Globe Telecom reviews & complaints 621
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Long queue and poor customer service
I walked in at globe telecome MOA to have my device opened so I can use esim of other telecom as backup whenever globe’s line is down. I was instructed to get my queuing number by scanning the QR code at the entrance which I did. There’s only one staff at the counter while the rest of the globe staff are doing nothing. Its been 2 HRS since I came and I havent been served up to now. I am 9th to be served and they said it takes them 20-30 minutes per transaction which means I have to wait for another 4 HRS. I asked whether the other available staffs can help but the lady wearing green hoodie sarcastically said its not part of their job. I have been a globe susbcriber for more than a decade now and the service is getting worse. Your people do not care whether how much time your customer wastes. And they prefer to just seat doing nothing instead of supporting their colleague.
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Placing an order phone with plan by someone's use my personal info since my phone is lost yesterday.
Good Day! I lost my phone yesterday now I notice someone use my personal info that saves on my notes on my lost phone, She or He ordered a phone that cost 23k and I have no idea who is the person behind that, I was so worried about placing that order it wasn't me. I don't enough money to pay that phone and the plan. Please I'm requesting to cancel that order. Thank you so much.
Desired outcome: Cancel that order because personally I don't order anything.
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No permission for installation of telecom post
Greetings!
We have a concern regarding the telecom post, you have had installed in the entrance of our passageway. Now, It has been years and more that this request and concern have been informed and requested to your team, before pandemic and prior to the wiring connection.
Despite of frequent request that you need to relocate on the other side which will not affect the passage way. Since, we need to install our gate. However, until this day we did not hear any action from your team.
We would like to request once again for the immediate relocation of installed Post to other areas which will not hinder our passageway. Since, we are going to install our gate to secure our area.
Address
Brgy. Lomonon, Palompon Leyte
Region 8
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I can't connect to my hotspot because "I have been blocked"
I cant find any of your email address and your provided numbers aren't helpful as well.
This happened today. Our PLDT Connection was bad and so I tried to connect to my globe number hotspot. I have load and I have 4GB left but whenever I tried to connect, it would say "No internet Connection" and it would lead me to a page that says my number has been blocked by globe. I don't understand how and what could possibly be the reason for you to block me. My number [protected] is my main number. I use it all the time for loads, transactions etc.
Please get back to me as soon as you can. Here's where you can contact me:
#: [protected] or [protected]
email: anne.[protected]@gmail.com
Desired outcome: I would like for this to be resolved. ASAP. This is interfering with my daily work life.
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Customer service
Nag contact aq s costumer service via messenger nagtanong aq papano m cut plan q nagbigay Sila Mang mali compution after a month may dumating n bill sakin, tumawag aq s costumer service number [protected] Wala silang naging action Sabi mag call back saakin 5to7 days pero Wala tumawag.
Tapos Ngayon nagcontak aq customer service messenger.
Bastos kausap bigla Sila mawawala.
Customer service
The most difficult customer service to talk to a live representative. Because there’s no live call representatives. The irony of being a telephone company but you can’t reach via phone. Consumers need to settle in getting assistance via messenger chat, which is less to no help at all. No escalation process. No clear way to file any complaints. No executive escalation. All can’t be reach easily but the collections and billing department is just a simple 214 dial. That’s how you know the company is only money grabbing. No immediate help for tech issue over the phone, you need to wait for a tech visit and suffer without service until they come. And yet no compensation is given to the consumers for all the hassle and inconvenience that was experienced. Why is the government allowing this money grabbing company to do this, I don’t know.
Claimed loss: Week of service
Desired outcome: Have a better customer service, bring back live call representatives. Stop treating your customer like nothing.
Globe Telecom - No internet connection
Respected Sir/Ma'am With due respect, I am writing this to inform you that the internet connection is down for the last one month, We paid our bill last October 03 and we lost our internet connection second week of October and until now we don't have internet connection. I have several calls on your number and they always directing us to the automated...
Read full review of Globe TelecomGlobe plan decided for not renewing my plan
Hello, I am writing to express my frustration with your customer service team. Despite multiple requests, I have been unable to change my current plan to a prepaid one, even though my contract for the plan ended in September 2023. I have no intention of paying for the bills in October and November, as I have not used my data. I would like you to take immediate action to change my plan to prepaid, and I expect you to resolve this matter promptly. I am available for any further discussion and I hope to hear a positive response from you soon.
Account no. [protected]
mobile no. [protected]
contact no. [protected]
Desired outcome: I would like to take this seriously
Globe prepaid
Good Day,
I hope this message finds you well. This is not a complain, it's just I tried to message almost all Globe helpline, however still no response received yet. I am writing to report an issue with my Globe Prepaid SIM. It has been two months since I lost the ability to receive messages. I recently relocated to a different country, and prior to the move, I could receive various messages, including OTPs and notifications from my bank and other applications. However, I have encountered an abrupt stop in message reception.
Although my phone shows a signal, I am unable to receive any messages. This has caused significant inconvenience, especially regarding urgent communications. I kindly request an urgent and effective solution to reactivate message reception on my SIM. Your prompt assistance in resolving this matter would be greatly appreciated.
Thank you for your attention and support.
Best regards,
Melanie R Marasigan
Globe Number : +[protected]
Claimed loss: N/a
Desired outcome: Please I need urgent solution for this for my OTP on my personal account
Collection Issue and concern
I would like to further complain the way you collect from your customer with arrears. It happened that my number was used erroneusly and keep on harassing me to pay.
Kindly take note that the account number [protected] that you continue to file against me is not me. I already complained , called and talked with your team about it, but to no avail. Quite disappointed on how you resolve this out.
My account number is [protected] under Gemma Guevarra Doromal
and not the one mentioned above. I've been a user of globe since then and do not have any arrears more than 1k. Btw, i already settled my latest statement around 599 only. Checked my history. Harassment being given to your client should be avoided, by checking thoroughly if the number was under the correct name of recipients.
Please give your utmost attention on this. Hoping for your immediate resolution on this issue.
thank you
GEMMA GUEVARRA DOROMAL ( [protected])
Desired outcome: must be deleted in system of JNL. you keep on harassing me, even when I am sleeping
Home internet
I need to file a dispute for my globe at home service. I only used that service for 2 or 3 months. Because we transfered to a new apartment. So I called globe customer service to request for a transfer of location. I called them a lot of times to follow up and up until now they havent transferred the line of service. And now they want me to pay 25,000 to the said service without even using it? I did request the transfer since I am working at home. But they did not transfer it. Why will I pay that kind of amount when I havent used it at all. I reached out to them however they did not made a move. I called them multiple of times and giving me answer that they will follow it up. But nothing happened. I dont think it is right to send me those email and making me pay. I requested for the transfer and they did not made any actions. I think they should compensate me instead for the problem they caused me. They can check their system on how many times I did call them and ask for request.
Desired outcome: Compensate and stop asking me to pay to the service I did not even used
No internet connection
No internet connection was raised and they scheduled a onsite visit to fix the problem. But no technicians showed up on four days we are waiting wasting our time on their false promises. We paying our bills right. We are normal people have jobs and making a living. And to wait for their no show technicians? Very frustrating. They very dceitful company robbing us customers our time money and effort. Scammers in short.
Desired outcome: attend to my no internet connection complaint reference no. [protected]. do thorough fixing and root cause investigation of your very very very poor service
Globe fiber
We don't have internet for days. We reported it to Globe Telecom and we're advised that it will be resolved in 24 hours. It's been days since we reported the issue and until now, nothing has been resolved, we still don't have internet.
The technician is incompetent, inconsistent, and unreliable. The customer service is extremely awful. Customers cannot call them and only talk to a bot. They don't want any customer to call them as they know their services suck. I have no one to talk to about my urgent concerns. They aren't really helpful.
This is beyond poor. Unacceptable. Such a disgrace.
Desired outcome: I WANT GLOBE TELECOM TO REIMBURSE ALL EXPENSES AND PAY AS DAMAGES FOR THE DAYS WE DON'T HAVE INTERNET. OUR INTERNET SHOULD BE RESTORED WITHIN THE DAY.
postpade plan bill
in july 31 i was informed thru text that i have an unpaid bill of 167.76 which i paid immediately however on august 13 i again received a bill reminder that i have a balance of 1078.66. I am contesting this bill because my plan is only 299 and i dont normally use my line for internet or data so i asked globe telecom to furnish me details/proof for the unreasonable billings. globe denied my request for adjustment without giving any explanation and they did not also give proof/details for the excessive billing.
Desired outcome: globe should be honest and do not charge unreasonably.
Globe Telecom
I have a problem with this globe telecom, it starts when I didn't pay my 1month bill sa wifi dahil nga pumunta ako dito sa abroad and all i know is kung di ka makapagbayad ay disconnected kalang so hinayaan ko lang kasi di ko naman na nagagamit yung wifi ko..until recently lang may nag email saakin na umabot na sa 27K ang bill ko sa globe and if I can't pay it they're going to file a case against me😱 First of all, before I leave the Philippines disconnected na ako sa wifi, it means yung wifi wala ng gumagamit. So how come na umabot ngayon sa 27K ang babayaran ko?!
How is it resolved po? I have the same problem right now. We had to go home in our province and we didn't go back to the city we had out internet connection tapos they said it'll be terminated so i thought yun na yun until they chatted me about the 12k payment like what?
Globe at home
I talked to one of their voice supports way back i think March 2023. I asked to cancel the account and then they offered to provide a ₱500 monthly credit in exchange for me staying with Globe. Many months and bills later I am yet to see that discount being applied. I reached out to them in facebook and twitter but i only get the runaround. I want the discount applied as promised.
Desired outcome: Refund and discounts applied
Customer Service Hotline
Globe Telecom’s customer service hotline keeps on getting worse as the years go by. Their current thrust to use online chat via Messenger and automated self service and no contact features to save costs but sacrificing quality engagements result in unresolved issues that don’t reach the higher ups and leads to very frustrating and disappointing customer experiences.
Desired outcome: I think they should bring back person to person customer hotline and slow down these changes. The reason why we shifted from pldt to globe was their customer service interactions. Now globe is becoming more like pldt.
Approving broadband application to a fraud person
I applied for a postpaid plan to Globe last June 28, 2023. Fortunately, someone send me an email asking for my COE and other financial documents, and yes asking to pay my outstanding balance that is now on their collections team amounting of 13,074.96 which I was really surprised rather shocked! Knowingly, someone from Batangas used my identity for broadband plan. I want to clear my name and proceed with my application. I did send the affidavit of loss to the Globe store located in Robinsons Place Manila.
Desired outcome: I want to clear my name and I want my postpaid application to be approved.
Rather submitted the affidavit of denial
Billing concern - problem with gadget cash out amortization
I have GPlan Enterprise 799 and my contract indicates that the gadget cashout Php 15,600.00 will be ammortized to 24 months. I expected my first bill to be around Php 1,449.00 however it reflected different on my first bill. My first billing statement indicated the total value of the gadget cashout instead of the ammortized value which should be Php 650.00 (Php15,600 ÷ 24 months).
I have already raised this billing concern over multiple avenues of Globe Telecommunications Customer Service. I have spoken to different representatives over the phone over the last 3 months and was promised multiple times that it has been raised to the back office but still got nothing resolved. I just followed the advice one representative told me to just continue paying the amount agreed upon on the MSA, a summary sent to customers through email before the activation of the postpaid account. I continued following up and paying the supposed monthly bill amount. It reached to a point where my account got deactivated because technically it is overdue.
My issue has been ongoing since December 2022. The complaint was formally filed through email in April of 2023 because it is tedious to get in touch of the customer service for the enterprise account. Three months after my complaint has not been given any resolution. I even asked for the exact time frame towards the resolution but the customer service just keeps on giving be indefinite updates.
The issue is not even caused by me, yet, I am the one enduring the consequences of this incompetence.
Desired outcome: Rectify my bill and reactivate account
Product: Super Xclusive! Go+99 ; Service: The globe assistant just kept me waiting for several days and did not settle the problem
GCash Mobile Number: [protected]
Concerned Mobile Number: [protected]
Load Amount or Promo Purchased: Super Xclusive! Go+99
Date of Purchase: May 12, 2023
Time of Purchase: Between 8-9 AM
a. 08:35 AM
b. 08:58 AM
GCash Reference Number:
a. [protected]
b. [protected]
Channel where the load or promo is availed (GlobeOne, GCash app): GlobeOne
Globe reference no. is [protected]
Desired outcome: refund
Globe Telecom In-depth Review
Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.
Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.
Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.
Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.
Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.
Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.
Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.
Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.
User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.
Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.
Most discussed complaints
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