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They offered a good price and "free shipping" on a Weber S-650 grill. I ordered it and checked "ground drop" for delivery. I got an email to call them to confirm the order. They said I made a mistake, that anything over 70# cannot be ground dropped, it must be "truck...

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Same story. Ordered Canon 450D XSi camera package. Was told during verification call that lenses were not Canon and were not autofocus. Upgraded to Canon for $200.00. Also bought 3 year "Canon" extended warranty for $100.00. Checked website and verified that lenses advertised were...

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I attempted to order a camera from Fotoconnection online, but after submitting my credit card information, I changed my mind and canceled the order. This was a card that I had not used in over 2 months. Two days later, my credit card number was used to run up over $1, 500 of expenses at the...

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FRAUDELENT SALES PRACTICES: I purchased a Canon 40D and some accessories online from Fotoconnection on January 18, 2009 through salesperson with First name Owen. The Canon 40D is advertised as "Brand New Factory Sealed With 1 Year USA Warranty"

Jan 20, 2009: I called...

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I used fotoconnection to buy a camera for my sister in law from england.

Supposed to get free kit w camera and be delivered in 3-5 days

I got a call 8 days after I ordered. Wanted to verify my credit card. Said they had a lot of fraud. I told them the order was...

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Ok the first thing is that I ordered a camera from FotoConnection. They sent me an email saying. Thank you for your order. In order to promptly process your order; please call me joegrant at, 1 800-457-0889 Ext. 2030. To confirm your order information, in order to ensure prompt delivery of your...

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I could write a book about FotoConnection from my bad dealings with them. I have finally gotten my money credited back to my account. They tried everything to prevent that from happening. They lied to me numerous times, they attempted to commit fraud and use Bait and Switch Tactics. They even...

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"Super super bad customer service. One of representative told me that he's gonna come to my house and put his finger in my XXXhole!!! Unbelievable!!! I was complaining the SD card I purchased transfers files slower than I expected. I was trying to confirm if this is the right card...

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I ordered a specific camera only to have a different one sent ot me. After several phone calls with extremely rude and unprofessional people, I cannot get the one that I originally ordered or seemingly, return mine. I was told that I was "hustling them" and that I could not talk to...

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2006 I purchased a sony tv and a samsung blue ray player including warranties for both products. It cost me 500 dollars to purchase the warranties and recently I needed service for the TV and blue ray player. I tried to get a hold of repair tech the warranty company the one that Fotoconnextion...

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I placed an online order with this company on May 31, 2009 because they had a great price on a digital camera I wanted. Shortly after, I received an email confirmation with my initial order, but no description of my purchase. My original order was for a Casio Elixim digital camera model EX-S880...

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Apparently I'm in good company with quite a number of dissatisfied customers that have done business with FotoConnection.com. I see quite a number of complaints concerning the business practices dealing with this company online - and looks like it goes back to 2007. Nothing has changed....

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I ordered a TV Feb 4. I was promised a tracking no. in 48 hrs. I called every day from Feb. 6 to Feb.16th. Every day was promised a tracking no within 24 hrs. Never did get a tracking no. They talked me into an extended warranty and cable. Shipment for the TV was supposed to be $119. They never...

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At the time of purchase the sales person recommended buying extended warranty from Pioneer on the Pioneer receiver. I was even told me that Pioneer will come pick up the receiver from home if it breaks down. Yesterday, I received my tuner and in the box there was warranty from the third unknown...

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I ordered a new camera package from fotoconnection.com. I thought it was a great price for all the things they were throwing in ($709) so I jumped on it. Twenty minutes later Sam Moore called, saying he need to verify my credit card information. But then he told me that it needed a battery....

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I placed an order online for a Canon rebel eos 350d xt package, then received an email the next day to call and confirm my shipping address. When i called (tuesday) Sam said the order would arrive that friday or saturday. He then said that the battery that comes with my camera would only last...

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I purchased my camera in the beginning of June and had it sent to my brother's house, which is where I was going to be at the time of the delivery, so I figured it'd be a great time to try it out. The order went relatively smoothly, I ordered the Nikon D40 kit, and asked if this was...

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I purchased my camera in the beginning of June and had it sent to my brother's house, which is where I was going to be at the time of the delivery, so I figured it'd be a great time to try it out. The order went relatively smoothly, I ordered the Nikon D40 kit, and asked if this was...

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I wanted to buy a Canon EOS Rebel Xti camera at fotoconnection.com as they had the best deal (499$) with free shipping. I ordered it and they called me and confirmed my order after 1 hr saying that the shipment would happen in 24-48 hrs. After 2 days when I called them to find out about the...

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Sorry, I had to resubmit this as my original had the wrong state showing so this is the correct one for New York. I received an unauthorized order of a camera from this company. I called the company and when I said I was returning it they said they would charge me a restocking fee. How about...