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Fly Dubai Complaints & Reviews

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Fly Dubai - Continuous Delays and Lack of Courtesy Toward Customers

Posted: 2014-02-23 by    Rick812
Complaint Rating:  0 % with 0 votes
I use Fly Dubai on a weekly basis to fly from Doha to Dubai and I can
say with confidence that not once did a Fly Dubai flight arrive or
depart as scheduled. This past Saturday, February 22nd was the most
horrible experience I have encountered yet. My flight, FZ-019 which was
scheduled to depart DXB at 21:35 did not leave until 23:45. Of course
this information was not relayed to customers until check-in. As
part of the online reservation and check-in process, customers are
required to enter a phone number so that the airline can contact the...
Complaint comments Comments Complaint country Qatar Complaint category Airlines

Fly Dubai - irrespectable behaviors

Posted: 2014-02-15 by    questdefence
Complaint Rating:  0 % with 0 votes
I was going from jeddah to dubai on 14 february flight no Fz 0832 so the two persons arabic they made my boading pass and tag my luggage except my hand bag I asked that why u not tag this one he said no need.then I go immigration they sais need tag for bag I came back he make me stand there 15 minutes and he was prefering saudis and other arabs who ate with beautiful ladies when I got angry he took my boarding pass and stand me there for an hour.i need to ask is this yours standard of fly dubai? I will never gonna journay with fly dubai...
Complaint comments Comments Complaint country Saudi Arabia Complaint category Airlines

Fly Dubai - poor service

Posted: 2014-02-06 by    Persephone2
Complaint Rating:  0 % with 0 votes
Fly Dubai is awful! I've been flying internationally for over 25 years and they win the award for having the most disdain for their customers.
Believe it or not, when I complained on their website, I received two autoreplies.
The first acknowledged receiving my complaint and said a real person would get back to me. The second was an autoreply which ignored my complaints, directing me read this and that website---blah...blah blah.
They have contempt for their customers and the agents are rude screw-ups. The idiot at the counter kept my leather passport holder with a record...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - Baggage lost

Posted: 2013-03-25 by    Hyd - Dubai - Jeddah Md. Ibrahim
Complaint Rating:  0 % with 0 votes
This is Mohamed Ibrahim, Indian National, booked my tickect with fly dubai from Hyd - Dubai - Jeddah and vise versa with flight no's FZ436/FZ835 and flying date was 23/03/2013. I checked in with two pieces of luggage. Upon reaching my destination(Jeddah) is surprised to found only one piece in miserable condition.
I registered my conplaint for missing bag at flydubai counter in Jeddah. They gave me the contact number to follow up my complaint. Since 1 day am trying to contact but it is in vain. Please find the below personal details and try to find my luggage.
Mohammed Ibrahim
Complaint comments Comments Complaint country India Complaint category Airlines

Fly Dubai - Ground Staff

Posted: 2012-08-30 by    ShakirUllah100
Complaint Rating:  0 % with 0 votes
I book my Fly Dubai flight from Doha to Dubai on October 16, 2012. When i reach the airport for Checkin the ground staff of fly dubai told me that you cannot go to Dubai because i cannot get visa on arrival in Dubai Airport. i continously told him that i previously went to Dubai many times on other airlines and i did not face any problem at immigration and show them the entry stamp on my passport but they did not listen to me and the behaviour of the staff were very rude and instead i had to cancel my ticket with no refund policy and had to go by Qatar Airways and I did not face any problem... I...
Complaint comments Comments Complaint country Qatar Complaint category Airlines

Fly Dubai - Bad Customer service

Posted: 2012-04-05 by    ShakirUllah100
Complaint Rating:  100 % with 1 votes
I had booked ticket on sector Muscat – Doha Muscat. I would like raise a complain against the ground staff in Muscat due to the following reasons:
· Before booking the flight, I am aware that my designation and profession (Commercial/ Sales Broker) for a real estate developer can get visa on arrival in Doha.
· Upon check in, the ground staff had stopped me from boarding and asked me to wait for about half an hour ( I understand for verification purposes)but refused to get me into the flight to Doha citing Im not eligible for visa on arrival when in fact I clearly...
Complaint comments Comments Complaint country Oman Complaint category Airlines

Fly Dubai - Air travel and Ticket cost reimbusrement

Posted: 2011-12-29 by    Les Zinger
Complaint Rating:  0 % with 0 votes
Les Zinger
2273 Sparrow Ridge Dr
Marietta, Ga. 30066
USA

To: The CEO of Emirates Airline
THE CEO of Fly Dubai Airline

Subject: FLY Dubai Flight 304 8 Nov 2011 Kabul to Dubai Cancellation
Date: 29 December 2011

Background
On 8 Nov 2011 I had to purchase a Fly Dubai ticket at the Kabul airport ticket counter due to the cancellation of my earlier Kam Air Flight. The price of the ticket was $450 USD cash. I only received a boarding pass, and was not issued a ticket or separate receipt for Flight No. FZ 304, boarding...
Complaint comments Comments Complaint country Afghanistan Complaint category Airlines

Fly Dubai - con artists

Posted: 2011-08-19 by    traveler i pain
Complaint Rating:  0 % with 0 votes
what a load of crap! I booked a flight to Egypt through fly Dubai ...u just don't know how much i regret this ... they charged me 350 AED for my 16.5 KG luggage which 3.5 less than the allowed weight 20 kg claiming that i had to declare this on the website when i booked despite that there was no indication what so ever of the weight declaration not as any decent airline where they allow 20 or 30 kg and if u pass this limit u will get charged but 16.5...I paid for each kilo as limit pass ...the employee who was on the counter had some sympathy for me ...and asked me to move some clothes from...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - Loss of my luggage

Posted: 2011-07-05 by    Ahmed/Mohammed Hassan
Complaint Rating:  100 % with 1 votes
I have a big complain with fly Dubai...
first time i traveled on fly Dubai from Karachi(KHI) to Djibouti on 26th June 2011 & they lost my luggage & no body is giving a respond they are playing on me & my belongings...
one week they are saying to me we sent an e-mail & that center will respond...!!! what the hell game is that? don't they have phone to call each other? and what the hell they want from luggage...
My all important materials are lost & no body cares of what is happening to me, even i don't have cloths to change? day & night wearing suit in a week...
Complaint comments Comments Complaint country Djibouti Complaint category Airlines

Fly Dubai - Loss of baggagage

Posted: 2011-03-17 by    Sultana Ahmad
Complaint Rating:  100 % with 1 votes
Good evening Sir,
Please be advised that My family treavelled from Lucknow To Kuwait Via Dubai (flight FZ434 & FZ053 )on 17 March2011. After reaching Kuwait morning 7:45AM Fly Dubai Flight, shecould not find her baggage(2nos). Which have necessary documents, Laptop, Jewellery etc inside her luggage.Fly Dubai should take action as soon as possible to findout, where are the baggage. Details of baggage are as follows.
Name :Sultana Ahmad
FRDXno A/KW1FZ 1059
Tag no XH 364570/XH364571
RT: LKO/DXB/KW1
Ticket no; 2085599
Contact no ; 00965-66012662
email....
Complaint comments Comments Complaint country Kuwait Complaint category Airlines

Fly Dubai - BAGGAGE ALLOWANCE

Posted: 2011-02-21 by    ascemom
Complaint Rating:  0 % with 0 votes
My family purchased roundtrip airfare from Dubai to Doha-we also pre-purchased a baggage allowance. On our return from g from Doha to Dubai we were told that the baggage allowance was only for one way and that we should have purchased another baggage allowance for the return. This was not obvious on the website when we pre-purchased plus no one explained this on the first leg of the trip. When we tried to get the service rep to have the supervisor speak to us, he refused, said there was no point, the supervisor was busy. What a scam...We will never fly this airline again and we will make sure none...
Complaint comments Comments Complaint country Qatar Complaint category Airlines

Fly Dubai - SCAM

Posted: 2011-02-08 by    Ghassan
Complaint Rating:  100 % with 2 votes
Complaint
On the 8th of Feb 2011 I was checking in for my flight from BEY to DXB with 1 back bag of 10 kg and 1 laptop bag only. They lady at the counter told me that I needed to pay 21 $ for the extra 3 kg since the allowance has been reduced to 7 kg recently. Replied that every flight I took with every other airline in the world we are allowed to 10 kg of carry on and a hand bag. Also, the price is too way expensive for 3 kg since the 20 kg allowance announced on the fly Dubai website was 50 DHS or 17 $ .
If I knew it will cost me that much with hidden costs I would have taken...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - Refusal To Issue Boarding Pass

Posted:    Wel J
Complaint Rating:  0 % with 0 votes
I am supposed to fly today Sunday 14 November 2010 at 07:15 to Bahrain via Fly Dubai. Unfortunately the staff of Fly Dubai Check-in counter refused to issue me a boarding pass. They were telling me that I need to get a Visa, this is not the first time I visited Barhain. I am a Filipino & a resident of Dubai for 5 years now & holding a Visa that will expire on September 2011 sponsored by a Bank in Dubai I am working as Senior Officer - Credit Analyst. It is a practice here in UAE for the Banks use a Generic Title for their sponsorship & my Visa Title is Accounting Clerk / General. The staff of Fly...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - Refusal To Board The Aircraft

Posted:    Wel J
Complaint Rating:  0 % with 0 votes
I am supposed to fly today Sunday 14 November 2010 at 07:15 to Bahrain via Fly Dubai. Unfortunately the staff of Fly Dubai Check-in counter refused to issue me a boarding pass. They were telling me that I need to get a Visa, this is not the first time I visited Barhain. I am a Filipino & a resident of Dubai for 5 years now & holding a Visa that will expire on September 2011 sponsored by a Bank in Dubai I am working as Senior Officer - Credit Analyst. It is a practice here in UAE for the Banks use a Generic Title for their sponsorship & my Visa Title is Accounting Clerk / General. The staff of Fly...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - Not Refunding Money/Voucher

Posted:    Muhammed Flaifil
Complaint Rating:  100 % with 1 votes
Fly Dubai cancelled my flight on 20.09.2010 (after I paid cash), because of some problem with there computer system. I had to pay for another flight from my own pocket, and now they refuse to refund the money from my previuos cancelled flight.

I am confused becaus I did not cancel the flight, Fly Dubai canceled it by mistake, and I am paying for there mistake!

My Contact Info:
Muhammed Flaifil
+971 50 4186973
muhamedflaifil74@hotmail.com...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - worst treatment

Posted:    dalia85
Complaint Rating:  100 % with 4 votes
I'd like to warn everybody before even thinking to fly with Fly Dubai. I flew with them on Thursday 14th of July, from Dubai to Alexandria, I have booked a bag to be loaded on the plane and I had with me my ladies bag, a handbag and a laptop bag which they previously allowed to be taken with you on board, anyhow they've changed their policy and have not informed the passengers. I passed the check-in and the clerk didn't even notify me, then they stopped at the customs and I started to suffer from the worst treatment anyone can give their clients they told me that I have to upload...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Airlines

Fly Dubai - Refuse to allow travel/Refund!!!

Posted:    Ahmed Labib
Complaint Rating:  100 % with 1 votes
I have made a reservation to my wife with Fly Dubai on Friday 23rd July 2010, booking reference # 86GGG2 to go to Bahrain to attend a wedding of a duaghter of Bahraini friend and come back to Dubai next morning but unfortunately my wife was stuck with Fly Dubai counter claiming that she cannot travel alone because she is a house wife. I tried to explain the situation and that I have no objection for her to travel alone and I am ready to write any document that says so but no one listens and in the meantime she can not have a refund because this should happens 24 hours before which was not possible...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Travel & Vacations

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