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2.7 38 Reviews

First Progress Card Complaints Summary

16 Resolved
2 Unresolved
Our verdict: Expect excellent service from First Progress Card. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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10:23 am EST
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First Progress Card Be aware!

I've been a customer with fp for a few years. I've never had any issues with them until now. I've always paid my bill on time, never had a late fee, no nothing. I only use this card when shopping online or in case of a emergency. Well i paid over the initial $200 that my credit line is for. BIG MISTAKE! Now they have locked my card and I'm having to jump thru hoops to get it unlocked. I called and was told I was mailed out instructions as to how to take care of it, well that's great but I'm a truck driver I said, I don't get to see my mail very often. So I was told to mail or fax in a copy of my driver's license or passport, my ss card, and a bill or bank statement. I chose to fax in everything they asked for. I called back and they said they received it and had to look it over. It will take 48hrs before the block was lifted. 48hrs later and block still on. I called and was told my documents couldn't be valiidated by the company boss. I need to send the bank statement that shows where I paid them. Now mind you I have been paying them from this same bank and same way for quite some time now. But since I paid so much over the $200 they need to make sure I haven't reversed the payment. I paid 12/11 it's 12/20 wouldn't you know if I tried to reverse the payment by now! This is ridiculous. Now what I was trying to pay off might not be paid on time because of them!

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5:20 am EDT
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First Progress Card Class of action

I'm planning a class action lawsuit against First Progress dba Synovus bank for Unfair, Deceptive and Abusive practices, violating the Consumers Protection Act, Fair Credit Act, Federal Trade Commission Act Section 5, and much more.

Please get in touch with me if you want to be part of the lawsuit. I gave them two weeks to answer my letter; if they didn't, I would bring them to court for a class action. We can't let the banks do this to their clients.

Email: [protected]@proton.me

Calvin S

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Scott Tanner
, US
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I'm in. They are still charging me late fees and interest on the late fees for an account that is closed. 4 months now and still charging. If they were to take off the late fees and the interest for the late fees only they would see I have a zero balance.

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9:34 pm EDT
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First Progress Card Liessss!!!!

What the hell is going why doesn't my card number work when I enter 16 digits for customer support says it's incorrect every time when I spoke to someone yesterday. They said my $450 that I paid on the 6th of July and the 600$ that i paid on the 10th would reflect by today it hasnt and my credit limit is only $800 how the hell can you even do thar and I called to stop payment on the 600$ check through my bill pay the next day I saw that it was made . Your representative lied about everything he said I am furious Noone will talk to me and how can you accept more money than my credit limit my balance was 700 the 450$ bill pay payment was plenty why couldn't I cancel the $600 bill pay payment if it's a check .

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Update by Laurence Tawil

My number calendar is [protected]

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3:19 pm EDT

First Progress Card I hope a class action lawsuit is filed against your company

First progress has disabled to option of making electronic payments online They want to force you to use their agents that charges $10 to process payments or you have to use bill pay from your bank that takes a couple of days.

If the payment is not made way before the due date ,it will not get there in time and they will be able to charge a late fee.

SCAMMERS . DO NOT APPLY FOR THIS CARD

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Scam

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Scott Tanner
, US
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They held my Painesville for 4 days so they could charge me late fees.

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Laurence Tawil
, US
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Your absolutely right

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1:08 pm EDT

First Progress Card This is a Rip Off ....NEW CUSTOMER

I just got my credit card to build my credit and a charge was placed on my card for a rental but was not processed it was a hold but never charged as i didnt complete the transaction. I noticed my balance changed immediately contacted customer service to be told it would be available in my account the very next day (its now day #3 ive contacted customer service , where they claim the funds were released back to my account as i need to use the card as of 3 days ago and still nothing. Filed 2 escalation assistance forms with the supervisors and still nothing has appeared back into my account from this...Not getting any real assistance other than being lied to and mislead...Still needing to make my purchase with enterprise as well

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First Progress Card I'm a new customer and I can already tell that I made a big mistake by choosing First Progress

I'm a new customer and I can already tell that I made a big mistake by choosing First Progress. I received my card last week and I'm still not able to use my Credit Card. Please know that I followed the instructions by going online. Let's talk about their customer service phone system, ABSOLUTELY HORRIBLE! I've made over 30 calls before I was actually able to speak with a live representative. I would get the high call volume message before the phone hangs up. Their automatic phone service doesn't specify if they will open 9am eastern time or standard time. Here's what I've learned thus far about First Progress: I paid my security deposit online using a debit card but the representative told me that they don't accept debit card payments online nor over the phone. To make a payment over the phone using a checking account it will be a $10 fee. She mentioned going to Walmart to make a payment which will also be a extra fee. My goal is to save money and build my credit. She also advised me that I probably could check with my bank to see if I can make my payments using my bank account. I asked the Representative how long would I receive my deposit if I choose to cancel my account. 10 weeks is what I was told. This entire experience with First Progress have been a stressful one. They are not customer service friendly and I cannot stress that enough. I would not advise anyone to do business with them. I'm so mad at myself for not reading the the reviews that was made by other unsatisfied customers before I signed up for this headache.

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A. Bosco
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They need to tell you about the no refund policy in big writing. People don't look at the fine print. Plus I feel they need to stop scamming people and telling them once they get the deposit of $200.00 that you can now activate your card. They said that they will refund all my money back. But they didn't refund my process fee. When calling them they said it was unrefundable. Never saw that when reading. So assumed I was going to get my refund of $229.95. But instead my 200. 29.95 might not mean a lot to people but that hard working money.

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K. Morar
,
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I've never thought about writing a review until now. Just how the payment method is and with the customer service. I thought my bill was going to be late so I called customer service the first time. A lady answered, I asked her about my bill, if it was going to be late. She said no, since I used it after the last statement was sent. So when the time came , I noticed my credit score do completely down. 16 points! It said because my payment was late. So I'm freaking out , waiting for my next statement paper. I called customer service again 3 different times. Trying to figure how I can get my statement paper early. They told me I had to contact my bank. Which I honestly thought that was my bank, through customer service. They said they couldn't give me the number or anything. Very upset. Still waiting for my statement now. So I can pay the whole thing an close the account.

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J. Schmitt
,
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I am extremely upset and very disappointed in the ethics and the lack of fairness of First Progress. I have had this card since 20. Never ONCE was I late on ANY payments. You know that First Progress. For months and months I have had a zero balance. I noticed a $29 charge (yearly fee). So, typically I am a check writer but decided to pay by phone. I made a payment before the due date! I specifically asked the representative this. So, a nightmare situation occurred with my bank account getting attacked with fraudulent actions. So severe where I had to completely get a new account. I look at credit 3 bureau report every day! I was stunned and upset seeing First Progress reported me 30 days late! Wrong. I called in to make my payment as I have my bank statement to prove. Now I realize what happened looking online. it was from the account that I had to shut down quickly. So, in the meantime. When I made my payment to First Progress those very weekends ago (NOT 30 DAYS LATE) I did NOT deliberately decide to not pay at all. Come on you record the conversation's First Progress can see when I called in to make the payment. I have never missed one and also the scary part is I told the representative my card was missing. Do you know I never got ANY replacement card. I called the other night to let a man at First Progress and he was so incredibly unkind. I reiterated the card was lost or stolen to this another T He
He seemed kind he could care less.

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Z. Veum
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Cant get ahold of risk department to get hold off my account please can they call me or i will pay card off and have it closed and go somewhere else this is bull

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First Progress Card replied to this review.

First Progress Card First Progress Card was the worst experience I have ever had with a card!

First Progress Card was the worst experience I have ever had with a card! Everything started out fine, I submitted my application and payed for approval without my deposit and made both the prepayment and deposit payment right from there website. The inconvenience started at my first payment. iI found out they don't except payment direct I could pay money gram, send a check/money order, use billpay with my bank which is basically a check my bank mails for me, or I can pay $10 for over the phone. I chose billpay through my bank, BIG MISTAKE. Payment took three and a half weeks to arrive so i was told, they blamed the mail even though my banks tracking said it was delivered. I watched my bank account and saw that the check had cleared and First Progress had been paid. Now i notice that my account balance went down by the 100 dollars i sent but they said they were holding payment for 10 business days until funds could be verified available, which i had confirmation number that check had cleared. Appon speaking with customer service manager i was told about the 10 day hold but manager couldn't explain why there was a hold after they had already received my payment. I got so tired of the run around that i told manager to just cancel card. Manager told me it would be 10 weeks to receive my refund which is absurd. She told me I could Fax an expedite request but never told me that apparently there is a $19 charge for this to get back my own money. This card was a horrible experience and I don't recommend this company or card to anybody. NOT WORTH THE HEADACHE!

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B. Hansen
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I have had nothing but problems with this company and apparently been robbed of my $500.00 deposit! I will be filing criminal charges. Thanks for 2 yrs of headaches and late payments!

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C. Rice
,
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They claim to help but are only scamming people out of money. There website has no number or email to get in touch if you have questions or concerns about your bill or to even cancel the card. You have to write them a letter. You can't call to make a payment. Payment has to be set up through your bank and will take 6 days to process. So if you don't make your payment on time you will be charged late fees.
Stay away from these types of companies. They only care to make money off of you. You will need to pay attention to the monthly statement even if you don't use the card because they will get you with the annual fee and then charge you for every month you miss it. My card expired on */22 and they never sent me a new one but continued to bill me for an annual fee and no way to resolve this because you can't contact anyone!

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M. Pfannerstill
,
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0 stars for me but they force you to give them one. Worst customer service ever! They make it impossible to contact them. They do not send you a replacement card when your card expires and they require a yearly charge even when you're not using it. I want my $200 back but they refuse to respond!

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K. Reinger
,
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These guys are scummy. Start charging before you activate your card and not transparent about membership fee. By the time you realize what's going on your already $58.00 in the hole. They tack on late fees with criminally usurious interest rates. Don't allow payment without linking to a bank account or mailing a paper check. Why not take ***, or allow debit card payments? Greed. The game is to make it difficult to make a payment and tack on those late fees. Shameful. Can't wait to see what kind of mess I'm going to encounter trying to close the account.

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First Progress Card This credit card company is terrible

This credit card company is terrible. First Progress is suppose to be about helping build up your credit that is bull. The first time I opened my card I put more than what it asked for but I put enough for the first fee to open it up and they charged me a late fee. Terrible I called back each month about this company or having issues with this card. I used it and I was one day late called the next day they did not have any sympathy they said they do not give grace periods. If you try to make a payment they charging $10 fee for you to just make a payment. I never got a chance to use the card. I lost my job from the pandemic and they did not care at all to help out and I was still trying to make a payment. I was told that I could not make a payment using my other card I had to use a checking out number, I told them that I did not have any money in the checking account they want me to use they charged me from $80 to $149 by putting $10 for a payment that I did not get to make, another late fee plus what I owed. This is terrible and you are paying back more than what you are trying to build. The supervisor was very rude and did not care I told him that I was going to just cancel the card he told me well it already been cancelled by not even confirming if I was going to cancel it. He did not care told me if I have money after the remainder of the card that it will take 10 weeks for me to get money back. What a bad bad company. I hope the Complaintsboard.com look into all the negative that everyone is going through with this company and close it and everyone need to file a lawsuit.

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C. Reynolds
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This business is an absolute scam. They'll send you an email to finish your application and when you click the link it come up as an unsecured server. They require a deposit minimum of $200, after you pay you cannot finish your application and if you do not dispute the deposit transaction with your bank they will keep your money. This "business" should be sued in a class action lawsuit. -10/10

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C. Wilkinson
,
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This card is a rip off they take your money when you make a payment on your account it takes 10 days for them to update your account that your payment has been made and they take the money the first day to make the payment but you don't show available credit for another 10 days I don't recommend this card or services and the customer service is lousy because they don't help with resolutions I would never recommend this card for anyone trying to rebuild their credit. According to Complaintsboard.com they've already had over 600 complaints in the last three years and over 200 in the last 12 months. I didn't wanna leave any stars they make you put at least one star in order to leave a review.

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W. Von
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Opened an account, was charged the annual fee but was not able to process a payment because the interface wouldn't allow to link a standard *** account. Called to find out how to resolve issue and was told there is no other way to pay unless paying by phone and getting charged an additional $10 processing fee. Told rep to process payment then cancel account, rep says it take 10 WEEKS to get my deposit money back unless I do an 'expedited fax letter' and that it would still take time to get the money back.

This is 1000% not worth the hassle. We never used the card and ended up being $40 out of pocket on fees on top of the $49 annual fee.

STAY AWAY FROM THIS SHADY FINANCIAL INSTITUTE.

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A. Little
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I got the information for First Progress card from *** , I put my trust in their reputation . I'm disappointed with both companies after seeing all the negative reviews listed here on Complaintsboard.com . I was charged a $30 late fee (I sent payment in 8 days prior to due date ) I called to cancel my credit card was told I had to wait for a mailed letter to confirm I really wanted to cancel and follow directions in letter after that it would be another 10 weeks before I was mailed a paper check ?

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First Progress Card replied to this review.

First Progress Card Actually, I rate First Progress Card zero stars

Actually, I rate First Progress Card zero stars.

On June 25 I applied for a secured MasterCard via the Credit Sesame app. At the same time I also funded it with an electronic withdrawal of $1,000 from my checking account. I was informed that my card would arrive in 7-14 business days or I could pay $19.95 for it to be "express processed". I chose to wait the 7-14 business days.

On July 10 I received a letter ( dated July 06) from First Progress. In caps is typed:

PLEASE PROVIDE A COPY OF YOUR U.S. DRIVER'S LICENSE OR PASSPORT
PLEASE PROVIDE A COPY OF YOUR MOST RECENT UTILITY BILL OR BANK STATEMENT

They requested that I send these copies to "the address above" :
First Progress *** I find this request VERY unethical on many levels.

The letter further states to call a phone number( that is not allowed in this review )should I have any questions. So I called and explained that the nature of my call was to verify my identity. The representative, Brandy, asked for my full SSN. I paused but then gave it to her with the expectation that she would reply with another bit of my personal information such as my first name or street address. Then I would fill in the rest proving that I am the person who applied. Brandy insisted that was not acceptable and I had to supply my full name and address. I did so after I requested that she refund my $1,000 deposit.

According to Brandy, my $1,000 deposit should be electronically refunded in 3-5 business days. We shall see.

A legitimate financial institution does not conduct business in this manner.

This is NOT the behavior of a legit corporation.

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E. Paucek
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DO NOT! I repeat DO NOT get this card. It will destroy your credit. If you want to pay the ridiculous fees and yearly cost, like being lied to, and know for certain you will never fall into hardship then it is not a bad card minus the constant changing of the interest rates and fees.

When COVID happened I lost everything, These greedy uncaring people told me I had to pay my bill or they would close it and report it as nonpayment which they did. On top of this they changed my monthly minimum every single month and added hidden fees and hidden interest. When I confronted them they said the contract stated monthly minimums and interest rate can change without notice. I understand that, but every single freaking month?!

Upon closing the account I asked them to not report or at least do not send it into collections and I would pay what I could and they agreed. Well, they lied and of course they had no record of this promise but I do! When they reported it to collections (Delta Management) I had less stress and they were very kind and helpful. They even told me most of their customers complained about the same thing I did! Maybe they should do credit cards instead of First Progress.

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A. CARTER
Huntingdon, GB
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Horrible beyond words! They charge you a huge fee to open the card and then when you figure out the card is simply a scam even to make a payment on your account is creepy! I closed out my card with a credit of $40 and they took it! Won't give me the credit I am due plus they took the fee to open...

So many scammers and lies in the world - they are english as a second language so ya know...welp beware. BUT in the end those who cheat others do get it in the end even the broken english customer service - on closing I asked about my credit being mailed and she said oh yes, you be width monies soon lie!

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I. Tremblay
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The customer service is horrible no one can barely speak English. When I try to pay my credit card bill because my card was stolen they tried to charge me a $10 fee to pay my own money on my own credit card then when I asked to cancel the credit card they put me on hold for 20 minutes to speak to a customer service supervisor she that informed me that I needed to pay the whole balance on the card and then a check would be sent to me within two months . Horrible I will be paying my balance and dropping them. They couldn't even drop the $10 fee for me to make a payment on my card because I didn't receive my new one yet that takes 14 days to get but then put it on my credit if I'm a day late on a payment ridiculous

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M. Dicki
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I paid them $200 for a pre paid credit card to rebuild my credit and they refuse to give me money back because they denied me so I am having problems with them receiving my money back I have emails where I was denied so they keep giving me the run around to put my money back in my account I need help please thanks.

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First Progress Card replied to this review.

First Progress Card To build my credit after divorce I obtained a First Progress card

To build my credit after divorce I obtained a First Progress card. The $29 annual fee was the first hit. There is a charge for not using the card which will result in a surcharge when unpaid results in $40 late fee. In my early years I was caught by this and refused to pay. They wrote me off as bad credit of $340. That was the amount that small payment rose to in six weeks. Desperate to avoid further damage to my credit I called them. They said for $340 they would issue a new card. I explained their process would hurt rather than help with the credit bureaus. I needed the card reinstated. After taking my money over the phone they sent me a card. The shakedown was never reflected in one statement. I have only my bank's draft to prove it. To insure never being abused again by First Progress, I auto drafted $10 monthly over the next seven years. Last month I wrote a letter requesting reimbursement of overpayment. On the phone, they insisted they had been sending checks. I wrote to them requesting documentation of the history of payments and "cashed" reimbursement checks over the past seven years. I stated in bold & unlined, PLEASE DO NOT CLOSE MY ACCOUNT UNTIL THIS MATTER HAS BEEN RESOLVED". My response a month later was a letter informing me they closed the card. Customer service can't find my account because it was not in default and it was closed under good terms.

I want to share with others the following: The *** urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation.

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First Progress Card I had to put one star because it wouldn't let me put 0

I had to put one star because it wouldn't let me put 0..I paid for the expedited service upfront..still took them 2 weeks to get to the point where it was supposedly on the way. waited 3 weeks before I called..1 hr hold time..The lady said it would be out in a couple days. So i went to their website to look at the account and pay the $39 for the yearly fee so my available credit would be less than 10%. Couldn't because I had to have the card number..so 2 months later here we are my credit score drops 45pts because of "overdue payment"AND I STILL DONT HAVE A CARD! I called after 20 min wait time, the lady is to incompetent to transfer a call properly and hung up. Attempt 2. 15 min hold, 15 min in..Their solution.. They can take a payment on the phone, they I can send in a request for a good will adjustment to clear my credit report, I have to pay them $39 first, at this point I explain that I have already given them $29+$200 and have received the same level of service as the indian guys that claim they work for the SSA..why the *** would I give them card info over a phone, Clear the credit report up first, take the $39 out of my $200 deposit and close the fn account...After speaking with a manager, Post returned the card to them.?..but I received the pin slip..2 actually?. If they knew I don't have the number to set up the account, 30 days ago why no call, email, text..? Something. Only solution pay the $39 over the phone (they were benevolent enough to waive the $10 fee) to get the account up to date and fax a "Good Will Adjustment" request to clear the bad credit reporting. Takes 10 days to clear the check..I might come back and put another star "if" they follow through on the redaction..

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First Progress Card replied to this review.

First Progress Card In Early February, I applied for First Progress secure card

In Early February, I applied for First Progress secure card. The Security deposit was $200 with a $200 credit limit. When the card arrived in the mail, I paid a partial deposit of the $200 of $20 with my*** debit card on First Progress website. When I tried to make a another $20 deposit on the website, I got an error message. I trued several attempts, still an error message.

I called the First Progress and was told I can either make the deposit on their website (which I couldn't) OR make the deposit on the phone (deposit could not be process with the customers service rep) OR mail a check (which I declined because of the digital age, I pay all my bills online) OR make a bill pay online with my bank (which exactly what I did)

When make a deposit of $180 with *** bank BILL PAY to First Progress, they applied the deposit as a payment. When I called First Progress about this, they were rude and customers service kept hanging up on me. Pleased be mindful that my credit card was never activate for me to use, spend or make purchases.

Fed up with being treated bad, I filed a dispute with *** bank on March 15. I even disputed First Progress with the credit bureau to have both the inquiry and they be removed from my credit report... because First Progress never honored their end of the agreement

As of March 21, at the time of this letter with Complaintsboard.com, the website of First Progress is undergoing system maintenance, and it has been like that since March 19.

My next step is to file a complaint with the *** Attorney General office and the U.S Federal Trade Commission of the State of *** because I because First Progress is a fraudulent company, and will add my U.S. Congress and U.S Senators in the State of *** in my email complaint to First Progress on March 23.

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First Progress Card replied to this review.

First Progress Card I going to keep it 100% real with you all

I going to keep it 100% real with you all. This company really is the bottom of the barrel.

Even if you make your payment early, on time, etc they will not even attempt to withdraw the money from your account. They will just update your account as insufficient funds returned check.

There is no way to pay by debit in order for the funds to come out immediately. You can pay by check over the phone or mail a check. Either way it will take over a week to post.

The last time I made a payment I made sure every morning I woke up I checked my bank account. I made absolutely positive my bank account stayed well above the payment that was to come out for First Progress. They still put a return check on my account despite it never showing up on my bank account.

I did everything right and I'm still getting all these crazy fees. I'm so confused and upset I don't know what to do.

I paid several accounts the same day. *** bill... I watched all the other accounts update with the payment within a couple of days. I watched the rest of my money sit in my bank account for over a week, even growing due to my direct deposit (I get paid weekly) and so THERE IS NO WAY POSSIBLE THIS CHECK WAS DECLINED DUE TO INSUFFICIENT FUNDS. It would be impossible.

I can show my bank statement at proof if I need to.

This company is a fraud. They are doing what they have to do in order to charge all kinds of fees. If they try to ruin my credit I will get a lawyer.

Today I received horrible customer service from Sharon *** and Becca ***

On previous occasions I've been hung up on even when speaking calmly and nicely. The customer service lady didn't like what I was saying I guess (I told her I didn't want to update my address at this time because I was in a rush and the process was moving slow. I was trying to tell her I would update the address online but she hung up on me.)

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First Progress Card If I could give zero stars, I would

If I could give zero stars, I would. I am an 18 year old *** woman who has aspirations of going to college. I am in-between homes and hoping to get *** in my own name. I was still finding a way to make payments on my card. Eventually, the $29 monthly fee because a $106 monthly fee. This business claims to have no money and they prove it by inflating charges on your account. The minimum deposit is $200, whilst I put in $250. I have spoken to 5 agents over the past 7 hours (Ana, Anna (*** Angela (Supervisor), Elmer (Supervisor), and worst of all, Cathy who spewed words of racism towards me. Another worker, when she knew I was upset because of these inflated, "miscellaneous" charges, threatened me when I expressed my areas of concern to her. I believe her name was Anna, with a ***. Her threat was "Don't try me little girl, I'm not the one". Elmer was extremely hostile and told me to "shut up while he is talking". He also admitted that he let my bank take money meant for my credit card bill payment without my authorization. I know this is false because I still see the charge of $76 on my *** account from August. There was no reversal. Afterwards, he tells me to call the IRS and the Complaintsboard.com because they can't touch him or First Progress. Ana ***) hung up in my face when I asked her to transfer me to a supervisor. The company is involved in fraud, embezzlement, over inflated fees, hidden fees, and is out-right lying to customers and threatening them in the process to keep them quiet and in fear. They have dropped my credit score by over 250 points and refuse to do any due diligence. This company has no email to contact them, and their customer support line isn't even on the website, you have to look at private forums online to find their customer support number. They have double charged me for items when the card doesn't even swipe. It gets declined anywhere you go and it's embarrassing. I have to end up using my Chase Card. This company is EXTREMELY unprofessional, their employees and supervisors are rude and disrespectful. They have threatened me and belittled me as a customer and I personally feel like their fraudulent ways should seriously be looked into.

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First Progress Card Horrible Review for First Progress Secured Master Card/Credit Card [protected] I applied for this card on 5/4

Horrible Review for First Progress Secured Master Card/Credit Card [protected]

I applied for this card on 5/4. I paid my $300 deposit the same day. They said it would take up to 10 business days to arrive, so I'm waiting and checking my mail eager to get this card so I can start building my credit. A month has gone by and I have received nothing. On June 9th I get a letter saying I need to send them a copy of my driver's license or passport and a most recent utility bill or bank statement. They said this is to verify the address on my application. Now what sense does that make?! They can verify the address through the payment I made which they took out on 5/7! Moreover, they sent the letter to the address that I gave so why not just have me call and say I received it?! But I should not have to do any of this because when I filled out the application it did not say anything about waiting a month to verify my address! Also, this is a prepaid secure credit card! They are not giving me anything/line of credit! The $300 I gave them is all my money, they are not giving me anything but the card, so that is even more reason why verifying my address is ridiculous! They do not have anything to lose if a person were to give them a fake address! Today I called to have the card cancelled and my money returned. I had a long wait to speak to a rep. The only good thing about this experience is that the lady who I spoke to was pleasant but was coming back with wrong account info like she said they will return $200 when it was $300! I could not get a confirmation number or any other proof of the call and cancellation. I am so angry right now! I spent hours doing the research and picking what I thought was the right card for me, waited over a month to still not have my card and have to deal with the stupid and pointless task of verify my address but they did not need to verify my address before they took my $300! To add to all this stress, I cannot even login to my account! They wasted so much of my time and energy! I do not recommend getting this card or anything having to do with this company because they seem like they are running some kind of scam! *** is trash in my book, and I will never deal with them again!

Sincerely, Very Angry Customer!

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First Progress Card If you are reading this and are considering getting a First Progress card, PLEASE read my experience below before you do

If you are reading this and are considering getting a First Progress card, PLEASE read my experience below before you do. I signed up for this card in early 2021 and immediately paid my $200 deposit. The card was sent out and got lost in the mail. I had no idea how to contact the company because I had no paperwork with the card or account number. Eventually someone called to let me know the card had finally been returned, so I contacted that agent for a replacement. At that point I had been charged a $49 fee for opening the account, plus a first month's payment (on an account that had not yet even been activated) and had an account balance of $78. By the time the replacement card finally arrived, I had been charge an additional $40 late fee, and when I activated the card I learned that the account had been closed. At this point I owed $118 for a card that had never been activated or used that I had only just received. I called and spoke with the agent who said I could pay the $118 to reopen the account and he would reverse the $40 late fee which would be applied as credit. I gave him my bank account info for the $118 payment. I thought it was strange that he asked me for my routing number and only the last 4 digits of my bank account number, but he assured me that was normal so I went with it. So today call again and am told the payment I made (which somehow got put in as $128, not $118) did not go through because the bank account information was incorrect and the account had been permanently closed. I was never notified by mail or phone there was a problem. I was also informed the final balance had been deducted from my $200 deposit, and that I should receive the remainder of my deposit in AROUND 10 WEEKS. I was also told that since the account was closed for non-payment, DESPITE THE ACCOUNT BEING PAID IN FULL FROM MY DEPOSIT, I was not allowed to open new account with a new deposit. So I would up paying $118 for a card I never even got to use due to issues with the company, AND I now have a bad report on my credit for an account closed due to non-payment I feel like this company is a complete scam that is set up to milk money from your deposit through excessive hidden fees while making it as hard as possible to get right with. Use at your own risk.

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First Progress Card They don't even deserve the 1 ⭐

They don't even deserve the 1 ⭐. On October 15th.. they charged my bank account $200. The application stated that if I was approved, I would receive my card within 7-10 business days. On October 22nd, they opened an account on my *** credit report. On October 28th, they charged my account the $29 annual fee. I have never received a card from them! I contacted them a week ago.. and was told that ACTUALLY.. the. "7-10 business days" were in addition to another 3-5 processing days before being sent, and that it would arrive in the following few days. So today, three weeks later, I contacted the company again, trying to track down MY own money! After a few attempts of trying to get through to a live representative.. on their *** up phone system.. in which they offer every option deterrent from a human.. I was finally connected to a representative.. whom proceeded to argue with me about why I would not be refunded the $29 fee.. charged to my supposed account.. and listed on my credit report.. for a pre-paid credit card that I've never received! After waiting several more minutes to be connected to her superior, he agreed to refund the whole amount, and close the account today, but stated that pending the results of the "review" it could take ten weeks to get my money back! When I inquired about what "review" he was speaking of.. I was never given a clear answer. He said.. it could take 3-5 days.. depending on the review, but depending on the results of the review.. it could take ten weeks! So AGAIN.. I inquired about what exactly the review was for.. and AGAIN.. was given a nonsense answer that still was unclear. I felt it was important to report my experience to the Complaintsboard.com, in an effort to save another from the dis-honest hassle given from their side, as I am a single parent.. who works my butt off.. and have really struggled even more without being able to access my own funds. Opening the account was intended to help my situation.. but it has actually made it worse. Although the member of the management team agreed to refund the whole amount, I'd prefer to do business with a more reputable company. Now, I have to use even more of my extremely limited time.. to continue to follow up, and to stay in contact with ***, to make sure my credit score is not badly altered by the mishandling of first progress. If I don't have my full refund by the end of five business days, I will be contacting the ***, and filing a complaint with written documentation of all correspondence/records.

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First Progress Card I am highly disappointed in this company as I was just trying to build my credit with a credit repair company I'm working with

I am highly disappointed in this company as I was just trying to build my credit with a credit repair company I'm working with. I have applied for Two secures credit cards well over a month ago. I waited patiently and was even called my representative to let me know that my cards are being sent out. I advise that I had moved and they said that they change my addresses on both accounts. Two weeks later which is today I give them a call because I have no card sent to me yet. I get a representative on the line who states exactly what I said, that my application was approved well over a month ago but then told me not only was my address different on both accounts, But that I would have to wait an additional 10 days on top of Already waiting over a month and with their error now longer. I asked to speak to a supervisor which she connected me in before she knew I was on the line.Supervisors name John which laughed at the fact that they made a mistake which I heard via phone call and she stated that I would like to have my card rest delivered due to not only waiting over a month but them messing up with not changing my address and he laughed.Told her yeah he's over his 10 day mark when he supposed to receive his card,This will be a fun one he said. As she that she was connecting me in which I was already on the line, I proceeded to let them know that I was working with a credit repair company that I had a limited time to work with this company and I was waiting on them. I asked that they please send out the cards Via rush delivery overnight mail or something of that sort and he proceeded to ignore my concerns Anf made me feel as though they did not care about what I was going through and that they did not care to lose my business.As he stated over and over that I will receive the card after the card has been printedWhich takes an additional three days plus a possible 10 for shipping over and over and I stated to him that if the shoe was on the other foot you would be really upset as well and that if this is how the company is going to treat me as a customer just go ahead and cancel my cards.John which was the supervisor on the call gladly told me he would cancel my cards with no regards to my business and said that usually takes 70 days to get a refund,That he would go ahead and refund me on both accounts in 3 to 5 business days as if that made anything better.I really feel like trash and as though they don't care about their customers at all or at least he did not. I worked for a big Fortune 500 companies and also small mom and pop places that What show more sympathy and care of their customers than this place didn't me.If this is how first progress bank treats their customers I have no idea how they how they have been in business over 10 years.If anybody from corporate sees this and would like to reach me please do, I'm still shocked at this treatment.

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First Progress Card I WOULD NOT RECOMMEND THIS CARD TO ANYONE

I WOULD NOT RECOMMEND THIS CARD TO ANYONE. I had nothing but problems with this card since I first sent my application and direct deposit in to receive this card. I originally was just looking for a secured credit card in order to build my credit score. This secured credit card was untrustworthy and unreliable. This was my first card and it was a nightmare experience. When I first sent in my application I was asked to pay my $200 deposit upfront, which I did. When requesting the card you are asked if you want to pay an additional I believe $30 to speed up the shipping process and acceptance of application and it IS recommended. Although I chose not to , it's usually only supposed to take a month in order to receive the decision based on whether you are approved for the secured credit card. 2 months passed and I completely forgot about this card , and I got no response. I had to call them . After waiting on hold for 3+ hours I was told that I had to be asked a few security questions . These questions were very odd, very hard to remember although I managed . It seemed very unprofessional. I was approved for the card and it still took a month for me to receive my card in the mail. Once I received the card it was a hassle trying to get someone over the phone in a timely manner and when you look on the website it's more of a hassle to actually get the card paid off because they don't have a online card paying system. After doing research and reading reviews I found that I had to either add them as a bank payee or send in a money order and since this is hard to be done in a timely manner depending on your situation, it caused a lot of trouble for customers getting their bills paid on time which caused more harm than good on your overall credit score. Whether it was my bank payee system or their system they never received my payment on time even though it was scheduled to be sent early and the money was in my account. So months go by and it pops up on my credit report as a collections account. I contact them and I'm given a number to a collections agency and told to contact them for payment since they sent it over and cannot receive payments to an account they don't have. They told me they no longer had my account and I couldn't pay it to them I had to pay it to the collections agency. So I called the collections agency . I left voicemails. I never received a call back from this collection agency in order to PAY THEM. then my bank out of nowhere accidentally sent the payment over to them out of my account and when I called I was told that they actually can receive payments once the account is $100 or lower. And due to my payment it was made to be under $100 , SO NOW I can pay over the phone . I asked why wasn't I told this over a month ago when I tried to pay my account and it seems like they just made any excuse up to keep the payment. Although I had already tried to call and pay the account and ASKED If there was any way that I could pay on this account in ANY way and was redirected. The unprofessionalism of this company is uncanny. Use a different card company . I would not recommend this one. It's been nothing but emotional distress and they give you the "run-around" every time you call about your account .

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First Progress Card So I went against my better judgement and tried First Progress when I had (and still have) other options

So I went against my better judgement and tried First Progress when I had (and still have) other options. I even read some of the bad reviews so I would have an idea of what I was dealing with, but I thought otherwise and decided to give First Progress a try. So, I'm just saying this NOW for anyone who has read this far : SKIP THIS COMPANY! GO ELSEWHERE! I'm not even mean or bogus by saying this. It only takes me one time to have a bad experience and I'm done.
To talk about why, I have to mention the worst issues at hand, which is their practices and their customer service. So, I started my application with First Progress on line on August 20th. They asked for the basic info any bank should ask for like address, social security number, etc. Entered all that with no issue online and agreed to their terms. In the terms, it mentions that if you want to close out your account for some reason that it would take over two months for you to get your deposit back. That was the first warning sign. They need at least 200 dollars or more to start your account for your credit card as this is also the same money you will be using. After you pay it back in a timely fashion, you will get your money refunded to you, and that will take an amount of time also!
So I agree and pay the 200 dollars and there's no issue there, right? Only I'm questioning why would they not verify my information first before taking ANY money out. It seems backwards, but moving on. So I check my email and I get a link to their website where it shows that the 200 has been paid from me and they are waiting on my information to go further. THIS is where the problems began.
From that point on to today, which is September 9th it has been retarded trying to get this taken care of and over with. So I talked to multiple people in the period between 8/20 and 9/9 to find out if they received my information. I was told I could both MAIL AND FAX a copy of my driver's license and my utility bill and I did BOTH because the second person I talked to told me it take too long for it to get there by mail 3 days AFTER I HAD MAILED IT and insisted on me faxing it and the lady that I was on the phone with was even nice enough to show me to a website where I could fax my information for free. I thought," Ok. I can deal with that. Cool." So, more time passes including Labor Day and somebody there told me to check back on Labor Day and said that they would be open. Called on Labor Day and got forwarded from a live speaking person to an automated voice saying that they were closed!
So here we are today, September 9th, and I get on the phone AGAIN to see if my information that has been BOTH FAXED AND MAILED has reached them, just to get told that if there was not a REFERENCE NUMBER WITH MY INFORMATON GOT SHREDDED?!?!?
Thank goodness for search history. So,on Thursday at 11:54am, I talked to a lady at First Progress and she directed me a *** website to fax my information. She told me to put on the cover page "Attn: Credit Department " on the cover sheet along with First Progress and the address. NEVER was there a mention about a reference number. Also, when I first talked to their customer service and was given the mailing address, there was ALSO NO MENTION of a reference number. The killing part is I was on the computer typing this information in and saved it in my computer!
So, the guy tells me that my info probably got shredded because there was not a reference number due to there being so many applications. I told him I was never told anything about a reference number and that this is unprofessional. He replies with this smug remark about "well I can't speak for everyone else here but..." What? And he's grinning audibly on the other end and sounding very unconcerned and arrogant. He puts me on hold to fake like he went to get a supervisor and tells me," Unfortunately the supervisor is busy training other people so he can give you a call back." I was on my lunch break trying to find out whats going on and also let me add that I'm in the *** and they are running on eastern standard time, which means by the time my shift ended, they would be closed for today. Yeah, I see why Georgia has issues now.
As my shift ended, and my anger subsided somewhat, I started to think. " This is ultimately their loss. Not mine. " And it is. I have no issue with waiting for my 200 dollars to come back in the mail because by the time it arrives, I'll have what I need from somewhere else. For anyone who is reading this, DONT DO IT! Also, for any representative from First Progress that is reading this, keep your reply. That Complaintsboard.com rating I see on the side of the screen is a lie because it does not count as far as customer experience. You WILL hear from me. Count on it, recording or no recording. Nobody likes to be *** over and what you are reading is confirmation of how terrible your business is. Despite the bad views, I gave your business a chance. Now, I'll be forever looking at your business as lesson to never forget. I pity the person that answers the phone when I call. That 200 dollars? Guess where it can go. Go ahead. Take a wild guess and I'm not talking about a checking account. You phone line *** Your wait time *** What happened to speaking English clearly, did this just go out of style suddenly? Just throw the whole business away like yesterday. This place makes those little check cashing places in *** look like *** Like I said: throw this place away. Just trash like some of the people's speaking skills there.

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First Progress Card Customer Reviews Overview

First Progress Card is a secured credit card option for those who need to build or improve their credit. Our comprehensive review of First Progress Card found many positive aspects of the card. The application process is straightforward, and approval is quick. The annual fee is reasonable and lower than many other secured credit card options on the market. Plus, cardholders can set their credit limit with a deposit as little as $200. Besides, First Progress Card reports to all three major credit bureaus, and on-time payments can help build credit. We found that cardholders appreciate the card's simplicity and the ability to track their credit progress through a user-friendly portal. While there are some drawbacks, such as high foreign transaction fees and no rewards program, the First Progress Card is an excellent choice for those focused on building credit. Overall, First Progress Card is an excellent option for those with limited or no credit history to improve their credit scores.

First Progress Card In-depth Review

Website Design and User Experience: The First Progress Card website has a clean and user-friendly design, making it easy to navigate and find the information you need. The layout is intuitive, and the site loads quickly, providing a seamless user experience.

Card Options and Features: First Progress offers a range of card options to suit different needs, including secured credit cards. These cards come with features such as low annual fees, credit limit increases, and the ability to build credit. The variety of options ensures that there is a card suitable for everyone.

Application Process: The application process for a First Progress Card is straightforward and can be completed online. The website provides clear instructions and prompts, making it easy to fill out the necessary information. The approval process is quick, and applicants are notified promptly.

Customer Service and Support: First Progress provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are available via phone and email, and the wait times are minimal. Any issues or concerns are addressed promptly and efficiently.

Fees and Charges: While First Progress Cards do have annual fees, they are relatively low compared to other secured credit cards. The fees are transparently disclosed on the website, and there are no hidden charges. Additionally, the cardholder benefits and rewards often outweigh the fees.

Cardholder Benefits and Rewards: First Progress offers various benefits and rewards to its cardholders. These include credit reporting to all three major credit bureaus, which helps in building credit. Additionally, cardholders can enjoy perks such as rental car insurance, travel assistance, and extended warranty protection.

Security and Fraud Protection: First Progress prioritizes the security of its cardholders. They employ advanced security measures to protect personal and financial information. The cards also come with fraud protection, and any unauthorized transactions are promptly addressed and resolved.

Online Account Management: Managing your First Progress Card online is convenient and hassle-free. The website provides a user-friendly interface for account management, allowing cardholders to view transactions, make payments, and set up alerts. The online platform is secure and easy to navigate.

Mobile App Functionality: First Progress offers a mobile app that allows cardholders to manage their accounts on the go. The app is well-designed and provides similar functionality to the website. Cardholders can easily check their balance, make payments, and view transaction history from their mobile devices.

Credit Reporting and Building: One of the significant advantages of First Progress Cards is their credit reporting feature. They report to all three major credit bureaus, helping cardholders build or rebuild their credit history. This feature is invaluable for those looking to improve their credit scores.

Overall Customer Satisfaction: Overall, First Progress Card has a high level of customer satisfaction. The positive reviews from cardholders highlight the excellent customer service, easy application process, and the ability to build credit. The card options and features, along with the reasonable fees, contribute to the overall satisfaction.

Pros and Cons:

  • Pros: Easy application process, excellent customer service, credit reporting to all three major bureaus, reasonable fees, a range of card options.
  • Cons: Annual fees, secured credit cards.

Conclusion and Recommendation: First Progress Card is a reliable and trustworthy option for those looking to build or rebuild their credit. The website design and user experience are excellent, and the card options and features cater to different needs. The customer service and support are top-notch, and the fees are reasonable considering the benefits and rewards. Overall, First Progress Card is highly recommended for individuals looking to improve their credit history.

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