FromYouFlowers.com
reviews and complaints

I previously made a complaint about this business but they have since offered a satisfactory resolution to our issue. Their Customer Service representative that contacted us was very professional and curteous.

I recently purchased flowers for my sister-in-law after her brother's passing. The advertisement mentioned that the flowers would be arranged in a vase by a professional florist. To confirm, I called the day before to ensure that the flowers would not be delivered in a box. I was assured that they would indeed be delivered in a vase designed by a florist. However, when my sister-in-law received the roses, they were in a box along with a vase, and she had to arrange them herself. I believe this is false advertising, and as a florist myself, it is quite embarrassing. My order number was *** and the purchase was made on May 6th.

Thanking you for making this such an easy process in order to celebrate and recognize family, friends and colleagues. When one delivery was delayed, it was easy to click on the CHAT NOW button and chat with an online representative and resolve why my third floral arrangement wasn't delivered on the scheduled date. The tracking system was also very helpful, allowing me to view the confirmation of the deliveries. (3 different arrangements to 3 different recipients.)

As of today, all floral arrangements have been delivered and the recipients were appreciative of the beauty it brought to their homes during these crazy times we are facing as a society.

Thanking you for your service!

Your flowers arrived even earlier than I expected, & my mother is gushing over how beautiful they are! They're to kick off her 91st birthday, & they arrived just in time to adorn her birthday breakfast table. I'm so impressed with your service! A recent experience with another company was not nearly so positive. Your flowers & service are worthy of royalty as you've just delivered to Florida State University's very, very 1st Homecoming Queen from back in 1948! Google her & you'll see her beautiful smile! She's smiling like that right now after receiving your gorgeous flowers & fun birthday balloons! I'll never worry about ordering flowers online again as I'll be ordering from you!

Beautiful flowers, delivered on time. I ordered the regular (smallest size) Flower Fields Mason Jar bouquet. When ordering, I had trouble imagining how fewer flowers than the deluxe-size photo would still look like a full bouquet, but it's gorgeous. It is not quite as tall and rounded as the website photo, but it is still a very nice size bouquet with a lot of pretty flowers that look just like the photo. My friend was so excited to receive such a beautiful and cheerful bouquet that she immediately sent a photo to show it off. Good value compared to most other websites, and so far I have had much better luck with this site's bouquets actually looking like the pictures. Very satisfied - I will order again!

The goods were provided perfectly and without delay. It was an extremely comprehensive process, and I felt very informed about the status of my purchase. I will be using this service in the future for more cute surprise gifts. One thing that I would love if the site added would be more package deals. Like I got the chocolates and teddy bear with my flowers. So more options like that or maybe the ability to coordinate it with something like an amazon purchase. That way I could send some personalized gifts with the flowers and not worry about trying to manage the uncertain delivery windows of other companies. Not something that takes away from what the service is, just an idea on a way to enhance it even more.

[protected]) 3rd online flower site hit the nail on the head! Easy to use with a lot to choose from and no hidden fees, etc. Thank you so much ~ Mom will love this!

[protected]) Jay, delivery driver from Neilson (sp) Florist was very kind once able to reach me.. He called several times and also went to the leasing office of my complex with the intention of delivering these flowers in their respective time frame. He was also 1.5 hours ahead of delivery cutoff! I admire his persistence as they very well could've not been delivered on time, or at all yesterday.
Please see this is forwarded to Lisa I believe is the name of the Florist he delivers for, so he is recognized as a value and asset to the company(s) he is working for.

Great job folks! I had first checked the more well known companies, at least to me anyways (FTD, 1-800-FLOWERS, etc.) and the earliest delivery time they could provide was a minimum of five days. When I ordered the flowers it was early evening on Friday and I desired a Saturday delivery for my aunt who just entered into a hospice program so time was of the essence. Thank you From You Flowers for coming through. Not only were your prices much better than elsewhere you delivered on time. And the flowers look prettier in person than they did online. So kudos for a job well done! I don't order flowers very often but you can bet I will you use your company from now one and tell others to do so as well.

Thanks again for brightening my aunt's day!

I've never had orchids. I'm 58 years old ands my mom is rapidly suffering from alzheimers. She had in her mind for months to get me orchids. Why I have no idea but its been an obsession. There are many bad sites misleading regarding flowers etc. and with the pandemic I was afraid to order a plant thru the mail - that it would be damaged etc... But the other day I tried again and found your site. My orchid plant arrived today in perfect condition. the wrapping is phenominal. I ordered purple as that is her favorite color. I'm hoping tomorrow she will have a better day so I can explain to her that I actually HAVE AN ORCHID PLANT!
I haven't seen her in 3 months due to nursing hoe quarantine.
Thank you for full-filling this quest of my wonderful mother who now may not recall she wanted to get it for me but I pray the news will put a smile on her face and maybe a lasting memory.
Terri

This is the second time I've used this service. I hope my flower cake will be as lovely as the last one.
Upon arrival of my flower birthday cake I was happy to see the flowers looked large and fresh. However, I was disappointed with the presentation. In the picture the cake sits on a pleated skirt, has 4 purple and white swiss dot large bows around the sides of the cake and the top outside edge is trimed in small green button pompoms.
The cake that was delivered had no pleated skirt, blue tiny bows and no green button pompoms along the top outside edge.
Purple is her favorite color and if they didn't have the small green button pompoms they could have substituted with a row of different colored daisies. I have to admit i was very disappointed.
When ordering from some online sites they as for splecial requests or specifications. I didn't see this on this web site. Had it been there I would have specified that i want purple bows
for sure and the cake should resemble the picture as closely as possible.

I ordered and was delivered three arrangements. Well received and pretty flowers. I have two orders in for Valentine's roses with free chocolates. FYF keeps sending emails with a $14.06 credit/discount. The roses with "free" chocolates that started at $38.90 ended up costing $85.00. I just can't afford From You Flowers, even with discounts.

My husband ordered flowers four days in advance for Valentines Day to surprise me. He was told delivery to a business will be during operational time, between the hours of 8-5. I never received them that day. He then got a email stating it was delivered about 7PM. The following day when I got to work they were no where to be found. He tried calling and emailing to see what happened and never got a response. Several calls and emails later he finally got someone to answer and he asked for a refund. Employee asked him if a refund of 20% was okay. He said no, she never received anything so I want my full refund. I have never been so upset with a company.

I recently left a review about the bad experience I had with the delivery of two floral arrangements. While that experience left a really bad taste in my mouth, their response to my issue restored my faith in good old customer service. Weather is certainly a factor that triggered delivery issues for arrangements scheduled for Valentines weekend 2021. No one can control the weather. Vendors played a role as well. A less than stellar arrangement is just that. With or without bad weather. The company probably needs to review their weather crisis plan and conduct an a regular audit of their vendors. This rating is for the respect, concern and resolution given to my issue.

I am extremely dissatisfied with the Customer Service division as I have not received any resolution regarding the non-delivery of birthday flowers for my sister. Instead, I have been given multiple excuses which I believe to be false. It is currently Wednesday and my sister still has not received her flowers, despite already paying for them. In response to their lack of action after my initial complaint, I sent the following message to Customer Service: "Dear Customer Service, My sister was at home all day on Monday and if anyone had attempted to deliver the flowers, her dog would have alerted her. She was also at home all day today, Tuesday, due to the snow. I provided her phone number with the order so she could be contacted if there were any issues. She will be at home all day tomorrow, Wednesday, so please ask the florist to call her and arrange the delivery of her 79th Birthday flowers. I used your service last year and had a great experience, but I am extremely disappointed with the service this year."

Thank you for following up and making my order right. My 89 year old Mom will be thrilled. I totally understand that the issues of non-delivery of her flowers were due to shops not being open due to coronavirus.

I ordered a last-minute "best value deluxe" bouquet for my Mom's birthday. She really liked it! The process of ordering was easy, the delivery was on time, and she mentioned that the flowers lasted almost 2 weeks! I am very happy with the service. Additionally, the cost was quite reasonable for a last-minute delivery. I want to thank the florist who fulfilled her order on ComplaintsBoard.com.

I tried several times with this company but time and time again they have let me down. I wish I could give them -5 stars.One time they sent my MIL dead flowers they werent in a vase (which I ordered). I was so embarrassed. Just today I ordered flowers for a man who lost his mother. they said same day when in fact, I received an email that stated that the flowers would not be delivered until next Wednesday! I have given them several chances . Do yourself a favor and shop elsewhere.

I am less than impressed with the service of this company. I ordered flowers last Friday June 17th and what was delivered to my employee as a Get Well bouquet, looked nothing like what was described or shown online. It was supposed to come in a mason jar with beautiful, colorful flowers. What was delivered was mostly greens and a couple of daisy's and cheap looking flowers, in a plain vase. Definitely not worth the price I paid! I will not be ordering flowers from this company again.

This year I used from you flowers for the second year to send my gf flowers. Last year they did so well. This year I was more than disappointed. However, after leaving a negative review explaining everything that went wrong. Several people reached out to me. They redelivered the flowers at no cost. And refunded the same day fees. They showed care and concern regarding my negative experience and they immediately took corrective action. Mistakes happen all the time; This company cares about making it right. I will absolutely be using them again next year.

I ordered flowers online for my new baby granddaughter for same day delivery. The picture showed a glass block vase which was the reason I picked this one. I was extremely pleased with how quickly the flowers arrived. When I saw them I was not very happy. The vase and the stuffed bear were cute but not what I wanted. The flowers were wilted and 2 days later pretty much dead. I spent a lot of money on this arrangement. I contacted the company and expressed my displeasure. Immediately they responded and not only refunded part of the money but resent the arrangement. This one was absolutely beautiful. In less than 24 hours this issue was resolved. I will definitely use them in the future!

So I wanted to send my bf flowers for his birthday. I ordered them the night before w/ expedited delivery, so it would arrive by noon on his birthday. When 1:00 rolled around, and I hadn't received a delivery confirmation, or txt from my bf, I called customer service. I was told, that the florist they had sent my order to didn't deliver to that address. I was so irritated. I asked the cust service rep, why nobody called to inform me that my delivery (that was suppose to be delivered by 12) hadn't called to let me know that there was a problem. All I got was attitude. So I asked what the next step would be. Did I need to go else where and try and make a new delivery or what. She said that they were still working on it and that they would let me know if they couldn't get it delivered. Seeing as how 3:00 was the latest any florist would take a new order for same day delivery, I wasn't completely confident w/ them getting my order processed and delivered before it was to late for me to make different arrangements. So I asked the rep if I could wait on hold while they contacted the florists. I was rudely told that I couldn't wait on hold because she had other calls and customers who wanted to actually buy something. By this time I was irate. So ive purchased from your company (spent extra for expedited delivery), only to be told that my purchase may not be delivered and when I want to verify the delivery for today, im told, I cant because of other customers. Apparently ASSISTING VALUED CUSTOMERS LIKE MYSELF, only applies to new customers wanting to purchase and not customers who have already paid and only have a complaint or an issue that needs to be solved. After expressing my hesitation w/ waiting for a call back, in hopes that they do there job right. The rep placed me on hold and then "accidently" hung up on me. Of course I didn't get a return call. So I called back and got another rep, who said they were processing my delivery and they would contact me if there was any issue w/ it being delivered by end of business that day. Being skeptical of there ability to actually do there job, I started looking online again for someone else who could deliver that day. By this time its after 2pm and the only online same day delivery that was still accepting orders was flowers-from-you. So I got everything ready to submit a new order and seeing as how it was 2:45 ( 15 mins left to submit new delivery) I called back. The rep I got that time, informed me that they would not be able to deliver today but could guarantee delivery for next day. IM STEAMING. Why the F has nobody called to inform me, like they said they would, if they couldn't deliver my flowers. The guy said he was extremely sorry and blah blah blah. Not once did any rep do anything productive or even try and problem solve. All I got was attitude and answers to what they COULDNT do for me. I asked if I made a new order, if the rep could apply the $ ive already spent to the new order and just cancel the old. Of course I was told no. I would have to cancel and wait up to 3 days for my refund.
I went ahead and submit my 2nd order anyways. It goes through w/ confirmation that it would be delivered same day to the same address that I was told earlier was undeliverable.
I then told the rep to cancel my order.

Making a long story short...
From-you-flowers has the most UNHELPFUL, UNPRODUCTIVE or proactive reps I have ever had the privilege of working w/.
Not one person gave me options (except to have my bday delivery delivered the day after the bday) if I place a new order and have it go through, why didn't they just resubmit my first purchased order. On top of not being competent enough to actually solve a problem. They treated me like an UNVALUED customer by not even taking the time to call and let me know 1 - there might be an issue delivering MY expedited deliver on time 2- that it wouldn't be delivered at all even after a called and stressed the fact that I need to know asap if I need to make other arrangements.
***worse and most stressful online purchase process ever. The flowers that were finally delivered form my 2nd order were absolutely beautiful, but I wouldn't recommend this company to my worst enemy if hell froze over. I am absolutely unsatisfied w/ everything past actually placing the order for my flowers.
#WORST. EXPERIENCE
#INCOMPENENT. EMPLOYEES
#NEED. HELP... DO. IT. YOURSELF!

Order # [protected]

Delivered to Mary Kristynik Earthman Hunters Creek

November 6, 2023

The funeral spray was not what I was expecting for the size I ordered.

The flowers were already starting to droop.

I have used FromYouFlowers many times and this was the first incident that I was not fully satisfied. I had even recommended your service to the family of the departed.

Barbara Lee

We ordered a corsage on a Thursday for Friday delivery, for my grandson to give to his homecoming date on Saturday. It wasn't delivered on Friday, got a "cancelled" notice called them they said they needed to verify payment info. So, did that and was told it would be delivered by 6:30pm on Saturday and again it never got delivered but this time there was no notification from them as to why and tracking just said set for delivery. I called on Sunday morning for a full refund, the rep kept trying to offer me a flower bouquet and 20% refund! I was so angry, how awful and embarrassing for my grandson to show up for his date to homecoming with no corsage and awful for her not to have a corsage for the homecoming dance. Then to try and pacify me with a bouquet and a 20% refund! I will never use FromYouFlowers again.

Order # [protected]

Ordered this bouquet about a month ago to be delivered on Aug 30th.

I provided the same delivery address I used in past for other florist and theirs flowers were delivered on time.

Sadly these flowers weren't delivered on that specific day because they deemed it to unsafe to leave.l provided another apartment address around 2:30pm but seemed they were done for a day.

Flowers were delivered day late and missing some hot pink asters and red carnations, also orange roses didn't looked fresh.This is unacceptable,I paid for bouquet that had some missing flowers and the delivery was day late.

I demand a full refund.

I ordered flowers for my daughter that we’re delivered to her on 08/15/2023 and they were absolutely nothing like I had ordered. I was VERY disappointed to see what she had received. I enclosed pictures for you to view. I contacted the company and the first offered me 30% refund, then 50% which was also disappointing since there website states full refund or new flowers to be sent which was not offered to me during my conversation with them. I would like a full refund at this time including delivery fee.The order number for my order was [protected]

Order number [protected], spoke to customer service on June 18 and assured bear would be delivered on June 19. Nothing received that date, called

customer service again and was assured that a new flower arrangement

would be delivered June 20th with the bear on the original order. Flowers

were received again with no bear. I have spent over three hours on the phone

with customer service reps and a supervisor. I never asked for more flowers,

only that the bear I paid for be delivered.

My 12 year old granddaughter was injured this past Saturday and had to undergo surgery on Monday. I ordered flowers/balloon to be delivered to her hospital room on Monday 6/5/23. Total (including extra fees to MAKE SURE she received it that morning $69.08. Imagine my disappointment when she called me yesterday, 6/6/23, and when asked about her flowers she told me they never arrived. I called customer service rep (who speaks English with such a heavy accent that I cannot understand her well) and was put on hold while this rep called the flower shop. The line was busy and apparently, that's the end of the customer service because despite being told I'd hear by the end of the day via email, I've heard nothing. I reordered the flowers/balloon yesterday morning to be delivered to her home. Again, I paid all the extra fees - I did use the $12.19 'credit' from the day before, for a new total of $65.33. I waited all day for these to be delivered in the 4 hour period which I paid extra for. Nothing. An email arrived last night after 7PM telling me the order AGAIN was not delivered. No failing on my part, the girl was at her home all day long. No reason given. They didn't deliver or attempt to deliver. I am out a total of $134.41 with a 12 year old grandchild that STILL has not received any flowers.

BUYER BEWARE! On 5/29/2023 I purchased an arrangement from “From You Flowers (FYF)” to be delivered on 6/2/2023. On 6/2/2023 at 5:30pm, the order had not been delivered so I contacted FYF and asked for a delivery update. FYF e-mailed me and stated the recipient was not home. The order was not left at the door, no call was made to me or the recipient, and no door tag was left. All of this should have bene done per the FAQs on FYF’s website. I responded to their e-mail and asked them to deliver it ASAP, the replied stating they would deliver it on 6/3/2023. On 6/3/2023, I received an e-mail stating “no one was available to accept the arrangement and deemed it unsafe to leave.” I called FYF and spoke with Joy, a supervisor, who assured me the order was delivered 6/2/2023 at 6:12pm. Are you still with me on this? First, they tell me no one was home on 6/2/2023, then they say it was unsafe to leave it on 6/3/2023, then they tell me it was delivered the previous day (6/2/2023). In speaking with “Joy,” she offered a 50% discount because I was unhappy. In another e-mail after speaking with Joy, FYF stated, “we would like to redeliver the item ordered to replace the one received.” So…now they are suggesting the order was delivered and they are replacing it because I am “disappointed!” FACT: The recipient was home with family recovering from surgery on both days and confirmed that no florist ever attempted to deliver anything to their home on 6/2/2023 or 6/3/2023. To sum up, FYF states that my order was delivered and was not delivered and is “willing” to give me a 50% refund for my disappointment.

I was the recipient of flowers for Mothers Day from a close relative on 12 May 23 They arrived three days early. They were wilted and drooping as they would look after a week to ten days if i had bought them from a flower shop.

Shipping flowers in a tight box with no ventilation or water is a BAD idea. The person who bought these flowers for me waisted her money. Flowers should be delivered fresh, not in a box, unless they are artificial. I have notified the person who bought me the flowers so she can hopefully recieve a refund.

I ordered a flower arrangement from this website to be delivered to a funeral. Placed order on 3/25 for a 3/30 delivery. I chose “florist’s choice” so it could have been filled with almost any arrangement suitable for a funeral. The day of the funeral, which began at 11:00am, I received an email saying the order could not be fulfilled, at 10:30am! I live in Minneapolis, a city with more than 3 million people and there wasn’t one florist that could fill this order?!?! Unacceptable!

They want to give us a 10.00 gift certificate, really? How about returning my money, you made me look like a complete [censored] to my wife. Then when I contact them they want to deliver them on febuary 16th, this is their response

Thank you for verifying. We sincerely apologize that your order did not arrive as requested. The order has been rescheduled for delivery to be completed today. We would be more than happy to personally call the recipient to apologize for the delay and inform of your intentions on delivery the february 14th.

I am asking for a refund on the Order Number# [protected]

The order should have been delivered 02/11/2023

But it was not, the order was delivered today 02/13/2023

Tracking#:1Z 8E9 R53 PG 9270 4309

There were an email sent to me on 02/11/2023 at 10:12 AM saying ,

From You Flowers order #[protected] was delivered.

I am very disappointed and I am returning back this order for a full refund

I chose this place because they offered expedited service. I needed this service because I was ordering flowers to be delivered to my daughter's school to make her feel special. The flowers were never delivered. I never received a call or email letting me know that the expedited services I paid for were not going to be met. I was made aware of nothing my daughter just came home with no flowers and I had to go through customer service on the phone and on a live chat. They told me the flowers were still being delivered this is at 3:30pm my daughter was already home off the bus and the school closed. I told them that is not going to work no one is at the school now. I told them they could just deliver to my house they said that's fine, but it will be tomorrow. I said tomorrow is not her birthday they need to be delivered today that the reason I am spending $70 on flowers to be delivered to her on her birthday at school. They finally told me that they would be delivered tonight by 7pm again I said that is not going to work we have dinner reservations and will not be home they need to be delivered by 5pm. After going back and forth with the live chat he promises me they will be at my house before 5pm. This has been a terrible experience the whole point of spending almost 100 dollars on flowers was so my daughter could feel special on her birthday at school in front of her friends and it didn't happen. I am so disappointed. This place has done this to other people, and I have now learned my lesson to read reviews first but when a place advertises same day delivery, and you order a day before you would think your flowers would get to where they are supposed to be in a timely manner especially if you pay extra for them to be delivered by a certain time. They refunded the expedited services, but I feel like it's not enough again the whole point of the flowers and paying for delivery was to have them delivered to the school. Very upsetting!

I placed an order on FromYouFlowers.com on 12/20 that stated that the order would be delivered before Christmas, and to ensure that the order would arrive before Christmas I paid for expedited delivery for 12/21. To their credit, they notified me via email that they were refunding $3.17 for the expedite and that the order would be delivered on 12/22. On 12/22 I visited their website to view the expected delivery date. Their graphic timeline only stated "Delivery exception". The order number is [protected]. I sent them an email via their [protected]@FromYouFlowers.com email address on 12/22 asking for an update on the order. I received no response. On 12/23 I called them four times and was disconnected four times. I sent them three emails with no response. I finally checked their website tracking again on the morning of 12/23 and the timeline again showed "Delivery Exception" and now had a note at the top of the page stating that the order would be delivered on Monday, 12/26. The issue that I take with this company is that they made an assertion that the order would be delivered before Christmas. Additionally, I received no notification after 12/21 on the status of the delivery. This order was extremely important to me. They have utterly failed by a simple lack of communication. Had I known that the order was going to be delivered after Christmas I would have used a local florist that could have delivered by Christmas. At the writing of this complaint, there are no local florists that can deliver before Christmas. I shall never use this service again, and I truly caution others to not use this company for anything.

I scheduled the family arrangement over 10 days in advance. It was not delivered. When I arrived at the funeral home today, I called, they said, all they could do was send a message to the local florist. They could not give me the name of the local florist. They would only leave a message as the florist did not answer, so they sent a message. They gave a refund.

This was one of the most embarrassing things that has EVER HAPPENED TO ME! NO FAMILY ARRANGEMENT AT A SERVICE.

THEIR CUSTOMER SERVICE SERVICE SEEMED TO THING GIVING A REFUND WAS MORE THAN GENEROUS OF THEM

NEVER, EVER USE THEM!

Requesting your assistance. I'm very upset and embarrassed about the flowers that were delivered for bosses day from pretty petals. You should be embarrassed and never use this company. I tried calling them to come back and pick them up but they were driving off. I left a message and texted due to was no answer they look nothing like the picture and they would not fit the description of a small. The order got here 5 minutes before closing. I was asked to order these flowers on behalf of other staff. I wouldn't have excepted them if our company receptionist did as she laughed. I did not give these flowers to our boss I rushed to the grocery store h-e-b and purchased a beautiful full arrangement for less money. My order was placed days in advance. This is unacceptable. Requesting a refund or credit a.S.A.P. The company let me down and I let the staff down. I have pictures of the arrangement. I would like to hear from someone a.S.A.P. I have attached the flowers received and the arrangement on your website. No match at all with the exception of the bow. I haven't had any problems with prior orders.

Candace collins

order # [protected]

email [protected]@pcitx.Com

phone:[protected]

boss day

October 17, 2022

delivery time: 4:53 p.M.

I placed an order two weeks before i needed to have it delivered for my wife’s big 40th birthday on 22nd. On the 22nd i worked from home so i can make sure i received those flowers and give it to her that night. That afternoon nothing. i reached out to foryouflowers via online chat and they apologized saying that they can’t make it with the flowers, and they are sorry etc and will upgrade the flowers n guarantee it will get to me the next day priority delivery. I was not happy but will be busy taking my wife out to dinner etc so if it gets here the next day in the morning or early afternoon that will be fine… on the 23rd again i try to work from home just in case they try to deliver. By 1:00 pm nothing (deadline is 6:00 pm set by their company) at this point i reached out to them again online chat and again they said it will be delivered today because now it is out for delivery. ok no problem as long it gets to me early afternoon before my wife gets home than that is still fine. Now it is 5:30pm still no flowers,so i once again reached out to them via online chat and once again was told it is out for delivery. I asked them 1) i was told yesterday this will be priority delivery today why is it so late… (no answer) 2) i asked them deadline for delivery is set by your company at 6:00 pm and now it is 5:40 what guarantees do i have it will be here in the next 20 mins? at first no answer so i pushed and now the agent said I have seen delivery arrived between 7-730. (not impressed or believe them as this seems to be just another empty promises, the boy who cried wolf). I did wait till 8pm and nothing… Now it is the next day on the 24th at 10:10 am still NO FLOWERS. side note the 3rd online chat when i spoke with the agent he/she told me to call an 800# which is their automated 800# that you can’t get anyone to talk to other than bot. as i’ve already done so n entering my order number into their automatic system and only gotten a reply “can not locate your order.” I told the chat agent to call their 800# n he/she said “I am not authorized to call that number.” WHAT? you are not authorized to call your company’s 800#? WHAT KIND OF JOKE IS THIS!

——————

follow up…

After messaging them on their Facebook page and posting what happened on yelp (which now they must have deleted or hide my yelp post as i can not see it anymore). They told me their supervisor will call me. i told them not to call me as i do not want to talk to them. if they have anything to say they can email me as i want it in writing. the next day on the 24th i got a missed call from their 800# with no voice mail. If your supervisor really wanted to talk to me than leave a voicemail!

They did issue a refund in the early afternoon on the 24th, but said will take a few days to clear. we will see if that will process or just another empty promises just Like their deliveries.

I ordered flowers for a funeral several for friend days in advance. The flowers were not delivered at all & I was not notified of their failure until 2 days after the funeral causing much stress & embarrassment to me and my family. I will never associate myself with this company again and will make an effort to tell everyone I know of this terrible experience.

This totally unacceptable!

Order flower for my mom from my dad who just passed away 3 month's ago for their 51st wedding anniversary. My dad always bought his wife my mom purple roses for the last 50 year's my mom received purple flowers from her husband my dad so I figured ill buy my mom some purple flowers since her husband wasn't able to buy his wife my mom her special flowers on their special day 51 years of marriage waited all day from 10am til 8pm never showed up what a let down has nothing to do with the money if only I knew the flowers weren't going to arrive I could of figured something else out but I put my hope and faith into From you flowers .com and not only did they let me down they ruined a 50 year husband and wife tradition 50 years this would of been 51 years if my dad didn't pass away 3 month's ago word's can't express the let down.

I ordered two arrangements, first for mothers day came day late with no notice it was not worth the 75.00 I paid, flowers looked maybe 15 dollars worth ... called they talked in circles...

Second the order was placed on 5/11 today is 5/20 and its still has not been delivered. Called several times got empty promises from so called supervisors.

Nothing happened. Bad customer service, liars !

Avoid this company !