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Glasses USA
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1.2 147 Reviews

Glasses USA Complaints Summary

7 Resolved
136 Unresolved
Our verdict: If considering services from Glasses USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Glasses USA reviews & complaints 147

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Newest Glasses USA reviews & complaints

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L
6:04 pm EDT

Glasses USA Glasses

Ordered glasses approximately three weeks ago. Paid for expedited shipping 3 to 5 days. Serviced status post production. Glasses landed in Georgia. One full week ago and label was applied. No movement since that time. Have not been shipped in the week. They have been sitting there to Massachusetts, where I live. Extremely angry about this and frustrated. Not able to speak to a human being regarding situation at all.

Claimed loss: Prescription glasses

Desired outcome: Want delivered immediately or to cancel order completely.

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Update by Lizfraz88
Mar 13, 2024 6:06 pm EDT

phone number [protected] !

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10:50 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Glasses USA - Glasses

My daughter traumatized by her dad US Army Vet killed in 2022, she struggled enough from his death as she stopped communicating almost completely after hearing of his passing. Now at 5 making progress but Kindergarten is difficult due to the communication difficulties. She accidentally broke her glasses. She struggles with low self esteem and depression due...

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6:27 pm EST
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Glasses USA Customer Service is only bots, and unable to find a live person,

No one has returned my online requests regarding a missing pair of glasses.

Order #[protected] was two pair of glasses, and according to DHL tracking it appears both glasses were packaged in one container. On Saturday 2/24 I received the package with one pair. Ottoto Polk Black is missing, and contacted your company via online chat that day, and was advised a ticket would be created and someone would email me. No email has been received, Either refund one half of the $307.00 payment I made February 5th or replace the missing glasses.

Please advise,

Claimed loss: $155.00

Desired outcome: Reship the missing glasses

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Is Glasses USA legit?

Our verdict: Through its investigations, Complaints Board highlights Glasses USA with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of Glasses USA's practices before engagement.

Glasses USA earns 34% level of Trustworthiness

Moderate Trust Alert: Complaints board rates Glasses USA at 34%. Read reviews and beware of negative issues before engaging.

Glasses USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Glasses USA. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Glasses USA has registered the domain name for glassesusa.com for more than one year, which may indicate stability and longevity.
  • Glassesusa.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Glassesusa.com you are considering visiting, which is associated with Glasses USA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for Glasses USA have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • Glasses USA website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
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9:34 am EST
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Glasses USA Scam Lina

This company is a scam They took my money, $421.40; they stated that the glasses were delivered but I never received them, they only want to issue a $74.00 refund; and to top it off, you can only speak to them via a chat platform, and all they are saying is that they are sorry they are working on it. I placed a complaint with the Better Business Bureau.

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7:30 pm EST
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Glasses USA "Selling," Charging and Stonewalling

I recently made the mistake of ordering frames and high-end lenses from this sham company. After immediately charging my credit card, Glasses USA (an Israeli company that apparently has received investor funding according to Wikipedia) i) failed to inform me promptly that they don't have the frames; ii) ignored my email messages; iii) failed to maintain a functioning "customer service" line (the phone menu doesn't respond to prompts); and iv) refused to refund my credit card. Thus, I filed a credit card chargeback. Thereafter, I procured the identical designer frames with better lenses from a UK company for half the price. "Glasses USA" (גנבים ישראלים) needs to be stopped.

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1:15 pm EST
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Glasses USA Can’t get a hold of an agent

My order was supposed to take three days max for production and I ordered them the twelfth and they still say they are in production. I even paid to have them shipped quicker because I was needed them asap. I can’t get anyone on the phone to request my money back for the quicker shipping or to address the issue of how long it’s taking them to finish my glasses.

Again this was ordered on the twelfth! I can’t tell you how disappointed and frustrated I am by this process and not being able to talk to anyone about it

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11:28 am EST
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Glasses USA Scam alert

Spent $350 on a glass and waited for over 2 weeks for the shipping. They sent me the wrong size and my glass doesnt' fit me at all. I tried to contact customer care and there is no real person to talk to. So, I sent email and there is no response from them at all. I finally was able to chat with the so called live agent (but it seems a bot) and it says I will receiving an email from them with a shipping label for a return and a store credit. But I never received anything. This company is a SCAM! BEWARE! Don't Buy Anything From Them!

To prove my claim, I'm attaching these 2 screen shot of email and chat.

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7:06 pm EST

Glasses USA Order refund

This people are scamming.. Took my money fast, but needing help took days and wasted my time... Disrespectful and very poor customer support led to my cancelled orders... Now getting some [censored] about delaying my refund... Remind you they took my money in 1 second, gave me nothing but headache, yet they want my business? I don't think so. I want my refund without delay... Awaiting refund of $737.00

Desired outcome: Respect and common curiosity...refund my money

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10:48 am EST
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Glasses USA Incorrect prescription

I have received glasses two weeks ago ( Dec 23, 2023) from Glasses USA and they are so blurry that I cannot see with them. Order # [protected]. I provided them with a current Prescription but I cannot see with them without squinting. I have tried to communicate with their Customer Service but I am only going in circles. Thus, I am as a loss. Can you help?

Lens package

1.6 Index Lite & Thin Lenses - V-Pro Digital Free Form, Scratch Resistant Coating, UV Protective Coating, Premium Anti-Reflective Coating

Upgrades

Blue Light

Lens type

Distance & Reading

Claimed loss: $189.60

Desired outcome: Refund

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9:28 pm EST
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Glasses USA Glasses Order

Representees and supervisors do not care about the customer. They would rather cancel the order than try to help even after stringing me along for weeks. They have been in limbo. After two weeks I called and spoke to Bruno who would never answer a direct question and hung up on me twice. Ashley the supervisor lied about what we discussed. Beyond disappointed. It appears from other reviews that this may be standard business practice.

Desired outcome: Is there one?

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4:32 pm EST
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Glasses USA Prescription sent via fax. Ordered multiple times. No answer or human assistance.

Being forced to fax my eyeglass prescription because upn initiation of order prescription parameters were so narrow that they did not list my cylinder and axis requirements. Although my script being single vision. So, on11 21 FAXED PRESCRIPTION TO GLASSES usa.As they stated via email that they did not receive it. i\And was unable to enter into computer because the parameters given were not robust.Great balls of fire, it took me an hour and multiple calls to speak to a live person after being routed to several automated ques. What a frustrating afternoon.

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6:10 pm EST
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Glasses USA Glasses returned for exchange as required but not received.

I returned my glasses for replacements on September 11, 2023 and I haven't heard anything nor have I received my replacement glasses. I requested the lens be superthin, scratch resistant coating, UV protective coating(UV400), Premium Anti-reflective Coating, and a Free Prescription card due, but that was not done. I have attempted several times to find out what the delay is only to receive a recorded response. Please let me know what the status is and when I will receive my replacement glasses.

Order Number #[protected]

The USPS Tracking Number is: [protected] 59

Sent by USPS Ground Advantage Lightweight Return (9/11/2023)

You may contact me at:

Janet Leigh

8300 Sni A Bar Road

Kansas City, MO 64129

[protected] (Leave a message)

email: [protected]@yahoo.com

Sincerely,

Janet Leigh

Desired outcome: I really need the requested glasses.

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12:54 pm EST
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Glasses USA Order # [protected] 2 pairs of glasses

2 pairs of glasses were received with the incorrect prescription in the left lenses. It appears a non- prescription lens was inserted in the left lenses of both glasses.

Theses lenses distort my vision.

I am requesting a refund.

I no longer want to conduct business with a company that blatantly ignores the prescription I sent to them, by using fake non- prescription lenses.

I have attempted to contact them by phone several times. They informed me they would send an SMS to my phone to have someone contact me; none have been received.

Today, I received an email advising to use their website to refund the glasses. There is no refund option available. I feel as if I’m getting the runaround from this company.

Claimed loss: The loss is $266.40. I still have the glasses and am happily to return them, as they are useless to me.

Desired outcome: I am requesting a refund from the company. I believe an exchange would result in receiving the non- prescription lenses that I have now.

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4:24 pm EDT
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Glasses USA Ordered glasses after using their website "Try on " to match size and to see the glasses on my face.

Order number #[protected]

mark llerena

glasses were james silver

paid a total of $86.09 which included tax of 7.29

tried calling eighteen times and they never answer the phone...Just keep sending you you to other websites.

When i went to the suggested location to return the glasses at fedex, i was told by fedex they would charge me an additional $15.99 to ship them back to glassesusa.Com

they sent me glasses that were not the same frame that i had tried on and agreed to purchase. The glasses were fitted to someone else like a child possibly.

I expect my total cost of $86.09 plus the return shipping by fedex of $15.99 to be returned.

This total is ...$102.08

Claimed loss: $102.08

Desired outcome: money returned in full

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10:40 pm EDT
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Glasses USA Buying eye glasses

They never respomd to any emails or Facebook messages I accidently ordered only for distance been trying to get it changed to bifocals when I can get someone through chat they say they can fix the order bit they don't now my order is on hold been trying to get my.momey.nack plus what insurance paid the glasses if they do send them to me I'll have to return because I need bifocals

Desired outcome: Refund

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11:07 am EDT

Glasses USA Insurance Accepted on GlassesUSA Web wasn't valid

On website Glasses USA, it stated that VSP insurance would accept my purchase for reimbursement. Glasses USA even provided the form. I submitted my request to VSP, but was denied.

Reason for denial was stated, “Your plan does not allow reimbursement for service(s) from a provider who in not a Preferred network Provider."

Therefore making your claim is FALSE and misrepresented.

Because the site stated VSP would reimburse me for my purchase, is my sole reason for purchasing my glasses from Glasses USA.

Dorothy Bartling Order #[protected]

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4:42 am EDT
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Glasses USA My eyeglasses have not shipped as promised

I placed an order for two pairs of glasses. Order #[protected]/16/2023. I tried to call and only received pre recorded messages that did not answer my questions. I emailed customer service only to receive a response saying the email account is not monitored and even tried other email accounts listed same message. Live chat is a robot cannot get a response of any kind. I followed their instructions each time to check the status the date or progress has not changed in days.

Desired outcome: I want my glasses shipped I need them very badly I even paid for expedited shipping

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5:47 am EDT
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Glasses USA Scam;Never Received Order

I ordered a pair of Oakley eye glasses on August 15th. For payment I used my debit card. In order for the debit card to be authorized the correct zip code had to be entered. After the order had shipped it showed the address I used the other time I ordered to ship the glasses to. They said they sent another pair however I still haven't recieved any. I have spoke to 5 people who say "they will be there, is there anything else I can help yiu with?" NEVER ORDER THROUGH THIS COMANY. I needed new glasses as had broke mine. I am thankful for the place in town who rushed my glasses after telling them of this NIGHTMARE of a place.

Desired outcome: My glasses overnighted.

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5:02 pm EDT
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Glasses USA No customer Service

i was drawn to use this company by the sale they had going. I ordered my daughter's glasses and paid for the fastest shipping available. First, I got an email to update something on the prescription which I understood. There were no directions on how to get them the update. At this point I attempted to contact the company for some direction. The chat is all automated and the phone sends you in a loop with no option to ever speak to anyone. I responded to the email with the information and it updated. then I get a shipping notice that I did not see for 3 days so I check the tracking just knowing that I would see they were delivered or at least a date to expect them. Instead I get something showing DHL had received the information but nothing else. At this point I try calling them back. This was going on 2 weeks and my daughter had lost her glasses and seriously needs them. Once again absolutely no option to speak with anyone. In an effort to save a few dollars and have the convenience of home delivery I have made my child go without glasses. Never again.

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9:19 pm EDT

Glasses USA rab ban rb 6421 order no.[protected]

I received my order from glasses usa last week of August. I was very disappointed when I received my Ray Ba RB6421 made in China instead of Italy where I was expecting it to come from. It is no wonder that the price I paid for your Ray Ban glasses is almost half the price I paid for a Safilo glass made in Italy. I am very sure that this so called Ray Ban eyeglasses will not last as all my other frames were either made in Italy or France. I ordered this Ray Ban glasses because wanted to wear it with pride and tell whoever praises it that it is made in Italy. Now I have to tell my friends that the reason Glasses USA is able to offer cheap prices is because their frames are mostly made in a cheap country such as China. Shame on you for misleading good customers like myself on cheap products"

Desired outcome: I would like a genuine Ray Ban frame made in Italy if this is even possible at all. I don't wan a refund because I need my current glasses.

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Glasses USA In-depth Review

Website Design and User Experience: The website design of Glasses USA is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and filters that help streamline the shopping experience. The search function is efficient, providing accurate results. Overall, the website design and user experience are excellent.

Product Selection and Variety: Glasses USA offers a wide range of products, including prescription glasses, sunglasses, and contact lenses. The selection is extensive, with various styles, colors, and materials to choose from. Whether you're looking for trendy frames or classic designs, Glasses USA has something for everyone. The variety of products ensures that customers can find the perfect eyewear to suit their preferences and needs.

Pricing and Value for Money: Glasses USA provides competitive pricing for their products, offering great value for money. The prices are affordable, especially considering the quality of the eyewear. Additionally, the website frequently offers promotions and discounts, making the products even more budget-friendly. Customers can enjoy stylish and durable glasses without breaking the bank.

Quality of Products: The quality of the products offered by Glasses USA is exceptional. The eyewear is made from durable materials, ensuring longevity and comfort. The lenses are of high quality, providing clear vision and reducing eye strain. The frames are sturdy and well-crafted, with attention to detail. Glasses USA prioritizes quality, resulting in eyewear that meets or exceeds customer expectations.

Prescription Accuracy and Customer Support: Glasses USA excels in prescription accuracy and customer support. The website provides clear instructions for submitting prescriptions, and their team ensures accurate lens customization. In case of any issues or questions, the customer support team is responsive and helpful, providing prompt assistance. Glasses USA prioritizes customer satisfaction and ensures that prescriptions are accurately fulfilled.

Shipping and Delivery: Glasses USA offers reliable shipping and delivery services. The products are carefully packaged to prevent damage during transit. The estimated delivery times are accurate, and customers can track their orders easily. Glasses USA partners with reputable shipping carriers, ensuring timely and secure delivery of the eyewear.

Return Policy and Refunds: Glasses USA has a customer-friendly return policy. If customers are not satisfied with their purchase, they can return the eyewear within a specified timeframe for a refund or exchange. The return process is straightforward, and the company provides clear instructions. Glasses USA values customer satisfaction and ensures a hassle-free return experience.

Customer Reviews and Ratings: Glasses USA has received positive customer reviews and ratings. Customers appreciate the quality of the products, the accuracy of prescriptions, and the excellent customer support. The positive feedback reflects the overall satisfaction of customers who have purchased eyewear from Glasses USA.

Promotions and Discounts: Glasses USA frequently offers promotions and discounts, allowing customers to save money on their purchases. These promotions can include discounts on specific products, free shipping, or buy-one-get-one deals. By taking advantage of these promotions, customers can enjoy even greater value for their money.

Overall Customer Satisfaction and Recommendation: Overall, Glasses USA provides an excellent online shopping experience for eyewear. The website design and user experience are top-notch, making it easy to find and purchase products. The wide selection and variety of eyewear cater to different preferences. The pricing is competitive, and the quality of the products is exceptional. With accurate prescriptions, reliable customer support, and efficient shipping and delivery, Glasses USA ensures customer satisfaction. The positive customer reviews and ratings further validate the company's commitment to providing high-quality eyewear. I highly recommend Glasses USA for anyone in need of stylish and affordable glasses.

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