Fitness 19
reviews and complaints

Fitness 19 facility - 4250 Rosewood Drive, Pleasanton, CA 94588

My name is Ken and i’ve been a loyal club member for the past 4 years. I was wondering if there was a “long range” plan for repairing this leaking roof area? Looks like staff just keeps adding towels on the floor to soak up the dripping liquid “substance” which appears to be water. (See attached photo)

Joined Fitness 19 with my family but was unable to use the facility due to scheduling changes - our membership was for several years without so much a single visit - when my credit card expired I was harassed day and night with phone calls and emails threatening collection procedures despite never using any of their gyms - ever! This is arguably the worst customer service experience i’ve ever encountered - this gym has collected years worth of fees from our family without anyone using their facilities but instead of gratitude they’re actually threatening our family - incredible! Do not do business with this scam of a firm…

I registered the Fitness 19 program back in Dec 2022. The sales guy also asked me to join the training.

Due to the return-to-office, I am not able to continue commit the training and therefore, cancelled my fitness 19 membership and paid the penalty. However, the store manager Sebastian Roberts keep collecting the training fee. I asked multiple times that I am not able to even get into the gym, how can I get the training? The store manager refused to answer

Thousand Oaks gym California 91362

I was using the dumbbells an I set my water bottle. Down. An while working out

Someone steal the water bottle it cost me

20.oo bucks.. this is a member only club.

The employee there said that this is not a

Real company? An they could do nothing.

All they do is let there friends in an play with each game device.

Need help

My children is enrolled in a lifetime membership at Santa Barbara Fitness 19 that I paid for enrollment fee for $/ child so I don't have to pay for monthly membership for them other than yearly annual fee that they already charged.

Every month they sent me email remain me to pay for monthly membership that I don't have to pay because my kids enrolled in lifetime membership, every time I came to talk to them and they said was mistaken and will fix it, but the next month happens again and again. This month they sent me email 3 time to remind me to pay monthly dues and warning me for further collection.

[protected]

Hello,

You company singed up my daughter when she was a minor she did not have authority to register or sign a legal binding contract with your company, Since then we have called, Went in person, went online and have no way to contact anyone and are still getting charged WE Want this Canceled ASAP and funds refunded as you had no authority to go into contact with a minor. her email is [protected]@gmail.com

I am going to file a police report, Report to the CFPB and Better Business Buro and fraud department, you make it impossible to reach anyone and impossible to cancel the people at the gym are useless.

Attached is the contact you can clearly see she provided he accurate DOB.

You need to do better for your consumers.

More and more frequently I see enthusiasts

Bringing their full dedication to a serious atmosphere of fitness and life changing action. However I see equipment brought in for the sake of recording using non gym equipment. This is a danger. The gym has so many hazards- also I do not consent to have my private time at gym recorded re broadcast.

This is a legal issue.

I would recommend having a closed room to suit video enthusiasts for privacy.

Since one privacy infringement upon the other. This is becoming increasingly common. Without any notification or consent or choice

It was a trainer working and he came and talk to us while he saw what that guy approached me, there are cameras at the gym so the gym team can go back and see what happen yesterday and who started this situation the is very uncomfortable to my person — I lost the peace I did have while I'm training just because an individual with mental problem and drug abused issues? I need to do it now, in this case is racists and mental problems involve for part of. This unhappy person today I'm going to go to the gym and talk to the manager about this matter.

1) Was a member of gym location for over a decade and at least three owners
2) Over the course of the membership BOA changed my card number on several occasions
3) Under previous management I would change my card number at my next visit (I went almost every weekday) and all was well.
4) Once fitness 19 took over was told to call a 800 number to correct.
5) 800 number was a automated time waster. After much effort got a human and instructed to enter account on website.
6) Website would not allow credit card number only bank and routing number. No way I would ever agree to this.
7) After attempting to get this solved with the automated time waster I gave up and assumed my membership was cancelled.
8) would not take my card number, would not help me at all, My contract was with at least two owners ago, I never signed any agreement with fitness 19 or ABC financial. My card even says body exchange. I never even got a fitness 19 card
9) Called ABC financial and attempted to explain and was called a liar.

My original contract with Fitness 19 (Sunnyvale, CA) was for the full monthly charge, and not for the the $2/month discount + a yearly charge. After a couple years, they started erroneously charging my credit card with a yearly charge. I pointed out the error and had my bank deny the charge. Over the next couple years, I continued to experience faulty billing practices. I visited in person to complain with the manager, who told me that they weren't responsible because they'd lost their branch accountant, and had to rely on another branch to do their billing.

Even though I canceled my membership in person, at the branch, they continued billing me the yearly charge. During COVID-19, the branch was closed down, but continued billing me. Now, I'm told that I cannot cancel my membership online without paying the back charges that I've been incorrectly billed. I've written emails and made phone calls, but the customer service has been completely lacking.

This particular branch has been closed and the accounts transferred to UFC Fitness. Now they are trying to collect on back charges that never were legitimately incurred.

I have made several attempts to cancel my membership and have been unsuccessful. I have been given wrong numbers in order to reach corporate. [protected]-[protected]

At this time I am still being charged on an account/membership that I want to be cancelled.

Jeanette Freeman