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The good, the bad, and the ugly - discover what customers are saying about Fitness USA

Welcome to our customer reviews and complaints page for Fitness USA . We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fitness USA .

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fitness USA 's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Fitness USA , or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Fitness USA . Your feedback is an important part of our community and will help others make informed decisions.

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9:28 am EDT

FitnessUSA Lifetime membership

I had purchased a lifetime membership and with the closer of all the fitness centers, how do I get a refund or have they set up with another gym to honor this membership?
Is there a lawsuit against the company that I can also get involved with?
They abrupt closing left us out in the cold.
I would like to see at least that another gym facility will honor the membership and if not a refund of the membership cost.

Donna

Desired outcome: Refund of membership

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Danielle Stevens
, US
Jan 08, 2024 8:58 am EST
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I also have a lifetime membership. How do I get a refund?

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UUP
Battle Creek, US
Feb 05, 2023 2:13 pm EST

I am in the same situation and would like some answers to the same question. Have you gotten an answer at all?

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Mysticinuwolf
Flint, US
Apr 11, 2023 2:34 am EDT
Replying to comment of UUP

Same it seems that everyone that had lifetime memberships with them have basically just been screwed and were never even contacted about a shutdown. My father purchased my membership along with one for my mother years ago which is now just money wasted.

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Hollh
, US
Oct 12, 2022 10:34 pm EDT

I also was wondering about a refund for lifetime membership. We paid a lot of money for this and now have nothing. We needs to do something or get another gym membership in place of it.

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2:07 am EDT

FitnessUSA Gym membership

Bought a lifetimemembership.
Business scolded all of their facilities. Do we the people that paid more than a grand get a refund?
Please respond.
[protected]@yahoo.com
Ty

Desired outcome: Refund

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6:48 pm EDT

FitnessUSA Lifetime Membership

I am also a victim of purchasing the $1000 lifetime membership, as is my father. Back when I was still in Chicago, Bally's was honoring the cards. I tried to get clubs in Florida to honor it now that I'm here and can't find anyone who is willing. I'd rather transfer the membership to a place that is IN Business, rather than a refund, anyone know of other clubs that might be doing that?

Desired outcome: A FREE membership somewhere else that would honor the USA Fitness Lifetime membership, whoever bought them out it used to be Bally's, now might be a different company?

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12:32 pm EST

FitnessUSA lifetime membership

Me and my mother have lifetime memberships and the closed down permanently awhile back. What is to be done about this? Can we file a claim in court? We paid a good amount of money for that certain membership! I certainly know my lifetime isn't over ye, either is my mother's. I would like to know, what all of the lifetime members are supposed to do?

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Update by Darcy Shilling
Jan 19, 2020 8:29 am EST

We live in Michigan! There isnt any near me

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Shaun R.
, US
Jan 19, 2020 8:10 am EST

Hi Darcy.

Have you and your mom checked for another Fitness USA? You should be able to use it at another location.

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Q
3:38 pm EDT

FitnessUSA lifetime membership

I because a lifetime member many years ago just to find out that they have all closed down. Haven't heard of any place else that will take over the membership. Would like to know if we will get our money back because I'm still in this lifetime. It would have been nice to receive some kind of notice before they all closed. Please give use a chance to go somewhere else. Thanks in advance.

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8:43 pm EDT
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FitnessUSA I played for a lifetime membership

I never got my money back when the fitnss USA closed in sterling heights mich.i payed
For a life time membership back in 1992 I still have my card but they left and closed up in sterling heights Michigan. I never got my money back I called there but they never gave me a refund. Or was I told I could honor it at any other club. I would how I want my money back wondering what I can do to do that. I dont think that was fare they close up and leave and dont give me my money back. I should at least get half of the money I payed out for a membership I could no longer use because they skipped town without telling anyone. Please contact me at [protected] ask for melody

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7:50 pm EDT

FitnessUSA purchased a lifetime membership and no one will honor it since its closing.

I purchased a lifetime membership asking with personal training sessions. I had to move to London for work for just about a year and upon my return found very few locations open and no one wanting to allow the personal training sessions. I now live in a state that according to my original contract had fitness centers/gyms that would honor my membership as long as I presented my card. Now I'm not only out my entire membership fee, but also my personal training sessions.

I still have my original membership card.
Purchased under Suzanne Rak
Can be contacted by 646.647.6462

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K
9:32 am EST

FitnessUSA membership

In the 90's I paid a lot of money for a lifetime membership. I expected never to have to join another gym or spend more money. Now I'm over 60, on disability and will never work again, I need my gym membership. I have my original membership paperwork. Fitness USA broke our contract. I want in the class action lawsuit. I want compensation so I can afford to go to another gym. Is another honoring Fitness USA memberships?

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10:56 am EST

FitnessUSA lifetime membership

I also have purchased a life time membership back in the 90's. They now have closed every location there is. This is a fraudulent display of advertising a membership and closing all their locations. I remember st one time I stopped paying and they tried to sue me for the remainder of what I owed so I paid it off and co tied to use it. Now they close every store and they have all of our millions of dollars and we are all out 1000's. This is wrong and we need money back or they should honor it at a different gym.

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6:45 pm EDT
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FitnessUSA lifetime membership

I paid a grand in the 80's for a lifetime membership at this fitness facility. I now have the time to go and they are almost out of business and there are no facilities by me. I'm on a fixed income and in the 80's I didn't have time to go, but did have the money for the membership... Which I bought knowing that when I retired, I would use it then. Thought that was a smart plan and so did their sales representative! False advertising... Ponsy scam... Bad business

I want my money back!

Charlotte francisco

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Hollh
, US
Oct 12, 2022 10:36 pm EDT

I also had a lifetime membership. Something should be done.

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wayne wazy
mt. morris, US
Mar 13, 2021 9:46 am EST

I so have a life time membership! What do I do know? If any on can help please send INFO to waznywayne@gmail.com Thankyou for the help

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Al Dini
, US
Jul 03, 2020 4:47 pm EDT

I purchased a Lifetime Membership at Fitness USA back in the mid '90s. The company has folded an I believe I should be compensated for it. Is there anything I can do?
Thanks,
Bob

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1:22 pm EDT
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FitnessUSA unclean facilities. closing facility without notice. not honoring refund.

I filed a complaint 2/2015. I will file another. I purchased my lifetime membership January 1990, and paid $961. My last name at the time was El-Khazendar. I was deceived because I signed a contract for a "lifetime" membership. If you can't honor lifetime membership at another facility, them I want a full refund. I enjoyed that "me time" and you took that away from me. Include me in any class action lawsuit now and in the future.

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11:37 am EST

FitnessUSA membership and closings

This place has been closed forever and have had several lawsuits against them, yet they took out a judgement on me and took all my money out my bank account! I have 00 dollars to survive with. I am furious to say the least! Fitness usa is and always will be a dump, why do they feel it's okay to take my hard earned money? I am disgusted and of course broke! So happy these crooks are no longer in business. But beware if you ever dealt with them, they can garnish your bank accounts. 😡

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10:20 am EDT
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FitnessUSA facilities closed after promising "lifetime membership"

I joined Silouhette American in 1971 and was promised a lifetime membership. Silhouette American fitness centers closed. Their memberships were honored by Fitness USA with the same lifetime membership guarantee. Now Fitness USA has closed their facilities and has not made good the promise of a lifetime membership by at least providing another facility which would honor the promise of a lifetime membership. I paid $349.00. I still have a copy of my contract with Silhouette American. If there is any compensatory dollar amount to be provided or class action lawsuit filed, I wish to be included.

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Karrie Lynnders
, US
Dec 06, 2018 11:06 am EST

I bought a lifetime membership a while back for around $800. I used it and then I got my mom going. We had heard rumors of them closing and we asked about it and they assured us they were not closing. This was at the 17 and Van [censored] place in Sterling Heights. My mom paid around $1000 and 6 months later they closed almost all locations. The only ones open were an hour and a half away! Now they are all closed (from what I'm reading) and we are both stuck with worthless lifetime memberships. At least when I joined Charter Fitness, they transferred my membership to another gym.

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Tammylamb
, US
Sep 20, 2018 10:15 am EDT
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I have a lifetime membership for about 18 yr and i would like to find a gym that honors it for the price we had to pay.

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Anita Bawnghit
, US
Jul 26, 2017 11:16 am EDT

This has to be a joke.

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J
4:09 pm EDT

FitnessUSA lifetime membership

I am Juanita Holloway then I was Juanita Williams I purchased a lifetime membership from them years ago. I was told that you would be able to use the membership all over .So I had a stroke and me and my husband ended up moving to Texas. I just assumed that I would be able to use my membership but I found out that they had closed so I still thought I would be able to use my lifetime membership at another club but no one excepts it so I am just out of 1000 dollars. I don't have money to throw away like that. So is there anything that I could do?

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9:53 am EDT
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FitnessUSA lifetime membership cancelled due to company closing.

i had my membership since feb 1997and is unable to to go any more due to company closing. i paid for my membership in full for an lifetime to be able to use it at any time. That is not going to happen due to business closing. I paid hundreds of dollars for this membership at the time. and would like to be compensated the difference . or use of another gym if
not compensated.

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10:21 am EST

FitnessUSA lifetime membership

I remember one of Fitness USA's selling points were if you could not get to the gym because you moved or because they closed their location that our Lifetime membership would be referred/ transferred to another location that would take on/ honor our lifetime membership. I haven't read anyone mentioning this. Now that the Lansing, Michigan locations have closed only currently paying memberships are being referred not those who had paid.

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10:35 am EST
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FitnessUSA lifetime memberships

We have been lifetime members with Executive Memberships for over 30 years. (We still have all of our paperwork and Fitness USA member cards.) After moving from Indiana to So. Carolina, we were unable to use our memberships because there were no Fitness USA locations in that state. After contacting their headquarters in Bloomfield, Michigan, we were told that there were no affiliated fitness centers in the state that would accept our memberships. I was provided with a pamphlet of A.H.A. fitness center locations that honor the Fitness USA memberships. The closest one was in Asheville, NC, which was 4 hours away. Now, we have recently relocated to Asheville, NC, but we find that there are no gyms that accept our lifetime memberships. This is wrong! I'm hoping there's a Class Action Lawsuit we could join.

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10:17 am EDT
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FitnessUSA lifetime membership

I joined fitness USA back in March of 1992, but they are closed in our state which is Michigan, now I am stuck with a card and it's been sitting here for about 8 years are longer, what am I supposed to do?Is there anyway that I can get a refund or go to another club that will honor this membership ?

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12:04 pm EST

FitnessUSA lifetime membership lost due to closing

What can be done now that FITNESS USA has closed all of its locations. I've paid for a lifetime membership back in 1988. I really don't relish paying for another membership with another gym. I would hope someone would honor our memberships at their facilities, but haven't seen that happen yet. Very disappointed in FUSA.
Wishing someone to purchase their building and reopen as another gym here on Ireland Rd in South Bend. We have very little on the southside to choose from .
Too bad O'Brien Fitness wouldn't purchase the building and upgrade their equipment for a larger gym.
I think Fitness USA should make good on all lifetime memberships that were paid. Too bad a class action lawsuit couldn't be filed in this case against them.

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10:22 pm EST

FitnessUSA unethical, breach of promise of lifetime membership

I tried to cancel a month after going to this gym as I realized I could not work out due to my health. I could not cancel and had to pay close to $1000.00. I called and asked if I could transfer the membership to my grown son who could use the gym near his home. Over the years I have tried unsuccessfully to get the company to listen to me. Now that I can start to go to the gym with my doctor supervision the gyms are closed. I feel something should be refunded to compensate!

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Theresa Z
, US
Sep 13, 2020 4:05 pm EDT

Lifetime membership breach; contact me regarding relief from this breach of contract as well, here's my email address tnz@gmail.com

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Theresa Z
, US
Sep 13, 2020 4:06 pm EDT
Replying to comment of Theresa Z

Correction : tnz606@gmail.com

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