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First Data Complaints & Reviews

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First Data - contract never explained to me

Posted: 2014-03-25 by    LuciaH
Complaint Rating:  0 % with 0 votes
I opened a small retail business in town that also had a cafe in front of the store. A man shows up wanting to discuss credit card machines and since this was all new to me I invited him in. He asked me which bank I had set up the business account with and I told him. He said "Oh I deal with them too". I told him I was giving the business a year to see if it would take off and if not I would cut my losses and close. He told me he could set me up with the perfect machine that would deposit the credit card directly into my business account. Then he pulled out his IPAD and had me sign in...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

First Data - Maryland - First Data Takes Advantage of Small Businesses

Posted: 2013-08-21 by    SmallBus
Complaint Rating:  8 % with 24 votes
I was tricked into entering a contract with First Data Bank. A representative- Walid Said, came to me and offered my business a credit card machine with a one time payment of $100. He then offered his iPad to sign the agreement. Before signing I asked him if there was anything else in this contract that I needed to know, what is it saying. His response was that it was only talking about what we already discussed. I entered the contract and then the problems started. I was constantly charged with fees besides the ones that we discussed which makes having the credit machine unprofitable, I never received...
Complaint comments Comments Complaint country United States, Maryland Complaint category Credit Cards

First Data - Sales tactics and Theft

Posted: 2013-06-24 by    William DuBois
Complaint Rating:  0 % with 0 votes
I have a well documented set of proof regarding the run around given to me via snake tactics for sale and taking money from my bank account. I have recorded calls from several first data workers as well as notes on conversations. For these items feel free to call me....
Complaint comments Comments Complaint country United States Complaint category Other

First Data - California, 949 - scam: Visa Flagged scam

Posted: 2012-12-04 by    Jasonpeek84
Complaint Rating:  100 % with 3 votes
This lady called my location and told my staff that my visa and master card merchant accoutn was flagged... so naturally i called with concern to findout what had happen, and this lady Paula Hudson said she was from First Data Customer Service... and that we where flag... she gave me some referance number #59845632... it was a total scam she tryed getting my statments from me and saling there merchant services....
Complaint comments Comments Complaint country United States, California, 949 Complaint category Banks

First Data - Florida - Fees

Posted: 2012-05-10 by    Lulu13
Complaint Rating:  0 % with 0 votes
First data. RIP OFF artists. Tried to cancel my contract early because of slow business. Two months ago when I asked how much to cancel I was told $160.00 plus $30.00. Now when it comes to do it they told me $350.00 plus $30.00 because they added on another fee for not using it enough. What the @$&? What good is a contract if they dont go by it. Im so amgry. I dont understand why they get away with this...
Complaint comments Comments Complaint country United States, Florida Complaint category Credit Cards

First Data - Arizona, Phoenix - Theft

Posted: 2012-04-24 by    ticketlobster
Complaint Rating:  0 % with 0 votes
First "Thieving" Data purchased our processing from a reputable processor then began raising processing fees without our permission. I called First Data and asked why our authorization charge went from $.25 to $1.25 and we had 20 to 30 more authorizations than even charges (which is impossible): they said we were not their customer. I called no less than a dozen times and was told the same thing. The run around game is what First "Thieving" Data is about. After almost a year of not knowing who owned my account and being overcharged $100 to $200 per month, I switched to Chase...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Unauthorized Charges

First Data - California - FRUAD

Posted: 2012-04-17 by    COLARETAIL
Complaint Rating:  0 % with 1 votes
FIRST DATA DOES NOT PAY PEOPLE AFTER YOU RUN $1000 + THEY THAN KEEP YOUR MONEY AND SHUT YOU DOWN IF YOU ARE A SMALL NON MILLIONARE BUSINESS THEY ARE HORRIBILE WE ARE NOW OUT $1200 AND ALSO ABOUT $8500 FROM ROUND 1 WITH FIRST DATA AND 3 MONTHS BEHIND IN RENT AND BILLS AND THINGS ARE VERY BAD CAUSE OF THESE MORAN JERKS I
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Complaint comments Comments Complaint country United States, California Complaint category Business & Finances

First Data - Bait & Switch

Posted: 2011-12-07 by    Denver Business Owner
Complaint Rating:  100 % with 1 votes
First Data is by far the most unethical company I have ever dealt with. I am a small business owner striving to survive on a month by month basis. First Data has held my funds hostage, noting a security issue, for over one week. I have called daily and am given if a different story if not hung up on because they claim my phone has poor reception. I have not paid hundreds of dollars in late fees to other peoples, employees and institutions as I counted on a fair and ethical company to preform appropriately.

This is a classic bait and switch tactic used by First Data against small...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

First Data - Oregon - Weasels

Posted: 2011-11-24 by    cherylandpete
Complaint Rating:  0 % with 0 votes
Wish us luck. Husband was able to communicate with sales rep, and they agreed to take back the equipment, and cancel our lease. They are 'allowing us to opt out of the lease, with return of equipment, and full payment of the remainder of the lease.' So far so good, but reviewing the comments have us shaking in our proverbial boots. we're going to send a cashier's check, and close the bank account attached to the lease. Sending equipment back insured, with signature confirmation required. same with payment. fingers crossed. thank you all for sharing your stories. what a scam they're...
Complaint comments Comments Complaint country United States, Oregon Complaint category Equipment Leasing & Financing

First Data - Dishonest business

Posted: 2011-11-19 by    radgary
Complaint Rating:  100 % with 1 votes
Dishonest business! Lied to us about monthly fees. Told us we wouldn't have any regular monthly fees other than transaction fees. After we looked at our statements we realized we were being billed $50 a month! That's $50 a month even if we didn't run any cards at all. And when we called to see if they would work with us on the fees they refused. This is a company that is dishonest and thrives off of screwing people over. Do yourself a favor and take your business some place else!...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

First Data - Stole $32,439 from me

Posted: 2011-08-31 by    Dee294
Complaint Rating:  100 % with 1 votes
My company used Cardservice International for many years, then they changed to First Data and everything started to go south. We had a high risk account, but always kept our chargebacks to a minimum over the years and had a track record to prove it. Literally, out of the blue, we were overwhelmed by chargebacks, and were able to provide First Data the proper signed slips and everything they needed to ensure the sales were legitimate. We still lost the sales.

To add insult to injury, shortly after, they canceled our account, due to excessive cahrgebacks, and said they would hold $32,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

First Data - Extortion

Posted: 2011-01-15 by    Anonymous1971
Complaint Rating:  100 % with 1 votes
I never thought of posting this until I saw other complaints, but in brief, I slowly (over several years) built up an Internet business until I was doing $1M a month. First Data calls and says that they will "transition me out of the portfolio", which is a euphamism for closing my account. This would, of course, have shut us down. Keep in mind we had chargebacks well under 1%, toll free customer service, and generally happy customers.

Then First Data proposed a solution: if I let them hold back $300, 000.00 of my money (yes, 300K) they'd let me stay open. Five years...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

First Data - Florida, Coral Springs - misrepresentation took money no work

Posted:    Healing Connection
Complaint Rating:  100 % with 2 votes
This company sold me credit card service for my business with the offer of a FREE key pad for processing debit cards. Then the salesman added a monthly charge and three year contract after I signed the contract. I received the machine in the mail but could not get anyone to set it up with the proper codes to work. After numerous phone calls, letters and faxes I finally reached a Relationship manager who gave me a postage return code and accepted the key machine, but never canceled the contract. Finally I reached him again and he acknowledged the receipt of the machine, but said I had not sent the...
Complaint comments Comments Complaint country United States, Florida, Coral Springs Complaint category Credit Cards

First Data - California, Simi Valley - Misrepresentation of Fees

Posted:    The Lingerie Lounge
Complaint Rating:  0 % with 0 votes
After initially contacting Joshua Willis, Indep Sales Agent for First Data, in their Scottsdale, AZ office about their merchant services/fees, I was quoted $20.95/mo. Upon my first statement with only a $20 customer charge, First Data charged my account $60+ for monthly fees. Willis misrepresented the total fees that would charged to my account on a monthly basis, which has been $60-75+ monthly (with NO transactions). This is fraud and misrepresentation. I have closed my account with these characters and now they want $501.80. A complaint has already been filed with the FTC, reference number is:28339047....
Complaint comments Comments Complaint country United States, California, Simi Valley Complaint category Credit Cards

First Data - California, Simi Valley - STOLE MONEY

Posted:    ELENI314
Complaint Rating:  100 % with 3 votes
FIRST DATA SOMEHOW OBTAINED OUR BANKING INFORMATION AND PROCESSED A MONTHLY FEE OF 59 FOR 11 MONTHS WITHOUT OUR AUTHORIZATION.

THE STATEMENTS WENT TO A BUSINESS NAME ADDRESS, THEY HAD THE ACCOUNT AS A DIFFERENT NAME, WITH MY SPOUSES NAME AS CONTACT.

WE NEVER USED THEIR SERVICES. I AM COMPLAINING TO THE BANKING COMMISSIONER! RIP OFF......
Complaint comments Comments Complaint country United States, California, Simi Valley Complaint category Business & Finances

First Data - Nebraska, Omaha - criminal

Posted:    been there and done that
Complaint Rating:  50 % with 2 votes
Unbelievable, these fuckers get away with down right stealing!
DO NOT give them your processing business.
DO NOT believe anything they tell you, and they WILL charge you at will, whatever and whenever they want to.
I guarantee you WILL be sorry....
Complaint comments Comments Complaint country United States, Nebraska, Omaha Complaint category Credit Cards

First Data - Contract Cancellation

Posted:    Jamster2759
Complaint Rating:  100 % with 2 votes
First data sales reps promised the lowest rates, which they are not did speak of any contract length requirements.
When the first anniverisary of service came up, I asked to terminate contract, they stated I had a two year contract.
Then in may 2010 they state my contract expired on June 25th
I contacted them and suddenly they state ll they have is 3 year contracts.
They must submit for a contract review.

These are the worst types of liars and business people ..


NEVER DO BUSINESS with FIRST Data...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

First Data - Arizona, Phoenix - Unfare practices

Posted:    bobalu59
Complaint Rating:  100 % with 1 votes
I started a websit, applied for merchannt services. I never used tham because I had an account with PayPal that was free to use credit cards throiugh. I had recived a few bills from First data that stated not a bill and listed a negative amount so I was asuming they were not charging me as I had not used them. I found out later that I hade been charged over $140 in fees and i had never used them. I called to complain and they want to charge another $90 to close the account. This is an account that was never used. I applied online but I now have to send in a letter stating that I want to close the...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Credit Cards

First Data - They literally ruined and bankrupted the business

Posted:    Sullimat
Complaint Rating:  100 % with 3 votes
My company used Cardservice International for many years, then they changed to First Data and everything started to go south. We had a high risk account, but always kept our chargebacks to a minimum over the years and had a track record to prove it. Literally, out of the blue, we were overwhelmed by chargebacks, and were able to provide First Data the proper signed slips and everything they needed to ensure the sales were legitimate. We still lost the sales.

To add insult to injury, shortly after, they canceled our account, due to excessive cahrgebacks, and said they would hold $32,...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

First Data - Violates all codes of ethics

Posted:    Tommy Beckley
Complaint Rating:  100 % with 2 votes
From February 14 of 2010 First Data rep hre in Kentucky have done nothing to correct all the initial and mileading promises in a four year contract. Also they have allowed a third party claiming to be a part of First Data to call me issuing threats concerning insurance through a unknown third party insurance company. They sent me a notice that I either had to take insurance or I had to furniush my personal insurance policy that protects my business to them.
#1 who the hell do they think they are . They want MY insurnce info and want me to sign their form (them being an unknown third party...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

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