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Fixya.com Complaints & Reviews

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Fixya.com - California - website

Posted: 2011-10-13 by    twirp509
Complaint Rating:  50 % with 2 votes
This website says they have experts who can help answer your questions, supply manuals, etc.. I have used them twice and receive very unsatisfactory answers to my questions. When I ask follow up questions I do not get answers. They force you to give them a rating before allowing follow up questions about original question. Today when I tried to sign in I had forgotten my pass word. Three times and 2 hours ago I asked them to send me information about resetting my password. They keep telling me they have send me this information to my email addres but I still have not received it. This is a sham....
Complaint comments Comments Complaint country United States, California Complaint category Other

Fixya.com - poor information, refused to give refund

Posted: 2011-08-30 by    jermxbear
Complaint Rating:  50 % with 2 votes
Received very basic information from "expert" . When I explained I was well past his info in the logic tree, I did not get a reply. Went to another sight, got an immediate response. Info was spot on . Problem solved . Requested fixya to refund my $20.00 . First I was told I had not been charged, (false) Then after contacting them two more times I was told they were unable to understand my question. I dont believe they are a reputable business, WATCH OUT!...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Fixya.com - California - Refusing to pay registered experts

Posted: 2011-02-01 by    fixyaexpert@yahoo.com
Complaint Rating:  71 % with 7 votes
I'm only going to share the details of my experience with fixya.com consulting services and not my opinion. Fixya keeps a daily record of how much money is earned by its experts located on the account activity page of each experts profile. At the experts desire, they may quickly see how much money is gained from one day to the next day. Before joining the fixya consulting team, I understood according to the expert agreement I could provide either free or charged fees advice. Fixya sent me documentation that I would not be paid till after 60 days of continued supp0rt. At this time, I have 110...
Complaint comments Comments Complaint country United States, California Complaint category Business & Finances

Fixya.com - Rip-off

Posted:    aNDYTORO
Complaint Rating:  0 % with 2 votes
I ASKED FOR UNLOCK CODES FOR 2 CELL PHONES -THEY ARE WERE UNABLE TO PROVIDE ME WITH THEM AS THEY CLAIM-SEND YOU TO SITES WITH ALLEGED FREE CODES TO YOUR PROBLEM BUT THEY ARE JUST A LOP SYSTEM IN WHICH YOU GO ROUND/ROUND IN CIRCLES UNTIL YOU GIVE UP-BUT NO REFUNDS EVEN THOUGH THEY CLAIM YOU CAN ASK AS MANY EXPERTS AS YOU LIKE UNTIL YOUR PROBLEM IS SOLVED WELL MINE IS NOT YET -AND THEY ARE VERY RELUCTANT TO GIVE ME MY MONEY BACK- SCAM OR WHAT
aNDY...
Complaint comments Comments Complaint country Spain Complaint category Mobile/Cellular Service Providers

Fixya.com - California, San Mateo - invasion of privacy

Posted:    Ribberboy
Complaint Rating:  100 % with 3 votes
I am reporting this “service” as being potentially destructive. I have a number of warnings from Norton AntiVirus that the IP address of 192.168.0.50which was traced back to FixYa.com has been making attempts to hack into my computer without my authorization ever since I worked with one of their ‘Experts” on 11/30/2010. I made the horrible mistake of allowing their "Expert" to have access to my computer. After enduring a sales pitch for a $300.00 annual service I informed FixYa that I only paid $350.00 for the brand new laptop and saw no sense in spending nearly...
Complaint comments Comments Complaint country United States, California, San Mateo Complaint category Phishing

Fixya.com - Georgia - Rip Off Experts

Posted:    DWILLEOD
Complaint Rating:  100 % with 1 votes
I, too, thought I would have a chance to decide whether the answer to my Auto AC question was viable, and thus worthy of payment. I was charged without ever having access to a solution for the problem. Upon my first contact, they said that an "expert" (LOL) had responded within three minutes, though I never received an email telling me so. When I logged back into their website, no such answer existed for my question. They assured me that a refund was issued, because I wasn't "happy with the answer, " and that it was issued in "good faith." A month later, I still...
Complaint comments Comments Complaint country United States, Georgia Complaint category Unauthorized Charges

Fixya.com - Charges..

Posted:    wally1948
Complaint Rating:  92 % with 12 votes
On Oct.27, , 2010 I called to them for assistance and the first thing they asked for was my credit card number. To which I complied. I did not get to talk to anyone and I was disconnected. The charge has been paid by my credit card. I have sent them some emails but they are undeliverable. I called their phone number and it says to send questions to www.support.fixya.com . But I am getting a notice that the mail is undeliverable. I do not mind paying if I am given a service. But this people did not provide anything. I did not even get to say a word to anybody.
wallace alaniz
email:...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Fixya.com - California - scam and expertise

Posted:    shark2th
Complaint Rating:  100 % with 5 votes
With all the complaints I have researched over the past few days, I feel the need to elaborate on a few things. Any website of this kind will have people claiming qualifications, after all Brad Paisley wrote a song about it. In defense of TRUE experts on the site, a degree or formal training is no comparison to years of hands on experience and knowledge (i.e., the first person the DOD documented with an unmeasurable IQ dropped out of college). I myself have worked on all makes of automobiles for 35 yrs, never in a shop and as a hobby and have been the top Guru on the site for several days in a row...
Complaint comments Comments Complaint country United States, California Complaint category Online Scams

Fixya.com - SCAM

Posted:    BiggerT
Complaint Rating:  75 % with 4 votes
Paid for Premium service (What a Joke). My expert (with 9 other Refrigerator experts there) quickly got me to agree to excepting a manual listing all of the causes and testing procedures. I received the manual and it was the wrong one. They do not respond back! CHECK OUT HOW THEY WORK SO HARD TO GET YOU TO SIGN OFF. DON'T PLAN ON HEARING BACK IF YOU DO.

techbuster:I read your question.
tll:Hi we have an Amana asd2662hrw that is cold on the freezer side but not on the frig side
techbuster:Ok fine...
techbuster:Did this problem start all of a sudden or gradually?
Complaint comments Comments Complaint country United States Complaint category Internet Services

Fixya.com - Wouldnot let me log in

Posted:    Greg Degelman
Complaint Rating:  90 % with 10 votes
Wouldnot let me loggin. That i could see the answers.they Emailed back to me. Kept on Showing improper Email address And Password. Finely got Though to company .Ask to have subscription cancelled. didnot cancell my subsciption. Was charged for assisstance. And any time .I tried to email them again .The same thing happened....
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Fixya.com - Victoria, Melbourne Metro Area - unable to fix pc and unauthorised deduction from bank a/c

Posted:    embroidideas
Complaint Rating:  100 % with 7 votes
I browsed the internet looking for a solution to have my Vista laptop communicate with Canon projector. Fixya offered free advice or a small ongoing fee until the problem was fixed. I inquired further and was then offered an option of a one off fee which I paid. One expert could not fix the problem, another expert told me that Vista did not talk to projectors and was not fixable, a third expert did not want to get involved because other experts were handling the problem. I did not ask for a refund of the first amount because it was fairly minor - but I have now just received another charge on my...
Complaint comments Comments Complaint country Australia, Victoria, Melbourne Metro Area Complaint category Laptops / Notebooks

Fixya.com - 100% satisfaction guarantee????

Posted:    woftbo
Complaint Rating:  80 % with 5 votes
They claim a 100% satisfaction guarantee with a big banner. The solution they provided for a laptop with XP
SP3 sound issues was a solution I had already tried. That solution does not work. They never provided a solution,
but they were quick to bill my credit card. There is another company that has been established for quite a while
that will provide a solution. AVOID FIXYA!!!...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Fixya.com - Expert advice

Posted:    not a happy chappy
Complaint Rating:  100 % with 2 votes
when my 3 year old Whirlpool Front load Washing machine had a fault i consulted fixya.com which referred me to a so called expert - i asked the expert - saumyar was his name - if he actually is an expert in Whirlpool Front loaders which he answered with yes. Anyhow he gave me very very wrong and very very costly advice and in the end i had to pay for a real flesh and blood expert to fix the problem which was actually very small and was fixed quickly as soon as the real expert seen the symptoms.
the whole exercise cost me nearly as much as a brand new Washing machine. i have never agreed to...
Complaint comments Comments Complaint country Australia Complaint category Unauthorized Charges

Fixya.com - Virginia - POOR SERVICE/HARRASSMENT

Posted:    sarah
Complaint Rating:  83 % with 6 votes
I POSTED A SIMPLE QUESTION, MAINLY TO SEE IF ANYONE WOULD RESPOND. INSTEAD OF ASKING ME FOR MORE INFORMATION, THEY ASSUMED I WAS AN IDIOT AND PROCEEDED TO TREAT ME THAT WAY. I ASKED 4 TIMES FOR THIS SO CALLED "EXPERT" TO STOP CONTACTING ME B/C I DID NOT WANT THEIR HELP. THEY CONTINUED TO BE VERY RUDE AND CONDESENDING. I WOULD NOT RECOMMEND THIS WEBSITE TO ANYONE FOR HELP....
Complaint comments Comments Complaint country United States, Virginia Complaint category Computers & Accessories

Fixya.com - unearned charge

Posted:    inf
Complaint Rating:  88 % with 8 votes
two "experts" told me to junk my blackjack phone without any useful advice. Fixya says they will not charge you unless you accept their suggestions. I didn't accept, they charged me anyway. next step, the consumer complaint board of new york....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Fixya.com - Oregon - Unauthorized Charge

Posted:    disgrundled
Complaint Rating:  77 % with 13 votes
The online info stated that if this group couldn't fix the problem that the $19.95 would not be charged.

The first "expert" hung up on me. The second was unable to solve the computer problem. I emailed the second guy and let him know that his suggestion hadn't worked and that I would like a refund of the charges to my credit card. I rec'd an email from Fixya saying that if _I_ had fixed the problem to let _them_ know?!

No refund was forthcoming . . ....
Complaint comments Comments Complaint country United States, Oregon Complaint category Internet Services

Fixya.com - Scam and cheating

Posted:    Geremy
Complaint Rating:  77 % with 173 votes
I want to explain how this rip off internet company operates. They have online experts who claim to have education and experience that does not exist. I really believe it is fraud to present information that is untrue. Or to charge for services that sometimes the advice given by these so called experts could lead a customer to injury or death. When I brought this up to the attention of Alex their community manager it terrified him so much he felt obligated to just simply delete my account. At this time I am in the process of summarizing the information I have collected to turn over to the Business...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Fixya.com - Zero support after they took my $

Posted:    revglenrose
Complaint Rating:  67 % with 24 votes
I am having trouble with my Motorola V9m, so I googled to find if others have had problems. Up popped fixya.com, promising to offer "expert advice." I entered my query, and paid $9.95 for what I thought would be fast response from at least one, possibly several "expert opinions." I received one question, which I answered within minutes. Since then -- silence. Buyer Beware....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

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