Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

Gamestop Complaints & Reviews

Sort by: Date | Popularity

Gamestop - New York, Brooklyn - preorders ripoff

Posted: 2015-08-03 by    Arkhamknight88
Complaint Rating:  0 % with 1 votes
Ok, a few weeks ago i went into the gamestop in my area to pick up my copy of Batman Arkham Knight that i had money on. the gamestop guy scans my gamestop card and says there is no reserve for batman. what??! so he scans my gamestop card again, and no luck. than i pull out my phone and show him on my gamestop app that i do have a reserve on batman and it shows how much money i have on it. he still can't find it in the system... so the other gamestop clerk took over my situation and starts looking in the system. so they didn't find my batman reservation but he found 3 things:

Gamestop - Mississippi, Grenada - Unsealed games at new prices

Posted: 2014-12-24 by    MatthewK
Complaint Rating:  100 % with 1 votes
Several Gamestop stores in Mississippi (Grenada, Batesville, Oxford) are selling unsealed games at new prices. New games are supposed to be sealed. If a new game is unsealed, it becomes used. Just like how a brand new car leaves a car lot, it depreciates in value. I have found multiple times game stop has tried to sell me used games at new prices. Also the game cases do not have all the material in them that comes with new sealed copies. This is a major problem and needs to be addressed asap. I am pretty sure this is not legal...

Gamestop - Pennsylvania, Pittsburgh - Traded in my wrong hard drive

Posted: 2014-08-22 by    PhergieOPhour
Complaint Rating:  0 % with 0 votes
So, I went into gamestop a month ago to trade in my xbox 360 towards an xbox one. I had two hard drives that had been mixed up in the car. I told them this, and told them to trade in the 20 gb hard drive, and not the 120 gb hard drive. I figured they could do this since they plugged in my xbox and wiped my memory on the console she could resell (on the box, you can see how much space you have used/have remaining) they then charge me for the 20 gb price. Okay, good, I buy my xbox one. Now, I check my xbox a week ago and find out the Jackasses took my 120 gb hard drive with 6 years worth of storage...

Gamestop - Florida, Miami - Terrible customer service

Posted: 2013-07-01 by    Tomayo85
Complaint Rating:  0 % with 0 votes
I called the GameStop in dolphin mall by the main entrance to ask if I was able to reserve the xbox one. Needless to say I was connected to a person by the name of Jaz****, I asked my question to her and she responded with possibly the worst attitude that I have ever experienced. She told me a flat out NO! and so asked her if I was able to speak with stores manager, she responded with " I am the manager... Sir!! I tried not to give her attitude and hung up. I called another GameStop and asked the same question and they responded politely that I was able to and did so. GameStop should not have any...

Gamestop - California, San Ramon - Faulty Equipment

Posted: 2013-01-04 by    I_hate_Gamestop
Complaint Rating:  0 % with 0 votes
I bought a Playstation 3 in October 2012 as a Christmas present. This was a brand new console. On Christmas, it didn't work so I returned to GameStop to exchange it. I was told their return policy is 30 days EVEN THOUGH when I bought it, I was told they would take it back if it had problems. I was even shown on the receipt where it says any purchases between 10/1 and 12/24 could be returned by 1/15/2013. Bullshit! They wouldn't take it back and exchange it. I've purchased three consoles and multiple games from you. NEVER AGAIN!...

Gamestop - Muggers and thieves

Posted: 2012-12-10 by    Tuline
Complaint Rating:  0 % with 0 votes
Here we go again another co. using misleading practices to lure people on black friday; the week before black friday i went to “gamestop” here in tampa, fl to check prices on refurbished ipods, they had 2. one 16 gbts for $270 and a 32 gbts for $290, i waited for black friday to take advantage of 25% off, and to my sorprise, the 16 gbts was $314 and the 32 gbts was $364.They were the same units i saw the week before. The sales guys couldn’t say anything when i told him how low that was, to increase the prices to deceived people.He can only say that they were on sale 25% off. I...

Gamestop - never received preorder

Posted: 2012-12-01 by    gamergirl1
Complaint Rating:  0 % with 0 votes
I preordered the call of duty care package. I received a email saying it shipped on release day and would be delivered 4 days later. 4 days passes and it never leaves the warehouse according to the tracking number. I email the customer service and received an automated email saying I have to wait 10 days for them to do anything. 10 days passes and I call them. The lady reassures me that they will trace it and if they don't find it they will send out a new one to replace it in 7 to 10 days. Here's my problem from the get go, I have already missed out on the double xp weekend which was a...

Gamestop - California, Sacramento - CUSTOMER SERVICE TERRIBLE

Posted: 2012-11-16 by    DonMegaTV
Complaint Rating:  0 % with 0 votes
Ok So I go into a GAMESTOP on Arden way in Sacramento next door to Once Upon a Child. I was there an hour with my 2 year old who was past her nap time anyway. I put games on the counter and waited in line while he (store employee) was serving the customers ahead of us. Unfortunately he was so distracted by the girl in the store who just hanging at the counter; that he didn't pay attention to his customers. The store video shows the whole incident. He was so enthralled with the young woman that he was talking to her during each customer he served. I was in line while he served the 3 customers,...

Gamestop - Virginia, Norfolk - I was there before they closed for black opps 2

Posted: 2012-11-12 by    fgamestop
Complaint Rating:  0 % with 0 votes
I went to get my PAID copy of Black ops 2 and there was no line it was 12:45 mind you and they said all gamestops would be open til 1 am and i went there two people were checking out and i went to the door and some sells lady was all smiles and i showed my recipt and then they CLOSED THE GATE ON ME!!! I already paid for my copy and they just closed the gate F-them...

Gamestop - Withholding Wages from Employees

Posted: 2012-10-08 by    GameStopLegal
Complaint Rating:  0 % with 0 votes
Has GameStop intentionally forced you to work "off the clock" and without pay?? This seems to be a common coinsurance with GameStop...There is currently a class action law suit against GameStop for failing to compensate their employees for rightfully owed wages. Anyone with a similar experience???
Email me at callofduty8899@gmail.com...

Gamestop - horrible service

Posted: 2012-09-23 by    JIMMY Doberson
Complaint Rating:  100 % with 1 votes
The Manager, is a certified idiot, he keeps hiring convicts, degenerates, and immature clowns to run this crappy establishment, that only does a good job ripping off customers on their overpriced games, and does a poor job getting the latest games available. The customer service is ALWAYS lousy, and I discovered that the GameStop managers enforce a discrimination policy against customers, and hiring african-americans. The manager had recently turned down another black male (who was qualified & had no record)- FOR NO REASON, only to hire; yet again, another white punk street dealer, who was just...

Gamestop - New Jersey, Englewood - False Advert

Posted: 2012-09-18 by    DigitalDownloadswillWIN
Complaint Rating:  0 % with 0 votes
First on the evening of September 17 I call my Englewood Gamestop asking if i needed to preorder a game"Borderlands 2" so that i can pick it up at midnight. (Yes this gamestop was announced to be having a midnight release) The guy on the phone said yeah sure just you know when the line starts forming up come in and pay for it then maybe you can still get the preorder bonus LIE #1. Not a problem since i just wanted the game and i have gone to previous midnight releases to do the same exact thing. Accompanying me was a friend who had reserved his copy in the same Englewood Gamestop. We arrived at...

Gamestop - Florida, Venice - rude manager/ ureasonable return procedure

Posted: 2012-08-27 by    goatgas
Complaint Rating:  100 % with 1 votes
Tried to trade in two games previously purchased at the game stop in Venice Fl. and went through about a 15 min ordeal needing my drivers lic, occupation(retired) and color of hair and eyes.also weight, and my phone number was asked four or five times while the assistant tried filling out some convoluted forms. meanwhile I'm trying to purchase another game (used and worth less than the total of both games to trade in).
After giving my view of what I thought to be a rather Draconian and drawn out process to simply trade in two games the "manager" said he didn't have to take our business....

Gamestop - North Carolina, Rocky Mount - Reservation fraud

Posted: 2012-08-13 by    AngryBlaqGuy
Complaint Rating:  50 % with 2 votes
Ok so i reserve two preowned games they call they next day to tell me they've came in. Saying i can pick it up anytime. So when i go to pick it up like three weeks later they say they can only keep it for 48 hours, and i know this is a lie because others have had theyres kept for way longer...

Gamestop - California, San Diego - Refusal

Posted: 2012-07-31 by    SD858
Complaint Rating:  0 % with 0 votes
I've been going to this GameStop for years now and have never had an issue, but now it seems that I do have an issue. I recently went in asked to see how much money I have down on my pre-orders, before the clerk did anything she said "We won't let you cancel or put money down on your pre-orders or make ones in the future." So I asked why? and she replied "Because you used money from your pre-orders to pay off other games, like a bank." Now I don't know about anyone else, but I have gone to midnight releases before and didn't bring enough cash due to a tax factor or some other...

Gamestop - South Carolina, Rock Hill - Management

Posted: 2012-07-16 by    ashgabbur
Complaint Rating:  0 % with 0 votes
As a recently former employee, I just wanted to say how the district manager, Steve Key of Rock Hill, SC HIGHLY mistreats his employees. I had been with the company one year and six months when I quit my sales associate position July 12Th 2012. I busted my butt for this company, filling in at stores that needed help, doing things that a manager should have done both customer and work related, organizing everything, keeping the store spotless, filing paperwork that management did not keep up with like they should. I put up with many things that I never should have as an employee. I can honestly say...

Gamestop - New York, Brooklyn - DAMAGED USED XBOX 360 SOLD TO ME

Posted: 2012-07-07 by    PRIVATEI
Complaint Rating:  0 % with 0 votes
I had purchased a used x box 360 from gamestop on king highway wanted to get a new one and use the one had for $60 credit.When I went to exchange the clerk who was helping me was checking the sustem and manager came over roughly ripped off the front & said this has been tampered or modified cannot take it I .never knew how to take apart and never ever touched the system inside.So either it was sold to me that way Tampered by the store.I have box & receipt &r Why would she roughly rip off the front causing a small tear in the front seal and then refuse to take it for credit after damaging it .I have...

Gamestop - Maryland, Aspen Hill - Lying and Deceit

Posted: 2012-05-27 by    HonorAmongstLies
Complaint Rating:  0 % with 0 votes
I work at the Gamestop in Aspen Hill/Silver Spring, on Connecticut Ave, and I am outraged. There are several problems plaguing the success of our store (low hours, lazy employees, lack of skilled management) however, those are problems for most businesses these days. What destroys my pride in my work and disgusts me, as both an employee and a consumer, is the blatant lying by employees (particularly management) to customers. From every angle the management tries to suck every cent they can from customers without regard for how we are seen by the public. Damaged games, systems and accessories are...

Gamestop - New Hampshire, Hinsdale - very deceptive and shady business dealings

Posted: 2012-05-16 by    Tim.S
Complaint Rating:  0 % with 0 votes
I went to gamestop and for the second time had to trade a psp for the one I had bought a day earlier that was not working. The Second Psp was not in great condtion either. The Umb Door kept popping open during game play I shrugged it off. Two weeks Later it fell off my low desk and the door got jammed shut. When I tried to open the Umd door it opended but then would not close after several attmpts the door came off it's hindges. I was upset and went to a friend's and told him what happend and how I had lost the recepit he called Gamestop when I was in the bathroom and they said sure sure...

Gamestop - Arizona - Easter miracle...Not

Posted: 2012-04-08 by    aoneweb
Complaint Rating:  0 % with 1 votes
A Easter miracle in Tucson Gamestop

I decided to treat myself to a copy of Skyrim for my PS3, so off I went to my local Gamestop at Tucson Place. Once inside I asked the male assistant if they had a copy of Skyrim, he replied "only used" he told me it would cost $54.99, I said OK. It came in a generic box with no docs, just the disk, I asked if he had one with the original box, he said no. At this point I decided to go somewhere else for my game and thanked him. And then a miracle, the female assistant handed him a new sealed copy of Skyrim, out of thin air.
He scanned the...

Share with Others

Contact Us


Beware of Get Rich Quick SEO Scam Artists
Beware of Get Rich Quick SEO Scam Artists
more videos More Videos
RSS Feed

Reply to