Complaint Rating:

Recently in (March 2009) I received a letter stating that my Mileage will expire April 2009 (failing in the letter to state on what date it expires and not given the consumer enough time to plan for a trip). So, I went to my account on April 28 and I found out that my mileage expired April 3...

Complaint Rating:

I recently cashed in some miles for travel from Asia to UK. I made the booking over the phone and was told it would be 60, 000 miles plus taxes etc. I have since been charged 80, 000 miles as - apparently - the rules changed on April 1st. KLM have admitted it was their mistake, twice, but refuse...