refund. Thanks.

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11:01 pm EST

Dragonplay Takes money multiple times without authorization

Hello

This has been an ongoing issue and I have been sending emails that have ALL gone unanswered. This company does really needs to be brought up on charges for scamming consumers. When you make a purchase just once they continue to charge over and over and over and they don;t stop. They have taken hundreds and thousands from consumers. I have contacted my bank and have changed my cards but because they are connected to my iTunes they get my new card numbers. Unauthorized debts must stop!

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10:44 am EST
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Dragonplay Purchase of 220,000 chips for quick hit slots, charged $9.99 did not receive chips

Nov. 27, 2016 ATTN. Dragonplay Sharon Tai
purchase of chips #GPA [protected]
qty.220k cost $9.99 was charged to my Discover
card but I did not receive THE ORDER
Please credit my acc. or load my order on quick hit
slots.
Thank You, [protected]@roadrunner.com
P.S.
I ONLY REQUEST THAT YOU FILL MY ORDER
OF CHIPS, I ENJOY YOUR GAMES AND HAVE
PURCHASED MANY CHIPS IN THE PAST.
THANK YOU FOR YOUR ATTENTION IN THIS MATTER
D.LETELLIER

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11:42 am EST

Dragonplay Dragonplay Poker App

Won a hand, table froze up and moved me and my winnings to another table with winnings from previous game going back into pot and making a new table. No sense in saying anything to the technical dept. as they don't respond back. Horrible game and App. Bad beats all the time, dealt same numeric value cards 2-3 hands in arow, never seen so many 4 of a kind, had 3 one time in about 45 minutes, you'll never see that in a real game...

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6:42 am EDT
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Dragonplay Lost Chips

I opened a claim about how I lost 4 million chips (total from 2 occurrences) when attempting to play tournaments. You did refund me 400k chips, but this is not fair. Why am I only refunded 10% of what I lost due to server connectivity issues? I have spent a lot of REAL money, in exchange for FAKE chips! All I am asking is to be compensation what I lost in two tournaments that were never even played! I sincerely hope that you understand my frustration here and will do what's right to compensate your customers.

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Update by k9hudson
Jul 10, 2013 6:38 am EDT

I opened a claim about how I lost 4 million chips (total from 2 occurrences) when attempting to play tournaments. You did refund me 400k chips, but this is not fair. Why am I only refunded 10% of what I lost due to server connectivity issues? I have spent a lot of REAL money, in exchange for FAKE chips! All I am asking is to be compensation what I lost in two tournaments that were never even played! I sincerely hope that you understand my frustration here and will do what's right to compensate your customers. Let it be known that I have also lost ANOTHER 500k chips from the ones I have remaining. I can assure you that not only will I delete this app, but I will also leave poor reviews on websites, and inform everyone I know how poor your customer service is. You can investigate my claims and prove that I never even played these games! Again, I have spent REAL MONEY and all im asking is that I am refunded FAKE chips that were lost due to server issues.

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2:48 am EDT
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Dragonplay they deleted my level 45 character fired up with 40,000,000 dollars!!!

It's not easy to tell! I had been playing the game for around 4 months! Built My character up to level 45! with 40, 000, 000 dollars! it took me for ever! and around 600 dollars! they deleted my character! after all that time and money! and they think they can just get away with it! this is not a joke to me! I played every single day! spent so much money! they have to be accountable for that! they think that they can just delete my character! and I can't do nothing about it! can you help me tear them down?

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imapistola.48
Almo, US
Apr 14, 2014 2:58 am EDT
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They screwed me over too, they also cut my internet off when my hand is winning, if I am dealt a really good hand and bet on it BAM! my internet goes off and when I get it back, they have took all my money and folded my hand! I'm getting really discouraged with it, They are NOTHING BUT A BUNCH OF F*CKING CROOKS AND THEIVES AND SHOULD BE HELD ACCOUNTABLE FOR THEIR ACTIONS! TO ANYONE WHO LOVES PLAYING POKER I MUST WARN YOU, ''''DRAGONPLAY_LIVE HOLD'EM PRO IS A RIP OFF''''' THEY WILL TAKE YOUR MONEY AND CHEAT, , THEY GIVE THE GAME OF POKER ONLINE A REALLY BAD BAD NAME! THEIR AN EMBARASSMENT TO ONLINE GAMES AND FACEBOOK SHOULD DROP THEM TOO BEFORE THEY RUIN THEIR NAME, , I AM SERIOUSLY CONSIDERING DROPPING MY FACEBOOK ACCOUNT BECAUSE IF THEIR IN BED WITH THESE ###HOLES, I FEAR TO THINK OF WHAT MAY HAPPEN WITH MY PERSONAL INFO IN THEIR HANDS!

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